AI reviews summary
Pros
Verdict
Overall, customers express strong satisfaction with Fulcrum Suspensions, highlighting their professional customer service, straightforward online ordering, and efficient installation network. The products deliver noticeable improvements to vehicle ride quality and handling. While a small subset of reviews notes occasional communication delays, scheduling hiccups, or minor fitting inconsistencies, the overwhelming sentiment remains highly positive.
Fulcrums at Capalaba were recommended by a tyre shop and mechanic to fix my “ bouncing suspension” in my Territory. The team there where very friendly and professional and found the issue in the inspection, provided a video and written quote and explained clearing what the issue was. The new springs and ride height was completed the following… Read more
weekand the car now drives correctly. Can only recommend you at least talk to them . Andrew Wellington Point
Dealt with Aaron from the online sales team! Absolute legend was an absolute professional, he is a credit to your team, under pressure for a quick turnaround he was polite and from what I gathered team Fulcrum, this bloke needs a payrise, professional in all senses understanding and a delight to deal with, thanks Aaron! Your input and recommendations were appreciated! Good sale good job! Show details
The team at fulcrum is 100% involved in the delivery of their product, always updating and reassuring the customer. I appreciate their kindness and support and cannot wait to use their products.
Reviews with attachments
Very helpful, had employee Maisie even text to confirm I’d order the correct items which was appreciated
- +3
Suspension is very comfortable, ride feels smooth and it’s a great colour. Looks very nice on my ranger. Had an issue with the upper control arms was ordered steel but the correct arms for my ranger was aluminium but steel lower Control arms. Was fixed asap and great customer service Show details
The staff at fulcrum are all very dedicated and hard working making sure the work is always up to your standards. Show details
Was super easy from start to finish. Picked the lift kit I wanted and was quickly reached out to and answered all the questions with the lift kit to suit to my Navara. After a short waiting period it was sent to the installer and booked a date in that suited me. It was installed professionally with great attention to detail and couldn’t be more… Read more
stoked with the result. Overall fulcrum makes it so easy with there online ordering system and makes the whole experience easy and stress free.
Just made a bad job an easy job and there are not to many around that do that any more without charging an absolute bomb all I can say want a fair deal at a fair price and help if you do it yourself these are definitely the guys to deal with if you want the best and easiest solution Show details
Fantastic service from Fulcrum Suspensions at their Stafford store. Lowered a 2012 Ford Fiesta 30mm with white-line springs. Handling and ride have improved immensely. Excellent Fulcrums at Stafford. Show details
Quick delivery time and easy to install comes with packets of grease for installation with was very convenient still had to get more since needing a grease gun for the rear but overall very good experience
The team at fulcrum Coopers Plains were fast and efficient with the works they completed for me. I can highly recommend them. 10 out of 10
Good quality and quick installation nothing to complain about solid. Not only do they look good the ride improvement is crazy Show details
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Great service and came extremely quick. Very happy with how it turned out
Emily was super helpful and talked me through the process and costs in detail to help me understand. Went above and beyond to give me the best experience possible and made the overall purchase and install seemless and stress free. Thankyou Fulcrum team and thankyou Emily :)
Exactly what I wanted drives well and looks good highly recommend
Fulcrum was fantastic giving me the help finding the right 2" lift kit to suit my 2025 GWM Cannon Vanta. I got into contact with fulcrum for help as I was lost on what springs i needed for the current front weight. With a few adjustments they provided me exactly what I needed, especially since i have a steel bullbar, winch and spotties. They then… Read more
organised the installation date and time for me through an installer in my area which was close to home. With the ending results, I am very very happy and will be returning when I need to order bigger leaf springs for when I get tray and canopy setup going.
Bought a 40mm lift kit for my RC Colorado with the click and fit option. Process was very easy, had constant support if needed with the same person. Installation process was easy, done the same day. For anyone with torsion bars, I’d recommend soaking with penetrant for a few weeks before sending to the shop. Ended up getting higher than 40mm due to old suspension sagging. Highly recommend.
Great price even without the discount on install. I haven’t had a lift kit installed before and they talked me through the pro/con & process. Checked my Vehicle to make sure I was buying the right one. Install day was easy, staff were polite and it was quick. Overall, very happy could not fault Show details
Latest follow-ups
My Jimny XL felt more solid on road. However, have not driven on highway yet.
Follow-up · Went on a long weekend trip in October, on freeway also very solid, doesn’t wander off thanks to the radius arms, highly recommended the premium kit. Have not done off road yet.
- +2
Awesome product so far, had the remote res kit fitted with upgraded leaf springs about a month ago and has been a great upgrade. team was very helpful and the installers were fabulous. would reccomend this to anyone for ease and convenience. only… Read more
thing I can say thats negative is i didn't get the remote res stickers but after contacting customer support they were going to send me some out.
Follow-up · Stickers came and were installed on the front res, everything's been awesome. Honestly can't praise the click and fit enough. Zero hassle everything went as expected, cant thank the guys at carline and fulcrum enough. only thing ive noticed is the 400 - 500kg constant for my canopy the leafs are flat. setup seems like it might need another leaf or two in there but that's on me. compared to stock it handles the weight well.
Great company walked me through the whole process product selection to installation and pickup. My new 300 series Land Cruiser drove like a Manly Ferry now after a 2 inch Formula Pro lift it drives amazing. Thanks Emily.
Follow-up · The ride is exceptional on all surfaces the suspension is supplied to meet your needs through a series of questions by the sales team. I had airbags added to my kit that are utilised when towing and have added weight in cargo area to maintain the same vehicle stance and clearances. I have not noticed a any difference to fuel consumption, electric sidesteps has made access easy and should be considered after the lift.
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Positive reviews
Erick had professional skills and good advice to assist me with the suspension on my car, from my first call to there office at Stafford. He allowed me time to consider the offer, then to find that brand was not going to be available for a long time. This didn’t stop Erick from finding a pair of Fox Shocks to suite my car in America. Others… Read more
didn’t want to know about the matter unless I raised the car.
Thank you for your good old fashion Customer Service, it is so good to see that these days.
Easy process with great communication in the initial online ordering. Seamless process and great communication for the lead up to fitting. The fitting done by Carline in Belmont NSW was well done with zero issues and great communication once again. Flawless process and extremely happy with the results. Show details
Top quality service, always helpful and honest! Won’t try and sell you anything you don’t need like most other shops. Value for money and quality is next level. Would not take my vehicle anywhere else for anything suspension related!
Negative reviews
Poor fault finding and service. Does not honour warranty citing is a maintenance issue. Leaf spring slipper pads have worn out within 12 months. Have been bringing vehicle in many times and they only grease springs which works for a few days. Always trying to upsell as opposed to fixing what was sold.
Shockies deliveried as part of an front assembly were incorrect. The ones supplied are from an earlier model vehicle. It was discussed with the phone tech from fulcrum when i ordered about this detail and was agreed to supply the correct latest shocky for my model year as part of the assembly. Even the Tax Invoice indicates the latest shockies… Read more
were to be supplied. There has been no correspondance from fulcrum to the contrary post ordering and prior to delivery.
Pretty disappointed, install took longer than anticipated, was told I wouldn’t need a diff drop only to be told I do. Very inconvenient and overall bad experience Show details
Recent reviews
I ordered a Set of upper control arms for my 2024 Nissan Navara Black edition to pair with previously installed Fulcrum F4R fully adjustable suspension both front and back along with an adjustable pan hard rod and also lower control arms on the front . The original kit didn't come with adjustable upper control arms as i thought it did . I ordered… Read more
adjustable upper control arms and had them fitted at the Carrum Downs newly opened store . Service was great and I waited for them to be fitted and have a wheel alignment done and I am extremely happy with the outcome. When the first lot of kit was out on without the upper control arms they couldn't get the alignment correct without the upper adjustable control arms . My advise is get these fitted first go along with the suspension that way the alignment can be done correctly first go . Overall I am extremely happy with Fulcrum Suspension from ordering online through to the service and fitment of all the suspension and parts . My Navara is now 50mm lift all round and the suspension is far better than stock and wheel alignment is as it should be and rides perfect now . 100 percent recommended them for your suspension needs
The staff are truly the best asset for this company; courteous, professional, helpful, but above all honest. The carried out a full inspection of the suspension and handling of my Jimny and completely put my mind at ease. Thank you guys, you are the best. Show details
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