ghd Curve Classic Curl Tong
VerifiedMPN: 3004 reviews
GHD classic – Don't spend your money to get a big scar. You can easily burn yourself with this curler. They will not return or do refund even you write email to them. Not recommended
Purchased for $300.
- Hair Length: Long
- Hair Style: Straight
Absolutely AWFUL – Absolutely AWFUL. had it a year Now and never been good. Looked up tutorials used it on short, long, all kinds of hair it's never turned out. It doesn't curl, not AT ALL. Terrible terrible product.
Purchased in for $177.
- Hair Length: Long
- Hair Style: Wavy
I love it – Since buying this particular curler as it was the only one I could find with dual voltage within 24 hours, so I could use it in the USA on 110v, I haven’t used any other curler. It is so easy to style with. I can even (within limits) straighten with it a bit as the barrel allows me to be able to pull down on the hair smoothly. It really is fantastic and I highly recommend this product.
Purchased in at Norris.
Terrible product and service, ghd no longer known for quality – I bought this product just three months ago, it's absolutely fabulous when it works but when I turned it on one morning last week it the red light wouldn't stop flashing and no heat. I can't exchange the faulty product at place of purchase so I've contacted ghd but according to the person who took my call they've had an 'extraordinary number of calls' and the only option is to call me back (when it suits them of course, not the customer). It's not surprising they've had a lot of calls, ghd were always known for their quality and products built to last but appear to have compromised quality for cost saving. I've been a loyal ghd customer for many years but will never buy again.
Hi Sarah, Thank you for your review. We are sorry to hear of your recent experiences both with your product and when contacting our customer service team. We would like to apologise for the inconvenience that has been caused.
This is something we wish to investigate further and we have sent you a private message requesting some additional information. If you could please respond at your earliest convenience we will be happy to help.
Regards,
ghd
Hi ghd, I did eventually get to speak to someone from your customer service centre. They told me they could replace my faulty product but were currently out of stock so couldn't say when I'd actually receive it, could be weeks or months. No option to replace with a similar product either. I wasn't comfortable sending my product back not knowing when I'll get a replacement so refunded it at the place of purchase. I bought a Babyliss curler for less than half the price of ghd and quality much better so far, I expect this one will last longer than three months.
Hi Sarah, Thanks for getting in touch. We are sorry to hear of your recent experience and we apologise for the inconvenience caused.
If you do require any further assistance please do not hesitate to contact our customer service team on 1300 443 424 and they will be happy to help in any way they can.
Regards,
ghd
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Hi there, Thank you for your review. We are so pleased that you are happy with your ghd product and were able to use it while travelling. Your feedback is greatly appreciated.
Wishing you a good hair day, every day!
Kind regards, ghd