G Store

G Store

 Verified
G Store
4.6

40 reviews

PositivevsNegative
95% · 382 · 5%

Return Claim MadeYes · No
Product Quality
4.8
Customer Service
4.7

Reviews

40 reviews
40 reviews
Susan
SusanGreater Melbourne (Outer), VIC8 posts
  Verified

Take your money and then forget about you

Appalling customer service, after paying out over $26,000 for an air-conditioning system I cannot get a response.
At the time of installation we had issues with damage to our wooden floor boards from incorrect positioning of nail holes, the repair was questionable. Large holes were left around the main duct which allowed mice to get into the house.
We now have issues with the controller and the roof rusting due to air conditioning pipes leaking directly into tin roof.
I have been calling and emailing since Feb 24, it’s now late May 24. Show details
Product Quality
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Terry W.
Terry W.Southwest, VIC2 posts
 

Solar powered

We chose G Store to supply and install our desired hot water pump because when searching the web we found G Store easily and what they presented suited our needs. Once contact was made all staff members were polite and obliging and the work was done professionally and efficiently. Happy customers. Show details
Product Quality
Customer Service
Mark R.
Mark R.Greater Melbourne (Inner), VIC
  Verified

Stunningly good service

I was just beginning to explore solar, battery, aircon and hot water heat pumps when my current 28 yr old gas hot water system died. I asked if they could do something within the next two or three weeks and the job was finished in two days. We are so pleased, smelling a lot sweeter and love the new Reclaim CO2 system. Thanks so much G-Store. More work coming your way. Show details
Bernd
BerndGreater Melbourne (Inner), VIC
 

Excellent work

We had a 6KW floor console split system installed. Marco and his apprentice did a fabulous job, efficient and very professional. Dealing with G-store was easy and they where knowledgeable in every aspect. Show details
Tricia M
Tricia MGreater Melbourne (Outer), VIC
 

Excellent service by G-Store

I have recently purchased a split system air conditioner and battery system for my solar PV. The sales team were prompt, on-time and gave excellent advice and service. Installation was professional and quick with both products. I would definitely recommend G-Store. Unfortunately G-Store stopped trading early 2024. Show details
RajM
RajM2 posts
  Verified

Good & Trustworthy

Glad to engage G-Store to install Heat Pump Hot Water. The team at G-Store was easy to deal. Their choice Plumber & Sparky who did the actual work on-site were equally good - they explained what they were doing and took care to ensure power and water supply were restored quickly. They explained how the Heat Pump system works. Cleaned up the place before leaving.

Special Thanks to Alexey for his kind patience and his clear & concise answer my questions that put me at ease, knowing the work will be managed by a team of good and trustworthy people. Thanks G-Store. Show details

Customer Service
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Cath
Cath2 posts
 

Heat pump hot water

From initial visit to GStore Malvern East through to installation and follow-up the service has been 6 star! Will be recommending to family and friends. Show details
Bernie
BernieGreater Melbourne (Metropolitan), VIC3 posts
 

Great service and advice

The process from beginning to end has been smooth and clear, with good turnaround time for quoting various configurations as we adjusted what system we wanted. Euan was clear and concise with answering all our detailed questions. The site visit was very helpful.
The installation team was great and worked efficiently. Explained what they were doing and took only two days to complete the install. Electrician was on site for whole installation. Cleaned up very well.
From signing the quote to the system being inspected and turned on took just over two weeks.
Very happy customers so far.
Meg
Meg2 posts
 

Excellent service and communication

When I was deciding whether to decommision my old gas boosted solar HW the G store team gave me the information I needed to understand the advantages of upgrading to a Reclaim Heat Pump. All communications were clear, friendly and never pushy; my many questions were dealt with promptly before and after installation. They co-ordinated the work of the plumber and electrician very efficiently and helped me claim the govt. rebate. It highly recommend G Store Show details
JLL
JLL
 

Heat pump hot water: no hassel & it works!

Removed an old gas instant hot water and installed a heat pump hot water system (ReClaim) through G-Store. G-Store organised tradies and helped orgiase government rebates. Everything went to plan. Installation was smooth and on time; tradies were polite, competent and removed all the rubbish. So far, new hot water system works very well. I would do it again. Show details
Owen
OwenGreater Melbourne (Outer), VIC4 posts
 

A-class company and products - highly recommended

G-Store are fantastic.

They were always prompt in answering questions we had during the pre-quote, quote and job. Every step of the way we knew where we stood and what to expect. We are planning on using them again for future work and highly recommend their services.

During my initial call to them I had many questions regarding heat pumps and they were fantastically helpful. Even prior to us even arranging a quote! I spent a good 20 minutes on the phone with Alexey and he provided me information that I had not found elsewhere. He even provided information that other competitors had not mentioned which were very beneficial to us. Show details

Denis
DenisGippsland, VIC2 posts
 

Solar upgrade made easy

When adding more panels to our roof we had no qualms about contacting G-Store who did our original install. As before they quoted promptly and the installation followed soon there after. Their installation team always communicate well and turn up at the agreed times with excellent quality job. Show details
Jan G.
Jan G.Greater Melbourne (Inner), VIC2 posts
 

Heat Pump

Great service including customer relations, efficiency, communication and seamless delivery Show details
Stephen and Marlise
Stephen and Marlise
 
Stewart
Stewart 2 posts
  Verified

HWS painless changeover

Our HWS changeover process was incredibly seamless.
The project was fast tracked due to the previous system breaking down, leaving us with no hot water.
We were really impressed with the efficiency of the office staff and simplicity of the paperwork, and that carried through to the site work.
All tradespeople were really competent, personable & efficient.
Indeed everyone understood that they represented G-STORE when on site. And that’s pretty good.
We shall recommend G-STORE whenever asked. Show details ·  1
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Questions & Answers

John C.
John C.

I'm trying to contact G Store and can not. Any suggestions?

G Store
G Store   DM   

Hi John, G Store can be contacted via email - info@gstore.com.au, or phone 1300 766 940.
Our office hours are Monday- Friday 8.00am to 4.30pm. Outside these hours, feel free to leave us a message and we'll give you a call back.

Regards
G Store

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