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Frank Health Insurance

Frank Health Insurance

4.2 from 510 reviews · View Statistics

Reviews

  • Value for Money
    3.9 (67)
  • Transparency
    3.8 (51)
  • Customer Service
    4.2 (65)
  • Claim Resolution Time
    • <1 week (30)
    • 1-2 weeks (3)
    • 1-2 months (3)
    • 3+ months (1)
  • Claim ApprovedYes (34) · No (3)
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Dillon BM

Dillon BMSouth East Queensland, QLD

  • 3 reviews

Customer sevice isn't great and it really isn't value for money.

published

The policy was not good value considering you can obtain an almost identical policy from competitors for cheaper, they for some reason misspelled my name even though I signed up via the online form (and everything was typed), it took them longer than usual to setup my account after receiving the clearance certificate and upon trying to cancel my policy, the customer service officer made it purposefully difficult.

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4Merrilyn crt urangan

4Merrilyn crt uranganSouth East Queensland, QLD

I have compaired Frank with many services but" they "can not beat there pricing or services

published

2013 still current with them 2021
Have been offered other policies but they cannot give the same for the $ value that makes all the difference when your on the pension I would rather pay health insurance than home and content insurance

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RobbieS

RobbieSCentral Highlands and Goldfields, VIC

  • 3 reviews

Excellent call centre

published

I rang Frank on their1300 to ask a question. the lovely consultant Olivia was ever so charming and very helpful and resolved my query on the spot. I have just joined and feel I HAVE done hubby and myself a really big favour. I have heard frank are very good.

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1 comment
RobbieS
RobbieS

We are on a couple's plan and are both well over 3o.

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Matt H

Matt HSouthwest, VIC

  • 10 reviews
  • 28 likes
  • Verified

Poor hospital cover and terrible IT system with Frank.

published
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Michael Giusti

Michael GiustiGreater Melbourne (Metropolitan), VIC

Great call Centre with very little wait time. All staff members very knowledgeable and polite

published

Claims are paid with no fuss. Call Centre staff amazing,
Cover is expensive, however in line with other health insurance company’s
Been with Frank 2 years from GMHBA 8 years

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siddharth

siddharthGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Faulty system, hiding behind guise of non profit to deny services &/or compensation

published
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jezil

jezilGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified

Almost perfect!

published
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Review collected in partnership with Frank Health Insurance

  • Verified

Frank is god value

published

Always helpful and polite, they have helped me out on a couple of occasions, even with the Covid , they reduced my subscription.Very cost effective and easy to contact, well done Frank!

Incentivised ReviewNo
Claim MadeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Frank is a legend

published

Frank has been very supportive and transparent through a tough 12 months. My policy is simple to understand and staff were readily available to check items and provide advice on potential out of pocket costs etc thank you Frank!!

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Matt

MattGreater Melbourne (Outer), VIC

  • 5 reviews
  • 6 likes

A simple call made it worthwhile.

published

My policy is great value. I could actually claim more than what l thought. Having Basic cover l was only looking at the hospital stay.
Lodged the claim over the phone and everything was simple. Was offered a call back if l ran into any issues.
7 years after thinking was l really someone that needed cover.

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The Muppett

The MuppettSydney

  • 9 reviews
  • 4 likes
  • Verified

Disgraceful behaviour during the covid pandemic

published
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Robin Marchment

Robin MarchmentGreater Melbourne (Metropolitan), VIC

Great service and premiums.

published

Good choice of cover. Good premiums. Great service. Any query always answered promptly, clearly and courteously. I've been with Frank for about 6 years. Check other funds each year but always stay with Frank.

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Ariadna R.

Ariadna R.Sydney, NSW

Attention migrants! Got charged for Lifetime Health Cover even got hospital cover immediately

published

I just realised that for the last 3 years I was charged for LHC even as a migrant who got immediately (within 365 days) a private health cover since got a Permanent Residency (and entering the country) I'm not suppose to pay it. And this is about 100$ per month!
Send a request for a refund. Membership Number 245260

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1 comment
Ariadna R.
Ariadna R.

Can confirm that the after contacting the insurance company, provided medicare document they have fully refunded

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Jennifer

JenniferGreater Melbourne (Metropolitan), VIC

  • 2 reviews

affordable cover

published

I have given Franks a run for my money, when I make a query or complain they have always been professional & responsive, and attended to my claims quickly, also my I had a issue with my LTH Cover, I found where the error was it was from previous fund and Frank refunded my monies straight away. thank you

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Arthur

ArthurGreater Melbourne (Inner), VIC

  • 16 reviews
  • 6 likes
  • Verified

Affordable and decent coverage

published
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I am extremely satisfied with Frank Insurance.

published

My policy is good value.
Bountify were a great company that recommended Frank Ins. and helped me set it up.
Claims usually happen immediately. Adjustments are made by the service provider.
I joined Frank 30-6-2015 (five years)

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marilyn

marilynSydney Surrounds, NSW

  • 2 reviews

can't live without health cover

published

Yes
no claim as yet, ask me in a months time
Don't know card doesn't say
Don't ask people to do a survey then tell then how many words to right, that is very rude, if you're not satisfied don't ask

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Gee

Gee

  • 2 reviews

Health insurance as it should be - Simple and affordable

published

The best health insurer I've used so far- Frank make it very easy to claim on the spot or online. There is no catch with Frank, you get your rebates no matter where you go - no need to go to a 'choice' providers selected by your health insurer.

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Great perfect

published

Easy access with on hand personnel to answer any queries with claims and questions on what your policy covers.
Ive been a member for approximately 10 years and i can't fault them

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mitchbukka

mitchbukka

  • 2 reviews

dropped optical provider without notification

published

Frank dropped my optical dispensor vision direct with no notice to customers who have been using them regularly. Now $300 out of pocket. I can return my prescription glasses but wont get refunded for the lenses. They state vision direct is not australian, however they promote "clearly" who are also international

Incentivised ReviewNo
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Page 1 of 26

Questions & Answers

ZPY1921

ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe

Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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