Frontline Hobbies Physical store

The Team are real Experts in their field – I needed an N scale bridge of a particular length. Spent time with me to show me the options. My choice needed to be ordered in, everything was easy and they posted it out to me when it arrived. Overall a great experience with people that know the products they sell.

Service really SUCKED – Bought items over phone & told delivery would be Thu/Fri. O.K. Delivery did not arrive so called next week called them & told in Traralgon (gippsland vic) 75 k.m. away & I could pick up up if required. What did I just pay nearly $20 courier for if I have to pick it up myself? Told courier only delivers Thu to my area, did not arrive Thu so called again, they contacted courier who fobbed it of to another courier who promised to deliver 1st thing Fri morn. Guess what did not show up. So called for refund & now the crap starts. They have to arrange for return before issuing refund. (they need to make sure their butts are covered before the paying customet who is the one out of pocket) Bett my lefty they will not refund postage & also try to charge me return postage for it as well.

Amazing communication skills – Have not been able to start my sons nitro rc car since Christmas. Took it in today and the 2 guys that were on today were so good toward my son showing him how to get it going and how to look after it. Thankyou so much he nearly cried when he finally got to use it

Fantastic service – I highly recommend frontline they have been excellent getting my lil fellas rc car parts in for me and kept in contact with me the whole time well done guys