1,758 reviews
I had n amazing time with my kitchen from freedom from start to finish that’s why I recommend them to a friend. I was so disgusted with the treatment she received from freedom kitchen and the installers. Her kitchen was suppose to be done in November last year but with all the mistakes and stuff ups it only got finished a week ago. 6 months it had… Read more
taken to get her kitchen finished. Not once has freedom kitchens apologised or given her anything like a gift voucher to make up for it. I would never recommend them again as I witnessed the way she was treated I was there every time the installers were there and the boss [Name Removed] was the rudest person I’ve ever come across. Also not only did she have so much trouble but she was suppose to be getting a designer kitchen like I got but it was only a flat pack she received that wasn’t made peoples.
Worst experience ever! From consultation, ordering, install, final follow up. This company could care less about service. They barely give you advise on design, delay and delay on ordering, don’t go through contract to explain process. But take your deposit and progress payment. Then palm all responsibility to the trades. When you call Freedom… Read more
to discuss things that aren’t right they blame the trades and tell you to go back to them, the “supply only” Absolutely cop out when you purchase the kitchen thru FREEDOM not trades. Disgusting company do not use them if you want to deal with a professional company!
Reviews with attachments
tHE kITCHEN TURN OUT IMMACULATE functional clean lines very happy with the team snf installers ,all very professional Show details
I am absolutely thrilled with my new kitchen the entire process was amazing from start to finish. I was so nervous about the final install but cannot believe how beautiful it is. If you’re thinking about a kitchen upgrade I recommend Freedom Kitchens excellent quality company. Thank you Freedom Show details
I was very impressed with the quality and finish of our kitchen. We ordered a Signature Value Range kitchen and installed it ourselves, which suited me perfectly being an Owner Builder. Show details
The Freedom Kitchen installation from quote to order and installation was a seamless, trouble-free experience. Joseph who quoted our kitchen and assisted with the layout was extremely professional, easy to work with and a great guide to have through the process. The Freedom team assisted us through-out the process and guided us with access to the… Read more
portal. Delivery guys were excellent and took the utmost care with delivering the kitchen units. Derek and his team of tradesmen were some of the most professional and obliging people that you would want to carry out this work.
Design was good but we had a problem in that the dishwasher didn’t fit under the benchtop due to a window being out of level. The window ran along the benchtop & out of level was not accounted for as the benchtop cut right in around the reveal and aluminium frame of the window, so the window could not be pulled out to re-level it. As a carpenter I… Read more
was able to rectify it but Freedom or the recommended installer performing the work were both dodging who was responsible.
Also a shelf that was 670mm above the benchtop determined the height of the tiles on the splashback. Being 670mm above the benchtop mean’t a cut tile of 70mm odd was needed all around the kitchen. The height should have been 600mm so a cut tile was not needed. My checks of the design & measurements unfortunately didn’t pick this up.
The delivery of the kitchen was excellent with no damage
From start to finish our kitchen renovation was an easy process. The designer was great, offering advice. The demolition and installation went like clockwork. Rod (our installer) was amazing and we are so happy with our completed kitchen!
Love the product,just the wait for the draw inserts that came out wrong twice was a tad annoying including ph calls and emails.Apart from that I’m really happy Show details
I recently got my kitchen updated and it looks amazing. So much storage, the materials are beautiful and all the tradesmen that came were amazing, professional and did a great job. Show details
We couldn't be happier with our new kitchen! From start to finish, the experience was seamless—excellent communication throughout the whole process. Our installer was professional, attentive, and a pleasure to work with. Every detail was handled with care, and the final result exceeded our expectations. If you're looking for a kitchen company with great service and a fabulous product, Freedom is the business to contact. Show details
Thank you Freedom. We are very happy with our experience, From the designer to the installer. I’m absolutely in love with my new space Show details
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Very poor company to deal with. They installed a kitchen bench too low and the dishwasher wouldnt fit in its place. Tried to get me accept all these short term workarounds rather than the fix the underlying issue. Even a quality inspector they arranged failed to measure the heights because they knew they were incorrect. Had to take to Fair Trading to resolve but it’s a lengthy process. Avoid at all costs. Service is horrific Show details
If you love dealing with call centres that have zero accountability, poor quality trades who don't turn and break promises, and 6 months of delays, along with not getting replies to messages and emails ... then Freedom/Kinsman Kitchens is a perfect choice for your next Kitchen. I suggest you Google the kitchen episode from the Block 2025 - that… Read more
was exactly our experience.
We paid top dollar for a Kinsman Kitchen.
We asked if we would have a project manager, and were told yes. This person turned out to be a contractor - we had no say in who was chosen. Despite Kinsman repeatedly saying, Well, you selected the contractor.
This contractor repeatedly failed to turn up, answer calls or text messages. We were told that the installation would take one day. That was back in May. We are now almost in October, and the kitchen is still not finished.
Freedom Furniture owns Kinsman, and they run what they call their 'completion' call centre.
Despite paying top dollar, it's like we have been dealing with a budget airline, instead of a premium brand - no care - no responsibility.
Despite 6 months of delays, they still continually fail to respond to emails and text messages, and won't return phone calls.
On a number of occasions, the excuse has been given, "oh I was away from work off sick". Despite being a multimillion-dollar company, they apparently have no processes or resources in place to ensure To-Do lists are completed in their absence. Even on time critical issues. How can this be for a multimillion-dollar company?
When I've asked to escalate issues to supervisors and managers, the answer is always a blanket no.
Word of advice when choosing a company to build and install your kitchen - go small and go local, choose a company that is family owned where the owner works in the business. Check the reviews first. We have previously used smaller firms and they can fix errors in a day or two.
Freedom is too big. Impersonal and simply don't care. It's all pumped out of big factory and even the smallest change takes a minimum 5 seconds to rebuild, and then you additional delays shipping from interstate.
If you love dealing with call centres that have zero accountability and won't reply or respond, Freddom/Kinsman Kitchens is a perfect choice.
Latest follow-ups
I am so pleased with my Freedom Kitchen. It is just as I had hoped it would be. Fast delivery and expert installation by Anthony all at a reasonable price. Highly recommended. Show details
Follow-up · Couldn't be happier with my Freedom kitchen. I wish I had the original replaced with Freedom kitchens years ago!
Positive reviews
We have just had our Freedom kitchen installed by Anthony Favre. We couldn’t be happier. The process, product and installation has been faultless. Thank you to all involved from conception to completion. Show details
My feedback: I ordered a new custom kitchen with Freedom for my old house where walls and floors are not straight. It was a very good decision because the cabinets were made to align perfectly to the room. It was installed in 3 days time. Perfect result. Fit first time perfectly, no issue. The cost of the Freedom kitchen cabinets was a little… Read more
more expensive than a standard size IKEA type kitchen cabinet due to custom measurement, but i end up saving a lot of trade fees compared to a standard kitchen as it was installed so much quicker (3 days VS 7 days on average for non-custom kitchen) with no out of scope fees so i was better off. And the quality is so much better!
Michael was the site checker, he was very good, he did all the project management of my Kitchen, i did nothing.
I highly recommend using Freedom kitchen for your new kitchen.
We found the process of rebuilding our kitchen with Freedom Kitchen to be very easy and efficient. From start of the design to finish, the team was professional, helpful, and attentive to our needs. We are very happy with our new kitchen and would happily recommend Freedom Kitchen to others.
Negative reviews
When you purchase a freedom kitchen, you’re paying for an overpriced overhyped and very poor quality flat packed kitchen. You would be better off spending your money on a Bunnings kitchen because at least you get what you pay for there whereas freedom you pay top dollar and get budget bottom quality product. To top it all off you get the worst… Read more
customer service that I’ve ever experienced from a company that you spent nearly $22,000 with I have a kitchen. That’s eight years old it’s high gloss white but now turning yellow even though it’s only ever been cleaned as per the instructions by freedom would definitely not recommend
DO NOT BUT A FREEDOM KITCHEN!!! My friends kitchen was delivered with more than 1/3 of the required items missing. For example all the draw fronts and half the cupboard doors! Then one of the internal boards had a chip in it. The customer service has been the worst! The builder spent time trying to talk to them about what was missing (over an… Read more
hour on the phone) and 10 days later she am still waiting for a call back! Other service issues include mis communication at point of sale.
We engaged Freedom Kitchens for the supply of a new kitchen in Victoria. Although the contract was described as “supply only”, the installer was organised and scheduled through Freedom Kitchens (Kitchen Group) documentation as part of the overall kitchen process. During installation, the integrated dishwasher door could not be fitted because the… Read more
necessary components had not been delivered in time. As a result, the kitchen remained incomplete. The installer later sought an additional call-out fee to return and complete the installation. We contacted Freedom on multiple occasions seeking assistance and asking that they arrange completion or take responsibility for the supply delay that caused the additional cost. Rather than resolving the issue, we were referred back to the installer. In the final correspondence, the Completions Officer stated in writing: “I will not be responding further to emails sent to this address.” With no practical assistance provided, we paid the installer under protest in order to avoid further escalation and then arranged for our own builder to complete the remaining work. The cabinetry itself is of reasonable quality. However, the post-sale support and approach to resolving a straightforward completion issue were disappointing and unnecessarily stressful. Based on our experience, I would strongly encourage future customers to clarify in writing who is responsible for installation completion and how supply delays will be handled before proceeding.
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Recent reviews
Freedom Kitchens just did my small apartment reno and I am really happy with the results. The pricing was very competitive which surprised me. Their team of trades were excellent, cabinetry is fantastic quality, and their online project platform made it easy to see where the reno was up to. Would highly recommend! Show details
Absolutely the worst company I have dealt with. My installer and trades were great, but they're all independent contractors. Freedom Kitchen itself is pathetic. Dont reply calls & emails, customer service laughs at complaints or ignores them completely, missing and damaged components on delivery ( Im still waiting for them to contact me about… Read more
these, its already been 7 days since delivery) , incompetent deisgners. The whole process with them has been a disaster. I would never recommend this company to anyone. Filing a complaint with Fair Trading & ACCC - someone ahould teach them about Australian Consumer Law. The CEO should be sacked
Terrible service, No Accountability - AVOID Freedom Kitchens – We signed a contract with Freedom Kitchens for our new kitchen back in early August 2021 and it is now December 2021 and our kitchen is still not finished. When we signed the contract we were under the impression that Freedom was managing the kitchen design and installation process the whole way through to completion, however, all they have done… Read more
is provide the cabinets and leave the installation to the tradesmen they have recommended. Unfortunately, neither Freedom nor the main installer traddie has taken accountability for the installation of our kitchen and we seem to be bouncing from one side to the other. We are trying to get some issues in our kitchen rectified (e.g. panels missing, top cabinet dropping, cornices poorly installed and finished) however the main traddie installer doesn't seem to give any importance to finishing our kitchen and Freedom is simply asking us to coordinate with the traddie. Needless to say, the whole process has been extremely frustrating and not what you expect of a premium company such as Freedom. We strongly recommend everyone to find a smaller kitchen company that manages the production and installation themselves so you can avoid headaches. Please avoid Freedom Kitchens, it is not worth the money or the hassle.
2 months waited with 40% paid and still no Kitchens made . Have to call multiple time , send email and talk with 10 different people that don't know what's happening. They promised 6 weeks manufacturing when I signed in. They end up to refund me the money without my permission . I did lost 2 months time to rent out the place because of them I would not recommend at all Show details
Just went into the moore park supa centre Freedom Furniture to find out about installing a new kitchen. The kitchen is for my 83 year old mother who will become stressed if people are visiting her home. Asked for an in-store consult. Was told i needed measurements which i had. Couldn't get an appointment for a couple of weeks but as I'm leaving… Read more
sydney before then, Iasked if i could just get some idea of what they have in their range there and then. The sales consultant had no one with him but he answered No! Ok thanks Freedom kitchens, I'll go elsewhere if thats your quality of service at the beginning. Doesn't bode well for the future.
Our experience with Freedom Kitchens was a nightmare. They promise the world and say they will 'project manage' the process. When something goes wrong with one of the trades THEY engage, the tell you they are a 'supply only' company and it's not their problem. They delivered the incorrect products to site which resulted in the stone benchtop being… Read more
cut incorrectly (still not fixed after 18 months). They measured things incorrectly and said it happens all the time, they will just use "spacers". But that's not their fault........Be warned, shocking experience. Suppose that this is why their contracts state you must pay in full BEFORE delivery.
Before signing, be aware that Freedom Kitchens is essentially a kit-style kitchen. There is nothing bespoke about it, customisation options are limited, so if you’re expecting a tailored kitchen solution, this is not it. Once you sign the contract, communication is mainly via their online portal, and responses can take days. While there is an… Read more
option to call, you rarely speak to the same person twice. At one point, it took three follow-ups plus a phone call just to get a response.
You are also told that you will have a site manager who oversees all trades. This is misleading. In reality, the “site manager” simply provides you with the contact details of the trades, and you are responsible for organising everything yourself, as well as paying each trade individually.
If any issues arise, such as damaged or faulty items, replacement parts can take weeks, adding further delays and frustration. On a side note, if you order cutlery drawers, be aware the inserts are not provided. You need to order these separately at extra cost. This option was not provided to me at time of signing.
The final result and kitchen quality are acceptable, but the overall experience was stressful and not what was sold to us. If you are on a very tight budget, have plenty of time, and don’t mind being mucked around, this may be suitable. For me, it wasn’t worth the frustration, and I wouldn’t do it again.
Please do not purchase freedom kitchen! We have ours for just over a year and it’s fallen apart. It was fitted by a freedom kitchen contractor and freedom have declined warranty after just over a year!! Delaminating and cracking Complete waste of money. The only thing they can offer is to sell me another kitchen, waiting for ACCC to reply. Show details
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Hi James, we are sorry to hear you are having… Read more