G-Star Raw Online store

Experienced very bad customer support, requested a simple order cancelation before dispatching the order, to re-order the items with some changes and they refused to do so in a rude way, so be aware

Absolute waste of time. I ordered through the online store, followed up multiple times for an update on my order and after 10 business days, they cancelled my order. They kept replying with, due to delays in warehouse, your item will be dispatched at our earliest convenience. And then all of a sudden, cancelled. No reason at all.

Previously bought the same hoodie on line and was perfect, I have had my new premium core hoodie, not the same quality however it was the same price! The fabric has started to bobble. Washed and followed instructions- I’m questioning is this an original product, it was bought off the GSTAR site but came from Amsterdam to Australia. Has anyone else had the same issue Show details

Review about "SPORTS DIRECT" website I strongly advise against using this website for any purchases. Their customer service is extremely poor, and their return process is unreliable — if you need to return an item, good luck getting your money back. I followed all of their return instructions exactly as outlined on the website. I received a… Read more

return label, shipped the parcel, and even got a delivery confirmation from the carrier. Despite this, their support team claimed they never received the return.

I contacted them multiple times, only to receive generic, copy-paste responses. It felt like they were deliberately brushing me off, with no real intention of resolving the issue.

Unlike reputable companies that value their customers and take responsibility, this website shows a complete lack of accountability. I will never use their services again, and I strongly suggest others avoid them as well.

Worth it only if you buy for second hand prices – These are one of those brands that if you can find something on eBay for $20-50 it's absolutely worth it but not even slightly worth retail even with store discounts. I have found some second hand stuff that I really liked so thought I'd buy new. I think the second hand stuff- from about the 2023 range is better. I will say gstar does do fairly… Read more

good fits though.

I bought a 25/28, nice fit but absolutely not worth the price, you can tell the material isn't so great, also I measured they were only 26.5 on the inseam, the label said 28, that's far too big a discrepancy for g stars price point which I will note is all made in Pakistan so their mark up must be obscene, you can get tailor made jeans in Australia by an Australian tailor for about the same price or sometime far less FYI. Ah I should have trusted all the other reviews.

I'd still say buy but scour eBay and the salvos until you see something in your size for like $40, the eBay sellers also do tape measure photos, don't buy from the online gstar store.

No customer support for refund – Buyer beware! Do not buy there products on line. I returned an item and it took 5 weeks after retuned to get my refund. I complained through their website - no response. Found infor@gstar email and started coping then received acknowledgement 3 weeks after. Auspost tracked return confirmed item was returned, however took 3 weeks to process! Awful experience zero customer service ….. never again!

Horrid experience never again – Absolutely the worst company to deal with online Website for returns was down and took forever to get through to any response I had to resort to Facebook to try and communicate anything. Now I’ve had 2 payments from Afterpay come out as they are way to slow to respond , parcel returned and heard nothing , will never ever order again , disgusting… Read more

service and crap quality nothing sent was as described or shown as per the pictures online. Your customer service is a disgrace and you should not be in business AT ALL. So annoyed and now im taking further action.

Don’t order online – Absolutely the worst company you can shop online with. I needed to return items, which have not been worn and followed the instructions provided by them. No update on the tracking in three weeks, no response from the company when I’ve reached out (except an automated email that didn’t answer any questions) and now I’ve had to start the process of disputing the transaction. Show details

Lesson learnt – What happened to this once great brand? Now you only deal with a company in Europe. Quality and customer service has disappeared. Lesson learnt, will never buy from G-Star again

Actually I was impressed with the quality considering reviews – I'm still disappointed there are no longer physical stores or sellers. From what I can tell returns also seem like a nightmare. I was lucky enough to get a pair of shorts from a reseller - guess they didn't fit them lol. Actually the denim seems pretty sturdy and thick and still has stretch so I was impressed. Sizing did run small. (24.5 inch… Read more

waist/34inch hips at widest point,/au size 6) the 26 inch waist fit me quite well, I would not have wanted to go smaller or have tried to buy "true to size".

I would absolutely not pay retail, but what I received was far better than expected.

If physical stores were still available I would rate higher.

Still waiting for my refund – I retuned a pair of jeans over 2 weeks ago and am still waiting for my refund. There isn’t a single phone number or email address on their website to follow up. The so called Chat is just a Bot which goes in a loop. I finally obtained an email address after contacting them on Instagram, have sent 2 emails and only received automated replies which… Read more

again simply refer you to their website. They can take a payment instantly but can’t make a refund in over two weeks! My next step is to report them to Fair Trading authorities.

Quality of Denim Appalling – I purchased a pair of G-Star Jeans recently from their online store. It is the identical model of a pair I currently own. Note that I have owned around 10 pairs of G-Star jeans so am well familiar with the quality of their product.. This pair arrived and because it was the identical model and size of my previous puchases, I put them straight in… Read more

the washing machine prior to wearing.

So when I put them on, the denim was rough and scratchy both inside and out. My thought was if I had not purchased the jeans directly from the G-Star store, I would have been 100% certain that they were cheap Chinese knock-offs.

So I wrote to customer support and their response was as follows: "Unfortunately we checked this situation and this is not a quality issue.The fact that you do not like the jeans cause are stiff does not qualify as a factory defect.We do not see any issue with it.You could have returned them before washing them and using them."

Now, the issue for me is all previous G-Star Jeans I have owned are produced with incredible quality denim that are soft to the touch, incredibly smooth and have a bit of stretch in them. The reason I purchase their jeans is for this fact. That this pair is stiff and scratchy makes them jeans I would never want to wear. If that is the quality of denim they are producing, it is not of interest to me anymore. The quality in their jeans that they previously produced was soft to the touch, soft on the skin and a feeling of give and stretch.. Stiff and scratchy... I'll pass going forwards.

Lies & Deceit – G-Star ripped me off. Acknowledging their faulty product, then sending me a fake return label so I am unable to return their faulty product. They have been told many times that their DHL return label is not a legitimate label, but they refuse to acknowledge any issues. DHL themselves have advised that their label is not a DHL label, but they… Read more

continue with the deceit. Wow, if this is how you treat your long term customers, I'd say your time is coming to an end.

Really impressed – I was worried about how many negative reviews there were as I had already placed an order when I saw them. The order arrived quickly, the boots were of really high quality. I didn’t order clothes so can’t comment on clothes quality. I decided to return the whole order as I found something elsewhere which better suited. The parcel was collected… Read more

from my house, I could track it the whole way and I have my refund back in my account within 9 days. Postage was $7 for the return via courier from Melbourne to Amsterdam. I will definitely order shoes with these guys in the future.

Promised a refund then disappeared – Purchased some pants online during a sale that were too large. I was advised in writing that if I repurchased the right size at full price the original discount would be refunded. Now that I have purchased the full price replacement pants they are ignoring my messages on both Facebook and Insta. I'm shocked and even more so after reading the same… Read more

smoke bombing is a regular occurrence. How have they not been bought down by consumer affairs organisations?

Sizing all wrong – I used the size chart to buy a pair of jeans. When they arrived I didn't have to try them on to see they were huge. When I did try them they were 15cm bigger in the waist than the stated size and 5 - 6 cm longer than stated. I returned them and would not buy again - a total waste of time and money. I was able to use the DHL return process but I had to drive 2 hours each way to a depot to drop it off. Currently waiting for refund. Show details

Non existent customer service!!! poor!!! – Ordered a pair of jeans, nearly 4 weeks ago realised two minutes after I had purchased that I misspelt my email address so then immediately inform them online. Have now reached out five times more with no reply at all and still don’t have my jeans. Wow, What a way to win customers!! Do not buy anything from this organisation. Bad reviews, everywhere, wish I had checked first prior to purchasing!!

Appalling. Zero response after trying to return for 2 months – Purchased two pairs of jeans and have been trying to return them for two months. Multiple emails, tweets, DMs, and NO reply from them at all. Appalling. I'm just going to put them on ebay now as even if I am able to return them I have zero confidence I'll ever see the money back.

Worst company I've dealt with in a while – I purchased a pair of shorts which were on sale in a size 34 but when I got them the tag was a 34 but the shorts were actually size 36. I specifically asked for an exchange but instead I received a refund, obviously now the shorts aren't on sale anymore so I either pay the full price or miss out entirely. Do you think I got any response from Gstar… Read more

when I contacted them about this? Of course not, zero empathy from them. I've purchased a fair bit from them over the years both in store and on line but this was the last time I deal with them.

Poor customer service, poor quality – The customer service is so poor, they don't have any hotline numbers for AU customers. They don't reply via whats app or messenger. They sent me the incorrect size and I requested assistance to get that exchanged. They haven't replied to me at all. The product quality is poor and not worthy of the price. Show details

Poor quality, even worse service – I ordered a number of items from G-Start Raw back in August 2021. One of those items was a 3D Biker Knitted Sweater. The first time I tried it on the right sleeve literally came undone at the stitches resulting in a gaping 4 inch hole. I sent it back immediately and have still not received a refund. It is not clear whether DHL stuffed up the… Read more

shipment back to G-Star Raw but after repeated attempts to contact either party I have not still not received any responses apart from the standard ticket number to track the issue. Meanwhile they still have my money and I seemingly have no way to get in touch with them as they don't respond, at all. I've been a loyal customer for a number of years and will never again buy any clothing from them.

No human customer service – Had damaged order. Stitching arrived undone. The customer support email only sends you automated messages. No human will read your e-mails.

Terrible company – Still no refund a month later after sending the way over sized clothes back. there taking the piss out of us customers I swear seems to be the issue across the board

Be Aware – I cannot stress enough that you should be very careful ordering from GStar, they are not located in Australia so sending your return to Amsterdam is very difficult, I sent 15+ emails a bit excessive but I had an item that costs $150 that didn’t fit and needed to return I reached out through what’s app and afterpay obviously nothing was resolved… Read more

and GStar continues to ignore me be very careful, I needed a AWB number and couldn’t return without it the number they gave me was invalid.

Wrong sizing of products – I bought G-Star Rocup Basic Sneakers size 42 which equates to a UK 8. The shoes feel like a size 10. The sole is hard making the shoe very uncomfortable and heavy. Their product return process is hectic for small towns with no DHL services. Show details

Corrupt company – Sue’s start up drink band that had the word raw in it.

fasle advertising – Bought a cap that was advertised brown colour but received green one even though the product are the same name. Show details