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Frank Health Insurance
- 3 reviews
Perfect Private Health Insurance
The policy has very good value. Setting up with this insurance was very easy and clearly understandable. All Claims were settled promptly. I have been with this insurance for 3 years.
- 2 reviews
Very easy to deal with frank
I have been with frank for a long time. Found them very punctual with payment. Helpful at all times. During covid they stopped payments and picked me up again with no wait time or penalty
Horrible insurer, many hidden fees. Unable to even assist with understanding of what may be charged.
Have had cover for 2 years solely on basis of wanting to birth privately in a public hospital. Finally am pregnant and have spent 2 months trying to find out whether or not I will be covered, I was with health.com. FRANK have hidden costs like, covered for labour room but if you had to go to the operating theatre, none of those costs are covered. That’s crazy! You never know if you need to go to theatre in an emergency and those costs could be astronomical. They keep telling me to check the fees with the public hospital, when I ask them they sa...
Read morey that they cannot speak for the level of cover that my health insurer has. Has been very stressful as a pregnant lady with absolutely no idea what to do. I feel that now after paying for this insurance for 2 years I will just have to enter the public hospital as a full fee paying private patient. What a waste of money and a huge unnecessary addition to stress. Will definitely leave this horrible company.- 2 reviews
- 1 like
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Good value health insurance
Easy set up I've been with Frank since 2014. Usually extras for dental or glasses are with purchase. I'm happy with the value for money. Have got lots of glasses.
Review collected in partnership with Frank Health Insurance
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- Verified
Great !!
Very good value - been a customer for over 5 yrs. Claim resolved instantly. Very happy with the cover and customer service - no complaints. Would happily recommend Frank to friends and Family.
Review collected in partnership with Frank Health Insurance
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good policy
i received a bill for blood tests which is covered by medicare & frank health insurance , but frank insurance does not have a agreement with them so the bill was sent to me & i had to go to medicare & fill out a two way claim form, i am very busy with my wife in another hospital now , the policy is good value but frank needs to sort these little details out . Barry Tathem
Review collected in partnership with Frank Health Insurance
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Great Customer Service and easy to understand terms
First year I have been with Frank and they have been wonderful with telephone support especially with changing policies due to inadvertently choosing a policy that would exempt me from the Medicare Levy. Easy to understand terms, and good range of rebates. Very satisfied and will be likely to stay on
Review collected in partnership with Frank Health Insurance
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Adequate for my needs
Policy was reasonable value and easy to set up about 3 years ago.
It was a lower cost than previous insurance provider with less frills which suited me. However, the overall amount paid out on claims is lower.
Claims are resolved quickly.
Review collected in partnership with Frank Health Insurance
The reviewer stated that an incentive was offered for this review
- 3 reviews
- 2 likes
- Verified
Told me I had moved to an area where my hospital of choice is not covered. I did not move or change address.
Frank decided to no longer have an agreement with a major private hospital in my area (SAN). Fine.
They sent me a list of the hospitals that I could choose from, from a certain date. The SAN was still on it.
Then they sent me an updated e-mail stating that they noticed I had moved house (I did not, nor did my postal address change) and therefore I would no longer have ability to claim any procedures done at the SAN hospital. This was AFTER my husband was admitted to Emergency and the hospital processed my claim directly. In other words - don't...
Read more do it again! I just updated my offspring's student status (yearly update, to ensure she's still covered). I would not be surprised if it's not processed in time. No doubt the premium will go up, while services/efficiency seem to be going down. I've been a member for likely 5 years (from memory).Review collected in partnership with Frank Health Insurance
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5 Star Treatment.
Was extremely satisfied with my experience with Frank regarding a question we had on extras. Everything was explained to me very easily and I knew exactly what it would entail. A very pleasant experience. We have been with Frank for approximately 4 years and they have always been easy to deal with.
- Verified
Not as cheap as previous health fund
I had no choice in choosing Frank as my previous health fund disbanded (health.com.au).
Frank was suggested by my previous health fund but did not compare as well.
Frank does not give you as much back on extras. You have to pay more of gap. Eg. $12 a treatment to $35 treatment is a big jump for claiming Physiotherapy gap.
I have investigated other health funds and none of them compare to Health.com.au.
I was receiving 85% back on extras with health.comau but now with Frank I only get 65%. A big difference.
I do not use my Frank health insurance...
Review collected in partnership with Frank Health Insurance
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Consumer review
Have been with company over 5 yrs. have accessed it twice due to hospital visits. Frank paid all costs in first case. In second case we were forced to a private hospital and frank paid a substantial amount which I did not expect.
Review collected in partnership with Frank Health Insurance
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I used to be with medibank private
Frank has the same benefits as medibank private but is a bit cheaper, I would say maybe 5%. I now pay around the same as when I had a medibakn staff discount of 5%. The only negative is that the website is a bit hard to use, for example when you upgrade you cannot see your remaining balance anymore, but have to contact them. But overall I am very satisfied with Frank.
Review collected in partnership with Frank Health Insurance
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Great Extras
My Frank Lots Extras 50% Back is a wonderful ancillary product. It's just like frank. Simple and straight to the point and has a very generous Combined Dental limit of $2000 pa.
Review collected in partnership with Frank Health Insurance
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Comprehensive cover at a competitive price with great customer service
The Frank Top Hospital (Silver +) & More Extras package offers exceptionally good value and ample extras cover. I have logged several claims online, all of which were processed within 5 working days. I have been with Frank Health Insurance for just over 3 years and am very happy with my cover.
Review collected in partnership with Frank Health Insurance
Questions & Answers
Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks
Does frank health insurance cover life health cover in all states ? I live in SA.
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
Get an answer from our members and Frank Health Insurance representatives
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