Freedom Bathrooms & Renovations
Verified25 reviews
What a horrible time – Where do i start… may 2022 we hired FB for a complete bathroom renovation. Works completed with a 2-3 week time scale. The workman ripped out the old bathroom but managed to smash through our kitchen wall!! By Aug 22 still no bathroom - just a shell with the worst tiling. The floor didn't have a drop so the water ran to the back wall - the… Read more
measurements were all out. The plumber cut a massive hole in our old wooden floorboards - they run the entire length of the house in our Queenslander- as it was easier than going under the house - integrity? The shower was 10cm out with the shower head now off centre, they then cut a hole in the wall to fit the bathroom cabinet which would leave the light switch inside the bathroom cabinet. The toilet we bought through them did not fit, so we were forced to move away from the traditional type and their attempt to push super modern type which did not fit with the house or our renovations. The electrician turned up - not the same electrician - asked where the extraction fans were - moaned he had been sent to the wrong location - expressed his contempt towards me that nothing was ready for him(- fb were supposed to supply ) and left without saying a word - works not done. FB did not respond to any of our calls despite empty promises someone would be in contact. The skip blocked our drive way for five weeks! Eventually the plumber turned up again after weeks of no works and no communication. We turned him away making it very clear that we want someone to come down and look at the poor quality of work. Jim the owner contacted my husband by phone and agreed to come to inspect . Jim did not see an issue with the tiles, he was incredibly rude to me, to my husband he agreed the tiles needed redoing. He agreed the flooring was wrong and that would come up too. He arranged for the tiler to come back and rip up the tiles - he took the floor tiles up and half of the very bottom row of wall tiles!!! He dumped all of this in our front garden - no skip! My husband again attempted to communicate - we had nothing for weeks then a random company phoned up stating they had been booked to do works - this was now outside of the already extended contract. So my husband said no as we had still had no communication from Jim about the substandard works or attempt to correct.
We then contacted QBCC. Jim Breached us. We reluctantly agreed FB could attempt again to rectify the works. We waited in on the agreed day ( which was very short notice) - no-one arrived by 9.15 so we left.
We engaged an amazing lawyer Jim tried to breach us for the second time. Did I say our lawyer was super amazing??
QBCC sent out surveyors who found defective works.
I sit here today with the builders (new) via QBCC ripping out all the tiles, all the compromised flooring, waterproofing etc.
We won.
Its been 13 months of sharing a tiny ensuite with kids and visitors (plus all the freedom bathroom workmen!!!) yes we were very lucky to have the ensuite or we would have been in dire straights or been forced to accept the defective unfinished bathroom from this company.
Happy to provide photos!!! I do not recommend - at all!!
Top Deck – We have used freedom bathrooms for the fourth time. They have just completed a multi level deck outside our lounge room. Fantastic workmanship, expert finishing, professional and friendly workers, that have a great work ethic. They leave the worksite tidy and we are so pleased with the workmanship. Thank you Freedom Show details
Disappointing Renovation with freedom – Did Freedom effectively manage the work? In our opinion, no they did not. Did we end up project managing the renovation ourselves anyway? In our opinion, yes we did. Did we feel like a valued customer who’s $30 thousand odd renovation was important to Freedom? No we did not. Have we ended up with a great bathroom? Yes we have. Would we… Read more
recommend Freedom Bathrooms / Builders to others? No we would not.
We recently engaged Freedom Bathrooms / Builders to renovate our bathroom and 2 bedrooms. Having already renovated the rest of our house ourselves we were finding ourselves too busy to finish off these last 3 rooms. We considered engaging individual trades ourselves and project managing, however the idea for having one company - one person - oversea the work, coordinate the trades, arrange materials and liaise with us had great appeal.
After looking at many different companies that were willing to do this we settled on Freedom. Our first contacts with the company were great - easy to contact, timely response to our enquirers, onsite consultation arranged at a time that suited us and within a reasonable time frame - the onsite consultation was great - Mike listened to our wants and needs, worked with us to improve our plan for the bathroom with suggestions to improve light light and air flow through the space. Initial quote and draft scope of works were received within a couple of days along with an invitation to visit the showroom to look at fixtures and fittings that Freedom could supply. The visit to the showroom was, again, a smooth and positive experience with great suggestions from Mike on changes to our ideas for fixtures and fittings to improve the usability of the bathroom. Revised scope of works and product selections documents were agin sent through within a few days and after a few minors alterations we were ready the sign the contract and pay a deposit. Again this was a smooth and process with plenty of communication along the way, however once the deposit was paid and a start date (in some 3 or 4 weeks time) locked in that’s where the communication stopped, weeks passed and nothing until we contacted them the week before the start date to confirm that everything was going ahead as planned. Being assured it was on track to start as planned we proceeded to move out of the property (as was discussed with Freedom that we would from the start). with no further communication from Freedom themselves before the start of work.
Work started on the planned date, however no one from Freedom attended the property, no one brought the key safe to the property as was meant to happen and we were left with no option but to have the contracted tradesman leave the key hidden on the property when they had finished their work for the day (as we were unable to be onsite during asbestos removal). We found out later that the person who was “overseeing” our job was in fact on holidays for the first week of our renovation.
We were told that our builder would be onsite first up the next day so arranged to be at the property with the keys to let them in. After an hour and half of waiting we had to leave for work. A phone call later in the day from Kyle, the builder, revealed that he was never coming first up that day as he was already scheduled to go to another job.
From here on the lack of communication and organization continued - being told after 5pm that they needed products we were supposedly meant to be supplying first up in the morning, recommended tap ware not being suitable for the requirements we discussed numerous times, vanity being ordered in the wrong configuration, finding out work we were told would be undertaken no longer would be and then doing this work ourselves in the right time frames Freedom required, going to the property everyday to check progress and almost everyday to find something wasn’t as planned. Lee, the person “overseeing” our job, the ONE person from Freedom who was arranging trades, our point of contact only attended the property 3 times (as far as we know) during the whole renovation and these were only after we requested we meet onsite to go over issues that had occurred. If we hadn’t attended that property EVERY day the final result would have been vastly different to what had been planned and agreed upon with Freedom.
When, on a long weekend, we went past the property and found, to our surprise, that the tilers had started and had laid the wrong tiles one of the walls we were unable to to contact anyone from Freedom to let them know of the error. Luckily we did have a number for the tiler and to their credit they were onsite first thing the next day (a Sunday) to remove the tiles.
The initial 3 week timeline quickly blew out to 6 weeks, the of week annual leave we took from work to paint the finished rooms rescheduled twice and then extended to 2 weeks as we could only work in the house for one day first week as other work was still happening.
The work completed by Kyle and most of the other trades onsite is of a high quality, even if it has taken multiple attempts to get things right. However the poor communication from and project management by Freedom had taken it’s toll and in the end after 7 weeks of issues we just wanted them out of the property and we have come to the realization that there are some small things that we are just going to have live with, unless we want pay someone else to fix.
Shortcut bathrooms – Old bathroom removed, new one installed. Leaking downstairs after they did the new bathroom, many problems from day one of use. Asked to fix frames they only bogged instead of timber. Shower doorframe is timber and rotting. Many problems, their solutions have never provided us with a beautiful bathroom. Had to buy more tiles to cover their work.… Read more
The ceiling and cornice was not professional neither was the total fit out with shortcuts taken in most of the job. Many other disappointing aspects of this job which working in the building industry before, I have never seen such work with the shortcuts taken that have created more of en eyesore and damage. Very disappointed that other customers received good professional labourers and we didn’t. Your business is only as good as the people on the forefront that do the work.
Extremely negligent and unprofessional service! – Before signing the contract, Freedom Bathrooms staff were very nice, responded to all emails and answered any questions I had. Things changed quickly after the contract was signed. There were many delays. The job was originally quoted to be done in 3 weeks, in reality it came to 3 months. They didn’t read installation specifications for… Read more
products before attempting to install them, as a result a bathtub was installed incorrectly, bath filler they made us to return to the supplier at our own loss of money, and then we were asked to pay extra money for installation of another spout with mixer, which was also installed in the wrong place by their plumber! When this was brought to their attention their response was along the lines of 'near enough is good enough we're not changing it'. We showed them all the products before we purchased them to specifically avoid any issues like what was previously described - unfortunately they were inept and mistakes kept happening.
The Project Manager almost never did any supervision and ignored my emails and calls for weeks. He even asked me to take photos of the progress of the job and send to him, because he didn't come to the site to inspect himself to see with his own eyes. Work was not coordinated effectively and performed to a low standard.
Even some information like painting ceiling and colour of the door which was discussed, agreed and was noted on the drawings, they didn’t write it in the contract, so it was not painted, and then they asked to pay extra for that later!
I'm still getting other trades people in to rectify the mistakes made by Freedom Bathrooms. Unfortunately, some of the mistakes are not possible to repair. Beware - avoid this company and its unscrupulous owner at all costs!
We were extremely happy with job done and excellent service – Quoted promptly and within our budget. Work completed in timeframe given. All staff of different trades were punctual and professional. The job outcome exceeded our expectations and we are now making plans for our next renovation project with FREEDOM. Very happy customers
A 2-3 week job that took 8 weeks with constant problems. Do your research (& not on the Freedom webs – We chose to sign a contract with Freedom Builders for a full bathroom renovation (5.5 square metre bathroom) because of their availability to commence earlier than other companies. They also 'appeared' to be thorough, provided quality quotation & dealt with changes to the quotation very quickly. During quotation & contract stages we were told… Read more
the following by Freedom reps:
1. Freedom complete 200 bathrooms each year (incorrect - we did our searches);
2. The job would be completed in 2-3 weeks (incorrect, it took just over 8 weeks);
3. Freedom tradespeople work through the majority of public holidays (they never worked any PH's or weekend days); &
4. The renovation could start on the 30th March 2017 (later revised by Freedom to be the 3rd April then again revised to be the 4th April).
Upon advice from the project manager that the job should still be completed by 22/04/2017 (and only minor things like hanging a towel rail after this date), we signed the contract. Demolition commenced on 04/04/2017 & went well for 2 days. All rubbish on the 4th was removed from site that day. Communication & attendance went downhill from this point. Communication was limited from day to day. Tradesmen turned up at irregular hours - anytime from 7am - 10am, and there were days that no one turned up & we received no notification but were left waiting all day.
Quality of the demolition work was very good & tidy. Plumbing rough in appeared to be good & quick. Re-sheeting was untidy with plastering not level & a 50mm gap at the ceiling line (not good when using 100mm wide subway tiles). We also queried whether reinforcing had been installed at this stage for a wall hung vanity as it didn't appear so. Waterproofing was good. All tradies on site presented well & were friendly except one who had a horrid stench coming from his body including a heavy tobacco smell.
Over the course of 05/04/2017 - 11/04/2017, we had a large pile of rubbish accumulate in our secure car parking bays waiting to be collected & then after it was collected, on 13/04/2017, we discovered a big puddle of urine which had also drenched 4 hardwood steps as well as the concrete where we had a number of personal items stored. The car parking area is a secured, gated area (2 gates) which only authorised people have access to. It is an area where all residents on level 2 park. The stench was putrid anywhere around our private vehicles in the 2 car bays utilised by us around this time. We immediately contacted the project manager who later attended & spoke with our on-site manager. The project manager offered a text message apology to us & stated a clean up would take place as well as an internal investigation. No clean up took place & the urine totally dried up only leaving a horrid odour & concrete staining.
On 19/04/2017, work resumed (screed & tiling discussions) in the bathroom by the tilers who were very friendly & well presented (http://www.tobystiling.com/). The tilers were excellent, well presented, personable & even attempted to cleanup the urine left from the other tradies by pouring water over it. The tiling job was excellent - herringbone feature in subway tiles. Andy the tiler had great suggestions & worked well despite leaving a terrible dusty mess throughout our entire apartment.
On 19/04/2017, I received an email from our on-site manager who indicated that the Freedom manager '[name removed]' believed either my partner &/or I caused the urine to be in the garage or some person had wandered into the area from the street & did it. Our own CCTV footage only shows Freedom representatives (& residents) coming & going from the complex during this time. No other tradespeople were in the car parking area in this week.
Around this time, I called Freedom admin to notify them of no reinforcing being put in the wall for our wall hung vanity & our concerns about this. I was met with disbelief then days later the issue was rectified with a section of the wall removed to then add reinforcing.
Fit off stage created more problems. Despite arranging for Freedom to collect our products from the supplier, I had to attend on 2 occasions because they neglected to mark off what items they had collected & no one knew where they were. It was even suggested that we had 2 vanities & 2 stone bench tops at our property...luckily we kept our own running log of everything Freedom was doing & our products that had or hadn't been collected.
During day 1 (04/05/2017) of the fit off stage, we discovered 2 problems. Firstly, the plumbing for the shower arm was at the wrong height. This was despite all product details being provided to the company prior to commencement of any work; a booklet containing all measurements being left on site; physical notes & measurements on the wall for the plumber; & a verbal conversation with the head plumber '[name removed]' that our selected items need to be at a height for tall people (above 178cm tall). We suggested the arm be positioned at 2020mm so the rain head could hang slightly lower. When installed by the fit off team, the rain head was at my forehead level. This issue cost us another couple of hundred dollars & 4 hours in my time to rectify in order to locate another suitable part. No apology from the project manager [name removed]- he only indicated that we had purchased our products ourselves so perhaps the fault was ours as the standard shower height was 1800mm.
The second issue was the location of the vanity waste. Again, Freedom had all details of our products & specifically that our vanity was to be wall hung. The waste outlet consisted of grey & white poorly fitting pvc parts & was visible under the vanity. As all wall sheets had totally come off, this was a very straightforward job to do but once again, the plumber '[name removed]' got the measurements wrong. At the time of raising the issue with the fit off team, Freedom's only solution was to build a box around the waste pipe to conceal it.
During the 2nd day (05/05/2017) of fit off, we had a number of Freedom representatives here. [name removed] (another plumber) said he'd been away for a couple of months & has returned to a whole heap of problems at multiple job sites. He agreed that the original plumber put the waste in wrong but that the only way to do it properly was to pull the whole vanity out. He was told he was attending to install a vanity despite this clearly being installed already. Throughout his time at our property he continually laughed at the workmanship of the head plumber [name removed] saying things like 'that's [name removed] problem now'. The electricians were told they were attending to install some power points (& turned up with some) so had to leave & go buy some downlights as this was their job for the day. Their work was good although there was no communication between them & a previous electrician where it was discussed that a dimmable switch was to be put with the main light. [name removed] the plasterer was really efficient & knowledgeable. He said it was 'craphouse' how his company had been communicating with us.
The 3rd day of fit off (08/05/2017) saw the toilet & shower head installed. When I queried the plumber - [name removed] - about problems with the vanity, he couldn't understand why he had made such an error with the rough in but that the office would be in touch with me about rectifying the work.
On 10/05/2017 we received a text from [name removed] saying he hadn't forgotten about us & was in consultation with other Freedom representatives about how to rectify the vanity. Thus included pricing a new vanity & speaking with [name removed] about how to rectify the issue.
On 11/05/2017 we had our glass panel installed. [name removed] from 'Working Glass Man' was excellent to deal with - on time, fast & friendly service. Have already recommended him.
Around this time, we received an invoice for the completion of our renovation. We did not pay this invoice & on 15/05/2017, we sent written notification in relation to outstanding matters that needed attention - rubbish from the tiling & fit off stage was still onsite, incorrect plumbing for the vanity & urine staining still in the garage. We received a reply on 17/05/2017 that rubbish would be removed by the end of the week, urine staining would be cleaned & new vanity installed to rectify all plumbing issues.
Rubbish was not removed - we had to personally dispose of it on 23/05/2017 - due to it containing food scraps from tradesmen lunches. Further, the urine staining was never cleaned.
On 24/05/2017, a new vanity & rectification of incorrect plumbing work took place so the wall hung vanity actually resembled a wall hung vanity.
At this stage, we thought the job was completed but a few days after, we discovered problems with the Gerberit in wall toilet cistern so we were unable to use the toilet without it constantly filling & emptying with water. Freedom again sent their head plumber [name removed] out to inspect it within days but he was unable to & lacked the skills to actually determine what was wrong so he recommended we contact Reece Plumbing who would then arrange for a Gerberit technician to attend. On 10/06/2017, we had a Gerberit technician attend. He advised us of 3 things - firstly, that a plate was totally missing that held flush buttons & the casing in place; secondly, the inlet valve was not correctly aligned; & thirdly the water fill height was an inch above the recommended (& indicated) height which meant it would constantly overflow. The technician then fixed the installation problems (in 15 minutes).
We then made final payment as per the contract.
Interestingly, Freedom never contacted us to ask for a testimonial or to query what we thought of the renovation & if we were happy with it. Further, no final inspection was ever conducted & we continue to have flickering downlights that are unusable.
We are 2 very reasonable, approachable people and are both in long term professional employment. We paid all accounts as promptly as possible & were always respectful when dealing with any staff member from Freedom regardless of ongoing problems. We allowed them to come & go from a secure car park to enable easy access to their vehicles and our apartment. To have the above issues has been extremely frustrating, offensive & stressful. The entire experience with Freedom has left a sour taste in our mouths especially considering the lies we were initially told & the reasons why we wanted the project completed as soon as possible. Sadly though, our Father passed away & was never able to see the completed project because of Freedom's inability to manage our project in accordance with the contract & their poor workmanship. We will never recommend this company to anyone & will in fact ensure that all persons that we deal with are aware of our terrible experience with Freedom Builders.
If you are leaning towards Freedom for any type of renovation, read all reviews - not just the glowing ones & do your research.
Excellent Service – We selected Freedom to do our bathroom renovation because we were impressed by the sincerity of the staff (particularly the supervisor - Ben) and the professionalism of their quotation and advice. The work came in under budget and ahead of time. The quality of work was excellent, the tradespeople were always on time, helpful and cheerful. We recommend Freedom unreservedly and would use them again. Work was undertaken in Feb 2017.
From 2.5 weeks to 8 weeks – Initial contacts was ok .quote given should have been more detailed). Date for job start was late. Then that's when a nightmare started. Missed quoted on Tiles m2 required were wrong. Needed 3 more boxes. Batch not available so one wall ended up lighter shade. Plumbing was piped wrong way round. Toilet system placed to high up wall (ended up… Read more
having lowered to seat but holes on new tiles visible) Vanity and top broken. (They repaired cabinet and replaced top.) Water proofing was not correct ( As I live in a highrise they stated if we have to rip that water proofing out you have no warranty.) To much of a gamble to take. Shower area on quote was mean to be 820 but is now do to 760. Pipes meant to be chased into wall worn t. Shower mixer was damaged by grinder the chrome rubbed down to brass on the side you see. They fixed most of the errors that should have never happen in the first place. Overall its the plumbing contractors that are totally useless. Office staff bent over backwards to help. Grouting guys were good. Rough out demo guy was a very tidy worker. The plans were note followed just thrown in corner. Recommending to any one else No.
Great experience – We had three bathrooms renovated over Jun-July 2016.This included one which had to be modified for a wheelchair user.Our project was quoted and supervised by Jim Thernberg.We had good advice re layout andl positioning of rollin shower appropriate falls in the floor and installation of a bidet. The good thing was that when unexpected problems… Read more
occurred (rotting timbers behind a tiled wall, damaged electrical conduit in concrete slab these were all fixed at no extra cost .
All our tradesmen were courteous and competent.
We purchased all our fittings and tiles via the Freedom Bathrooms shop at Springwood so the whole process was any easy one.
I would thoroughly recommend Freedom Bathrooms to anyone.
Michael Petrohilos
happy to recommend them as quality bathroom renovators – I couldn't be happier with my bathroom renovation! Everything went smoothly and the workmanship is excellent, providing an overall immaculate finish. The job involved converting an odd shaped long (rotten) bathroom into a bathroom/laundry. I also needed plastering and cornice work done, which they fit within the job time frame. I appreciated… Read more
that they were flexible with what I wanted as I provided my own vanity, tiles and light fittings.
Overall I am extremely happy with the end result and am happy to recommend them as quality bathroom renovators. I will be contacting them for my next renovation.
Great creative ideas for our bathroom – Mike came out to look over our bathroom project to give us some ideas on what we could do. We were impressed with his professionalism and he clearly had a good understanding of the opportunities and potential of our old bathroom to be improved. He discussed some floorplan options with us, which sounded appealing. The next business day we received… Read more
a quote, and currently we're in the process of finalising the agreement. Wouldn't normally leave a review at this stage... but was so impressed with Mike's approach that I was happy to.
Great Work – Just got a bathroom done by freedom, couldn't be any more happier. Work was great, excellent tiling. All very nice trade people. Jim and the team made it very easy no stress. Bathroom was finished on time. Would highly recommend Freedom Bathrooms
Find out how Freedom Bathrooms & Renovations compares to other Bathroom Renovators
Know better, choose better.
It took how long – Why dose it take seven weeks to complete a bathroom renovation. The longest time frame our company takes is 14 days, and that is with replacing the concrete floor.
Major house extension and bathroom renovation – This is our second house Jim and the team at Freedom Bathrooms has done for us. We had a major house extension completed and both bathrooms fully renovated. We were kept in the loop with all the hurdles that come with this type of work, the staff were courteous and respectful while in our home. We highly recommend Freedom for any work you are… Read more
considering having done. We sourced some of our own products we particularly wanted and Freedom also arranged the custom shower screens and vanity design on our behalf.
Initial service was great but went downhill from there – Initial service was great, couldn't have been more impressed, then they started and it went all pair shape from there. Tradies did not turn up when they said they would. The workmanship was poor and not at a high standard. Bathroom end date came and went and no apology or communications want so ever. Would not recommend them at all.
I love it BUT!!!! – We had gone to Freedom because we wanted someone to be able to do the lot ..we didn't want to have to contact and source all the trades and supplies. What started out as a really good experience turned bad once the work started.NO communication Emails, Phone calls or texts left unanswered. Had no idea who the Job Supervisor was. The guys that do… Read more
the strip out don't care about your house we have gouges out of the wood on our stairs.. rough as finishes ie things not straight when put on the wall have silicone that now looks like it is pulling away from the bench. Now 2 years on we have the grout coming away from 2 different spots in the shower and can see the wet seal behind it ..
.. I refused to use it until everything was fixed it started in October 2013 and we first used it in January 2014
I love the look of my bathroom but it seriously has left a bad taste in my mouth .. I now have friends that have also used them that have come home on the first stripout day to find 2 holes in the adjoining room wall ..
Come On Freedom get your act together
Excellant workmanship and friendly staff – Very pleased with Upstairs Bathroom renovation process and final outcome. Jim and the team did thyeir utmost to keep me informed along the way and their suggestions to improve my layout was great. Now planning my Laundry renovation and would not consider anyone else to do it.
I love my new bathroom!!! Very happy with products and service – I couldn't be happier with my bathroom renovation! Everything went smoothly and the workmanship is excellent, providing an overall immaculate finish. The job involved converting an odd shaped long (rotten) bathroom into a bathroom/laundry. I also needed plastering and cornice work done, which they fit within the job time frame. I appreciated that… Read more
they were flexible with what I wanted as I provided my own vanity, tiles and light fittings.
Overall I am extremely happy with the end result and am happy to recommend them as quality bathroom renovators. I will be contacting them for my next renovation.
Worst Service & Work ever – Couldn't agree more with the existing reviews on Freedom Bathrooms service, time management & dodgy work done by this company. Would not recommend this company to anyone ever. No communication or customer service. Workers fail to turn up. Workers are sent to do work they are not qualified or licensed to do. For eg waterproofing not done by… Read more
qualified waterproofed & resulted in waterproofing everywhere incl all over the bath tub, which the tub is now permanently damaged & needs replacing. Time frame was meant to be 7 weeks and has taken from April and now in mid October and errors still not fixed. Cabinet maker made mistakes in measuring on each job, silicone work the worst I've ever seen, plumbing problems, fixtures faulty etc.
the workers themselves did nothing but complain about the company they work for & one staff was found to be bringing extra building products to our house to hide to use on jobs he was doing with the companies clients on the side using their goods. We were told by a sales staff that there was no use complaining as owner is arrogant and every cent we had he had tens of thousands of dollars and won't care that we are left with problems. The staff told us that [name removed] had been bankrupt numerous times and just restarts businesses & that he uses his license for the non qualified workers and would cover them if an error occurred. We were informed by the owner who is [name removed] that he didn't care about the reckless work that his employees did. The only person along the way who was a genuine decent person was their tiler [name removed] who was prompt, courteous and did a great tiling job. We really feel bad that such a nice guy is working for such a dodgy company. Worst mistake ever using Freedom Bathrooms (Springwood QLD)
Totally unprofessional - do not do business with this company! – Extremely disappointed with this company - when we unpacked the shower cubicle boxes the taps were missing and we were told we should have been more careful when the product was delivered! They refused to replace them. One of the panels was warped and had to be replaced, we were told we should have been more careful.One of their "recommended"… Read more
tradesmen who came around to quote for the installation refused to supply a written quote and claimed he was "doing us a deal" so why did we want a written quote. Nothing but trouble do not go near them!
Terrible job done – I couldn't be more disappointed with their work. For the expensive bathroom I have a bathroom that has a floor covered in water every time I have a shower. Have been out once to try to fix it and it still leaks. Still waiting!! Do not use this company - you will be sorry if you do. Expensive and incompetent.
Find out how Freedom Bathrooms & Renovations compares to other Bathroom Renovators
Know better, choose better.
Worst company I have ever had to deal with – They were great until you signed the contract. Then you find standard doesn't mean what they constantly said before hand, time frames are not kept despite making it a condition of contract, the tradespeople didn't arrive when they said they would, the trades people didn't know what each other were doing so things were put in wrong spot eg hand… Read more
basin glued in position and completed even though it made the powerpoint unoperational, left live wires hanging out of walls, water flow levels were not going the right direction etc etc never were available for any face to face meetings even though the final payment in the contract stated it (after 3 months we have wiped our hands of them), Had to remind them that the contract included painting which they denied until they checked the contract. Even the sub contractors had no nice words to say about them. The only repair they came to was when the tenant complained of water coming from the bathroom floor below to their kitchen, stove etc We basically have had to pay another company to come and fix the problems.
Once you sign the contract you are on your own. Only expect communication when the bill notice arrives or you threaten BSA
Disappointing finish of works – We contracted Freedom Bathrooms to complete a bathroom renovation and some touch ups on a town house. At first the sales team and renovation specialists were very accommodating demonstrated high attention to detail from positioning of feature tiles to placement of towel rings. Yet it was the little things, the placement of the mixer tap was… Read more
positioned over the feature tile rather than a few millimeters to the right so there was no overlap, I was told it would be cleaned and looking beautiful when they were finished however it was a dusty smear that a required a cleaner to deliver the sparkle promised. The painter left a plaster residue on the walls and dresser, rubbish on the floors and refused to own the damages or repair it. Freedom Bathrooms blamed two independent contractors employed to complete other works unrelated weeks after the works were finished and complaint made.
Tips, don't employ them expecting a great finish you will be disappointed and have to make lots of calls the evasive owner Jim who only is there for you to sign and take your m money. Never had complaints with the BSA he says, it's because the complaint costs are under what they would investigate. Be very careful. the sales team worked with us to choose tiles and fittings that would go will together (this is daunting otherwise). After being persistent got a change for the mixer tap. untidy finish off works, required extra cost of works to bring it to saleable condition. couldn't take it to BSA because the cost of damages were less than what they investigate.
Terrible Customer Service - Poor attention to detail – I would not recommend this company to anyone. The only thing that was prompt and efficient was the account! They provided very poor customer service - their staff rarely turned up on the advised days or times. The workmanship was shoddy at best with jobs having to be done over again to repair the mistakes of the first attempt. The job took twice… Read more
as long as quoted. The only visit that the overseer of the work made to the site was after they told us they had finished (and sent the account for payment).....and I insisted that someone come and inspect the shambles they had left behind and the poor quality of the work. We had been told the job was complete and I insisted that misaligned shower screens were not what I had paid for. They then had to admit to me they had no idea where the bathroom actually was. Despite repeated requests to talk to some of their "satisfied" customers to check on legitimacy of their statements all requests were ignored.
My recommendation would be to stay well away from this company until they update their procedures for dealing with customers and deliver quality finishes. That eventually someone inspected the bathroom, agreed with my concerns and dispatched workmen to fix the glaring mistakes No attention to detail. No communication with owner. No pride in their work was displayed in the finished product. There was never a moment when the business said - your bathroom is finished, are you as happy as we are?? Just another account turned up signalling to us that they had finished with us.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.