Frank Health Insurance

The policy has very good value. Setting up with this insurance was very easy and clearly understandable. All Claims were settled promptly. I have been with this insurance for 3 years.

I have been with frank for a long time. Found them very punctual with payment. Helpful at all times. During covid they stopped payments and picked me up again with no wait time or penalty

Have had cover for 2 years solely on basis of wanting to birth privately in a public hospital. Finally am pregnant and have spent 2 months trying to find out whether or not I will be covered, I was with health.com. FRANK have hidden costs like, covered for labour room but if you had to go to the operating theatre, none of those costs are covered. That’s crazy! You never know if you need to go to theatre in an emergency and those costs could be astronomical. They keep telling me to check the fees with the public hospital, when I ask them they sa...

Easy set up I've been with Frank since 2014. Usually extras for dental or glasses are with purchase. I'm happy with the value for money. Have got lots of glasses.

Very good value - been a customer for over 5 yrs. Claim resolved instantly. Very happy with the cover and customer service - no complaints. Would happily recommend Frank to friends and Family.

i received a bill for blood tests which is covered by medicare & frank health insurance , but frank insurance does not have a agreement with them so the bill was sent to me & i had to go to medicare & fill out a two way claim form, i am very busy with my wife in another hospital now , the policy is good value but frank needs to sort these little details out . Barry Tathem

First year I have been with Frank and they have been wonderful with telephone support especially with changing policies due to inadvertently choosing a policy that would exempt me from the Medicare Levy. Easy to understand terms, and good range of rebates. Very satisfied and will be likely to stay on

Policy was reasonable value and easy to set up about 3 years ago.
It was a lower cost than previous insurance provider with less frills which suited me. However, the overall amount paid out on claims is lower.
Claims are resolved quickly.

Frank decided to no longer have an agreement with a major private hospital in my area (SAN). Fine.
They sent me a list of the hospitals that I could choose from, from a certain date. The SAN was still on it.

Then they sent me an updated e-mail stating that they noticed I had moved house (I did not, nor did my postal address change) and therefore I would no longer have ability to claim any procedures done at the SAN hospital. This was AFTER my husband was admitted to Emergency and the hospital processed my claim directly. In other words - don't...

Was extremely satisfied with my experience with Frank regarding a question we had on extras. Everything was explained to me very easily and I knew exactly what it would entail. A very pleasant experience. We have been with Frank for approximately 4 years and they have always been easy to deal with.

I had no choice in choosing Frank as my previous health fund disbanded (health.com.au).
Frank was suggested by my previous health fund but did not compare as well.
Frank does not give you as much back on extras. You have to pay more of gap. Eg. $12 a treatment to $35 treatment is a big jump for claiming Physiotherapy gap.
I have investigated other health funds and none of them compare to Health.com.au.
I was receiving 85% back on extras with health.comau but now with Frank I only get 65%. A big difference.
I do not use my Frank health insurance...

Have been with company over 5 yrs. have accessed it twice due to hospital visits. Frank paid all costs in first case. In second case we were forced to a private hospital and frank paid a substantial amount which I did not expect.

Frank has the same benefits as medibank private but is a bit cheaper, I would say maybe 5%. I now pay around the same as when I had a medibakn staff discount of 5%. The only negative is that the website is a bit hard to use, for example when you upgrade you cannot see your remaining balance anymore, but have to contact them. But overall I am very satisfied with Frank.

My Frank Lots Extras 50% Back is a wonderful ancillary product. It's just like frank. Simple and straight to the point and has a very generous Combined Dental limit of $2000 pa.

The Frank Top Hospital (Silver +) & More Extras package offers exceptionally good value and ample extras cover. I have logged several claims online, all of which were processed within 5 working days. I have been with Frank Health Insurance for just over 3 years and am very happy with my cover.