Excellent customer service
Thank you Frontline Hobbies for the rtf model plane purchased online Saturday arvo, and expedited interstate to my address on the following Wednesday. This is a precious Christmas pressie for an eager youngster who will be excited to receive this beauty.
Highly recommended online store. Wishing you all a happy Christmas!
- Online store
- Verified customer
Carrera Go Slot Car Order
Great price and very prompt delivery for a slot car set and extra tracks for my grandson for Chrissy, thank you :) Items where very well packaged and arrived safely, can't wait to see his face on Christmas day, thanks
Quirky and unusual games Great service
I rececently bought a dal Rossi chess set and when it was delivered and I unpacked it the base of the game was broken in transit. I had paid insurance as suggested and was glad I did. This was a problem that was not possible for the business to know in advance but thanks to Samuel and Josh at Frontline they resolved the issue by sending a new base. Happy with end result . I like the product and recieved good help.
- Online store
- Verified customer
Believe all the bad reviews. They're all true.
Ordered multiple items from these people. Some of which were in stock, some were on backorder, but one item worth $125 had to be sent from another, unaffiliated shop in South Australia. Some of the items were sent to the Shipping Address (my work) which arrived just fine. But, despite my sending them an email to confirm that nothing is to be sent to the Billing Address (home) the item coming from South Australia was sent to the Billing Address instead and left at the front door. I'm sure it was, but it wasn't there when I got home. If these people want to run an online business, then surely simple things like sending goods to the correct address is priority number one. Currently dealing with PayPal to get my money back.
Maverick RC truck
After seeing the maverick blackout online I drove to the store to check it out. I found the product on special which the staff were to eager to pass on to me. All the staff were friendly and always checking to make sure you are being looked after. I will be definitely be shopping there again
Recently I ordered a designer set for our local rocket club, when ordering this it was displayed as in stock and would be delivered within a week. As time went on we noticed that the item had not been sent and we enquired on line if this was the case or had they just forgotten to update the order details. To this we received no answer so we rang the shop and after receiving the run around we were told they would email us back, surprise no e-mail was received.
We went back to their site and noticed the item was now marked as on back order, so i...
Excellent range, Great kit, interstate packaging and service. Thanks..
Read about the trouble with frameworks for the store and decided to buy a kit from them having enjoyed going there in the past on visits to Newcastle. With a diminishing rage of good hobby stores I like to support them when I can. Found a great range, good pieces and excellent service. Will be back certainly and recommend to others
- Verified customer
Customer service - left wanting...
I get better customer service at a 7 Eleven petrol station!
Had parts on order for 4 months, not one call or email from Frontline to advise. Don't order online, they take your cash and run to the hills, hiding behind there computer screen. After speaking with the directing manager, I was under the impression I would be at ease once I received confirmation of back ordered items. 3 weeks later, and still no email, phone call, text message.
Largest hobby store - maybe, more like largest egos.
I ordered adhesives, polystyrene cement, superglue and zip kicker a month ago. Payment cleared, stock allocated, but haven't seen item ONE since. Sent email which was ignored, rang from interstate and spoke to a staff member who was very polite and apologetic, and put it down to one or two items being unavailable, probably due to the relocation of their business premises and I'd probably have to wait another week? Well, another week and NOTHING! What sort of Hobby Shop can't supply glue??? I've been dealing with Frontline Hobbies for years and have come to expect a lot better service and performance....I will be taking my business elsewhere in future and suggest others do likewise!!
Ordered and paid for a part. They couldnt supply it or A REFUND OF MY MONEY EITHER
I ordered a part. 1 week later they said they couldnt supply it. I asked when they were going to refund me through paypal they didnt respond. I opened a paypal claim they didnt respond. I had to esculate it to a paypal case
Dont give this company your money
They don't want to honor warranties
This company is a pack of liars. They are rude and offensive and they will do everything to try and always blame the customer when you try and make a warranty claim on their pathetic 3 month warranty for remote control cars (which I am sure is illegal under consumer affairs & trade minimum warranty period regulations). If you have warranty issues with this company I suggest don't accept their automatic blame the customer first policy, never give in to their lies and threaten them with legal action through consumer affairs if need be. Also if you are just looking for a car for a child consider Kmart or Big W as they have a hassle free 12 month replacement warranty on much cheaper remote cars.
Wrong parts again
After repeated wrong parts I stipulated the correct model again. They had to order parts and I was not notified of there arrival I had to chase it up. After driving a 100 t klm to where my baja is stored at a friends I pulled the car to pieces to fit new parts before a race meeting to find that once again I still was given wrong parts. Terrible service and pricing I will advise all my hobbies friends not to go there.
Always given us great service
Admittedly, my kids are only beginners in the hobby world, but we've had nothing but good experiences with Frontline hobbies. When the kids were younger we'd order puzzles, lego sets and craft kits. Now we've graduated to plastic model kits. As we live in Sydney, we always shop around, but we've always found Frontline hobbies to be competitive.
We've also had nothing but good experience with their customer service. When ordering online, delivery is prompt (unlike a major Sydney chain of hobby stores). I've frequently rung them in ...a last minute situation and asked to purchase something over the phone so that my mother could pick it up on her way to Sydney. The staff have always been pleasant and helpful and have always gotten it right. I'm sorry that others have had bad experiences, but this is certainly one of my two favourite hobby stores.
Over rated (By themselves) Over priced
Staff have no idea what customer service is, but I think they must work under fear by the owner/manager, I was talking to a staff member when the guy comes up and said 'wrap it up if your buying if not basically see you later!!' well I was out of there. Prices are over the top, and you may think they have lots of different items , but a closer look show 10 of he same product. No I won't go back, there are a few other shops in Newcastle, Central Coast or Hornsby, where they know customer service
This place should always be a LAST resort. Nitro fuel is cheaper online delivered, RC parts are cheaper online. Just google "hobby store" and only pages from australia and there's plenty of online stores that are better than this place.
If you want to go one step further check out some of the USA hobby sites, much cheaper if you order a few things at once.
expensive, poor customer relations
Looks are not everything
When i first started going to the place it was a kid in a candy store type of trance, hours of wandering and gazing, but as my hobbies gained in experience and started to gather vastly more expensive i began to realise.....
1) the product range is very vast but stocking is always a 2 week delayso they said!, as i ordered in product once before it took them 3 months and they did not notify me in anyway.
2) the prices are way over marked considering the amount of range they do have. it's always 50% cheaper to buy from the internet on average....
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Questions & Answers
Put my RC truck in for repair and was told it would take 2 weeks by Lachlan , after the 2 week period I emailed Frontline to ask when the truck would be ready only to be told by Mark that they needed another part which was on order. Phoned again after another 2 weeks but no-one answered then I emailed and got a reply from Narelle saying that the part would not be arriving until the next Monday and the car would be ready later that week. I left it until the Thursday of that week to again phone up and ask when the car would be ready only to be told again that the part would not be arriving until the next Monday which takes us into 6 weeks that Frontline have had my car for with no guarantee that the part would arrive even tho they are supposed to have a tracking system on parts ordered.
Going in today to pick up my car in the same condition I put it in with as I have had enough of Frontline fobbing me off with lies
A complete joke of a company and a bigger joke of a customer service dept and as per reviews above they are not getting any better and don`t even care about the customer
Would never use them again and will be taking this issue further
narelle s.Frontline Hobbies
A tad unfair. Spare parts for certain RC cars have to be ordered in from the Australian agent in South Australia. Retailers are reliant on good service along the supply chain. The spare part took two weeks to arrive. When fitted it was found the car required an additional part due to a gear strip determined when the car was tested. The new part was ordered and it took another two weeks to arrive. The supplier sent the wrong part! The importer in SA was contacted again for the correct part which brings us to the six weeks in question. Frontline is not to blame for the importer's slow service. From conversations with the importer, the part should be to hand this week.
We have done everything possible to fix the car but rely on third parties to expedite supply and provide the correct parts. It is counter productive to "fob off" customers and we would never do this after 40 years in trading. Colin Scott, owner.
I have a few points I would like to address regarding the situation. Firstly the lack of communication is appalling as we were never informed a second part was ever required.
Secondly was the correct part ordered in the first place?
Thirdly I was informed via email from Narelle the part was arriving Monday 13th, car would be ready later in week, yet again no communication to inform us it had not arrived. I attended the Broadmeadow shop yesterday to then again be told by Lachlan it may arrive Monday/Tuesday 20/21st. I then asked for the car back & was given it in bits and was asked to pay. Had there been effective communication we could have had the option to take elsewhere but were never given that option. I’ll tell you what is a “tad unfair” we have a daughter who looks forward to the Monster Truck on weekends. So we have had to “fob” her off for the last 6 weeks. We can’t see the supplier is fully to blame. After this experience we will never use Frontline Hobbies again.
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