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Wow. Very good Mr Franklyn!!
Thankyou Franklyns for your all-round service from your salesperson Greg right thru to your team of installers. We cannot fault your workmanship.
We had beautiful white shutters installed in our lounge room on October 30th. They are excellent and add a character and style to the room. We have been customers of Franklyn's for many years and although we have had quotes from other companies, we have always found their service and competitive pricing excellent and also, we do like to support our local businesses.
Beautiful curtains and wonderful service
Everyone at Franklyn was extremely helpful when designing and installing our sheer curtains. We are so happy with how they have turned out, they have added so much elegance to our home.
Great product, great customer service
We decided that we were going to have outdoor blinds, with electric rollers fitted to our alfresco area and requested quotes from three different companies. Gillian was the representative for Franklyn and I have to say her presentation was by far the best - professional and concise and answered all our questions.
The blinds were fitted by Hayden, and again he was a great representative for Franklyn. The workmanship was excellent, he was friendly and professional and when he finished the work area was completely cleared.
After they had been ...fitted we were required to use an independent electrician to complete the installation (we had been informed of that by Gillian during her presentation). When the electrician turned up he noticed that there was a problem with how the electrics had been prepared, which wasn’t how we had wanted them and not how he had quoted for. We contacted Gillian to find out why they had been installed as they were; she pointed out that the layout was on the quote which we had accepted. She, unfortunately, was unable to help us but the matter was passed on to her manager, Wayne. Wayne contacted us within a day. We explained that although we had accepted the quote, and to all intents and purposes the responsibility lay with us to have done a more thorough check, the electrics were not how we had wanted them. We sent photos through, Wayne accepted that the layout did not really make sense and agreed to organise for the technician to come out and reinstall them. Furthermore there would be no cost to us. We were immediately contacted by Cathy, the installation manager who organised for Hayden to return on the following Saturday. I feel that this was exceptional customer service; there was no hassle at all, even though we had accepted the quote. We had contacted Franklyn about the issue more in hope than expectation as we had signed off on the plan, and thought it would be an expensive lesson in “read the bloody question”. To be listened to, have it accepted that we did have a point, and immediately have a solution proposed (at no cost) was a great weight of our mind. Another technician came on the Saturday, was as professional and friendly as Hayden and has replaced the electrics how we initially planned for them to be and again, after installation you would not know he had been there (except for the blinds!).
A big thank you to Bernadette Hall for all her help with our purchase of Crimsafe Doors. Bernadette was so helpful and answered all our questions promptly. Her knowledge of the products was a great help. Would highly recommend Franklyn Blinds. I will be calling on Bernadette again for some help with my blinds.
Excellent Choice !
Although I had to wait some time for their delivery, I am extremely happy with my new shutters and cannot fault the service I received from Franklyn.
Great product and after sales service
We had recently decided to change our forever deteriorating soft blinds with hard blinds. Franklyn’s offered a great product at a reasonable price in the adjustable exterior awnings. They have both added protection to our house and made it look so much neater. Thank you to the team at Franklyn’s.
vertical drapes dress every room
Hi Jade , the service within the store was excellent and from there the installation of the vertical blinds was smooth and easy. thank you
Service team are dependable and courteous, arrive on time, do the work expected of them, each time, every time. Amara is very efficient and thoughtful with respect of the different needs that the job entails.
Absolutely the right product for our situation
Prior knowledge of Franklyn products assisted us in our decision to use this company.
some issues with the mechanical workings of the zip screens, were addressed by the company promptly and with complete satisfaction.
Beautiful product and excellent service.
From the time of a quote to installation ,the friendly service exceeded my expectations . The curtains are of high quality and look just beautiful. I couldn’t be happier. Highly recommend Franklyn Blinds.
Good product and excellent customer support
I have installed Franklyn outdoor blinds for my patio couple of years ago. The quality of the product, installation were excellent. Further, their product service support exceeded my expectations and were timely without any delays. I would like to appreciate theirs service team and the team leader Amara for their extraordinary customer support. When it comes to customer and product support, Franklyn exceeds industry bench mark. Keep it up Franklyn and let many more customers enjoy your product and customer support.
Love our shutters! Couldn’t be happier!!
Shutters have enhanced this large outdoor space. We can now control the effects of weather, making the area quite weatherproof.
The service received from all levels of Franklyn staff very satisfactory.
Couldn’t be happier!
- Franklyn Blinds
Good service and product
Happy with our 2 shutters installed indoors and although there was a considerable time lapse between ordering and installation we were advised at the outset and kept informed. Price was premium even after offered discount but willing to pay for quality and timely/efficient service and delivery.
I hope I will be able to remove this review in the future
In July 2020, we ordered blinds for two small windows and a door, totalling $1400. We paid the $400 deposit and three weeks later my husband lost his job due to covid. When they emailed and told me the blinds were ready, I responded and said we couldn't afford to proceed.
I only wish I had dug through the 25 paragraphs of terms and conditions on their website because apparently you can be taken to court and have a judgement listed against you for backing out of an order (through no choice of ours)
An entire year later and I received an email ...and while they haven't yet threatened legal action (though they legally don't have to, which is insane on its own - anyone can sue anyone and you can wake up to a judgement suddenly on your credit file), but they have been extremely pushy to begin a payment arrangement We are also about to move house as a direct result of covid, so I don't see how this order could go ahead regardless. If they take me to court for having to cancel an order I had no choice but to cancel, this review will remain. Otherwise, I hope that I can have some communication confirming that they will not be suing me, in which case I will be happy to remove this review.
Questions & Answers
Can the Nufusion PVC plantation shutters be made lockable?
I suppose the actual door part of the shutters could have some kind of lock attached to them.
we don't have this option available on our Nufusion Shutters, but can do lockable Aluminium Shutters.
Internal Shutters have a magnetic catch to secure the panels in place when closed.
Would you come to Beaudesert to do a quote?
Hi Jan B,
Sorry we don't service Beaudesert unfortunately.
I believe one of our Staff members from Head Office has contacted you and discussed the matter with you.
Do you do on instalments plan( like interest free) if the amount is more than 25-30k
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|Category||Online Shops, Physical Shops and Blind & Shutter Shops||Online Shops, Physical Shops and Blind & Shutter Shops||Online Shops, Physical Shops and Blind & Shutter Shops||Online Shops, Physical Shops and Blind & Shutter Shops|
|Offers Free Standard Shipping||No||No||No||No|
|After Sales Service||Yes||Yes||Yes||Yes|
|Type of Blinds Offered||Awnings, Blockout, Curtains, Plantation, Roller, Roman, Shutters, Venetian and Vertical||Awnings, Blockout, Curtains, Plantation, Roller, Roman, Shutters, Venetian and Vertical||Awnings, Blockout, Curtains, Plantation, Roller, Roman, Shutters, Venetian and Vertical||Awnings, Blockout, Curtains, Plantation, Roller, Roman, Shutters, Venetian and Vertical|
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