General Airstage Lifestyle ASTG24CMCA (7.1kW) (Fujitsu)

Terrible product. Unfit for purpose. Crooked warranty practices – When it works, this product did not function to cool a house in the hot humid conditions, at the specified cooling rating. Get something else. Do your research. This thing fails and is seriously underpowered on it’s best day. Not fit for purpose. An older (5years) , smaller split system Fujitsu had worked. Not sure if it is just lifestyle series or build quality went down. Warranty practices way out of line. Our family Will never go there again.

Our family went through most a year of no working air & wrangling to receive a replacement unit only through support of the retailer HN and a draft two page letter to consumer affairs. The retailer helped. Fujitsu only complied when forced to. Exhausting to deal with! I am not a lawyer.

This was a mistake not to bring the unit back to the retailer and cut losses at this point. The replacement unit functioned, for under 18 months. It cooled somewhat but would show ‘20’ and visitors would comment they were sweating. Cooling was nowhere near the prior unit- an ancient Panasonic also ‘24’, or much cheaper the Mits Heavy industries same power rating ‘24’ we eventually gave up and replaced after facing another break down call out and potentially being served with a labour bill for a faulty unit. After being failed by Fujitsu & ongoing pathetic customer service, it was a cost but it has been wonderful to have a functioning cool lounge. After years of heartache, call outs we gave in and will never go near a fujitsu.

Fujitsu is truly Australia’s worst air. Shame on Fujitsu for ripping off Australian consumers. Shame on you for your dodgy warranty practices with service agents.

I hope this review helps save someone the troubles, money and time this company has cost us. Crooked warranty practices on brand new products are not ever ok. Trying to shift blame onto consumer is never ok. Given this was a replacement product with identical failing it is really clear now how cheeky this lot are once they have your money. The best day was when we had the unit removed. We got a cheapy avanti Mits Heavy industries. Our friends builders have recommended this & Daikin. Even the old panasonic that the fujitsu replaced, it used to chew power but it functioned as described. This company needs to up the game and stop ripping people off. Not happy Fujitsu.

Perfect, don't know how I lived without it – The Fujitsu aircon we bought is a great unit, I'm not sure how I got on without it. Cool's the house down very quick, silent unit and very easy to operate. I am 100% happy with this product and would highly recommend Fujitsu. Fujitsu also gave us $150 rebate at the time.

Cool for summer – I'm 100% happy with this product - well I have only just bought the product 3 weeks ago. It has cooled my living/kitchen open area pretty quickly and it does not make too loud of a noise. I had arranged for Harvey Norman to send out one of their experienced installers to do the installation for us and they have been very cooperative with appointment time. A very good product overall for the household.

Excellent system – We thought this would be too big a system for us but it's perfect. it is the only one in our open plan ground floor and all we need, you can feel the coolness or the heat all the way from one end of the house to the other. It's perfect. Quiet as well. remote control is easy to operate and not intrusive on the wall. Excellent.