Bad news.. stay clear
The car has been nothing but a dud and the service/warranty people don't want to here about it. I tell all on my customers in the area not to buy a Mitsubishi. And don't listen to the 10 years warranty and capped price servicing nonsense. It's a scam.
The ladies in the office are generally polite though. So I will give them that.
Issues with tyre monitor
Lady at the service desk was very helpful
My wife and I went to lunch
On return the problem was sorted
general questions and service of car computer
Today , I was booked in with the service department as I had problems with what i thought was the sensors on the car on my computer system, it turns out only to have been a squashed bug on the camera, but i asked a lot of other questions as the car is new; I had all questions answered and explained by Jade. From time of entry I encountered three people who were bright, friendly, pleasant and professional.
A very pleasant experience today that alleviated my anxiety and ended up costing me nothing but the trip there.
I will be now servicing my car at Gateway in the future.
After having to use the online message system to make a booking for our 1-year-old 2020 Carnival due to the phone system not working, it was then a 3 week delay for the service centre just to 'take a look' at a broken car seat clip in our back seat (We’d only purchased the car a week beforehand).
The drop off went smoothly at 9.30am for KIA Gateway to look at the broken seatbelt (I was told they would be also attending to 2 recall issues that wasn’t outlined with me - but I agreed to this being done).
5 hours later it was clear that by 2pm I ...wasn’t going to be contacted with an update. Working from a cafe across the road, I decided to follow things up where I was told that the 2 recall issues were fixed however the belt wouldn’t be under warranty so wasn’t attended too and a new belt clip would need to be ordered in at a cost of $240 (Deposit of $80 there and then to order the part in). Quite furious at this point, I asked why it took 5 hours to determine that a simple belt clip needed to be ordered in which wasn't under warranty to which there was no real clear explanation other than it had been cracked and therefore wasn’t under warranty? (The car came with the broken clip).
Love my new car!
I’d like to thank Tim Banfield for his excellent service. Tim was friendly, professional and very helpful with my purchase.
I would like to thank Nick Austin for his excellent service. A very pleasant young man who is both knowledgeable and helpful.
Daughters First Car
Big thank you to Jim Arsovski who helped in a purchase of my daughter’s first car! His knowledge of the car and understanding of my requirements for her car, not to mention that I turned up close to closing time to inspect it, nothing was too much trouble Jim. My daughter is very happy with the car and the buying experience was great...
Above & beyond
Recently took my 2013 Mitsubishi Triton to Gateway after experiencing issues with the engine, given the cars age it was no longer under warranty. Whilst the issue was investigated I was given a brand new loan car. The dealer lodged a goodwill claim with Mitsubishi and the engine was replaced free of charge. Couldn’t be happier with the outcome, the customer service throughout the whole process was second to none. Highly recommended Gateway Motor Group.
would definitely recommend this dealer ( Jim Arsovski )
I recently bought a kia carnival platinum from Jim, He was honest about the car I was looking at, easy to talk to & very prompt in getting back to me with more details & pics. He was awesome in helping me be able to look at the car by bringing it to me. I was so happy with the car & absolutely love it. Thanks for being so honest Jim so happy I bought from you. Thanks again :)
service you cant fault
recently purchased a ford ranger form gateway motor group. sales person Jim was looking after me. Jim was very helpful and knowledgeable about the vehicle, Jim has great communication skills with the client and was there to help find a vehicle that suited my needs. if i was ever in the market to buy another car, Gateway motors would be my first stop... make shore to ask for Jim.
Thank you, Jim Arsovski.
Recently purchased a 2012 Nissan X-Trail from this company. Very happy with it. Jim was very helpful and made the purchase a simple process. I would recommend him to any prospective customer.
An excellent buying experience
Johnathan K (sales) at Gateway Automotive gets my vote for making buying easy. From the first phone call to post-delivery followup, everything was done on time and as promised. A good deal and excellent service combined to make the most positive car buying experience I've had thus far. Highly recommended
Perfect vehicle sourced for my needs
Big thankyou to Jim Arsovski at Gateway Automotive Autopact for sourcing a vehicle to sit my needs. I identified my needs to him previously and he then went out to fulfill my need. Great communication ensured I purchased the exact vehicle to sit my purpose. Very happy... Thank you Jim ...... 5 stars!
service dept could even replace a fuel filter properly, had a very strong fuel smell in the car, when questioned about it the head mechanic said he couldn't smell it. Ended up getting the car towed back to them to be rectified. We will never go back there again
Do not do business with these people
We recently after 7month battle with Ford received a full refund for our ford Kuga
The car is 2013 Ford Kuga has done just over 60000km the rego is CVG79A
In the time we had it we had the
The amount of lies and attempts from Ford Australia and Gateway Ford to pass liability to us is appalling. I would urge any person considering buying a ford or dealing with the gateway motor group to either look elsewhere or ensure you document everything and ensure you have copies of everything th...
Questions & Answers
I want to know why gateway Wollongong is holding my car to ransom with out telling me or just a simple phone call why Im waiting for Mitsubishi head office. A simple question requires a simple answer.you have now had my work Ute since 11th of December 2019 its now 17th of December Im more than sure what gateway are doing is illegal. Im so upset with Gateway that I now have my solicitor involved. Leasing with customers is most important.no wonder it only has 1.5 star rating. As a Wollongong business owner I could not possibly recommend gateway services to anyone anymore. Im sorry your poor customer relations has let me down. And Im going to make sure through social media how disgusted I really am.
Yes I had a terrible experience with them service was about money manager is rude .
They are the most disgusting company to deal with! I had soooo many issues with Gateway ford! they lied they falsified documents and did all they could to try not to leave a paper trail of the major failures we had on our car.
The amount of deception was absolutely appalling. There really needs to be a royal commission into the car industry and the way in which they operate. At the moment they are lawless. I wonder how many heads would roll if that could come to fruition.
And I wonder how many people have lost there life or loved 1 because of these cowboys patching up cars that are not fit to be on our roads. Speak to McGuire and Mcinerney we did and got a full refund of purchase price for our lemon but be prepared to fight they count on you backing down.
Hi All, can you please let me know if I can trust this dealer when buying a used car? After reading all your comments I am scared. I am buying a Toyota and have identified a few things that need fixing before delivery. Your feedback will be appreciated. Cheers
I cannot tell you anything about the sales department, but after sales service would be a worry as their current service is really poor - I couldn’t recommend them.
Thank you Bernie for your feedback. Cheers
Hi Yusuf, If you have't purchased yet, then just get away from this people, they have no morals, you probably read my concern about the experience I had with them, the car still remains unfixed after 5 month,
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