- Verified customer
Terrible Customer Service - revised
Leaking tap. Requested only the leaking tap be serviced. Got a bill for servicing all taps. Gave a discount when I reminded them of the instructions. One month later the taps are leaking again and water running into the cabinet below. Technician arrived and it was an o-ring problem. The technician must have pinched or nicked the new o-ring? Got a call from G A Perry giving that information and that the shower taps were leaking as well and did I want them fixed. I said I hadn't been told about a shower tap problem and needed to speak with...the tenant first. Called the tenant and got confirmation, tenant put plumber on the phone (he was already on the phone to his office), gave authorisation to repair the taps. Then out-of-courtesy called the G A Perry office back to let them know. (Name) was very officious and difficult, said they were very busy and they had tried to speak to me while they were on-site. I let them know that was less than 2-minutes ago and that I had spoken with their Tech on-site a few seconds ago and that he was still there and that I knew he had just called him (second time). (Name) said I had been very rude the last time and who did I think I was, "Do you run the business?!!!" Wow, that is not what I would call customer service. Will not be using G A Perry again and suggest they either sack or medicate that guy or do something about the stress levels in that office. Post note: The tap they repaired leaked again as soon as the water was turned back on. Cringed, but persisted and called them to let them know it still hadn't been repaired satisfactorily. (Name) didn't hesitate and committed to fixing the situation. Was quick, thorough, polite and helpful. A very different experience from the previous interactions. I was very grateful. They did not charge me a call-out fee, only for the parts to replace the taps. I feel this was very reasonable and it has resolved the matter. Thank you G A Perry and (Name).
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