Great quality underwear for the price definitely recommend will certainly be buying more in the future .Items are very well packed and postage is very quick.Great range and awesome colours
Best service ever .
I would like to say what a fantastic shoping expietence this was. I ordered from there eBay store for my partner and ordered the wrong size. As soon as I realised I contacted them requesting a size change .
Michelle contacted me immediately and said she would take care of it for me . In another emai she then told me the items were on there way . The items arrived a few days later and to my partners approval, she said they looked and felt great. I would fully recommend there products fabric , style and fit excellent and great value for money and there level of service/ communication is second to none.
- Verified customer
Horrible quality, having problems currently trying to return items. Never again will i deal with this company
Horrible quality, having problems currently trying to return items, even though they claim they have a simple return policy. Never again will i deal with this company, overpriced junk. Briefs looks like g-strings by the way.
Sent photos of garments to them, stitching loose, damaged seam. Telling me unable to see damage in photos and that they will repair or replace. Said i want a refund as i'm not convinced of the quality waiting for a response. I know what it will be, unfortunately we can only repair/replace blah blah, i have a feeling a complaint to ACCC is on the way.
Gave me the response I expected, realised I paid via PayPal, opened a dispute. Now things will get sorted :)
- Verified customer
A lovely well present pack of Underwear was delivered to my husband
My husband raves on about these, after i bought these for him I've heard nothing but good things from him. His number one rule is there must be no ride up on any Underwear, these pass the test. Comfortable when at work and around the house he looks mighty fine in them.
- Verified customer
Loving the frank and beans underwear
after a few months of testing these i can confirm they are great quality for cotton underwear. shipping price was free as we spent over $50 which was a great added bonus! I bought 16 boxer shorts for hubby and 12 bikini briefs for myself in various colours. Delivery was fast within 5 days to outer VIC. Love the look and feel - will get some more for chrissy - highly recommended
Complete waste of time. Buy elsewhere if you actually want your order to arrive.
I purchased product from Frank and Beans that was listed on eBay as in stock (6 pairs of black underwear). I then get a message a few days later from Frank and Beans saying the underwear actually wasn't in stock and that I would have to wait 3 to 5 weeks to receive them.
They offered me an alternative that they said was definitely in stock in their warehouse and would be sent out straight away, so I accepted.
After another weeks wait I contacted F&B again asking where the product was as tracking had showed that the product was still sitting ...
- Verified customer
great underwear that actually fits
I bought some Frank and Beans in March, they are a perfect fit. In terms of buying underwear online ive had issues with other companies, these Franks fit great. Ive washed them many times over the past 4 months are they still have the brand new shape and fit. I will be recommending Frank and Beans to everybody on my facebook and family. Impressed is a understatement!
The most uncomfortable underwear i have ever bought, no support where it matters. My size was really tight around the waist and lose everywhere else, had them in my drawer for ages and eventually chucked all 4 pairs out. Also keep sending me unwanted emails, hence the prompt and reminder for this review.
Ordered my boxers online,there was a hiccup with availability and was told 7 week wait,not happy and told them so. They offered a reduced colour range and an extra pair free to sweeten the deal. The package was delivered within 24hrs and the boxers are exactly as advertised,it's nice to have XL size boxers turn up and be XL. Tick in every box
Who are these people?
Hubbie bought a pack of satin boxer shorts nearly two weeks ago on eBay. They still haven’t arrived. There was a tracking number listed on eBay which didn’t match any postal service we know of. Hubbie contacted them by email as there is no phone number on their web site. Their reply? Items are sitting in a warehouse in NSW waiting for collection. We live in Melbourne. Thought we’d try speaking to them rather than emailing - Googling produced a telephone from the Truelocal web site which, when dialled, came up with the message the number was disconnected. Frustrating to say the least!
Frank and Beans Better to buy elsewhere!
Have dealt with this company for around three years I was generally happy with product. Like another reviewer I brought satin boxers on my last purchase. Although they were the same sizing as all previous purchases (for cotton stretchy under ware) they were far too small and could not fit. After several weeks and numerous emails (and completing various questionnaires) as well as a return form requiring I give all discretion to Frank and Beans I got replacement cotton stretchy under ware which at least did fit. The items supplied were less than ...those advertised so the average cost was $8 versus the advertised $6. After the hassles which far outweighed the sale “bargain” I decided to cut my losses and never deal with Frank and Beans ever again. I am in Melbourne and they are in Sydney so I had paid for mail return of the unfit for use satin boxers. A few weeks later a package turned up on my door with the original useless unworn products. No email and no notice. My poor spouse (who had just returned home after a major heart attach) was woken earlier in the morning to accept the package. There was no notice about this package and while the timing was bad (and unlucky) the bad communications and surprise is such I will not never ever buy from Frank and Beans again.
All the genuine feed back focuses on the sizing problem. They were going to replace mine but insisted i pay all postage. Ebay states "sellers pay for return replacement or exchange shipping if theres a problem with the item,for example, if the item dosn't match the listing description" i feel that incorrectly marked sizing dosn't match the description? the only advice i can give is read all the 1 star ratings. By the way this is the first time i've ever left bad feedback on Ebay with over 470 successful transactions, so not bad odds really.
- Verified customer
Uncomfortable, Hard to Recommend
Bought a 6 pk of underwear boxer briefs from their ebay store. Felt fine wearing them for first few weeks, I thought I bought a bargain, but after several months have found them to be the worst pair of underwear I've ever worn. There is extremely poor support for someones 'luggage' I actually was in pain after wearing these briefs after work, sport, long walks etc. I normally don't write reviews but I was so disappointed with this purchase that I thought I'd make a review to let other people know.
What disappointed me even further is that the F&B store is sending me spammy periodic sales emails for marked down underwear without my consent.
My wife bought me a six pack to help replace my aging fleet of other branded boxers. From their sizing info, I was at the small end of large. First pair self-destructed on first wear. Second pair appears to have shrunk a few sizes. Of course, they are unreturnable because we washed them as per the instructions and the customer service reply reinforced this. I'm not prone to leaving negative reviews, but this is one of the most disappointing purchases we've made. Ever. Happily it is just underwear, but... Do yourself a favour.
- Verified customer
Overall customer experience rating: Meh. Will not purchase from them again
Purchased an 8pk of medium boxer shorts for my partner. They arrived heaps quick so initial postage was good. They sent 2 large pairs and 6 medium pairs of which one had not been stitched properly so had a hole where the band should have been attached to the rest of the garment. Also variations amongst the length of the medium shorts, some are long and some short. After washing the 6 medium pairs (only noticed the one with the hole as I took it off the line), those that had stitched on size labels came out fine and those that had stu...
Unhappy with the quality.
Don't waste your money here guys. I've bought from here twice and both times instantly regretted buying.
The first batch of underwear I got was 6 pack of Large underwear. I take a large in every other brand but the frank and beans pair was so tight it was cutting off circulation.
I thought I'd give it a go again with another 6 pack of XL underwear. Get them on to find they are SUPER uncomfortable in the crotch region and almost unwearable.
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Questions & Answers
As rivers clothing isn't as good anymore
Is frank and beans underwear worth trying out ?
In my opinion, NO!
KMart satin boxers are better if you must save money. I remain very happy with my current fleet of Davenports.
Agree with previous response. Frank and Beans at best were around same standard as Rivers used to be but with postal delivery. I got good deals at COSTCO on underwear (but note you have membership annual fees)
hey, my personal experience with Frank and Beans was terrible. Others may have done better. it would seem some years back they were quality and reliable.
Now unfortunately poorer quality, wrong sizing and bad warranty. I to found BoxerDude to be correct, go to Kmart, they even have the days printed on them so you know when to change!! lol
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