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Frank Health Insurance

Frank Health Insurance

4.2 from 559 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    3.9 (97)
  • Transparency
    3.9 (80)
  • Customer Service
    4.2 (95)
  • Claim Resolution Time
    • <1 week (41)
    • 1-2 weeks (6)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (46) · No (6)
Previous
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Raj
RajSydney, NSW
  • 3 reviews

Perfect Private Health Insurance

published

The policy has very good value. Setting up with this insurance was very easy and clearly understandable. All Claims were settled promptly. I have been with this insurance for 3 years.

Incentivised Review No
Claim Made Yes
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Julie
JulieWestern District, VIC
  • 2 reviews

Very easy to deal with frank

published

I have been with frank for a long time. Found them very punctual with payment. Helpful at all times. During covid they stopped payments and picked me up again with no wait time or penalty

Incentivised Review No
Claim Made Yes
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Horrible insurer, many hidden fees. Unable to even assist with understanding of what may be charged.

published
Incentivised Review No
Claim Made No
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Jane
JaneSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Good value health insurance

published

Easy set up I've been with Frank since 2014. Usually extras for dental or glasses are with purchase. I'm happy with the value for money. Have got lots of glasses.

Value for Money
5/5
Transparency
5/5
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Review collected in partnership with Frank Health Insurance

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  • Verified

Great !!

published

Very good value - been a customer for over 5 yrs. Claim resolved instantly. Very happy with the cover and customer service - no complaints. Would happily recommend Frank to friends and Family.

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

good policy

published

i received a bill for blood tests which is covered by medicare & frank health insurance , but frank insurance does not have a agreement with them so the bill was sent to me & i had to go to medicare & fill out a two way claim form, i am very busy with my wife in another hospital now , the policy is good value but frank needs to sort these little details out . Barry Tathem

Incentivised Review No
Claim Made Yes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Great Customer Service and easy to understand terms

published

First year I have been with Frank and they have been wonderful with telephone support especially with changing policies due to inadvertently choosing a policy that would exempt me from the Medicare Levy. Easy to understand terms, and good range of rebates. Very satisfied and will be likely to stay on

Incentivised Review No
Claim Made No
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

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Chris
ChrisSouth East Queensland, QLD
  • Verified

Adequate for my needs

published

Policy was reasonable value and easy to set up about 3 years ago.
It was a lower cost than previous insurance provider with less frills which suited me. However, the overall amount paid out on claims is lower.
Claims are resolved quickly.

Claim Made Yes
Plan CoverageHospital and extras
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

The reviewer stated that an incentive was offered for this review

Juliana
Juliana
  • 3 reviews
  • 2 likes
  • Verified

Told me I had moved to an area where my hospital of choice is not covered. I did not move or change address.

published
Value for Money
3/5
Transparency
4/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

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5 Star Treatment.

published

Was extremely satisfied with my experience with Frank regarding a question we had on extras. Everything was explained to me very easily and I knew exactly what it would entail. A very pleasant experience. We have been with Frank for approximately 4 years and they have always been easy to deal with.

Value for Money
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Not as cheap as previous health fund

published
Value for Money
2/5
Transparency
3/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Consumer review

published

Have been with company over 5 yrs. have accessed it twice due to hospital visits. Frank paid all costs in first case. In second case we were forced to a private hospital and frank paid a substantial amount which I did not expect.

Value for Money
4/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

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Friederike
FriederikeSouth East Queensland, QLD
  • Verified

I used to be with medibank private

published

Frank has the same benefits as medibank private but is a bit cheaper, I would say maybe 5%. I now pay around the same as when I had a medibakn staff discount of 5%. The only negative is that the website is a bit hard to use, for example when you upgrade you cannot see your remaining balance anymore, but have to contact them. But overall I am very satisfied with Frank.

Value for Money
5/5
Transparency
4/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Joshua
JoshuaSouthwest, VIC
  • Verified

Great Extras

published

My Frank Lots Extras 50% Back is a wonderful ancillary product. It's just like frank. Simple and straight to the point and has a very generous Combined Dental limit of $2000 pa.

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Andy
AndySouth East Queensland, QLD
  • Verified

Comprehensive cover at a competitive price with great customer service

published

The Frank Top Hospital (Silver +) & More Extras package offers exceptionally good value and ample extras cover. I have logged several claims online, all of which were processed within 5 working days. I have been with Frank Health Insurance for just over 3 years and am very happy with my cover.

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Questions & Answers

Kerry
Kerryasked

Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks

1 answer
Bob
Bob

Just give Frank a call they are really helpfull

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
See all Frank Health Insurance questions

Get an answer from our members and Frank Health Insurance representatives

Details

CategoryHealth Insurance
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  • AHIFC: GMH02

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