ghd Original IV Styler
VerifiedMPN: 124481 reviews
I have had 2 ghd straighteners. After buying cheaper brands with mixed results I thought I would give the premium brand’s straightener a go. I have been very disappointed, given the cost & expectations. My first one lasted just over 4 years. Ghd came to the party & I got a new one at 50% off and now that one has died after 4 years as well. I… Read more
really don’t think I want another one. The second one was no where near the quality of straightening, ease of use or overall value. For the extraordinary price GHD straighteners are I believe they should last longer.
Terrible return experience – I bought a GHD hair straightener a couple weeks ago. Due to change of mind, I have request a return and refund according to their 21 return period policy. But no matter how much I have been trying to contact their customer services requesting a refund, no response was received and I cannot return a product based on their policy. This is absolutely… Read more
terrible customer service and a total scam! I will never buy from you anymore. Potential customers pay attention to this one, you might not be able to return your product even they have the return policy stated on their website.
I’ve always sworn by GHD. My own straightener is about 15 years old, survived a decade in a salon, and still works like a dream. So naturally, I bought my daughter her own — same model, newer version. In 2020. She kept hers in her box up until recently as the first time she used it, she struggled getting a good result. Mine was readily… Read more
available so she figured she'd use mine while still living at home. It turns out that her straightener has had misaligned plates since the very first day, making it practically unusable. I didn’t realise until recently because she kept borrowing mine.
Today, I finally contacted GHD support to get some help or at least some direction on how to have the plates properly aligned, since the product has never worked as it should. The service I received was honestly appalling. The representative couldn’t have been less helpful if she tried. Every question was met with, “Sorry, we don’t offer that,” “Sorry, we don’t have a service centre,” or “Sorry, you’ll have to find someone yourself,” despite the fact that multiple appliance repairers have already said they can’t service GHD devices.
I wasn’t asking for a refund or a replacement — just basic guidance or an option for repair. Instead, I was left with no answers, no solutions, and no accountability for a product that was faulty from day one.
For a premium brand, this level of customer care is unacceptable. I’ve always recommended GHD to friends and family, but after today, I can't see a reason to continue supporting a product whose company can't be bothered helping it's customers with their faulty workmanship.
Note that in the image with my hand, I am gripping it firmly and you can see the plates are not aligned.
Reviews with attachments
Poor product and even poorer customer service – Don’t spend $300 on a GHD hair straightener if you want it to last or if you expect a product warranty to be honoured. My 18 month old GHD platinum + has stopped working. Although covered under a 3 year warranty, I can’t get anyone to contact me about my warranty claim. I get advertising emails and fb posts everyday from GHD but my warranty claim… Read more
is ignored. Emails are replied to via an auto reply that says “we are dealing with your query”. Messenger and whats app also just an auto generated reply. The company phone number takes you to a voicemail that says “thanks for calling but there is no one to take your call”. I’ve just contacted the ACCC because sadly I’m out of options.
Worst product and bad customer service – Never ever buy anything called GHD from them. All their items are expensive only. But the qualities are exactly same as REMINGTON! I was so excited to get GHD in my life dreaming 10 years. But the quality is local and cheap! I spent $900.00 for nothing just for this [Content Removed] brand! Show details
Zero after service sales – Hi just wondering how long a return for warranty take . I have purchased a brand new one of your product online , and it stop working in less than 3 month , been ask to send it back for warranty return , but still have not got any thing yet been over a month now . And I have been emailing several time on the same correspondent email and not the… Read more
courtesy for one simple reply or update , try calling your number which can’t never be reach and always request a call back but when you call back it’s just a voice mail saying sorry that voicemail is full and cannot take any more message . Seems like the worst after services I have ever experience . I am about to contact consumer affair . So disappointed would have expect a lot more from a company with such reputable , but sadly it’s all gone down .
My curler broke into two parts， customer service is disappointing – I liked my curler, it's such a shame to go through this terrible experience with this brand. I only used this curler for 3 times, which I purchased in Feb 2020. I kept it in my drawer with my straightener and hairdryer. Last week, just before the second lockdown hit Melbourne, I wanted to use this curler so I could have a different style to go out… Read more
with. That was when I discovered the thing that happened in the picture. For me, there are two possible reasons: I couldn't understand how this happened, maybe I was too rough with my hairdryer and it hit my curler when I put it back. I reached out to the customer service, they said this is not covered by warranty and said I broke it. One girl on the phone also said she will let her supervisor call me back. First if you won't do it, don't promise it, this SUPERVISOR NEVER CALLED MY BACK. If you look at the picture, you'll realize how terrible your quality is! How could I ever break a curler? This never happened in my whole life. And what more disgusting is whatever you tell them, they have this bias on you: customers break things, and they are liars and greedy.
Positive reviews
Ghd 5 – Love it ! Heats up super quick and makes my hair super soft and so straight. Also used it for curling so don’t even need a curler ! Pretty pricey but a great product Show details
18 Years Old – It just dawned on me that I got my straightener when I was 12 and now I’m 30 and still using it. That’s insane. Still working just as well as it did 18 years ago. Show details
My GHD just broke after 17 years – I've just let go of my GHD straightener after 17 years. Yes it lasted that long! And it was just the ceramic plate that came away. Wish other products lasted this long. Had to post a review as I think this is pretty incredible. Show details
Negative reviews
Ghd hair straightener – My GHD lasted 3 weeks. Still waiting for any sort of reply after sending faulty one back 4 weeks ago. Ridiculous. Liked it for 3 weeks and just want answers as to when they will replace. Can't find a phone number on line either. Disgraceful customer service
Faulty and difficult returns process – Paid $200. Item became faulty (randomly powering off) after 2 weeks. Returned to shop, who said oh no.. The shop refused to replace it or refund my money. Told me I need to return it to GHD., by post, after registering it online, then downloading and printing a repair form, then packing it up and posting it back to GHD,,,, which turned into an overly complicated process. In the end I threw this garbage in the rubbish bin. Show details
TERRIBLE CUSTOMER SERVICE – We had a fault with daughters straightener and was under warranty. We were told to return the item to get a replacement. The straightener was received in early august by GHD but we are now having no response to emails and cannot get hold of anyone by phone either. We are now $400 down with no straightener at all. Very poor customer service. Has put us of GHD completely. very disappointed with your service!!!!! Show details
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Recent reviews
Terrible Warranty Service! – I had made contact to ghd for my hair straightener that’s become faulty, I made contact over 6 weeks ago and still no update or response with the claim, instead they just keep coming back to me to say their warranty team is down or having technical issues. Really disappointed in their service after being a long time client. Show details
Still waiting for warranty 3 months later – My GHD stopped working within the 12 months and I completed an online warranty claim. I have had minimal correspondence despite sending multiple emails and I returned the product in May. I still have no replacement, no information or communication & extremely disappointed with the customer service. Show details
Bad Customer Care – 2 faulty GHD straighteners in the past 3 years is totally unacceptable. In fact the last GHD I purchased in August 2022 has failed already. I believe this may be a refurbished product as it stopped working in less than 8 months! I sent the broken GHD back in mid April and still have not received a replacement one even though it is a warranty claim. Two faulty products in 3 years is definitely not a quality product! Show details
Defective item and Defective replacement – I purchase the White platinum + GhD Styler on 2/5/20. After less than 2 years, the product stopped working. I had to pay more than 25$ to ship the defective item back in the hope of obtaining a replacement since the styler is under warranty. They sent me back a letter stating that the product is defective and that they enclosed a ''new'' one.… Read more
Unfortunately, the ''new'' one is also defective from day one. I'm now in the process of trying to get them to pay for shipping the ''new'' one back and hoping to receive a styler that actually works. That is extremely disappointing. Even though the styler works well (when it works), I would not recommend it to anyone.
Terrible product that doesn’t last – Had my ghd for 2 years barley used like new it just stopped working wouldn’t turn on anymore I emailed them they offer me 15% of another one instead of offering to fix or replace the product it was just 2 months out of its 2 year warranty I will never purchase again as my last one last me 8 years and this one 2 years never again purchased a… Read more
Remington for half the price and works awesome. I believe in looking after your customers for repetition on sales but not ghd take your money for expensive hair products that break down after the warranty I think is very suspicious.
Faulty, terrible after sales service – 2 faulty GHD straighteners in the past 4 years, the replacement sent to me for the original faulty product they don't offer any warranty and I believe this may be a refurbished product as it's missing part of the product number, now this 2nd ghd is faulty they wont do anything about it. Two faulty products in 4 years is not a quality product! Show details
Great straightener! – This is my second GHD (other was working wonderfully until I left it at the gym and it got stolen!) and I love it. The red plates are super cute and it works perfectly. Heats up so quickly and maintains a steady heat. Very smooth, doesn't snag, easy to use, gives a glossy pin straight finish. Love my GHD. Show details
GHD failed after 9 months – As per Donna C's review bought Pink gold straightener, stopped working after 9 months. Will not refund and will not replace with my choice of colour either. Don't even offer repair service. Extremely disappointed and do not recommend! Show details
Don’t waste your money on a limited edition – Don’t wait your money on a limited edition Ghd straightener, if it fails as mine did they will not refund and will not replace with another limited edition… so disappointed in ghd Show details
Find out how ghd Original IV Styler compares to other Hair Straighteners
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Amazing!! – (#UPDATE I baught a new GHD after my old one finally died and it has been complete rubbish. Didn't even last me a year and it was so bad and such a cheap make of the original that I didn't even bother following up the warranty to get it replaced. Absolute junk. Stay away from GHD. They must have sold it or moved it somewhere cheap. What a… Read more
dissapointment!!!!! Never giving them another shot**)
It occurred to me today I have had my ghd for roughly over 15 years and honestly it still works like the first day. I use it almost everyday and have thick curly hair and I have never had any issues with it. If this doesn't warrant writing a positive review then I dont know what would. I love my ghd. Definetley value for money.
I love GHD – Today my GHD has died on me. I give it a 5 star because I’ve had it for approximately 25 years now.. & used it after every hair wash. It’s travelled everywhere with me & I’ve never had an issue with it. It’s clearly an extremely solid product & I can’t recommend it enough. In saying that, I really hope GHD have maintained the ‘old school’ quality & haven’t opted for cheaper production. No complaints from the one I purchased over 2 decades ago. Show details
Don’t rate it! – I have always bought GHD’s since they come out! Very disappointed in the quality of them now! They feel so cheap now! Doesn’t glide through my hair gets stuck when styling! Heats quickly but to me not hot enough I have thick hair and takes heaps to straighten! My ends have been damaged.. Show details
Always does the job PERFECTLY! – My hair is quite thick and fluffy with a little frizz, so it doesn't take me long to have it looking smooth and straight. It takes a minute to heat up by that time i have brushed and parted my hair so no time wasted. It does my hair so nicely and doesn't damage it at all, Takes around 10-15 minutes to do my hair which is the length of the middle… Read more
of my back. I go to the hairdresser once every 6 months and they always compliment on how strong and healthy my hair looks and feels. This is my second original GHD straightener in the past 11 years. My last one lasted 8 years and I have had this one now for 3 years and use it once or twice a week, definitely great value.
Built to last! – I purchased my ghd original in 2010 and it is still going strong, I decided to buy a replacement in the exact same style, mostly just to treat myself, but honestly the original was absolutely fine - a little wear and tear on the outside but function was immaculate for 11 years and daily use. Amazing. These are perfect for straightening, curling… Read more
and natural waves. I use it along with the heat protectant spray and my hair feels great & protected.
Worth the price point!
Excellent Product - Great Service – I had a GHD styler for 14 years, and then was gifted a new GHD not long after. Sadly, this one was faulty. Lisa, from the customer service team was lovely to deal with and helped me with my warranty request - my GHD holds sentimental value for personal reasons but Lisa was polite, and a pleasure to deal with. I will continue to use GHD's, for life! Thank you Lisa, and GHD. Show details
Ghd have gone downhill – I had a limited edition ghd for about 7 years and recently replaced it with a new one. I had to get it replaced under warranty because it wasn’t getting hot enough. They sent me another one, the customer service is great but this one is crap too. How can they have changed so much since my limited edition one. I wouldn’t recommend at all, you’d be better off buying a cheap Vidal sassoon one, they work about the same. Show details
Good product but costly – It's a costly product. It won't straighten your hair if its overly curled. But it will help to maintain the straightness for few months once you get your hair done professionally. Show details
Perfect – I have been using GHD straighter since the day it came out, so it has been over 12 13 years, and I still use it to this very day, 2020. Its durable and still works well. Highly recommend. Show details
12 years on and it’s still going strong! – I received this hair straightener in 2008 for my birthday and it’s still going strong 12 years on! It’s amazing. Admittedly it’s a bit slower than it used to be..But that is to be expected. Talk about getting your money’s worth! Probably time to upgrade it, but it’s held on so long it’s hard to part with it!
It's an original – Heats up in minimal time, gets very hot, too hot unfortunately. I wasn't accustomed to the GHD technology, and unfortunately fried the ends of my hair when initially using it. I've changed the way I use it but recommend anyone buying one of these second hand (which is what I did), reconsider. They are too hot and will damage your hair if you don't know what you're doing. I have it on professional advice the new technology is very good. Show details
OK - on my thick afro – Often have to use this product two times over to reach my desired texture. Not too fast - have to pass through hair slowly. Sometimes can overheat and let off steam
The best !! – The original is the best in this case! Quick and easy to use, heats ups so fast, doesn’t burn hair and has a great non sip handle which is great cause I have very long hair. Exactly what I needed Show details
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