Band broke - owned <3 weeks
Really disappointed. We have owned this for < 3 weeks and the strap is already broken, right where the buckle joins the strap. The other thing we've noticed is how difficult the display is to read. Anyway, the response from Garmin is that they'll replace the whole device ... for $114. This has made me realise that my own Garmin Vivosport is also in the same situation - when the band breaks, I may not be able to replace.
Purchased in June 2020.
- Verified purchase
Really great 'fitbit' in the form of garmin Vivofit 3
It records your steps, heart rate, calorie burn, is a watch and calendar. Information can be kept via wi-fi onto your tablet/phone. Encourages you to be healthy. I love it.
Great features but can't replace band that keeps breaking
Bought this for my son. He loves the watch and the features but the band keeps breaking. We are on our third one now - only because I am too stubborn to concede that I have made the wrong purchase. The service procedure by Garmin is cumbersome at best. If you find another fitness watch with similar features (and a replaceable band) then your money is best spent there. Very disappointed.
strap is irreplaceble, expensive and slow service
Other brands are cheaper just as precise and comfortable and have replaceable straps. The servicedesk took three weeks to tell me that the strap is not replaceable and it wil send a new one.
This not what i paid for. Just go for a brand with replaceable straps. Bluetooth connection is iffy, and setting it up can be a headscratcher, once connected it's pretty simpel and kinda accurate.
Purchased in April 2018 at bol.com for A$112.00.
Rubbish silicone band on vivosmart3
I purchased the garmin vivosmart3 November 2017. The band broke after 6 weeks and as i live a long way from the retailer I used super glue to fix it. Success until now March 2019 the band has now worn out around the recording device. There doesn't appear to be a replacement band. Seems that Garmin has used rubbish material on a great device. I'm disappointed and will now get a fitbit. Rose
Awful! Unit is faulty, Garmin know it, yet are relying on proof of purchase as a defence!
The unit is faulty, need I say more. I am not the only one to experience the band breaking, which cannot be replaced. Once I made contact I was told I needed provide proof of purchase. After 2 years I dont have it. After several backwards and forwards emails I was told, and I quote “As per ACCC guidelines as a manufacturer we are within our rights to request a proof of purchase”. They definitely did not quote my rights as a consumer to purchase an item which is fit for purchase. I have owned over 10 garmin items and bought several for family members, but based on this god awful experience, I wont be purchasing again. I hope you enjoy your day in the sun, BlackBerry of GPS!
Purchased in May 2017 for A$239.00.
Buyer beware; non-replaceable wrist band prone to breaking -- basically: do not buy
In short: I strongly suggest not buying this product; the wrist band is prone to breaking after a few months of use. It cannot be replaced! Garmin offers refurbished replacement for $99 (AUD) within warranty period despite claiming a 12 month warranty period. This is neither acceptable, nor legal in AU (which mandates a minimum of 6 month warranty).
While I agree with most that the technical feature set works as designed, there is, however, no point in buying this device, given the failure rate of the wrist band. We bought a VivoSmart 3 in O...ctober. Late December the wrist band broke. The wrist band cannot be replaced! Effectively rendering the device useless, ready for the scrap heap. Another observation was that every time the device was plugged into a new Lenovo PC running Windows 10, a new driver had to be downloaded before the device would connect and upload the data. There is no more to say, other than stay away. All this is evidenced by ample reviews here, and elsewhere on the Internet. It's your choice.
Good device - can't replace dodgy bands
This device is great at doing what it says, however, after 4 months or use, my band broke. Contacted Garmin right away, but the prroblem is, you can not replace the band on these. Garmin replaced the device for free but now 6 months down the track, the band is broken again. I know it's not the most recent device now, but I suggest to stay away.
Do not buy- band broken poor quality.
I chose this band due to the features and was happy enough with basic features of steps sleep and HR. Could not get the gym work out, timer or lap counting /swim functions to work. Not intuitive.
Days after 12 month warranty expired the rubber clasp that holds free end of strap in place broke making the band very easy to come off unexpectedly. Weeks after this the whole band snapped off- very flimsy rubber.
When I contacted Garmin this seems to be very common problem, after lodging the form to get it replaces I was told simply it is out o...f warranty and I need to pay to get it repaired $89.95! This is poor design, materials not fit for purpose, poor quality and just bad for their reputation all around. I will not be buying any more Garmin products.
Vivosmart3 - 4 months old and band broken
Purchased a Garmin Vivosmart3 for my wife for her birthday. I have always thought of Garmin as being the maker of quality engineered products. Hence the reason for choosing the Vivosmart3 over competitors. The unit worked great for 4 months. My wife wore it typically a couple of days each week. So, it wasn't being taken off and put on with a high frequency. With barely 4 months of use on it, my wife goes to put it on and the band separates at what I would describe as the connection point of the band and the unit case. 4 MONTHS! I examine the un...it only to find the band cannot be replaced. I was dumbstruck that any manufacturer, much less Garmin that did have a reputation for quality would manufacture a product that is supposed to be used all the time, but particularly when engaging in physical activity, would be made so cheaply. Again, I was dumbstruck. I searched the web for over an hour and discovered that our experience with the Garmin Vivosmart3 was by no measure unusual. Indeed, after reading hundreds of reviews it is clear that anyone purchasing the Vivosmart3 should expect the band breaking on the unit in less than 6 months. Words are simply inadequate to express my surprise that Garmin would put what I always appreciated was a rather sterling reputation at risk of being so easily damaged. I would think if the company was truly concerned about its customers and its reputation, that it would completely revise and re-engineer the Vivosmart 3 so that the band could be replaced and would send everyone of its customers who purchased a vivosmart3 in the last 24 months a newly engineered unit.
WORST watch ever
I bought this watch in August 2017, in less than 6 months the band snapped off and I had to send it in to get replaced. A 2nd one arrived and again, SAME thing happened. I wasn't even doing anything physical at the time, the quality of make is beyond poor. Never buying Garmin again.
I thought Garmin would have better quality
I bought my Vivosmart 3 this summer because I liked the advertised features. Some of the features work as advertised (ie step counts, alarms, sleep tracker, stress level). I could never get the V02 tracker to work...after researching on-line you may have to maintain a highly elevated heart rate during exercise in order for it to work. HIIT doesn't trigger it! The worst part was, within 6 months the silicone band broke. There is no way to replace it. It broke at the connection to the unit and appears to definitely be a design flaw. When I...contacted Garmin Customer Service, they will replace the watch at a cost more than the original unit! I expect more from a Garmin product! Having a product that is not usable after only 6 months is totally unacceptable in my opinion!
- Verified purchase
Garmin Vivosmart 3 is rubbish
Garmin Vivosmart 3 is rubbish. Band broke and cannot get another one. This is the third and last garmin that I will get. Also they do not have spare parts at shops. Never get another one.
Garmin Vivosmart 3 is rubbish. Band broke and cannot set another one. This is the trade and last Garmin that I will get. Also they donut b=have spare parts in shops. Never get another one.
Simple resonable price
I've been using Garmin for a few years, the price is very reasonable for the functions it has.
It measure heart rate, can show notifications from android or iPhone. I find it quite handy.
But some time is not too comfortable wearing.
But overall great price with good quality. Value for money if u like to track heart rate, steps.
Won't buy another Garmin
This is the third garmin that I've purchased that has broken either in the device itself or in the band. The return/repair procedure is not user friendly and the whole process is too hard. While the steps appear to ne accurate on this watch along with the reliability of the phone connection than other versions, the band keeper snapped within 6 months
Great for a short term
Great little device for a short period. Sync is clunky, and can't read the face in the light. However it works. BUT you cannot replace the band and when you contact them for warranty you need to send it to them first. Surely there is a customer centric solution where you can go in and replace? No. My experience is these bands break, it's not replaceable so don't buy one
My wife has a Fitbit- in comparison it is more functional and easier to read but not waterproof
If they where waterproof I wouldn't bother with the Garmin
- Verified purchase
My sister bought me the vivosmart 3 for Christmas & after a couple of months the band broke... when I looked up getting it fixed as it’s under warranty, I discovered I have to pay for the postage to send it for repair! I cannot believe the band only lasted a couple of months! Also I noticed the steps tally didn’t always seem accurate, I even managed to accumulate steps while sitting watching a movie... I’ve previously had a Fitbit & found it to have a longer lasting band & more accurate with the steps tally.
Was given Vivosmart HR last year for Mothers Day - just loved it, had absolutely no problems at all however band broke while still in warranty. Unfortunately has been updated to Vivosmart 3 and have all sorts of issues ever since. took it back within 2 weeks as step count was way out of my usual (many more). Did not register intensity minutes although my exercise regime had not changed. It is supposed to be waterproof however it turned off within 10 minutes of my swimming exercises. JB Hi Fi replaced it once again and although step count is...within range and intensity minutes are registering now it still does not register my swimming activities. It is also very hard to sync with app - did not have any problems with HR. Also find the screen hard to read out in sunlight. All in all I am not happy with upgrade at all
My daughter loves it
We bought the Garmin Vivosmart 3 for my daughters birthday this year. She loves it. We chose it over the Fitbit through recommendations of others as the Garmin has proven to be more reliable/stronger than the Fitbit as per my friends.
We have it set up with my daughters school computer and I have yet to set up the email function as I will be able to email her (she can't email back on the Garmin) and she will receive the notification on her Vivosmart 3. She doesn't have a phone otherwise it could also be linked to that. Occasionally some readings seem a little off but generally we are very happy with it.
Solid activity tracker, performs well, garmin connect is something else.
Wanted to give the tracker 5 stars but i think its really 4 stars because of the garmin connect app. Wanted something to track my basic outputs, heart rate, steps and most of all sleep patterns which is important to me. Have family members and friends with fitbits who tell me all sorts of stories about quality or lack of it. Basic fitbits win on the looks department but not being waterproof is a deal breaker for me. The garmin is robust and well built and above all waterproof, not just splashproof, so i can wear it everywhere. It does everythin...g pretty well. Has a proprietry charger, not micro usb, charges in 1- 2 hours and will run 4 days on a charge depending on how bright you run the screen or the vibration feedback. The interface and garmin connect app can take a lot of work to master - its downright frustrating and difficult to synch at times and its not overly user friendly to use - despite the app being difficult to load sometimes the summary data and graphical display is good once you learn how to use it - it is actually pretty good and displays a lot of useful information. The silicone rubber case and band is very soft and you hardly know its on, and is very comfortable. Have no regrets about buying the garmin, and if a robust, waterproof activity tracker is what you need then this is the unit for you. Its priced reasonably well against fitbit and if you are not overly concerned about looks this is a very good quality tracker.
- MPN: 010-01755-10
- GTIN12: 753759173708
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