Fresh Flowers and Gifts

I was so disappointed in the “bouquet” delivered, if you can call it that!!! It looked as though someone had just put some orchids in a vase without any arranging at all. I found the whole experience embarrassing as I was wanting to spoil my friend, who was in hospital, but was completely shocked to see what she had received. The whole… Read more

experience was extremely disappointing, especially when the company contacted me and offered a refund or discount. I wouldn’t trust them to do anything else.

Didn’t turn up – Ordered flowers for Valentine’s Day no call or email just didn’t deliver rang them and was told oh sorry we had trouble with delivery An email even on the day would have been ok just so I could order from someone else Show details

Birthday Flowers and Chocolates – I arranged for flowers and chocolates to be delivered to my mum on her birthday. I ordered over the phone the day before, and everything went off without a hitch. Most impressed by the service, and would definitely use it again. Show details

Easter basket surprise – Flowers and nibblies as an Easter surprise for my self-isolating parents - first year in memory we haven’t seen each other for Easter celebrations and it really did brighten their weekend. Thankyou!

Chocolate box for Easter – Fantastic service and delivery on day requested. Family were very pleased. Would use this service again. Could not visit my son wife and grandchildren so wonderful to be able to arrange delivery Show details

Monumental Fail – I ordered the fruit and chocolate basket $153 for Fathers Day as my 90yo parents are in lock down and we haven't seen them for 2 months. It has not arrived to their aged care facility. I ordered it on 25 August with a delivery date Friday 3 September so they would enjoy it over the weekend. No joy now. You can't leave a phone message or contact… Read more

the company by phone on a Saturday afternoon so very poor as nobody can now help me till Monday. So are my parents going to get 4 day old fruit????

Nothing at all as advertised and poor customer service – Purchased the Sauvignon Blanc gift box and it was nothing as advertised. Instead of the bottle advertised it included the cheapest you can buy for $4. The chocolates were also not as advertised. No Lindt box and just a few thrown in the box. Felt very cheap and I was ashamed to be sending such a gift. On complaining, received a very arrogant and disappointing reply with no apology. Won’t be buying again ever and don’t recommend to anyone.  Show details

Not recommended – I chose this company as they advertised Sunday delivery for Mother’s Day on their website. I ordered flowers & chocolates on Friday at 12pm WA time for delivery to NSW. I then followed up & received a reply regarding an error in the message on the gift card where no mention of supply issues was made. I was sent an email at 2.19pm on Saturday… Read more

afternoon which I didn’t read until after close of business in NSW stating that all of their florists had sold out & they could either deliver on Tuesday or issue a refund. You would think on one of the busiest days of the year they would only take orders that they could fulfill. Their late response also meant it was impossible to organise delivery with any other florists. Very poorly run business which I would not recommend

Highly Recommend – I have been using Fresh Flowers and Gifts for over 2 years now to send flowers to my Elderly Mother inlaw who lives in NSW. The flowers are always so beautiful and of high quality. The website is very easy to navigate and all of her other elderly neighbours are always in awe of the most beautiful bouquets. Definitely AAA+ in service and quality and I'll always continue to use Fresh Flowers and Gifts forever! Show details

Sorry.!!.the day before Christmas – Placed an order, payed for order day before delivery(xmas eve) Received confirmation phone call and clarification on my mums phone number for delivery. The morning of delivery i receive an email stating 'cancelled order we are sold out and at christmas capacity'. Result is the same as other reviews left here...it is too late now to find a… Read more

solution and my elderly parents go without my christmas gift...well done.!! I Will tell many how professional and caring you are..merry xmas..

No delivery despite calling to confirm!!! – So disappointed. I rang the Darwin office to confirm you could deliver to tumbling waters NT. I even asked should I order and pay direct with her to avoid any issue. ‘No love, no problem, just order online. Yes we deliver there” - paid. It was for a friends 40th who is on holiday alone because a family trip for her birthday couldn’t go ahead as we… Read more

couldn’t fly in due to covid. So we wanted to group together to do something special. On day of delivery you emailed to say you wouldn’t deliver. So no option left. Suprise ruined for her and all group who put money in. Unacceptable! Why did you confirm delivery to the area then wait until I pay and then tell me the afternoon of delivery. We waited on zoom call for her to go to reception to pick it up late arvo - it obviously wasn’t there! Refund means nothing cause it’s ruined!

NO DELIVERY ON MOTHER'S DAY – ordered Wed for delivery of flowers on Saturday prior to Mother's Day- advised after I followed up that the florist had perhaps run out of flowers however no-one advised ..very disappointing. Show details

Would not Recommend – I ordered flowers for Mothers Day Thursday 7th May for next day delivery as advertised and they did not even arrive by Mothers Day. I followed up by email on the Monday, they responded they would investigate and Tuesday 12th they refunded my money, no communication from them whatsoever, I had to email again to check if the refund was from them and… Read more

if my order was still standing. Apparently not they cancelled it due to availability of flowers. I will ensure I order locally in future. On the plus side they responded to my emails quickly however they had my mobile number but did not attempt to contact me directly. Side note my Mother is recently widowed and alone as we all live interstate so she did not receive a gift on Mothers Day this year.

good service – Flowers are very important and enjoyed by many. I was happy in the end with the service and after care. The only negative is no contact via phone so not so personal. Show details

This florist ran out of flowers !!!no delivery paid $155.00 – Nil customer service via phone , after repeatedly asking for them to contact me via email as to an answer why no delivery, then to be told“ There out of flowers for any service today “ .... very disappointing for my mums special day !! Never recommend !!! $155.00 paid last Friday. Show details

Go Local – I payed the fee and completed everything a week before Valentines Day for delivery on the day. Never got a confirmation call, email or message! I tried calling, emailing on the day but never got through to anyone and the phone kept going voicemail. I had to send a nasty email just to get some service. Do not use this service

Terrible service! – I had arranged for some flowers to be delivered to my mum in the morning for her birthday and it is now 5pm and she has not received it - Terrible service and the lady I spoke to on the phone just laughed! Do not buy flowers from this florist company - the worst! I will never order flowers from you again! Show details

DO NOT USE – I had ordered some flowers to be delivered the day before Mother's Day (I figured there would be a mad rush on the Sunday) At 6pm Saturday night I got an email saying that my order had been cancelled. No explanation as to why. Pitiful service.

Will be trying someone else next time – Firstly they sent the flowers a week early. Which I had to call to get rearranged to be sent on the right date (girlfriend's birthday). Secondly my ONLY request was that they included sunflowers which they did not manage to fulfil on the replacement order. Will be using a local florist next time.

Unbelievable! – I ordered some flowers to be delivered to my Mum for her birthday. On the day of her birthday I received a voice mail from a private number telling me the flowers were unable to be delivered. No apology and no offer of a refund. They then told me they would email me details and did not leave a phone number. I did not get an email and they made… Read more

no further attempt to contact me. By the time I got the voice message it was too late to make other arrangements.

I then emailed them and only then did I get an apology and refund offer. I asked if I arranged delivery myself would they cover the cost and they said no.

I see that their website still accepts payments for deliveries to this location which, seeing as they are unable to fulfil the contract, is certainly illegal. Please don't give these people your money.

Flowers dead, things not received, do not use them! – Long story short. I never received various thing on the wedding day that I had paid for. The flowers we did receive were wilting and dying, my husbands as well as the groomsman's corsage, bouquets and table flowers were going brown and dying. The arbour over the bridal table had a few vines that cost a small fortune on it that were practically… Read more

dead. This florist is at present threatening me with debt collectors for services that were below par. The flowers received were not at all what I asked for, I have photographic evidence of what I asked for with the final result completely different. I tried to post negative reviews elsewhere although this vendor blocks and deletes it all. Do not use this vendor!!

Not helpful – I'm not sure what this company does. They were of no assistance with my request. Sent me lots of emails but did nothing. Will not be using them again.

Amazing service by Tony – I've recently purchased for mother's day and I am absolutely satisfied! The customer service is unprecedented. I had difficulty coming up with a card message, but the service rep Tony was absolutely sweet and spent half an hour with me writing the perfect message for my mother and she loved it! I can't imagine any other place to order flowers and will be ordering her again soon! Thank you fresh flowers!Thank you again Tony !!!

Flowers didn't arrive; no phone call – I ordered flowers to be delivered the Friday/Saturday before Mother's Day (which made me nervous as I know the Mother's Day weekend is when floral delivery is at its least reliable). I found the person I was dealing with to be helpful and efficient. I called to place my order, rather than ordering online, as the delivery location was quite… Read more

rural and even though their website says they deliver there, I wanted to check with an actual human. He took my order and said they would call me if they were unable to deliver to that location.

I tried following up on the Saturday but couldn't get through. Same on Sunday.

As it turns out, the flowers were never delivered. I rang to follow up and was told the money had been refunded because they couldn't find anyone to deliver to the area. When I said I had been expecting a phone call if they coulnd't deliver, I was told that it had been 'a madhouse' and very busy. They did send an email notification, as it turned out, but it had gone to my junk mail so I never saw it come in.

Fair enough that it was 'a madhouse'; I know the Mother's Day weekend is the busiest of the year. - but I was told I'd get a call if they couldn't deliver, and I never got that call. I didn't find out until two days later that the flowers never made it.

In the email, the reason they gave for not delivering was that they couldn't find a delivery service to deliver to that area. This seems to be a common thing among online florists - they list every suburb and town under the sun on their websites as their delivery areas, and then just hope they can find a courier when someone places an order.

While Fresh Flowers and Gifts were very efficient with refunding the money, their service didn't meet the expectations that they had set up. Won't be using them again.

Cheap terrible looking flowers, not what was paid for – A beautiful mothers day plant was ordered, with very specific instructions with regard to deliver. My mother has had a stroke therefore the plant needed to be delivered, not left beside a door. The plant was left beside a door, not found till the day after mothers day and it was not the plant that was ordered, instead some cheap nasty plant. The cheap and nasty was confirmed by the $15 price tag that was still on the plant.

Review seem to be misleading – silke, friendly and helpful staff and excellent Service - very satisfied . will use them again and again. a company that has been around for a long time.

Better than the reviews – After ordering a bunch of flowers for my anniversary I read the reviews and thought "oh no this doesn't look good" With 2 hours left before the delivery time ended, I started stressing and rang up mentioning the reviews. I was assured they would be delivered on time and that the reviews were from the Valentine's Day period with new couriers not… Read more

completing orders on time.

Anyway my order arrived on time and was exactly what I expected.

I thought I'd write to counter some of the bad reviews.

Would I use Fresh Flowers again? Maybe but would prefer a smaller local company that can make contact with their drivers to give more information.

Perfect response to late delivery - well done Freshflowers team! – My original order of flowers for my wife to her workplace but unfortunately arrived too late on a Friday and I ended up picking it up on Sat. I emailed the Freshflowers customer service team to let them know that was the case. Upon checking their records, they acknowledged it was delivered after 5pm (their service promise), and duly offered to… Read more

send another bouquet free of charge to compensate, to which I agreed. My wife was pleasantly surprised to receive another bouquet today, furthermore it was a better bouquet than the original. Thank you Claudia and Jarrod - well done on keeping a customer happy when things don't go quite to plan!

Should have read the reviews – 1st order placed wasn't delivered, I had to contact them to get a replacement. Gave them another try later and they didn't even ring the doorbell to deliver the flowers, just left at the front of the house. Only lucky that a nurse on call was leaving and saw it. Not good enough.

Terrible service Completely unreliable – 3 days after the supposedly delivery day, my partner still did not receive her flowers. They dont reapond to emails. They are rude on the phone. They have no tracker on their deliveries and extremely unwilling to even bother to try to check ETA. They want you to be available from 7am-7pm to receive the flowers. 12 hours! I will never ever… Read more

recommend this company to anyone! Dealing with this company is like an experience walking in the middle east desert midday in summer- barefoot! Painful. Tiring. Totally not worth it!