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Amazing detailed craftsmanship and high quality service.
Many of the builders we researched said they could deliver a high quality well finished home for a reasonable price. However, we chose Garth Chapman Queenslanders for many reasons: they specialise in building the style of home we wanted; their starting inclusions were higher than everyone else indicating they weren't going to lead us in with a cheap price upfront – this felt more professional and genuine; their detail was more authentic; and the culture of the people showed they had a genuine love of what they did. Our knock down rebuild site h...ad several challenges to overcome, including a narrow frontage and flood level requirements. Our vision was a high quality, well designed Hamptons-inspired modern Queenslander family home. Their designer Kevin worked with us tirelessly and patiently to deliver a design and specification we were very happy with. Although the resulting quoted price was not cheap, it importantly did represent value for money for the detail we wanted and our specification. The construction process was efficient and professional. The construction manager Trent was excellent and kept us well ‘ahead of the curve’ in our decision making process. Likewise, many members of the team and the sub-contractors made helpful suggestions and improvements and were patient in explaining things. We appreciate those even more now that we are living in the home. All the trades were pleasant and courteous to us and seemed proud to be involved in the building of our dream home. The after sales service we have received since moving in has also been excellent and prompt. We absolutely love our new home. I would have no hesitation in recommending Garth Chapman Queenslanders to you as a building company you can trust to deliver a beautiful new home, built with passion and pride.
We would not hesitate in recommending Garth Chapman Queenslanders (GCQ) to anyone wishing to build their dream home. We found the team very professional and helpful in guiding us through the process from initial design through to completion of the build. We are very pleased with the quality of the build and finish. GCQ may not be the cheapest but the quality of the finished product represents good value. We would definitely use GCQ again but we don’t have to – they have already created our dream home.
We first became aware of GCQ whilst sea...
We still love our Beautiful Home
We built our current home with Garth Chapman about 9 years ago.
We had spent extensive time researching other builders but could not go past the quality of this traditional Queensland style home.
The service was great as they took the time to listen and work with us. Our home was built within the timeline provided and budget.
9 years on - and the house is still strong - they are built to last. We have not had any issues and we still love our home!
We highly recommend Garth Chapman and given the opportunity would definitely build with them again.
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No better than a budget project builder!!!
Absolutely CANNOT treat clients the way we were treated! Our 'custom design' dragged on for 15 mths to get to contract, then another 15 mths to build, then another 17 mths to finalise the rectification of over 180!! defects. Non-supervision of works led to an unbelievable 44 mistakes during construction (kept a photographic journal for QBCC), resulting in multiple, distressing disputes and delays. Yet, the arrogant attitude was pay up and shut up or you'll never get the keys (and still didn't get them at handover - I had to collect them that af...ternoon from their office!!). Unrelenting focus on money and maintaining the huge profit margin at all costs; talked up quality, goodwill and customer satisfaction, but did not deliver. The appalling customer relations and service was a betrayal. Zero embarrassments in handing over a house with shoddy finishes from abysmal quality control. Absolutely CANNOT recommend this bullying, coercive operator to anyone. We were gouged to the eyeballs. (Frank's 1 star review here scarily echoes our experience too...greed, deception and incompetence...that's about right. Predictable ego and deflection from GCQ in knocking Frank for choosing a username and avatar - as everyone does on these sites - to write his verified review. They know who 'Frank' is; just as they will know whom the 'nickname' Haras Dumas belongs to.)
Worst mistake of our life
Terrible experience. Built our house with Garth Chapman. Worst mistake of our life. Marketed as a "premium product". Unfortunately only priced as a "premium product" with all sorts of hidden costs (multiple MASSIVE underestimates in multiple areas) in the contract the one has no way to know until it's too late. Almost sent us bankrupt but he couldn't care less as long as he gets his money. Multiple issues that should have been picked up in the planning stages (2 years) that have subsequently ruined multiple very important aspects of the build t...hat from day 1 were repeatedly asked for. Quality of the building is average at best (we've been in 2 months and I spend all my spare time fixing issues and have MANY more to go). I would make the strongest possible recommendation to avoid this greedy, deceitful and incompetent builder at all costs.
Questions & Answers
Hey, Frank have you contacted the QBCC and lodged a complaint?
Hi Michael. We tried. Unfortunately their criteria is extremely strict to gave any chance of success. You really have to prove without a shadow if doubt that in multiple areas the builder deliberately went againt your wishes or contract. Unfortunately the thing most people find out too late is that the way builders structure their contracts is such that they can slip in lots of little things in there that are easily misread by laymen and when push comes to shove the contract is written to cover their a**. The downside for most people like us that only do it once. Now I've learnt from some of the mistakes i would do better next time but i dont think I'll put myself through that again.
Frank, that's unfortunate mate. Looks like you have been royally shafted by another ruthless builder. Are there any good ones out there? We have recently started looking around for a builder with a high level of integrity and your review and insights are eye opening and appreciated.
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