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Freedom Kitchens

Freedom Kitchens

3.5 from 1,061 reviews

Reviews

(542)
(120)
(23)
(41)
(335)
  • Customer Service
    3.3 (140)
  • Timeliness
    3.5 (86)
  • Job Satisfaction
    3.7 (75)
  • Rates and Fees
    3.5 (81)
  • Product Quality
    3.8 (115)
  • Return Claim MadeYes (1) · No (129)

Reviewer Photos & Videos

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Overall a good experience with an exceptional outcome

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMoore Park
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Ellie C. Thank you for your feedback. We will be sure to pass this to onto Phil, Marek and the team at Moore Park. We wish you many happy years in your new kitchen. Regards, Freedom Kitchens

Freedom Kitchens

published

I am very happy with my new kitchen everyone from Michelle who help me with design and colours.. A big shout out to Paul the cabinet maker and Rayon's Plumbing and Macs Electrically.. Thanks

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationWindsor Freedom
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Annemarie, we are glad to hear you're happy with your new kitchen and will be sure to pass on the feedback to our team. Regards, Freedom Kitchens.

Freedom saved our renovation!

published

Jack Kassis was a fantastic help. We were really lost on how to redesign our old difficult kitchen. He showed us how we could do it simply and cost effectively.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationOn line
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi KathrynW. Thank you for your feedback. We'll be sure to share this with your designer Jack.

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Barbie

BarbieSouth East Queensland, QLD

  • 2 reviews

Love my Freedom Kitchen.

published

I absolutely love my new Freedom Kitchen. Right from the design day to the finish. All the trades people were very good and were always on schedule. Steve the installer was very good and took pride in his work.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBrisbane Windsor
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thanks for sharing Barbie. We wish you many happy years in your new Kitchen. Regards, Freedom Kitchens

The reviewer stated that an incentive was offered for this review

karenlee

karenleeGreater Melbourne (Outer), VIC

  • 2 reviews

Very Very disappointing. Two months later and kitchen not finished

published

It’s now 8 weeks since the kitchen was installed. I ring once a week to see when will the kitchen be finished. With the damaged kitchen draws that were installed because they had to -I have had one replacement delivered to a neighbours house. Where are the other 2 panels and where is the cupboard door? Let’s hope the kitchen will be finished before Xmas!!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Good morning karenlee. We are sorry to hear that the final items for your kitchen were delayed. We have sent you a Private message to confirm his has been actioned now. Regards, Freedom Kitchens

Love our new kitchen!!!!

published

We are so happy with our kitchen!
From start to finish everything ran smoothly and efficiently.
From our designer Tim, he listened to exactly what we wanted and designed our kitchen perfectly, to our cabinet guy Marc who did an amazing job at putting everything together and great work from all tradies in between.
Would highly recommend these guys to everyone!!!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you Veronica. We would like to share this with Tim,. Marc and all those involved in your renovation and have sent you a private message to grab more details. Regards, Freedom Kitchens

The reviewer stated that an incentive was offered for this review

Est

EstGreater Melbourne (Outer), VIC

  • 2 reviews

Not Happy

published

I was told I'd receive my final plans to approve within 3 days. 3 weeks later I am still waiting. This hold up has cost me and extra $2500 an an airbnb while I wait for the kitchen to get installed (as there is currently no kitchen in my house). I'm also very disappointed that they don't offer finger pull handles - a design feature that is pretty standard these days. I'm now having to look at getting another kitchen company to re-do the cabinet doors so I can get what I want, thus costing even more money.

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Est. We are sorry to hear your experience with us so far and have sent you a private message to address your concerns. Regards, Freedom Kitchens.

Aileen

AileenSouth East Queensland, QLD

Great after care service

published

We had our beautiful kitchen installed by Freedom back in 2018. This past month one of our drawer mechanisms wasn't working as well as it should. Contacted Freedom through the customer service portal and they arranged to have ALL of my drawer closer mechanisms replaced under their warranty.
Very impressed with the ongoing after care.
Thanks Freedom kitchens!

Customer Service
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you for your feedback Aileen and we are happy to have helped. We will be sure to share this feedback with our team. Regards, Freedom Kitchens

I am a mug

I am a mugSydney, NSW

  • 2 reviews

Wish I had read the reviews...

published

I installed a Freedom kitchen 4 years ago and it's been bugging me ever since. The so called designer was a salesman (formerly "on the tools") rather than a designer. I was never completely happy with the design and it looks cheap. I am now looking at spending more money to bring it up to scratch. Wish I'd read the reviews before I signed on the dotted line.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMoore Park?
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

We are sorry to hear that you are unhappy with your kitchen. We have sent you a private message to discuss this with you. Regards, Freedom Kitchens

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Hopper

HopperPennant Hills

  • 3 reviews

Great experience

published

Fantastic experience and wrapped with the end result. We saved a fortune on buying our appliances in combination with the kitchen and we couldn't be happier with the Teka products.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFreedom Frankston
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you for your feedback Hopper. We wish you many happy years in your new kitchen. Regards, Freedom Kitchens

The reviewer stated that an incentive was offered for this review

Jimmy Christakopoulos

Jimmy ChristakopoulosGreater Melbourne (Inner), VIC

  • 2 reviews

Perfect Sevice & Knowledge.

published

Katherine from Freedom Wardrobes consulted me on-site regarding wardrobe recommendations and installation. Katherine was extremely professional, punctual and knowledgeable regarding her products. She has a good eye for design and knew exactly what my four bedroom house in Malvern was looking for. Thank you for your patience and time. I highly recommend Freedom Wardrobes and their customer service!

1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you Jimmy. We will pass your feedback on to Katherine. Regards, Freedom Kitchens

Page

PageSouth East Queensland, QLD

Very disappointed

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens
Aaron S

Aaron S

  • 2 reviews

Avoid at all costs!

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFreedom Artarmon
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens
Nicole

NicoleGreater Melbourne (Metropolitan), VIC

Love our new Kitchen

published

We couldn’t be happier with our new Freedom Kitchen the process went very smoothly, our designer Matt was wonderful and our cabinet maker Marco ensured it all went in perfectly.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Nicole. We are happy to hear this and would like to share your feedback with your designer and installer if you would like to send us your job number. Regards, Freedom kitchens

The reviewer stated that an incentive was offered for this review

Great kitchen, highly recommend

published

These guys where very easy to deal with from start to finish.
I’m very happy with everything on the kitchen great quality and great service through the whole process, would highly recommend to anyone

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you Daniel. If you would like to send through your job number, we would love to pass this on to our team. Regards, Freedom Kitchens

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Not Happy

Not HappyGreater Melbourne (Metropolitan), VIC

Never use Freedom Kitchens again!

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationFreedom Richmond
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Good morning. We apologise that this has been your experience with us and would like to help make things right. We have sent you a private message to gather some details so we can have someone reach out to you. Regards, Freedom Kitchens

Kitchen cabinets work a treat

published

Very happy with quality of products. Value for money. And the implementation team ie trades people were outstanding. Very pleased with the service received. Thank you very much. I would recommend.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationFrankston bc
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you Dolimite. If you would like to share your job number, we can pass this feedback on to our team. Regards, Freedom Kitchens

The reviewer stated that an incentive was offered for this review

Trubal

TrubalGreater Melbourne (Inner), VIC

  • 2 reviews

Do yourself a favour and get someone else!

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
See all answers
1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Good afternoon Trubal. We are truly sorry that this has been your experience. We would like to discuss this directly so we can help address any concerns and outstanding issues you have. We have sent you a private message. Regards, Freedom Kitchens

Seth B.

Seth B.Greater Melbourne (Metropolitan), VIC

Very ordinary

published
Customer Service
Rates and Fees
Timeliness
Product Quality
Return Claim MadeNo
Store LocationFreedom Moorabbin
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Hi Seth B. We are sorry to hear that you feel this way, and would like to reach out to discuss any issues you have outstanding. We have sent you a private message so we discuss this with you. Regards, Freedom Kitchens

Andrea

AndreaSouth East Queensland, QLD

Love it

published

The whole process from the initial design meeting to the install was great. Freedom were really responsive when we had some concerns with the install and rectified immediately. Would recommend.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationCapalaba
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1 comment
Freedom Kitchens
Freedom Kitchens C.Freedom Kitchens

Thank you Andrea. We have sent you a private message so we can grab more info and share this with those involved in your job. Regards, Freedom Kitchens

The reviewer stated that an incentive was offered for this review

Page 1 of 54

Questions & Answers

Maria O.

Maria O.asked

Do you do doors only?

1 answer
Jackie
Jackie

I was a customer of Freedom I don't work for them

Zed D.

Zed D.asked

We are looking to install a kitchen seeing that we’re building a brand new home and in a toss up with Ikea, freedom and kitchen design company!
Reading the mixed bag of reviews I feel at a loss! Can someone please tell if there’s been any improvements in the service in the last five months? Spending thousands of dollars on what is the heart and joy of the home will be so upsetting if I have to experience any of the dilemmas discussed here

3 answers
Yvonne P.
Yvonne P.

Hi Zed D. I can only tell you about my experience with Freedom Kitchens. The designer came out & redesigned my old kitchen into a super modern kitchen with butlers pantry & plenty of drawers & a study nook. The quality of fittings is excellent & was fitted with precision & not one hic up. The office staf are wonderful & kept me up to date at all stages. I would not hesitate to recommend Freedom Kitchens , they are a totally organised professional company. My Kitchen was Designed & fitted in Brisbane. Love it. Good luck with yours. Y P

Peter
Peter

Hi Zed
In regards to our kitchen, we love the design, the bench tops and the quality of the cabinets, the installation was very good and as Yvonne said quality of fittings is excellent & was fitted with precision. Our main problem was with the INALTO accessories freedom installed as part of their package, the DWI62CS-Inalto dishwasher is not very easily loaded has flimsy runners and not very practical for tall gasses and pot and pans, the INALTO cook top only lasted 2 months and the AIH90W integrated ranch hood is nosy (it does do the job just nosy), we are happy with the sink (SREG2015LBW-S Regal One & One Half Bowl)
In short we are happy with the kitchen and like it very much, it just if we were to do it again we would install our own accessories
I hope this helps
Regards
Peter C

Ktdp
Ktdp

We finished our kitchen mostly end of September in Melbourne. Still waiting on the kickboard to be installed in front of the stove and still needing dispute resolution on electrician invoicing 60% higher than quoted by freedom installer. I would not recommend. Pay the extra few thousand and go with a kitchen company that does it all themselves.

J Gibson

J Gibsonasked

Anyone used freedom aspley in Brisbane at all and if so which installers do you recommend or avoid?

1 answer
VMcTaggart
VMcTaggart

J Gibson
Did you go with Freedom Aspley? After reading the reviews I am bit concerned.

Get an answer from our members and Freedom Kitchens representatives

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