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Freedom Kitchens

Freedom Kitchens

3.5 from 1,051 reviews

Reviews

(535)
(119)
(24)
(40)
(333)
  • Customer Service
    3.3 (129)
  • Timeliness
    3.5 (75)
  • Job Satisfaction
    3.6 (64)
  • Rates and Fees
    3.4 (71)
  • Product Quality
    3.8 (104)
  • Return Claim MadeYes (1) · No (118)

Reviewer Photos & Videos

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Aaron S

Aaron S

  • 2 reviews

Avoid at all costs!

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFreedom Artarmon
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karenlee

karenleeGreater Melbourne (Outer), VIC

  • 2 reviews

Still waiting for kitchen to be finished one month after installation

published

Kitchen still without cupboard door and 3 damaged units require replacing. When will this be fixed? Freedom Kitchens what do I have to do to get this job finished? It’s now been 6 months.

Nicole

NicoleGreater Melbourne (Metropolitan), VIC

Love our new Kitchen

published

We couldn’t be happier with our new Freedom Kitchen the process went very smoothly, our designer Matt was wonderful and our cabinet maker Marco ensured it all went in perfectly.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Great kitchen, highly recommend

published

These guys where very easy to deal with from start to finish.
I’m very happy with everything on the kitchen great quality and great service through the whole process, would highly recommend to anyone

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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Not Happy

Not HappyGreater Melbourne (Metropolitan), VIC

Never use Freedom Kitchens again!

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationFreedom Richmond
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Kitchen cabinets work a treat

published

Very happy with quality of products. Value for money. And the implementation team ie trades people were outstanding. Very pleased with the service received. Thank you very much. I would recommend.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFrankston bc
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The reviewer stated that an incentive was offered for this review


Trubal

TrubalGreater Melbourne (Inner), VIC

  • 2 reviews

Do yourself a favour and get someone else!

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Good afternoon Trubal. We are truly sorry that this has been your experience. We would like to discuss this directly so we can help address any concerns and outstanding issues you have. We have sent you a private message. Regards, Freedom Kitchens


Seth B.

Seth B.Greater Melbourne (Metropolitan), VIC

Very ordinary

published
Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
Store LocationFreedom Moorabbin
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Seth B. We are sorry to hear that you feel this way, and would like to reach out to discuss any issues you have outstanding. We have sent you a private message so we discuss this with you. Regards, Freedom Kitchens

Andrea

AndreaSouth East Queensland, QLD

Love it

published

The whole process from the initial design meeting to the install was great. Freedom were really responsive when we had some concerns with the install and rectified immediately. Would recommend.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationCapalaba
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you Andrea. We have sent you a private message so we can grab more info and share this with those involved in your job. Regards, Freedom Kitchens

The reviewer stated that an incentive was offered for this review

Mon

MonSouth East Queensland, QLD

Perfect pantry

published

Our pantry is a huge success, thanks to freedom kitchens!
Impressed with great service and communication, a wonderful consultant, great ideas and quick delivery all before Christmas. Love my new pantry!

Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
Store LocationLogan Holme
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you for sharing your pictures and feedback Mon. Wishing you many happy years in your new kitchen. Regards, Freedom Kitchens


Sarah

SarahGreater Melbourne (Metropolitan), VIC

10/10 Freedom Kitchens Melbourne

published

I had been recommended Freedom Kitchens and I'm Beyond happy with the result. The consultants were extremely helpful and patient. Our Designer Chantel was full of inspiration and ideas. From our first meeting to our installation, we felt guided and well looked after. We made many changes, all of them done with ease and guidance. Thank you so much Freedom, our kitchen is stunning.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMelbourne
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Sarah , We are very happy to hear this and we appreciate the time taken to provide your feedback, we hope you enjoy your kitchen for many years to come Regards Freedom Kitchens ,


CHRISTINE MURPHY

CHRISTINE MURPHYGreater Melbourne (Outer), VIC

  • 2 reviews

What a transformation.

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationNunawading
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Christine We love hearing this feedback, and thank you for taking your time to provide this , we hope you enjoy your kitchen for many years to come Kind Regards Freedom Kitchens


Amy P.

Amy P.

  • 2 reviews

Extremely annoyed with Freedom Kitchens

published
Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
Store LocationFreedom kitchens
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Amy P. We would like to have someone reach out to you urgently to help resolve any outstanding issues you have. We have sent a private message to follow this up with you. Regards, Freedom Kitchens


Cathy and Milan

Cathy and MilanSydney, NSW

Love our new kitchen

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store Locationmoore park
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you for your feedback Cathy and Milan. We will be sure to share this feedback with Mohammed and the team. We have sent you a private message so we can gather some more information. Regards, Freedom Kitchens

sarah jayne b.

sarah jayne b.South East Queensland, QLD

Expensive poor quality materials

published

We brought a house that had a freedom Kitchen it was installed for two years prior to us buying. After 3 years total of the kitchen being installed the kitchen top and cabinets that once were white turned a murky nicotine yellow they give a 7 year warranty! But would do anything to get out of helping! They also admit that their materials have now changed to a better quality! I’m not sure about that! Customer service is super poor!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFreedom Kitchens Gold Coast
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Sarah C.

Sarah C.Sydney, NSW

Terrible experience-start to finish

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
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5 comments
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Sarah, I apologise this has been your experience , I have sent you a DM requesting further information Kind Regards Freedom Kitchens

Sarah C.
Sarah C.

Hi, thanks for your message. I haven't received a DM though.

Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Sarah. Apologies, we've sent a private message now. Regards, Freedom Kitchens


Ashley

AshleyVictoria

Underwhelming commitment to customer service

published
Customer Service
Timeliness
Job Satisfaction
Product Quality
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Don’t fall for Discount and Sales Pitch Of Freedom Kitchens

published

Don’t Fall for the 25% Discount it’s hype and Rubbish, read & understand your contract don’t feel pressure to sign on the day for discount because the sales person will be in a hurry.Watch out for variations because you will get one. Their communication is Ok at the start but goes downhill Very quickly. And if your working to get it delivered on schedule don’t bother I don’t think you will get it when you need it.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Peter, We apologise this has been your experience with us. I have sent you a direct message so we can review this further for you. Kind Regards Freedom Kitchens


Wendy Pearmain

Wendy PearmainSouthwest, VIC

  • 5 reviews

Great cabinetry and ideas

published

Love the kitchen cupboards but organising the stone bench top was left up to me and it wasn’t easy. Online admin process was a nightmare which was a shame as installers were brilliant.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationGeelong
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

The reviewer stated that an incentive was offered for this review


Karen

KarenSydney, NSW

  • 2 reviews

Tricked into signing contract. No Accountability

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationSydney
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Good morning Karen. We are sorry that this has been your experience and we would like to resolve any issues you have. We have sent you a private message. Regards, Freedom Kitchens


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Questions & Answers

Maria O.

Maria O.asked

Do you do doors only?

1 answer
Jackie
Jackie

I was a customer of Freedom I don't work for them


Zed D.

Zed D.asked

We are looking to install a kitchen seeing that we’re building a brand new home and in a toss up with Ikea, freedom and kitchen design company!
Reading the mixed bag of reviews I feel at a loss! Can someone please tell if there’s been any improvements in the service in the last five months? Spending thousands of dollars on what is the heart and joy of the home will be so upsetting if I have to experience any of the dilemmas discussed here

3 answers
Yvonne P.
Yvonne P.

Hi Zed D. I can only tell you about my experience with Freedom Kitchens. The designer came out & redesigned my old kitchen into a super modern kitchen with butlers pantry & plenty of drawers & a study nook. The quality of fittings is excellent & was fitted with precision & not one hic up. The office staf are wonderful & kept me up to date at all stages. I would not hesitate to recommend Freedom Kitchens , they are a totally organised professional company. My Kitchen was Designed & fitted in Brisbane. Love it. Good luck with yours. Y P

Peter
Peter

Hi Zed
In regards to our kitchen, we love the design, the bench tops and the quality of the cabinets, the installation was very good and as Yvonne said quality of fittings is excellent & was fitted with precision. Our main problem was with the INALTO accessories freedom installed as part of their package, the DWI62CS-Inalto dishwasher is not very easily loaded has flimsy runners and not very practical for tall gasses and pot and pans, the INALTO cook top only lasted 2 months and the AIH90W integrated ranch hood is nosy (it does do the job just nosy), we are happy with the sink (SREG2015LBW-S Regal One & One Half Bowl)
In short we are happy with the kitchen and like it very much, it just if we were to do it again we would install our own accessories
I hope this helps
Regards
Peter C

Ktdp
Ktdp

We finished our kitchen mostly end of September in Melbourne. Still waiting on the kickboard to be installed in front of the stove and still needing dispute resolution on electrician invoicing 60% higher than quoted by freedom installer. I would not recommend. Pay the extra few thousand and go with a kitchen company that does it all themselves.


J Gibson

J Gibsonasked

Anyone used freedom aspley in Brisbane at all and if so which installers do you recommend or avoid?

1 answer
VMcTaggart
VMcTaggart

J Gibson
Did you go with Freedom Aspley? After reading the reviews I am bit concerned.


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