Freshly Services
VerifiedABN: 376882797363 reviews
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I was cheated by their contractor and the company has stonewalled me on the issue. Their man came to trap a possum. The possum had been trapped (by building repairs) in the roof cavity for some time before they got there. I contracted and paid for additional services including removal of faeces, urine neutralising spray, the replacing (patting down) of all insulation that had been dug up by the possum, photographs of any damage for future repairs and a possum-repellant spray. Freshly's contractor trapped the possum and retrieved his trap but did none of the other work that Freshly had been paid for. He just lied and claimed he had done it all, the day BEFORE the possum was actually trapped. Then he just drove away. I was present the whole time. I observed what he was doing. He did none of the additional work. The company contacts refuse to do anything, won't escalate it to a complaints area or more senior management, never respond to correspondence. In response to another review that I posted, they supplied an email address for "feedback". The email address doesn't exist. Scammers! Don't trust them!
Carpet looks good . Services was excellent and the guy was so friendly and polite. Must recommend to everyone.
- +3
Extremely disappointing experience – still waiting for my $410 refund I paid Freshley Services $410 to have my five-seater lounge professionally cleaned. In my experience, the job was not done. The lounge did not look or smell clean, and I had serious concerns that any proper cleaning had taken place. After numerous attempts to resolve the issue and obtain a refund, Freshley Services arranged for someone to return and rectify the problem. I was specifically instructed to be home between 2 pm and 5 pm on the agreed day. I rearranged my day and stayed home, but nobody turned up.
To make matters worse, when I contacted the original contractor, he told me he knew nothing about the return appointment. I was then contacted by the company about arranging a time, despite already having received written confirmation of the 2–5 pm appointment.
I have spent far too much time chasing a resolution for a service I paid for but do not believe I received. The lack of communication, failure to attend the agreed appointment and ongoing failure to resolve my refund request have been extremely frustrating.
I have lodged a complaint with NSW Fair Trading and raised the matter with my bank.
I would not recommend Freshley Services based on my experience. Customers deserve to receive the service they pay for, and when something goes wrong, they deserve honest communication and a prompt resolution. My experience has unfortunately been the opposite.
