??!
1 photo
Freedom Kitchens

Freedom Kitchens

3.5 from 1,124 reviews

Reviews

3.5

1,124 reviews
5
(576)
4
(128)
3
(24)
2
(43)
1
(353)
  • Customer Service
    3.4 (200)
  • Timeliness
    3.6 (142)
  • Job Satisfaction
    3.8 (116)
  • Rates and Fees
    3.6 (138)
  • Product Quality
    3.8 (163)
  • Return Claim MadeYes (2) · No (183)
Previous
Next

Reviewer Photos & Videos

  • More

Best Experience

published

From our experience all l can say is total satisfaction. From speaking with our designer, to ordering, to installation/completion. Nothing was too much trouble everyone listened and we got what we wanted, we are hands on people. Thanks Chantelle and Rod and 12 months still love my new kitchen, best experience ever

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFrankston
See all answers

Fantastic Kitchen

published

Freedom designed, manufactured and delivered an excellent kitchen in the middle of various lockdowns in Victoria. This is not a flat pack kitchen, it came assembled and the quality was excellent, exceeded my expectations. I am really surprised of the quality for a modest price representing great value

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationRichmond Victoria
See all answers
2 comments
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hello Sam, Thank you for fantastic feedback. Would you please advise your job number to share with all parties involved in your experience.
Kind regards, Freedom Kitchens

Sam
Sam

FDVRM20169

The reviewer stated that an incentive was offered for this review

Tanja

TanjaGreater Melbourne (Outer), VIC

Great customer service

published

Easy communication throughout the process, website friendly to use, competitive price in comparison, realistic time lines for production and delivery, issues resolved quickly when they arose, easy payment system to navigate

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationNunawading Victoria
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hello Tanja, Thank you for comments. Would you please advise your job number to share with the team. Kind regards, Freedom Kitchens

Kitchen Renovators

Find out how Freedom Kitchens compares to other Kitchen Renovators

Know better, choose better.

Compare all
Deb786

Deb786Sydney, NSW

  • 2 reviews
  • 1 like

Worst Customer Experience

published

How I would love to give a fantastic review....However, this has been the most frustrating experience. They give the hard sell, when the plans come back and you want to make adjustments as the measurements are not correct - they never reply to you! I ring them everyday, the routine is you are placed on hold for the next available operator - you are told you are next in the queue - then a message states there are no available operators (again) and to leave a message. You leave a message and no one ever comes back to you. Then they say they have telephone issues.....well these telephone issues have been going on since May 2020. Check your options before signing up.

Customer Service
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Deb786. We are sorry to hear that you are having issues getting through. We have sent you a private message to obtain more information. Regards, Freedom Kitchens

Highly recommended

published

The execution led by Brian, the installer, was exceptional. Brian helped improve the design (done on zoom) when he came to do the check measure - this made all the difference. He ensured that the planning of installation and works was seamless. His attention to detail and quality - always with a smile made it a very successful project.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thanks for sharing Mimileh. If you can share your job number, we'd love to let everyone know how happy you are. Regards Freedom Kitchens

David Gollop

David GollopSydney, NSW

Honestly just don’t waste your time.

published

We booked an in home consulate and where told to set aside 2-3 hours. Six hours later we had a design. Signed a contract paid a deposit then freedom said they couldn’t actually produce the kitchen?? A complete waste of everyone’s time. Nobody at freedom seemed to know what was going on.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationInhome.
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi David, We are sorry to hear this was your experience and would like to discuss further. We have sent you a private message if you can please respond with your job number. Regards, Freedom Kitchens

Epping Home

Epping HomeSydney, NSW

Great kitchen

published

Great kitchen. Installer did a great job fitting in oven, microwave etc as had some non standard cabinets and angles. Smooth installation that went to plan with trades well coordinated.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMoorepark
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you for the feedback & for sharing the wonderful image of your kitchen. Would you kindly provide your job number to share your feedback with the installer.

Anita g.

Anita g.Sydney, NSW

  • 3 reviews
  • 1 like

impressive

published

From the get go there was terrific service by the staff who were very knowledgeable and eager to assist. Good advice on the layout of our kitchen for our new development

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you for sharing your feedback Anita! We would love to know your job number so we can share this with our team. Regards, Freedom Kitchens

Worst experience ever

published
Customer Service
Rates and Fees
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationNorthern Beaches Sydney
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Rachel. We are disappointed to hear this has been your experience and would like to address this with you privately. We have sent you a direct message so we can obtain more information. Regards, Freedom Kitchens

Kitchen Renovators

Find out how Freedom Kitchens compares to other Kitchen Renovators

Know better, choose better.

Compare all
Francois DLC

Francois DLCSydney, NSW

Freedom kitchen cabinetry

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFreedom kitchens Artarmon
See all answers
2 comments
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Francois DLC. We appreciate your feedback and will be sure to pass this to our team so we can help improve our processes. If you can kindly share your job number, that would be great. Regards, Freedom Kitchens

Francois DLC
Francois DLC

Hi there, here is my reference number: FDNAR20059 (FR2019290)

The reviewer stated that an incentive was offered for this review

Caroline

CarolineGreater Melbourne (Outer), VIC

Complete kitchen overhaul

published

We were impressed from the very beginning of our journey with Freedom kitchen. John was given an awkward, small space to work with and designed our kitchen and separate laundry utilising all available space. It is perfect. We were advised to go with the laminate bench tops for durability and they have already chipped. If I could change anything it would be that. We are looking to get our wardrobes done now with Freedom.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationNunawading Victoria
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Caroline. Thank you for your feedback. We'd like to address the chip in the laminate with you, if you can please reply to our private message asking for more information. Regards, Freedom Kitchens

The reviewer stated that an incentive was offered for this review

Eric

EricSydney, NSW

Great quality and design!

published

Very impressed with the level of professionalism, dedication and attention to detail of my kitchen designer. Also very happy with quality of the final products and particularly with use of online portal which helped with efficient communication. Highly recommended and much better than some boutiques that are expensive for no good reason in my view!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
See all answers
2 comments
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you for sharing your experience with us Eric. We would love to pass this on to your designer if you can please provide your job number. Kind regards, Freedom Kitchens

Eric
Eric

Job number was FDNDR20600 thanks

Caroline

CarolineSydney, NSW

  • 2 reviews
  • 1 like

Beautiful kitchen with a stress free service!

published

I was delaying renovating my kitchen as I didn’t want the usual stress involved with renovating but I was recommended Freedom Kitchens to use. I cannot fault them , everything was so streamlined and stress free it made the process so easy. The design is fabulous - it’s exactly what I wanted, they clearly know what they are doing and are experts! The renovating itself was straightforward and the communication along the way was great! I cannot fault them - well worth paying for!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMoore Park
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Caroline. Thank you for your feedback. If you can please provide your job number and we would love to share this with our team. Wishing you many happy years in your new Freedom Kitchen. Regards, Freedom Kitchens

Susan Kelly

Susan KellySydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

New Kitchen

published

From the initial design which changed a number of times thru to choices of materials, check measures, delivery and installation all was fluent and easy for me. All the people involved were friendly and professional and didn’t hesitate to offer alternate options and that I really appreciated. Communication either thru portal, email or text was Excellent.
Love my new kitchen.

Customer Service
Rates and Fees
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBelrose
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Susan. Thank you for your feedback we are delighted to hear about your experience!. If you could kindly provide your job number we would love to pass the feedback onto our team. Kind Regards, Freedom Kitchens.

Great Kitchen

Great KitchenSouth East Queensland, QLD

I love my new Kitchen!

published

Freedom Kitchens made the process easy and painless for me to design the layout,choose the materials, colours and hardware for my new Kitchen. I love having a kitchen that suits my needs and looks great. Thankyou Freedom Kitchens!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationCapalaba
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

We are thrilled to hear you're happy with your new Kitchen. If you can please share your job number, we'd love to share this with our team. Kind regards, Freedom Kitchens

Kitchen Renovators

Find out how Freedom Kitchens compares to other Kitchen Renovators

Know better, choose better.

Compare all
Karin O.

Karin O.Sydney, NSW

We absolutely love our new kitchen!

published

We chose Freedom Kitchens for our total kitchen renovation after friends had recommended them to us. We were a little daunted by the idea of launching into this project during a pandemic and not being able to visit a showroom etc, but we had a great experience. We varied our design a few times and this was no problem at all. Of special note was the quality of the trades that we worked with. Brandon went above and beyond (finishing off work that our own builder fell short with, and working around issues we had with the supply of our appliances) - all the trades worked seamlessly. The finished product is even better than we expected it to be!

Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you Karen for your review! If you can please provide your job number, we'd love to pass this on to all those involved in your renovation, and in particular Brandon your installer. Kind regards, Freedom Kitchens

Georgia

GeorgiaGreater Melbourne (Outer), VIC

Freedom Kitchens consultation

published

My husband and I worked with Jack Kassis to design a new kitchen. We were originally reluctant due to not being able to go in store and view the actual products however Jack made the process so simple and easy. He was informative, understood our style and worked on creating a beautiful kitchen with our budget in mind. Can’t wait until it’s all installed. Thank you Jack!

Customer Service
Rates and Fees
Timeliness
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Georgia. Thank you for your review and we are delighted to read about your experience with Jack. We have sent you a message for more information so we can share this with our team. Regards, Freedom Kitchens

Chloe

ChloeSydney, NSW

Amazing laundry so we are now doing a Freedom Kitchen

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens
Meranda

MerandaSunbury

  • 3 reviews
  • 5 likes

3rd review

published

Resolved issue with contractor that Freedom recommends via the DBDRV
Freedom wipes hands of any issues that you have with contractor. Really poor.
Would give 0 stars if i could
Also i want to point out the cabinetry. The pantry shelves are unusable. Up way too high. Need to take the entire doors off to move shelves which is absolutely ridiculous
Waste of my hard earned money
Im have really learned a lesson here , Don't go with freedom. Save your stress and go somewhere else

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMelbourne
See all answers
2 comments
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens
Meranda
Meranda

Still waiting

published

I’ve had an ongoing contract with Freedom since Oct 2018 we initially were redoing our kitchen and then we moved house unexpectedly. The tram were great to continue a progress fee so once settled into our new house we could use the funds. However on a reduced design at the new property I leant cost for 6 x cupboards for Kay dry was close to 5k when I asked for a consumer cost breakdown they said they can’t provide one and that a job under 5k is not worth their time. I didn’t see minimum spend at all in the contract so very baffled! I’ll be checking with the ACC. Very blunt and still awaiting an update re providing a breakdown. Very disappointing.

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Luisa. We apologise that this has been your experience with us, and would like to follow this up. We have located your details in our database, and will have one of our Managers reach out to you urgently. Regards, Freedom Kitchens

Page 1 of 57

Questions & Answers

Trakka J.

Trakka J.asked

Has anyone dealt with Warrawong Freedom for their kitchen renovation? TIA

No answers
SDavi

SDaviasked

how can I see reviews of a particular installer used by Freedom Kitchens?

1 answer
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi SDavi. We have sent you a message to assist you further. Kind regards, Freedom Kitchens.

Maria O.

Maria O.asked

Do you do doors only?

1 answer
Jackie
Jackie

I was a customer of Freedom I don't work for them

Get an answer from our members and Freedom Kitchens representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.