Franklyn Blinds QLD, Cleveland

Very happy with customer service and very happy with the external blinds they installed. Show details ·  1

Incredible service and experience. The experience we received from Luke from the measure up to install was fantastic answering all questions and helping with the best selection for our home. Couldn’t be happier Show details ·  1

Franklyn's service is always prompt and reliable. The staff are efficient and polite. A pleasure to do business with Franklyn. Show reply

Went store spoke to Bernadette very helpful sorted my enquiry out and organised for a team member to give me quote. Show details ·  1

This is our second purchase with Franklyn. Both occasions the screens doors and sliding screen doors have looked amazing and work well. They are quick to return if you have any issues which ended up me just having a question with the lock. My sister in law has also bought the same type of doors recently and now other friends have asked for Franklyn’s details to order as well. Impressive. Show details ·  1

Awesome service – Awesome service by Greg, the guy who installed them and at Cleveland Office Show details ·  1

404 APOLOGY NOT FOUND – We’ve worked with this consultant through three batches of orders, and the experience was frustratingly rushed. Despite understanding that the team was busy, the constant pressure to sign and accept quotes quickly was overwhelming. I was inundated with phone calls (four from her within an hour), whilst I was working. Although we communicated… Read more

primarily via email, the consultant seemed to prefer calling for immediate responses. Her use of all-caps in emails felt unprofessional, especially after repeatedly failing to answer her calls. Initially, I tried to overlook this, but when I showed the messages to my husband which he was upset as it seemed like she was extremely rude and professional. He decided to contact [Name Removed], the showroom manager at Rochedale. [Name Removed] apologised on her behalf but my husband did not accept her apology and requested a formal apology email from the Cleveland consultant.

We were still waiting for measurements for our final order when this happened. Our screens have now been installed, and we have yet to receive any communication from the consultant.

Regarding discounts, I had to fight for a "28%" discount on our first two batches, while the Rochedale staff offered a 30% discount immediately without any conditions. However, we couldn’t proceed with Rochedale’s offer because the Cleveland consultant had already quoted our order.

Additionally, the Armour X Plus screens let small bugs in, so be cautious when opening doors at night. The woodgrain screens lack a soft strip, which results in extra noise. Fly screens are also noisy when gently pushed.

After spending $10,000 on windows and doors, I am relieved to be done with this process and hope not to have to deal with this consultant and company again (hopefully).

Smooth process, affordable, quality product – Excellent service, price, staff, installation and looks amazing too. Highly recommend Show details ·  1

Great to deal with and perfect install – Friendly, knowledgeable and great install job! Super happy with the service. Show reply

Good Job/Darryl – I was extremely happy with Darryl who installed our blinds. Plus also repairs on a previous job. He was efficient, well mannered. Nothing was too much trouble. Show details ·  1

Security Screens – Service was excellent from the quote to having them fitted. Very happy with my purchase.. Show details ·  1

Customer service – Quick efficient installation,vertical blinds look good, great installer. However I have had no response from my photos and query about the heavy oxidation on my two screens you lnstalled five years ago Show 2 replies

Great – Great friendly & helpful service. Blinds look fantastic. Insulation was great. Show details ·  1

Great price and service – Couldn’t ask for better service from measure to fitting of blinds Show details ·  1

Great service – Troy was professional and great to work with delivered exactly what he said. Followed up during manufacture process to inform me of cut off on the franklyns special price . Delivery and installation was equally great I'm really happy with the product and the whole process Show reply

Great service, great product – Thorough and friendly quote process and tailored to our needs, quick response time to queries and quote changes we requested, love the product, has enhanced the look of our bedrooms, wouldn’t hesitate to recommend to anyone seeking quality blinds! A+ Show details ·  1

very good blinds – Very functional blinds I would have liked a choice of pattern or floral designs instead of plain colours. Obviously plain is the fashion. Show details ·  1

Absolutely love my plantation shutters! – My shutters are perfect.Thank you to everyone at Franklyn for looking after me . The final product was excellent and the installer’s attention to detail was not unnoticed. Highly recommend. Show details ·  1

The installation of my blinds was done in a highly professional manner – The installer who came to my home to put in the blinds did an excellent job in a highly professional manner. He treated my home with respect and arrived on time. He was quick and efficient. He certainly knew his job. This was a really good experience and I will have no hesitation recommending these blinds to family and friends. Show details ·  1

Custom designed panels – Tried to make custom designed, finally Franklyn has done the job satisfactorily. Customer service and installation was excellent. I recommend Franklyn for special needs and with traditional requirements. Show details ·  1