Gateway Motor Group

Purchased a new Peugeot Expert Van from Gateway Group of which was servised and maintained as per Log Book without issue as a company car. Our Mechanic recognised oil leak at Gearbox that we had appraised by Gateway Group who acknowledged the leak… Read more

and advised it fell under warranty. After 5x months of contact noting the van was made available any time for subsequent repair, we still sit with a business vehicle leaking oil result being Dept of Fair trading advising us to take the matter up with Tribunal. Strongly advise do not purchase a vehicle either new or second hand off Gateway Group as they have failed to commit to a clear warranty issue that has impacted on our business and income.

We first spoke with Tanni, who was friendly, knowledgeable, and very helpful. We even told her how much we appreciated her service. Unfortunately, everything fell apart when it came to the actual sale process. They offered us a trade-in price, but when we were ready to leave, Tanni kept going back and forth to her manager—saying she was getting… Read more

the keys—only to return and push for a deposit or commitment, holding onto the keys until we stood up to leave. This felt manipulative and unnecessary. The price quoted was $4,800 higher than other dealers in the area and Sydney, and they didn’t even have the car in stock. Later, we called to say we had a better offer with the car available and would happily wait if they could beat the price. Instead of negotiating, they demanded my husband’s credit card “to show commitment” before even discussing a better price. Asking for a credit card just to negotiate is completely unreasonable and feels like pressure tactics. It turned us off immediately. Tanni later called back with her manager in the background, and we could clearly hear him aggressively instructing her: “Get a credit card,” “Tell them they need to commit before I can get that price.” Tanni wouldn’t let us hang up and kept pressing, even after we made it clear that unless they could do better and get the car, we were going elsewhere. We ended up purchasing an in-stock car for $4,800 less from another local dealer who simply said: “Here’s the best price—take it or leave it.” No pressure, no games. Coming from a sales background, I understand tactics, but the aggressive manner in which Tanni and her manager operate is a huge turn-off. It also shows the manager doesn’t trust Tanni to handle sales on her own. We won’t be recommending Gateway Motors or returning.

Very disappointed with the responses I have gotten from the team when I have lodged concerns. Spoke to them about the brakes from 1500kms on my 2023 Mitsubishi Outlander. Highlighted it at 15km and 30km, and was advised brakes are consumables and I… Read more

would have to pay. On one of the conversations I had with the team, I was advised there was a 'hot fix' on brakes and that my car was one that could be affected but now have been told that's not a thing. Advised them I would understand this being a fair wear and tear thing if I hadn't already tried to have them looked at. Took it for its 45km service today and surprise I am advised my rear brakes are at 2mm and need replacing. I have previously lodged a complaint directly with them with no response. Lodged a complaint with Mitsubishi Aust and was advised they would have the dealer principle call me. Never happened.

The staff are constantly apologising to me, saying the person who I last spoke to no longer works here. I am have also had people bag out previous staff and sales people. I had complained to one of the service people, who then got their manager to come over and my god he was one of the most condescending people I have ever spoken to.

So my recommendation to anyone reading this is to buy your car elsewhere.

It was made so easy. Paul at Gateway was the consummate professional while being extre personable – My recent experience with Gateway was nothing short of amazing. Paul Arris was extremely courteous, helpful and informative. Made the purchase of our new car a very pleasant transaction. I wouldn’t hesitate to recommend Paul to anyone who is looking to buy a new car.

Smooth Sailing – I recently bought a Holden Barina from Jonathan Kiley and have nothing but praise for the way the transaction proceeded. Jonathan didn't push the sale, he let me have as much time as I needed to test drive the car. Jonathan was well groomed,likeable and friendly. Very knowledgeable,nothing was too much trouble. He fullfilled his promises. He… Read more

provided a very comprehensive overview of the car and paired my mobile phone. He also indicated that I could return at anytime for any questions without obligation in the future which I have taken advantage of.

Outstanding Service – I had a very good experience at Kia service. I was welcomed by Mary who was professional & extremely helpful. The service was thorough and Iwas thrilled to have the car washed at no cost. Vesna

Absolutely hopeless – Our work ute (Colorado) has been in for a warranty transmission repair since 15 April (now 14 August) - that is 121 days, or 4 months! Pathetic communication, they only respond when you call A new set of excuses each time we contact them STAY AWAY! PS - we still don't have an ETA on the vehicle

Avoid - Infuriating to deal with – Avoid Gateway Mitsubishi at all costs - currently 6 months into a warranty claim to have my touch screen repaired. I have called numerous times for an update and to confirm the part was ordered and have been told each time that someone would get back to me, no one ever does. I was given the contact to email the manager and did not hear back… Read more

(after 2 attempts). The last call I was told it had been ordered (miracle!) however today I called to book an annual service and was told it doesn’t appear to have been ordered. I am not usually one to complain but I am absolutely disgusted with their service (or lack of).

I wish I had never purchased my car from them in the first place. So avoid at all costs.

Zero review Mitsubishi team – We meet the team from Ford and Renault who were friendly on our first time at this dealership and get a 5 Star But Mitsubishi a 0 star We have to say the gentlemen Renault help us out as much as he could then is went to [Content Removed] after he introduced us to the Mitsubishi sale man. We found him rude and not helpful and didn't want to know us… Read more

. We asked to test drive to Mitsubishi and give us the third degree . We had them most unfortunately experience with the Mitsubishi team. After taken the first car for the test drive we park the car and return the keys and trade plate. The lady ask us rudely who gave you that and made us fell like we stole it well at this time enough was enough and we left . All We will have to say" is say way from the Mitsubishi team at all cost and buy Mitsubishi elsewhere . For the other dealership "eg" Ford and Renault Thank you guys for taking the time with my wife and me 10 out of 10 for customer service . 1

WORST EVER. STAY AWAY. YOU HAVE BEEN WARNED – This business is by far the worst experience I have ever had. Promises of calls back that are NEVER returned. When you call there seems to be a rehearsed excuse response that is very slick but delivers zero. Kia are great cars that are let down by this 2 bit scam artist business. Be aware for the 'tactically timed' phone call before you pick up… Read more

your vehicle after a scheduled service! They will say, "Our technicians have reported to us that your vehicle has a carbon build up in the engine. Will we attend to that for you?"

When I enquired further about the cost they said it was $300. I asked how was it going to be done and they said the technician will treat it with an additive. I declined the offer citing financial issues and they reported that it could be done for $180. I declined again and they reported to me that they were going to make a note on my file that I declined a recommended treatment!

I made a note that they tried to rip me off! I went to SupaCheap and bought the same additive their technicians were going to use for just $20.

Weird how we have technicians these days and not mechanics!

AWFUL DREADFUL service department, STAY AWAY! – This dealership is absolutely DREADFUL to deal with. I reported a warranty issue over three months ago and after 2 months I thought I had better check what is happening with it. So after calling the service department five times they have either completely ignored me or been extremely rude to me. The staff in the service department are rude and do… Read more

not care about you as a customer whatsoever. Kia is a great car, but this dealership is AWFUL. Go somewhere else.

Dreadful. Avoid GATEWAY KIA – Gateway Kia Fairy Meadow. We put down a deposit for the Kia Seltos 2023 model in September 2022, believing from their Sales Manager that it would be delivered “in January 2023, or maybe even an early Christmas present in 2022”. By February 2023, we tried to contact their Sales Manager by phone and email, without success - leaving messages, but… Read more

nothing returned. By March, we called on my wife’s phone (he wouldn’t answer mine), and finally got through. The Sales Manager was very sarcastic - “how often do you want me to update you?” Then contradicted himself initially stating “your car is probably still on a ship out in the ocean”, then later “I’m not sure if your car has even gone into production”. All the time trying to make us feel small. By the end of March / beginning of April, we started looking around, and within no time, found a brand new, white 2023 Kia Celts Sports in Sydney - just the colour and model we initially “ordered” fro m KIA Gateway. Not all KIA dealers are the same . AVOID KIA GATEWAY Fairy Meadow at all costs - dreadful!

Their not good they had my car for a few weeks now, they are saying I need to pay for my part before they fix it, – Car not done, very disappointing. Hopefully they will have it done soon

Thanks guys – "Two words" the complete professional Jim went way and beyond in delivering us a safe and immaculate car for a bargain price his friendly caring nature with the ability of understanding our needs combined with great knowledge made this a very enjoyable stress less experience with definitely come back again thanks Jim...

Jim​ Arsovski - legend – Recently purchased a car from Jim Arovski over the Christmas period. He was extremely helpful and ridiculously prompt - even communicating with me on Christmas Day. Made the process quick and an absolute breeze. 10/10 would recommend.

Gateway Kia Service Center – Been going to this service center over the last couple of years, averaging at least 2 services a year due to work in Sydney, but always leaving some what disappointed. It all starts with getting a booking in without a 5 week wait, to not having car cleaned even though it's part of the service, even when reminded. And now recently I had my boot… Read more

latch not lock when closing, 100km away in Parramatta, I climb in and try to manually see if i can get the latch to latch, take off the boot lining, easy enough, look for any other fixes but to no avail. Have to walk to jobsite whilst boot unlocked and partially open and grab some rope to tie it shut so I can drive back home for it to get repaired. Wife calls explaining the situation and that the boot latch no longer works, can't fit us in that day (not even to have a quick look) and they can wedge us in on the following day, drop off at 8:30am and keep for the whole day, awesome 2 thumbs up, get a call at 3:30pm that day and a person has had a look, the latch needs to be replaced, wow all day to take a 5 min look at something they already had an answer too, and that they would have to keep it till they get the part tomorrow afternoon and then repair the day after for pick up at 4pm. Already lost 2 days off work to get to this point and now another full 2 days until I can get it back, could've been 4 days off work on a busy jobsite, and no offer of a courtesy car of any kind. Luckily enough was able to use my wife's car for the following 2 days so it only ended up a loss of 2 days and worked out well enough. So go in to pick up the car, at the new time of 4:20, wait around a bit until someone finally acknowledges me and says we'll be with you in a minute, now 4:40 a nice lady comes out and gives me the keys, checks to make sure they've removed a paper drivers mat, I go around to the boot to check if it works, it does 2 thumbs up, but it must've been a little too hard for the workers to reinstate the boot liner I removed due trying to fix the problem, yes I know I removed it but would've thought a bit of customer service would've been nice from the service team, lady said sorry repeatedly, I just said don't worry I removed it so I guess I'll put it back, 5 min and it was done. Won't be going back to either of the KIA service centers in the Illawarra, will get it serviced by a real mechanic with experience and give up the roadside service. KIA service don't deserve the money I'll fork out for the services over the next 3 years of warranty servicing.

Just a note, a neighbor nearby recently had her 2 year old KIA Carnival serviced here as well and was told she needed to have her tyres rotated at a cost of $35, she agreed. But when she picked her car up she noticed a wobble feeling in her vehicle whilst driving home, she pulled over and rang her husband who drove to where she pulled over and noticed that all of the nuts on the back right wheel had only been put on the end of the studs and not tightened, needless to say they wont be going back there and got a full refund for there service, this after KIA tried to plead with her to stay and finally took the responsibility of their mistake.

Not that impressed with Wollongong service centre – In my last dealings with them I reported that Bluetooth keeps dropping out (common weakness with Kia) I was treated like a Luddite & told “ take a photo of the message” well, it only appears for a second, so that was useless. Secondly, 3 times I’ve been forgotten while waiting & had to wait hours. 3) And i really don’t like them calling me… Read more

saying….. do you need help to book in?” How condescending, as if I’m this really old person & I can’t use a phone. 4) Their guaranteed prices for servicing is not competitive either.

Bad news.. stay clear – The car has been nothing but a dud and the service/warranty people don't want to here about it. I tell all on my customers in the area not to buy a Mitsubishi. And don't listen to the 10 years warranty and capped price servicing nonsense. It's a scam. The ladies in the office are generally polite though. So I will give them that.

general questions and service of car computer – Today , I was booked in with the service department as I had problems with what i thought was the sensors on the car on my computer system, it turns out only to have been a squashed bug on the camera, but i asked a lot of other questions as the car is new; I had all questions answered and explained by Jade. From time of entry I encountered three… Read more

people who were bright, friendly, pleasant and professional. A very pleasant experience today that alleviated my anxiety and ended up costing me nothing but the trip there. I will be now servicing my car at Gateway in the future.

Communication Anyone? – After having to use the online message system to make a booking for our 1-year-old 2020 Carnival due to the phone system not working, it was then a 3 week delay for the service centre just to 'take a look' at a broken car seat clip in our back seat (We’d only purchased the car a week beforehand). The drop off went smoothly at 9.30am for KIA… Read more

Gateway to look at the broken seatbelt (I was told they would be also attending to 2 recall issues that wasn’t outlined with me - but I agreed to this being done).

5 hours later it was clear that by 2pm I wasn’t going to be contacted with an update.

Working from a cafe across the road, I decided to follow things up where I was told that the 2 recall issues were fixed however the belt wouldn’t be under warranty so wasn’t attended too and a new belt clip would need to be ordered in at a cost of $240 (Deposit of $80 there and then to order the part in).

Quite furious at this point, I asked why it took 5 hours to determine that a simple belt clip needed to be ordered in which wasn't under warranty to which there was no real clear explanation other than it had been cracked and therefore wasn’t under warranty? (The car came with the broken clip).

So now 4 weeks in after this car purchase, we still have a seat that we don’t feel comfortable being used and is still not fixed, however I’m very reluctant to re-book the car in again, as who really knows how a round 2 will go?

Communication anyone?

Good service – I would like to thank Nick Austin for his excellent service. A very pleasant young man who is both knowledgeable and helpful.

Daughters First Car – Big thank you to Jim Arsovski who helped in a purchase of my daughter’s first car! His knowledge of the car and understanding of my requirements for her car, not to mention that I turned up close to closing time to inspect it, nothing was too much trouble Jim. My daughter is very happy with the car and the buying experience was great...

Above & beyond – Recently took my 2013 Mitsubishi Triton to Gateway after experiencing issues with the engine, given the cars age it was no longer under warranty. Whilst the issue was investigated I was given a brand new loan car. The dealer lodged a goodwill claim with Mitsubishi and the engine was replaced free of charge. Couldn’t be happier with the outcome,… Read more

the customer service throughout the whole process was second to none. Highly recommended Gateway Motor Group.

would definitely recommend this dealer ( Jim Arsovski ) – I recently bought a kia carnival platinum from Jim, He was honest about the car I was looking at, easy to talk to & very prompt in getting back to me with more details & pics. He was awesome in helping me be able to look at the car by bringing it to me. I was so happy with the car & absolutely love it. Thanks for being so honest Jim so happy I bought from you. Thanks again :)

service you cant fault – recently purchased a ford ranger form gateway motor group. sales person Jim was looking after me. Jim was very helpful and knowledgeable about the vehicle, Jim has great communication skills with the client and was there to help find a vehicle that suited my needs. if i was ever in the market to buy another car, Gateway motors would be my first stop... make shore to ask for Jim.

Thank you, Jim Arsovski – Recently purchased a 2012 Nissan X-Trail from this company. Very happy with it. Jim was very helpful and made the purchase a simple process. I would recommend him to any prospective customer.

An excellent buying experience – Johnathan K (sales) at Gateway Automotive gets my vote for making buying easy. From the first phone call to post-delivery followup, everything was done on time and as promised. A good deal and excellent service combined to make the most positive car buying experience I've had thus far. Highly recommended