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Frank and Beans

Frank and Beans

3.2 from 46 reviews

Reviews

3.2

46 reviews
5
(23)
4
(2)
3
(1)
2
(2)
1
(18)
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Tammie H.

Tammie H.Central West, NSW

  • Verified customer

Comfort is everything

published

After going through my dresser and realizing that I have more underwear than I care to admit that is older than my child, I decided to pick up a package of these. I can happily say, these have replaced my old crummy undies and i'm quite happy with these frank and beans undies. Im in my 50's, for me comfort is everything.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store Locationfrankandbeans.com.au online website for Australia
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fearful

fearfulLaunceston, TAS

  • 4 reviews

False advertising leads you to believe it's Australian made

published

This company website and name strongly imply that it is AUSTRALIAN MADE.
Was extremely annoyed to find that, even though every package has our flag on it, it is made in CHINA. Turns out it is only Designed in Australia!
The only reason I bought these was to support an AUSTRALIAN made product.
The other thing is that there is no option to return when you find this out too late.
Also, very irresponsible re packaging, EVERY item is in its own plastic bag.
Bad for Australia, bad for the environment and bad for China too, slave labour yet not cheap product.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
Store LocationOnline own website
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1 comment
Frank and Beans
Scott H.Frank and Beans
David H.

David H.Sydney Surrounds, NSW

  • 3 reviews

sizing what sizing

published

I dont know if these are labelled incorrectly or there sizing is really small, myself and the missus bought our usual sizes at any other store but not these. If your going to get some go at least a size bigger, maybe two for the ladies.

Customer Service
Product Quality
Return Claim MadeNo
Sizing Very small
Store Locationonline
See all answers
1 comment
Frank and Beans
Scott H.Frank and Beans
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Tim S.

Tim S.Greater Melbourne (Inner), VIC

  • Verified customer

love Frank and Beans underwear

published

If you've ever worn underwear that just won't stay put and moves around than you will love Frank and Beans underwear like me because their underwear never moves around while you're wearing them nor ride up. And your underwear will not bother you and will not be on your mind because there is nothing worse than underwear that doesn't fit properly.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store Locationwww.frankandbeans.com.au
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Happy Chappy

Happy ChappySouth-Eastern Region, NSW

  • 13 reviews

Very comfy if correct size supplied

published

I initially gave a bad review because I thought these were undersized. Scott from Frank and Beans contacted me and it turns out that the one I'd inspected were indeed too small because the wrong size label had been attached at the factory. I've opened the other packs and they are correct sized and I'm wearing a pair now which are very comfy. I did have some trouble with my complaint about the incorrectly sized ones but once it was escalated to Scott the issue was identified and he resolved to replace them for me. So I took one star off for my tooing and froing with his employee before Scott stepped in.

Customer Service
Product Quality
Sizing Very small
Product Appearance As advertised
See all answers
2 comments
Frank and Beans
Scott H.Frank and Beans
Happy Chappy
Happy Chappy
Poppy

PoppySouth East Queensland, QLD

  • 4 reviews

Sooo disappointed. I was led to believe I was buying Australian. I am not, I am buying Chinese!!!

published

I am sooo disappointed. I thought I was buying Australian made. I now find through reviews, that I, like many a others, have been had. Most of their stuff is made abroad. As soon as I realised this I tried to cancel my order- an hour after I placed it, late on a Sunday evening. Oh no, even though they say they have a return policy, they do not cancel an order, "for changing your mind"
I feel very strongly about the slave labour in China and such countries. They tell me they use these countries, "Because the labour is cheaper" YES. it is slave labour, that I want nothing to do with.
Message to cancel ignored, just an email to say they have shipped my order. Their arrogance is amazing.

Customer Service
Product Quality
Product Appearance Not as advertised
3 comments
Frank and Beans
Scott H.Frank and Beans
Poppy
Poppy
Poppy
Poppy
Macca

MaccaSouth East Queensland, QLD

  • 3 reviews

Frank and Beans Underwear is an Australian Company. Established in 2009. We Create, Design and Manufactureall in house.

published

I thought I was getting Underwear made in Australia. I decided I will never buy again anything made in China yet their label said made in China. When I ordered it there was not indication that it was made in China. Very disappointing and I must be more careful when trying to buy Australian made

Customer Service
Product Quality
Sizing Slightly small
Store Locationonline
See all answers

Be aware, not Aussie made!!!

published

Please be aware, these are not made in Australia. Official Website clearly makes out they are, this should be reported to fair trading as they are actually made in China.

1 comment
Frank and Beans
Scott H.Frank and Beans
Coop

CoopSydney, NSW

  • 3 reviews

Not Australian Made!!

published

Very misleading. Wanted to buy Australian Made. Googled aus made and purchased 5 garments. Took 2 weeks to arrive. Made in CHINA. The exact place I was trying to avoid buying from.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Store LocationOnline
See all answers
1 comment
Frank and Beans
Scott H.Frank and Beans
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clarryk

clarrykDarling Downs, QLD

  • 2 reviews
  • 1 like

We Create, Design and Manufacture all in house. Meaning Australia

published

I went online to find Australian Made underwear. Bean and Frank website states -We Create, Design and Manufacture all in house. So I thought that would include manufacture. However when my order arrived which was in a timely manner - no problem there. My issue is the place one manufacture. Label on garment states designed in Australian - Made in China.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Frank and Beans
Scott H.Frank and Beans
sharl

sharlHunter Region, NSW

My Son Loves them

published

My Son tells me there the most comfortable Undies great service posted on time overall very happy I Have brought him these undies before he loves them thank you Frank & Bean

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationEbay
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The reviewer stated that an incentive was offered for this review

Db64

Db64Central West, NSW

  • 4 reviews

A+++ underwear

published

Great quality underwear for the price definitely recommend will certainly be buying more in the future .Items are very well packed and postage is very quick.Great range and awesome colours

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationFrank and Beans
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Phill C

Phill CMid North Coast, NSW

Best service ever .

published

I would like to say what a fantastic shoping expietence this was. I ordered from there eBay store for my partner and ordered the wrong size. As soon as I realised I contacted them requesting a size change .
Michelle contacted me immediately and said she would take care of it for me . In another emai she then told me the items were on there way . The items arrived a few days later and to my partners approval, she said they looked and felt great. I would fully recommend there products fabric , style and fit excellent and great value for money and there level of service/ communication is second to none.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationEBay store
See all answers
vlceptor

vlceptorMelb, Victoria

  • 31 reviews
  • Verified customer

Horrible quality, having problems currently trying to return items. Never again will i deal with this company

published

Horrible quality, having problems currently trying to return items, even though they claim they have a simple return policy. Never again will i deal with this company, overpriced junk. Briefs looks like g-strings by the way.

Sent photos of garments to them, stitching loose, damaged seam. Telling me unable to see damage in photos and that they will repair or replace. Said i want a refund as i'm not convinced of the quality waiting for a response. I know what it will be, unfortunately we can only repair/replace blah blah, i have a feeling a complaint to ACCC is on the way.

Update:
Gave me the response I expected, realised I paid via PayPal, opened a dispute. Now things will get sorted :)

Customer Service
Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Store Locationfrank&beans.com.au
See all answers
Chris R

Chris RBRONTE

  • Verified customer

A+ Undewear A+ PRICE 5/5 stars

published

My rating for this is A+ Undewear A+ PRICE 5/5 stars. I dont have anything bad to say only good things, underwear was delivered on time. Upon opening the packing i was impressed with the workmanship and also the fit onto my body was perfect.

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Lisee1967

Lisee1967Sydney

  • Verified customer

A lovely well present pack of Underwear was delivered to my husband

published

My husband raves on about these, after i bought these for him I've heard nothing but good things from him. His number one rule is there must be no ride up on any Underwear, these pass the test. Comfortable when at work and around the house he looks mighty fine in them.

Great Underwear

published

great quality and I enjoy the wide range of colours they last long as well and are a great fit

  • Verified customer

Loving the frank and beans underwear

published

after a few months of testing these i can confirm they are great quality for cotton underwear. shipping price was free as we spent over $50 which was a great added bonus! I bought 16 boxer shorts for hubby and 12 bikini briefs for myself in various colours. Delivery was fast within 5 days to outer VIC. Love the look and feel - will get some more for chrissy - highly recommended

Dan

Dan

  • 10 reviews

Complete waste of time. Buy elsewhere if you actually want your order to arrive.

published
2 comments
Frank and Beans
Scott H.Frank and Beans
Dan
Dan

Thanks for responding Scott. By the way, the boxers that never arrived retailed for over $20 each, and i wouldve happily paid $5 more for Australian made, which my original Frank & Beanss were and i thought still were.

  • Verified customer

great underwear that actually fits

published

I bought some Frank and Beans in March, they are a perfect fit. In terms of buying underwear online ive had issues with other companies, these Franks fit great. Ive washed them many times over the past 4 months are they still have the brand new shape and fit. I will be recommending Frank and Beans to everybody on my facebook and family. Impressed is a understatement!

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Questions & Answers

brian

brianasked

As rivers clothing isn't as good anymore
Is frank and beans underwear worth trying out ?

5 answers
BoxerDude
BoxerDude

In my opinion, NO!

KMart satin boxers are better if you must save money. I remain very happy with my current fleet of Davenports.

Ramjet303
Ramjet303

Agree with previous response. Frank and Beans at best were around same standard as Rivers used to be but with postal delivery. I got good deals at COSTCO on underwear (but note you have membership annual fees)

Malkie
Malkie

hey, my personal experience with Frank and Beans was terrible. Others may have done better. it would seem some years back they were quality and reliable.
Now unfortunately poorer quality, wrong sizing and bad warranty. I to found BoxerDude to be correct, go to Kmart, they even have the days printed on them so you know when to change!! lol

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