Frank Health Insurance

Frank Health Insurance

592 reviews · Statistics

79% · 47091 · 15%

Claim Resolution Time
  • <1 week (48)
  • 1-2 weeks (6)
  • 1-2 months (4)
  • 3+ months (2)
Claim ApprovedYes (54) · No (5)
Value for Money
4.0 (124)
4.0 (103)
Customer Service
4.3 (120)
Helpful customer support
Simple to make a claim
Products represent great value for money


592 reviews
Alan Chaplin
Alan ChaplinQLDSouth East Queensland, QLD2 posts

Hate paying it but without it I'm dead

I have been with FRANK since they told jokes over the phone while you waited for your call to be answered. Now I can say FRANK answers the phone very quickly and I miss the Jokes. To be honest that was my only complaint I had. It must be ten plus years I have been with them and I have used there service many times and never have they questioned me. But we never want insurance untill you need insurance and FRANK at least makes it easy, and at my age it has to be. Show details ·  1
Value for Money
Customer Service
N and C Simpson
N and C SimpsonVICGreater Melbourne (Outer), VIC3 posts

frank review

Happy with Frank insurance.thanks for the help with the out of pocket expenses.$596 Show details
Peter S
Peter SQLDSouth East Queensland, QLD3 posts

Great interactions with staff

Have been with Frank for about 4 years and have always had very helpful service on the phone and great online service and help always. Show details
Value for Money
Customer Service
Vickie Horsfield
Vickie HorsfieldNSWSydney, NSW

Exceptional customer service

Fantastic Knowledge and the customer
Service is great…
The policy meets my needs
Was with which is now Frank Show details
Frederik3 posts

Excellent service

Easy to deal with and, happy to suspend payments whilst overseas plus they gave us a bonus $$ re hospital admissions. Show details
Ruzena R.
Ruzena R.QLDWide Bay-Burnett, QLD

Great insurance company

Always did help me without any problems without any delays . I am happy customer with Frank for more than 10 years Show details

Good service

Claiming is easy even though it covers only a small percentage Show details
Value for Money
Customer Service
DwiNSWIllawarra, NSW4 posts

awesome insurance

fast n reliable everything i need to know is all there to find Show details
Rebsbails2 posts

Very easy to use

I've been with Franks for over 5 years and it's always super simple to make an extras claim and try and use them. I was a bit concerned when I'd read they scammed customers with pricing based on an analysis of Choice. Seems like they are all in it for the money and I shopped around but they seem to have a good price and policies ratio. I haven't had to make any other claims, touch wood, so have only had good experiences with extras and general service needs. Show details
Value for Money
Customer Service
Robyn Debnam
Robyn Debnam

Covers me when I need it

I am pleased with the service I receive and able to speak directly to a person and get the information that I need when I need it. Thank you. Show details
Pierre2 posts

It's a must

Frank has served me well and I intend to stick to its sevices. Could not have done better. I have made use if its services in hospital without out of pocket expenses, except for the admission fee. Show details
Astro3 posts


Like frank for the 80 percent refund but it's expensive and frank had very little consideration for COVID and even now in these had times there is no acknowledgement or consideration. Show details
Heather J.
Heather J.Victoria2 posts

No problems at all

Always quick service and able to answer my questions quickly on the online chat. Policy was easy to set up and easy to navigate website. I feel value for money and have been with Frank for a number of years now. No complaints here. Show details

Have had good experience

We became members when Frank took over from and were pleased that Frank’s service was just as good, if not better. Their Hospital cover is easy to navigate and good value when requiring a long procedure. We would like more flexibility with how you can spend on extras. We were grateful that they put a freeze on fees during the Covid pandemic. Show details
Value for Money
Customer Service
Ed S.
Ed S.2 posts

Great was insurance goes

Frank has been great to deal with, no complications and competitively priced though its their service that keeps us with them. Show details

Questions & Answers


I'm a tourist and I'm on a visitor (subclass 600) visa. Am I eligible to get coverage if I pay for this insurance?

Frank Health Insurance
Frank Health Insurance   DM   

HI, thanks for your comment. Unfortunately, we don't cover tourist visas. We only cover 485 and 482 working visas for OVHC. Thanks, Sam

Christine S.
Christine S.

hospital day surgery for dental

lutgard van puymbroeck
lutgard van puymbroeck

i have a foreigh insurance now, is it possible to quit the waiting period when i take an australian insurance

See all Frank Health Insurance questions


About Frank Health Insurance

Frank is a not-for-profit online health fund that has been delivering affordable health cover since 2009. They have a customer service team based in Geelong.

Frank offers a range of products in the following:

  • Hospital covers
  • Extras covers
  • Hospital & Extras bundles
  • Freedom Flexi Bundles, which are hospital and extras bundles that give singles and couples one flexible limit claim on included extras annually.

Overseas Visitor Health Cover is also offered.

Points of praise:

  • Most reviewers found that Frank's customer service over the phone and online was very professional and helpful. Overall, they said Frank was easy to deal with.
  • Customers also praised how easy it was to make a claim.
  • According to reviews, Frank's health insurance products represent good value for money.
CategoryHealth Insurance
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Contact info for Frank Health Insurance

Mon8:30 am - 5:00 pm
Tue8:30 am - 5:00 pm
Wed8:30 am - 5:00 pm
Thu8:30 am - 5:00 pm
Fri8:30 am - 5:00 pm
  • ABN: 98004417092
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