Freedom Kitchens is offering one reviewer each month (starting from January 26th 2018) the chance to win a $200 Freedom Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Our amazingly beautiful kitchen
This is the second kitchen we have purchased from Freedom in 10 years. Absolutely beautiful kitchen and fantastic experience from initial enquiry to delivery and installation. Thank you all involved
Fantastic Experience from start to finish!
I cannot recommend Freedom Kitchens highly enough, the whole procedure from start to finish was exceptional. The communication through the web portal was quick and professional. From the designer to the installer and everyone in between couldn't have been more helpful. Everything works as it should and I particularly love my new pantry with all the pull over shelves.The end result is our beautiful new kitchen , we wouldn't hesitate to use them again should the occasion arise.
i am happy with my kitchen . it was installed fast and all the team were on time. i am really happy with the design. the customer service was great also.
We are very happy with our new kitchen.
We are very happy with our new kitchen. We were particularly well served by our designer, and particularly our installer and his team. The one minor hitch was delivery of the correct replacements of two cupboard doors.
We walked into freedom just wanting to have a look at what they offered. We were greeted by there sales team and asked if we wanted to sit down and discuss with a designer . We were after a laundry. The lady told us it was a free consultation and we can make our kind up from then no pressure . We then had the designer come out who sat down for three hours !!!! Designing the laundry face to face we were not aware initially this would be the case . We asked if we could have a think over night and review the contract before going ahead and she tol...d us our discount was a one day only offer and they would have to start the quote from scratch as it would be voided next day. We didn’t have time to read or understand and was pressured to make the decision on the spot. We at the very beginning when talking to the sales representative in castle hill showroom said we have three small children we do not have the time we want to go with someone that offers the whole package and we don’t need to worry about anything and we were assured we would have to. Never once were we told before this meeting with the designer was it discussed that another party would be involved that is completely seperate to freedom and we would have to basically project manage the job ourselves . It all started when [Name Removed] the installer never called me . He told freedom he had but neither myself or my husband had any missed calls. Now on installation we were told Thursday would be the day but they didn’t have time and we had to wait for Friday for install.
Great value, beautiful result!
We love our new laundry so much! The whole process was so simple and we couldn’t be happier with the end result. We knew it would be great, after having our kitchen done by Freedom last year. We didn’t have a big budget this time, so we instead used the value range with a laminate benchtop - however, it does not at all look like a ‘budget’ job! I’d highly recommend at least getting a quote with Freedom if you’re looking at doing your kitchen or laundry. (FUNDR21611)
Black is back!
The end result was nothing short of perfection from Freedom. From start to finish, the service was fast, easy, on point and portable with the easy use of the online service. Our family home will be just that for many more years to come.
Freedom Kitchens - Unbelievably Good!!
We have enjoyed the best customer service, trades and in store assistance! Cannot speak more highly for our cabinet maker, who tweaked our design & made our kitchen dreams come true.
Love our new kitchen and at such a competitive price!
Although we loved the look of Freedom kitchens, we didn't initially consider them for our renovation because we thought it would be out of our price range. We then found out about their Value range and they were so competitively priced and worked out to be the cheaper option compared to others like Ikea. The process was so smooth with Freedom, and we felt we were treated the same as if we were receiving their higher end range. The cabinetry and benchtops are great quality and so much nicer than many others we saw. I have absolutely no hesitation in recommending them and look forward to doing more kitchen renovations in the future with them!
The kitchen of our dreams came to life!
The Freedom Furniture kitchen design brought our vision to life with accuracy, care, and detail. I was impressed by their professionalism, attention to detail, and with the high quality trades that were associated with our project.
Non resolution of issues raised
I have posted a detailed review in the past about how unsatisfactory and downright terrible dealing with Freedom Kitchens was. I was offered around 700 $ in compensation for 30,000$ botch job. I however never saw the 700 $ either.
I am not dealing with them anymore as there is no point.
I do however want to raise awareness regarding how unscrupulous and unaccountable they are .
I want to document my own journey and experience with "excerpts" from the email responses I have had from their complaints resolution team and pictures of how they left my kitchen .
Does anyone else have their own stories to tell ?
Please respond below .
Love my kitchen, terrible aftersales
I love our kitchen, rep was great and the organising went fairly well. When we needed some aftersales items, ie the bin or kickboards wasn’t installed so we needed someone to come back, now we want some cabinetry on the opposite wall - I have emailed on the portal for six months getting nowhere. Long forgotten now they have our tens of thousands of dollars. So frustrating and can’t go anywhere else as we need it to match.
Purchase of a Freedom Kitchen.
Our kitchen looks good. The price was good for modulars. The staff were helpful when unable to open the correspondence. The installer was good, had it in within 2 days. Disappointed I missed out on the velocity points though.
Love cooking in my Freedom kitchen
They say the kitchen is the heart of the home, our Freedom kitchen has become the heart of lives. Cooking in here is a dream and we can’t thank the Freedom team enough for helping us every step of the way.
Perfection from start to finish
My brief was a simple small job in comparison to what freedom kitchens are used to. They understood it completely though and delivered to spec. Great quality materials that’ll last forever.
Questions & Answers
Hi Freedom Kitchen,
can you please give me a PM regards my job? I'm not having a great experience thus far, and it is so difficult to call the office, no one answers.
Hi Andy. We are sorry you haven't been able to get through. We have sent you a private message to follow this up. Regards, Freedom Kitchens
Has anyone who has been unhappy with freedom kitchens ( They basically lied , left exposed untiled areas , charged us easily 5k extra.. the list goes on ) gone onto fair trading or taken them to court ?
I sincerely think they sell false dreams , their whole contract process is almost not legal( making people sign contracts before complete drawings / no cool down period )
Would there be anyone interested in joining me if I got legal help ?
Yes i also needed to bring in a plasterer to fill in the gaps.
Their nominated plumber was hopeless....the insinkerator was not securely attached and actually came off its bracket after 3 months leaving us obviously to clean the mess and get another plumber to reinstall.
Did you do anything about it ? I am going to go through Fair trading and then down the legal route .
Thank you for your feedback. We have been in touch with you to attempt to resolve the issues you have outlined. We have inspected the workmanship completed by your installer and we remain committed to assisting you with reaching a resolution between your installer and yourself. I will have a Case Manager make contact with you to see how we can help complete your kitchen. Kind regards, Freedom Kitchens.
Has anyone in south-east Melbourne had a Freedom kitchen done? Who was your installer and are you happy with the job? Also, would you mind sharing how much it cost?
we are in qld i dont think our installer will come that far but the people here are realy good we had no trouble with any off the tradies or the people in the office hopes this helps
We are in Carrum Downs, designed and put a deposit down for a kitchen before Covid started. Still haven't had a final site measurement so our cabinets won't have even been ordered yet. If I hadn't put a deposit down I would be going elsewhere. Their communication has been shocking.
Hi Taylah K. We've sent you a private message so we can assist. Regards, Freedom Kitchens
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