Freedom Kitchens

My feedback: I ordered a new custom kitchen with Freedom for my old house where walls and floors are not straight. It was a very good decision because the cabinets were made to align perfectly to the room. It was installed in 3 days time. Perfect result. Fit first time perfectly, no issue. The cost of the Freedom kitchen cabinets was a little… Read more

more expensive than a standard size IKEA type kitchen cabinet due to custom measurement, but i end up saving a lot of trade fees compared to a standard kitchen as it was installed so much quicker (3 days VS 7 days on average for non-custom kitchen) with no out of scope fees so i was better off. And the quality is so much better!

Michael was the site checker, he was very good, he did all the project management of my Kitchen, i did nothing.

I highly recommend using Freedom kitchen for your new kitchen.

DO NOT BUT A FREEDOM KITCHEN!!! My friends kitchen was delivered with more than 1/3 of the required items missing. For example all the draw fronts and half the cupboard doors! Then one of the internal boards had a chip in it. The customer service has been the worst! The builder spent time trying to talk to them about what was missing (over an… Read more

hour on the phone) and 10 days later she am still waiting for a call back! Other service issues include mis communication at point of sale.

We found the process of rebuilding our kitchen with Freedom Kitchen to be very easy and efficient. From start of the design to finish, the team was professional, helpful, and attentive to our needs. We are very happy with our new kitchen and would happily recommend Freedom Kitchen to others.

I don’t know how many times a day I just stand and glance at my beautiful new freedom kitchen I’m just so happy with the design and quality couldn’t be happier Thank you everyone involved Glenda Mitchell Show details

What a great experience!! From our designer Glen, to Dan, our installer, it was a wonderful experience and the finished product is amazing. We love it. Even better the price point for this project was more than comparable with other companies. Can’t recommend Freedom Kitchens enough! Show details

We engaged Freedom Kitchens for the supply of a new kitchen in Victoria. Although the contract was described as “supply only”, the installer was organised and scheduled through Freedom Kitchens (Kitchen Group) documentation as part of the overall kitchen process. During installation, the integrated dishwasher door could not be fitted because the… Read more

necessary components had not been delivered in time. As a result, the kitchen remained incomplete. The installer later sought an additional call-out fee to return and complete the installation. We contacted Freedom on multiple occasions seeking assistance and asking that they arrange completion or take responsibility for the supply delay that caused the additional cost. Rather than resolving the issue, we were referred back to the installer. In the final correspondence, the Completions Officer stated in writing: “I will not be responding further to emails sent to this address.” With no practical assistance provided, we paid the installer under protest in order to avoid further escalation and then arranged for our own builder to complete the remaining work. The cabinetry itself is of reasonable quality. However, the post-sale support and approach to resolving a straightforward completion issue were disappointing and unnecessarily stressful. Based on our experience, I would strongly encourage future customers to clarify in writing who is responsible for installation completion and how supply delays will be handled before proceeding.

Absolutely the worst company I have dealt with. My installer and trades were great, but they're all independent contractors. Freedom Kitchen itself is pathetic. Dont reply calls & emails, customer service laughs at complaints or ignores them completely, missing and damaged components on delivery ( Im still waiting for them to contact me about… Read more

these, its already been 7 days since delivery) , incompetent deisgners. The whole process with them has been a disaster. I would never recommend this company to anyone. Filing a complaint with Fair Trading & ACCC - someone ahould teach them about Australian Consumer Law. The CEO should be sacked

Terrible service, No Accountability - AVOID Freedom Kitchens – We signed a contract with Freedom Kitchens for our new kitchen back in early August 2021 and it is now December 2021 and our kitchen is still not finished. When we signed the contract we were under the impression that Freedom was managing the kitchen design and installation process the whole way through to completion, however, all they have done… Read more

is provide the cabinets and leave the installation to the tradesmen they have recommended. Unfortunately, neither Freedom nor the main installer traddie has taken accountability for the installation of our kitchen and we seem to be bouncing from one side to the other. We are trying to get some issues in our kitchen rectified (e.g. panels missing, top cabinet dropping, cornices poorly installed and finished) however the main traddie installer doesn't seem to give any importance to finishing our kitchen and Freedom is simply asking us to coordinate with the traddie. Needless to say, the whole process has been extremely frustrating and not what you expect of a premium company such as Freedom. We strongly recommend everyone to find a smaller kitchen company that manages the production and installation themselves so you can avoid headaches. Please avoid Freedom Kitchens, it is not worth the money or the hassle.

2 months waited with 40% paid and still no Kitchens made . Have to call multiple time , send email and talk with 10 different people that don't know what's happening. They promised 6 weeks manufacturing when I signed in. They end up to refund me the money without my permission . I did lost 2 months time to rent out the place because of them I would not recommend at all Show details

Just went into the moore park supa centre Freedom Furniture to find out about installing a new kitchen. The kitchen is for my 83 year old mother who will become stressed if people are visiting her home. Asked for an in-store consult. Was told i needed measurements which i had. Couldn't get an appointment for a couple of weeks but as I'm leaving… Read more

sydney before then, Iasked if i could just get some idea of what they have in their range there and then. The sales consultant had no one with him but he answered No! Ok thanks Freedom kitchens, I'll go elsewhere if thats your quality of service at the beginning. Doesn't bode well for the future.

Our experience with Freedom Kitchens was a nightmare. They promise the world and say they will 'project manage' the process. When something goes wrong with one of the trades THEY engage, the tell you they are a 'supply only' company and it's not their problem. They delivered the incorrect products to site which resulted in the stone benchtop being… Read more

cut incorrectly (still not fixed after 18 months). They measured things incorrectly and said it happens all the time, they will just use "spacers". But that's not their fault........Be warned, shocking experience. Suppose that this is why their contracts state you must pay in full BEFORE delivery.

Before signing, be aware that Freedom Kitchens is essentially a kit-style kitchen. There is nothing bespoke about it, customisation options are limited, so if you’re expecting a tailored kitchen solution, this is not it. Once you sign the contract, communication is mainly via their online portal, and responses can take days. While there is an… Read more

option to call, you rarely speak to the same person twice. At one point, it took three follow-ups plus a phone call just to get a response.

You are also told that you will have a site manager who oversees all trades. This is misleading. In reality, the “site manager” simply provides you with the contact details of the trades, and you are responsible for organising everything yourself, as well as paying each trade individually.

If any issues arise, such as damaged or faulty items, replacement parts can take weeks, adding further delays and frustration. On a side note, if you order cutlery drawers, be aware the inserts are not provided. You need to order these separately at extra cost. This option was not provided to me at time of signing.

The final result and kitchen quality are acceptable, but the overall experience was stressful and not what was sold to us. If you are on a very tight budget, have plenty of time, and don’t mind being mucked around, this may be suitable. For me, it wasn’t worth the frustration, and I wouldn’t do it again.

Please do not purchase freedom kitchen! We have ours for just over a year and it’s fallen apart. It was fitted by a freedom kitchen contractor and freedom have declined warranty after just over a year!! Delaminating and cracking Complete waste of money. The only thing they can offer is to sell me another kitchen, waiting for ACCC to reply. Show details

Terrible experience, just getting a quote. The guy came in offered something I didn't want and argued with me saying that I was wrong and I did want that. When I tried to say what I wanted he dismissed me. I questioned the price (I misheard what he was talking about and then clarified) and at that point we cut short and he left becauseit was an unpleasant interaction. Show details

DO NOT USE FREEDOM KITCHENS Freedom Kitchens takes zero accountability for their mistakes. Instead, they blame the customer for their incorrect measurements and poor design decisions. Despite clearly communicating everything we wanted in our kitchen, the final result is not like what was agreed. Even after two so-called “experts” measured the… Read more

space, their measurements were still wrong by 470mm. This incompetence resulted in cabinets installed in the wrong locations, doors opening into each other, and broken doors and drawers delivered on install.

The customer service is beyond horrendous. Freedom Kitchens simply ignores you until they hope the issue goes away. We have been trying to contact them for three weeks — no returned phone calls, and emails take days to receive a response, if they respond at all. When they finally do, they refuse responsibility and point fingers at anyone they can.

We are now left with an unfinished, dysfunctional kitchen, while Freedom Kitchens shows no urgency or care. The only time they engage is when more money is mentioned — apparently, that’s the only language they understand.

You now look at the company and you can’t leave a review on their page, and all comments are disabled on their social media. We now know we aren’t the only ones who have been treated this way. Companies confident in their service don’t need to hide from criticism.

This experience has been stressful, costly, and completely unacceptable. Consider this a very clear warning.

Freedom Kitchens has some of the worst customer service we have ever experienced! The kitchen was designed incorrectly. Since discovering the issues, we have spent hours calling and emailing with no resolution. We were repeatedly told the person we needed was “in a meeting” or “going home” and no one has bothered to return our calls. Rather than… Read more

taking responsibility, Freedom Kitchens are just shifting blame to us and claiming they are just a ‘supply only’ contract. I have now escalated this matter to Fair Trading due to their refusal to engage or resolve the issues appropriately.

If you want accountability, communication, or basic professionalism then avoid Freedom Kitchens. Once they have your money, you are completely on your own!!!

I was extremely happy with my Freedom kitchen -until the edges of some cupboards PEELED! It was within the warranty period, so Freedom was obliged to replace them. Later on, further edges peeled. I was informed I would have to pay for replacement cupboards, since the warranty period had expired. Freedom takes no responsibility for bad workmanship… Read more

after warranty. I believe Freedom should replace my peeling cupboards, being due to faulty workmanship, but of course I realise they won’t! As a result, I won’t be employing Freedom again and neither will my friends or family who have heard my sorry tale!

⭐️ 1 Star – Do Not Use Freedom Kitchens Worst decision I ever made. There was no real design process — just generic CAD drawings done remotely with no one ever visiting my home. The cupboards were hung 700 mm above the bench (should be ~450 mm), and the layout is unusable — even the dishwasher and cupboards can’t open at the same time. Freedom… Read more

referred unlicensed trades who plastered over live wires, creating a major safety risk. When I raised concerns, no one would come to inspect, and replies took days. Hidden fees, poor workmanship, unsafe practices, and zero accountability.

If you want a real kitchen, hire a qualified local joiner — not Freedom.