I would not recommend anyone uses Freshflowers.com.au
I ordered a bunch of flowers for an engagement gift when they arrived the stated size was to be around 60cm high for the bunch costing roughly $100, the ones received were just on 30cm with no tissue paper decoration and looked nothing like the picture as advertised
Terrible service. I do NOT recommend
Ordered at 9-10 am in the morning. Same day delivery. At 1730 called to see why they were not delivered. “Oh driver was running behind, nothing I can do”
No refund offered And they act like they are doing me a favour by sending them out the next day by twelve.
So I waited and still no delivery by twelve on the next day, called again and got the answer “they are onboard with the driver but I can’t promise they will get delivered”
Still no offer of any fix or refund.
I will be not recommend this business to anyone and I’ll be going out of my way to assist others to avoid it aswell.
I ordered the special 20 bouquets of roses to be sent to a friend who just had a surgery. Same day delivery at 6:00 pm was assured per email. This was supposed to be a surprise but I was forced to tell the recipient as it was already 10:00 pm and she has received the flowers. The flowers were supposed to help the recipient feel a bit better after a surgery but instead caused so much stress and anger because not only they failed to deliver the same day, they also failed to deliver the promised much better arrangement the next day. If I didn't...call them, nothing was going to happen again. Worst, told me they will refund my money, which only turned out no flowers or delivery was made or arranged whatsoever. The refund will not bring back the momentum of recipient getting the flowers at the time it was purposely ordered and paid for. The incompetence is very unacceptable and definitely I do not recommend that you order from them
Flowers you think your ordering are not what you receive
I've used this company a couple times to order arrangements and both times I've been disappointed.
First time i ordered lilies pictured below. They were nothing like the presentation in the picture. My 5 year old niece could have done a better job. I complained and received credit for the cost of the arrangement. For Mothers Day, i decided to use the credit i had to purchase an arrangement for mum. Again, the flowers she received were nothing like what i had ordered. Presentation was extremely poor, flowers substituted weren't of the same val...
- Verified customer
Horrible Presentation And Flowers
Ordered 20 roses and decided to add on a candle a balloon and a box of chocolates for mother's day. Shocking to see that the roses looked nothing like what was pictured and the extra gifts I purchased were wrapped around the flowers with sticky tape with the balloon on a piece of ribbon no more then 30cm in length. I've had multiple issues with this company and believe many of the positive feedback on here is either paid for or fake. Tracking is also a fail as it stopped notifying me of the delivery after it was with the courier. When notify...ing sales I was told that my feedback would be passed on and that all gifts are sent out with tape. In addition to the quality of the roses...I have seen far better quality in terms of size and presentation at my local grocery store. There was also no hessian or bow attached as advertised. The wrapping paper looked like a garbage bag and wasn't the usual black matt wrapping used. Would never purchase from this company again and thought id warm others so they don't make the same mistake as me by placing their trust in a company that can't get a flower arrangement correct. I have also added a photo of what I ordered my mother last year and what she received. Website photos are clearly not what customers are actually receiving.
Chose my flowers - excitedly tracked - remained at “ delivered to courier “- it’s been 2 days - I now don’t even know if my flowers were delivered - I dint want to ask the recipient because IT’S MEANT TO BE A SURPRISE ! - should have stuck with Edible Blooms - on time every time
Simple and reliable
The site is easy to use, reliable and cost effective. I have used Fresh Flowers on multiple occasions now without any issue, thoroughly recommend them to anyone. If you are looking to send a special someone a lovely gesture, then Fresh Flowers can help.
- Verified customer
Read great reviews, had flowers die almost immediately. I understand that can just be an unlucky result with flowers but the follow up is where they let themselves down. I was contacted saying they would love to resolve the issue. No contact since.
- Verified customer
Great selection of flowers at reasonable prices. Communication is second to none and the quality of the flowers is exceptional. Very quick turn around - flowers ordered at 9 am and delivered at 10.30 am on the Sunshine Coast
What a joke!
Ordered a cup cake roses for my daughter’s bday today,thought it’s something different but they sent out a chrysanthemum instead. It’s heartbreaking when you are not there for your love ones and trusted this vendor who deceives their customers. Please justify if I order a 1doz roses and received the chrysanthemums wouldn’t that be a joke?
Product, presentation and delivery - great service all round!
Flowers were fresh, well presented, and delivered on time. Have used Fresh Flowers 3 times now, and each time I have been very happy with the service provided. From ordering to delivery to the longevity of the flowers, all the boxes are ticked!
- Verified customer
Great product and service
The product that I ordered and the product that was delivered were the same. The flowers were beautiful and fresh. I paid for same day delivery (before 5pm) and they were delivered on the same day at approx. 3.30pm. Very happy with the products and service that I received. I would definitely recommend this company.
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