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Gate 1 Travel

Gate 1 Travel

3.7 from 18 reviews · View Statistics

Reviews

  • Transparency
    3.2 (9)
  • Customer Service
    3.4 (10)
  • Trip Completed Yes (7) · No (4)
  • Ease of Booking
    4.6 (8)
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Sandy

Sandy

  • 5 reviews
  • 2 likes

Great service

published

We booked a European tour with Gate 1 Travel for Dec 2020 departure. The tour was cancelled in July 2020 due to the Pandemic. We were given option of either full refund or voucher, we chose the refund option. After submitted a refund request online, we called Gate1 for a follow up, and the refund was dealt with promptly. Their staff answered our call within a couple of rings, she was helpful and pleasant to deal with. We'll have no hesitation to choose Gate 1 Travel again.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
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MMG

MMGGreater Melbourne (Inner), VIC

This Company Will Never Return or Refund Your Money - DO NOT PURCHASE FROM THEM

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeTour
See all answers
Colin M

Colin MBurpengary

  • 3 reviews

Another Covid-19 Victim

published

Our experience with Gate 1 is a little different. We actually won a 7 day European River Cruise. All booked up, paid extra $1700 for better cabin than supplied by prize and change flights from British Airway to Emirates. Excited about holiday researched things to do while in Budapest and Munich. Then Covid-19 hit. Originally they said holiday could be held over as future booking. Then I was told that all I had with them was a $1700 credit - no cruise. I managed to get the extra money I had paid back from them in full but they are refusing to honour their commitment for the prize.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedNo
Booking TypeCruise and Flights
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Sally

SallySydney, NSW

  • 2 reviews

Cancellation Due to Convid - REFUND

published
Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedNo
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Aussie's

Aussie'sMetropolitan Adelaide, SA

great experience

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeTour
See all answers

River boat cruise Budapest to Prague

published

Boat broke down first day. Took three days to confirm boat could not be fixed.
Alternative bus trip was poorly organised with substandard accomodation. Offered very poor compensation. When things go wrong don't expect much from this company.

Transparency
Customer Service
Incentivised ReviewNo
Trip CompletedYes
Booking TypeCruise
See all answers
Oz Traveller

Oz TravellerGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Croatia and Slovenia

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation and Tour
See all answers
Margaret

MargaretSouth East Queensland, QLD

Loved it all

published
Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeTour
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ConsumerMan

ConsumerMan

  • 37 reviews
  • 33 likes

Will Definitely Use Gate1 Travel Again

published
Incentivised ReviewNo
Trip CompletedYes
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CJCT

CJCTPerth, WA

  • 12 reviews
  • 4 likes

Very efficient

published

I booked a trip with these people originally for a single person travelling through Russia along the Volga and then by land to Budapest. I then changed the booking to include my partner and then we changed the cruise booking to a suite rather than a cabin. The whole process was done without one single hassle from Gate 1. The whole trip was fantastic, with no hassles along the way. Accommodation in all stops was terrific, nothing fancy but neither was it over the top.
We would recommend Gate 1 and we will indeed be using them in the future for other European cruises.

Transparency
Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Cruise, Flights and Tour
See all answers
Vladimir

Vladimir

  • 4 reviews
  • 1 like

Luck of attention

published

Memorable tour to Japan which deserves 5 stars,but luck of attention by travel agency left us wait in the hotel for 5 hours before we could check in !!
Very much hope that gate 1 ,who organized our trip will do a better job next time and let hotel know on our early arrival so we can check in earlier or organize later flights.

Customer Service
Ease of Booking
Incentivised ReviewNo
Trip CompletedYes
Booking TypeAccommodation, Flights and Tour
See all answers
Jan G.

Jan G.Darling Downs, QLD

  • 6 reviews

Certainly value for money!

published

Terrible and expensive Australia tour

published
CoffeeGoddess

CoffeeGoddessShoalhaven

  • 3 reviews
  • 3 likes
  • Verified customer

Great value for money

published

We have just returned from a 13 day trip to China and It was my second experience with Gate 1 Travel. The booking process was simple and quick, and the staff I spoke to in Melbourne were more than happy to answer questions and offer advice and service. The tour guide(s) in China were very friendly, well informed and very attentive to all our needs. The sites we visited were completely as advertised by Gate 1, and the accommodation and transport were not to be faulted. I will gladly recommend Gate 1 to friends and family. I will also be checking for other holidays with Gate 1 Travel, Australia.

dreamony

dreamonyGreater Melbourne (Inner), VIC

  • 6 reviews
  • 8 likes

EXCELLENT IN EVERY WAY

published

We recently did an Amsterdam to Budapest river cruise with Gate 1 Travel.
Couldn't fault it! All staff went out of their way to be helpful.
The cruise director was outstanding!!
And, the price was the cheapest I've seen for a cruise such as we did.
The cabins were lovely and very comfortable.
All meals were included and unlimited beer/wine/soft drink with dinner.
Most of the excursions were included, with some optional ones also available.
I booked online and had no trouble with documents (emailed to me) or anything else.
I would most definitely use Gate 1 Travel again!!

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Ross Nichols

Ross Nichols

  • 4 reviews

Stumbled on to the best travel tour agency by chance

published
far from happy

far from happyEltham

  • 2 reviews
  • 3 likes
  • Verified customer

Really good service.

published
Steve

SteveBrisbane

  • 6 reviews
  • 6 likes

Very Good Travel Agent

published

Questions & Answers

Sandy

Sandyasked

Has anyone who has not received a refund from Gate 1 after they had agreed to provide a refund filed a complaint about Gate1's behavior to the ACCC, or taken them to court for breach of agreement?
Gate 1's incorporated name is GATE 1 AUSTRALIA PTY LTD. If anyone wishes to take them to court for breach of agreement, their proper name to be sued is GATE 1 AUSTRALIA PTY LTD. Their ACN is 169 034 575.

1 answer
Colin M
Colin M

I actually won a river cruise from them which they then cancelled because of the virus and made it clear to me that they would not honour the prize at a later date. I had paid $1700.00 for extras not included in the prize. They wanted to hold that as a future credit but I insisted a FULL refund immediately. It took about 2 months but I got it.

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