We booked a European tour with Gate 1 Travel for Dec 2020 departure. The tour was cancelled in July 2020 due to the Pandemic. We were given option of either full refund or voucher, we chose the refund option. After submitted a refund request online, we called Gate1 for a follow up, and the refund was dealt with promptly. Their staff answered our call within a couple of rings, she was helpful and pleasant to deal with. We'll have no hesitation to choose Gate 1 Travel again.
This Company Will Never Return or Refund Your Money - DO NOT PURCHASE FROM THEM
This Company Will Never Return or Refund Your Money - DO NOT PURCHASE FROM THEM
Be very careful when booking through Gate 1 Travel. They are quick to take the full balance of funds yet if anything requires cancelling (Covid19), it is near impossible to get your money back. We had a fully paid trip to Europe and as per their terms and conditions requested a refund - 75% to be returned and 25% as a cancellation fee which we agreed to. After 3 months of correspondence where they kept promising to repay this we are now told that they do not even ha...
Another Covid-19 Victim
Our experience with Gate 1 is a little different. We actually won a 7 day European River Cruise. All booked up, paid extra $1700 for better cabin than supplied by prize and change flights from British Airway to Emirates. Excited about holiday researched things to do while in Budapest and Munich. Then Covid-19 hit. Originally they said holiday could be held over as future booking. Then I was told that all I had with them was a $1700 credit - no cruise. I managed to get the extra money I had paid back from them in full but they are refusing to honour their commitment for the prize.
Cancellation Due to Convid - REFUND
We were booked for 12th March 20 (fully paid on 09 Jan 19, a year worth of interest) for our upcoming tour to Italy/15 days Croatia with Gate1 Travel.
In light of the coronavirus, we were notified due to the increase of the virus cases in Italy, the United States announced a Level 4 Travel Advisory Do Not Travel for Italy on 1 Mar 20.
Therefore, with immediate effect, all departures to Italy until March 15 including tours that fly into and out of Italy has been cancelled.
We were advised, our reservation is fully refundabl...
We just finished our Gate 1, 16 day Budapest to Amsterdam river cruise with some friends. Very apprehensive initially as we were not into any form of cruising, but friends and reviews suggested we should try which we did when we saw how reasonable the prices were with Gate 1 compared to others for the same experience and package. We have only the highest praise for Gate 1 Cruises's after our trip in October/November. Every day was a new experience in a different town or city.The rooms were very comfortable, always maintained by room staff who c...ould not do enough for you. The food was excellent with so much variety and choices. The planning and organisation of daily events and nightly entertainment was as much as anyone could expect or want. With only about 130 people on board it was very comfortable with plenty of room and provide an opportunity to meet some wonderful people who are now friends. But the most important aspect of the trip was how all the amazing staff went out their way to make sure you were happy, highly recommended!
River boat cruise Budapest to Prague
Boat broke down first day. Took three days to confirm boat could not be fixed.
Alternative bus trip was poorly organised with substandard accomodation. Offered very poor compensation. When things go wrong don't expect much from this company.
Croatia and Slovenia
A very enjoyable great value tour starting in Dubrovnik and finishing in Venice. Mostly people from US and Canada on this small group Discovery Tour. Our tour guide was lovely and looked after us all very well - she was a local from near Dubrovnik and had a British accent - very easy to understand and provided us with much history and educational info, as well as some harrowing personal anecdotes from the late 1980's. Very comfortable bus with an expert driver. Great hotels, except for Opatia, which I believe Gate1 are going to change. The op...tional side trips to Montenegro and Pula/Rovinje were worth doing. Just the right amount of free time and diy meals throughout the tour. A lot of customers do many repeat tours with Gate1. I can see why.
Loved it all
Booked two back to back Gate 1 trips based on price, destinations and reviews and have just returned. Was not disappointed at all. Everything was wonderful and excellent value. Most impressive was that I talked my sister and brother in law in to taking the tours with us. They have travelled extensively and only ever independently. They were nervous about taking these tours. Well they were extremely delighted with everything and have now realised they couldn't possibly organise such wonderful accommodations, transfers, bus, sightseeing and...quality of information provided by competent guides, on their own, and there is adquate free time allocated. The value is amazing. No other Aussies on the tours, but hopefully the word will spread - anyhow its part of the learning experience finding out about other nationalities and making new friends.
Will Definitely Use Gate1 Travel Again
Wife and I have just returned from a 17 night bus and river cruise from Warsaw to Prague. This was our first Gate1 Travel experience but certainly will not be our last. Hotels were all 4-5 stars and included Sofitels, Mercures, InterContinentals and the famous Hotel Imperial in Prague. The river boat is modern, extremely well maintained and our cabin spotless and reasonably roomy with a great shower. Busses used were modern, quiet and luxurious. Organisation and supply of information was of exceptionally high standard. A good mixture of inclu...ded and optional tours and free time to discover on our own. Onboard the ship meals are at set times with wine included at dinner only. All other drinks and at any other time you pay for. If you are looking for food and booze 24 hours per day then Gate1 Travel is not for you. The dinner menu and food quality I believe lets Gate1 down slightly, hence the reason for me giving my review four stars instead of five. Nothing wrong with the food I just think the menu could of been better. Others onboard thought the menu was great. In saying that it would not stop me from taking another river cruise with them. The price of this trip was considerably less that the big river cruise companies who continually advertise on Australian television but I doubt we got less value with Gate1 Travel other than booze 24/7. If you are not a big drinker why pay a higher cruise fare so others can booze themselves stupid. I certainly recommend Gate1 Travel and looking forward to planning our next trip with them.
I booked a trip with these people originally for a single person travelling through Russia along the Volga and then by land to Budapest. I then changed the booking to include my partner and then we changed the cruise booking to a suite rather than a cabin. The whole process was done without one single hassle from Gate 1. The whole trip was fantastic, with no hassles along the way. Accommodation in all stops was terrific, nothing fancy but neither was it over the top.
We would recommend Gate 1 and we will indeed be using them in the future for other European cruises.
Luck of attention
Memorable tour to Japan which deserves 5 stars,but luck of attention by travel agency left us wait in the hotel for 5 hours before we could check in !!
Very much hope that gate 1 ,who organized our trip will do a better job next time and let hotel know on our early arrival so we can check in earlier or organize later flights.
Certainly value for money!
My husband and I used them for15-Day Classic Spain & Portugal tour in June last and also for a river cruise on the Rhine in July. The only negative on the Spain/Portugal tour was the last hotel in Barcelona, Abba Sants Hotel, which was rated as a 4 star hotel but would barely rate 3 stars in the opinion of ourselves and others on the tour. It would also have been better if the tour had included going inside La Sagrada Familia instead of just viewing from outside. Everything else was well organised by our wonderful Tour Director, Peter. On t...he excellent Rhine cruise on the "Monarch Queen" we enjoyed it so much that we have already booked a Christmas Markets cruise on the Danube for this year with Gate One. It was very relaxing and the food was "to die for" and far exceeded our expectations. The crew could not do enough for everyone and our guide was efficient and well organised. Our French Balcony cabin was very comfortable also. This company is fantastic value for money compared to other river cruise companies.
Terrible and expensive Australia tour
First and last Gate One tour!
let me count the ways:
Expensive and many meals cost extra that weren’t included.
Some hotels were excellent and others were terrible, both accommodations and meals.
Lots of extra costs for tours not included.
Too much wasted time spent flying and in bus, not enough included sightseeing.
Expected free water daily that we didn’t get and had to buy on our own.
Needing to fly back to Auckland to get on plane from Auckland to LAX.
Very disappointing and expensive trip with Gate One. Very disappointing and expensive.
Could have included more since price was high to begin with. ...
- Verified customer
Great value for money
We have just returned from a 13 day trip to China and It was my second experience with Gate 1 Travel. The booking process was simple and quick, and the staff I spoke to in Melbourne were more than happy to answer questions and offer advice and service. The tour guide(s) in China were very friendly, well informed and very attentive to all our needs. The sites we visited were completely as advertised by Gate 1, and the accommodation and transport were not to be faulted. I will gladly recommend Gate 1 to friends and family. I will also be checking for other holidays with Gate 1 Travel, Australia.
EXCELLENT IN EVERY WAY
We recently did an Amsterdam to Budapest river cruise with Gate 1 Travel.
Couldn't fault it! All staff went out of their way to be helpful.
The cruise director was outstanding!!
And, the price was the cheapest I've seen for a cruise such as we did.
The cabins were lovely and very comfortable.
All meals were included and unlimited beer/wine/soft drink with dinner.
Most of the excursions were included, with some optional ones also available.
I booked online and had no trouble with documents (emailed to me) or anything else.
I would most definitely use Gate 1 Travel again!!
Stumbled on to the best travel tour agency by chance
Gate1travel have given us a truly wonderful holiday experience in Spain and Portugal, efficient and deliver everything they say they will... And more.
The tour manager, Carmen Martin was a true treasure who looked after us from start to finish and made sure we gained the full pleasure of a well run and well planned tour.
If you want a wonderful travel experience, then don't hesitate trying Gate 1, I think they are new to Australia, but have been running tours for many years and their experience is very evident. We stumbled on to them via a b...
- Verified customer
Really good service.
Just returned from a 21 day safari holiday to Kenya and Tanzania with Gate 1 Travel. I was very happy with the service received from Gate1 when booking and prior to leaving. Received lots of emails reminding me what to do and a 26 page printout of what to expect whilst travelling. Drivers on our safari were fantastic. We had different drivers in both countries and they were all wonderful. All had a great sense of humor and spoke excellent English. Even taught us some Swahili. Vehicles were always clean and very comfortable. Accommodation was gr...eat. Stayed in some tented resorts and they were so comfortable. also stayed in luxury resorts. We had a 10 hour layover in Nairobi waiting for our flight to Tanzania so we were put up at Crown Plaza in a day room to rest and refresh. Overall a great experience. I would definitely travel with Gate1 again.
Very Good Travel Agent
We have booked travel with this company four times and plan to use them again. We have also met other travellers who have used this company 20+ times.
Their pricing of various trips is great value and are very well organised. The guides are great and we have always felt safe and well looked after on our trips. So far that has been Vietnam/Cambodia/Thailand, Mexico, Russia and very soon Sri Lanka.
The accommodation has always been of high quality and usually all or most meals are included. The tour busses are great and usually include ...a toilet and sometimes WiFi too. I have no affiliation with the company except as a returning customer and I strongly recommend viewing their website. They also have a YouTube Channel which has videos of many, but not all, of their destinations. Australian customers have tipping and gratuities built into the price, so no worries about tipping. They also have weekly specials and you also get an extra 5% discount when you pay the fare by direct bank transfer.
Questions & Answers
Has anyone who has not received a refund from Gate 1 after they had agreed to provide a refund filed a complaint about Gate1's behavior to the ACCC, or taken them to court for breach of agreement?
Gate 1's incorporated name is GATE 1 AUSTRALIA PTY LTD. If anyone wishes to take them to court for breach of agreement, their proper name to be sued is GATE 1 AUSTRALIA PTY LTD. Their ACN is 169 034 575.
I actually won a river cruise from them which they then cancelled because of the virus and made it clear to me that they would not honour the prize at a later date. I had paid $1700.00 for extras not included in the prize. They wanted to hold that as a future credit but I insisted a FULL refund immediately. It took about 2 months but I got it.
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