Amazing, and I mean amazing, customer service.
I ordered an embossed leather notebook holder and it arrived well before the expected date. However, and error in the embossing led to my requesting a replacement. It was a gift for a major birthday and she was in self-isolation. Gifts Aust responded by sending a replacement directly to the birthday girl on her birthday - via special courier.
The notebook holder, with its soft leather that makes you just want to pick it up and the matching pouch were a big hit and thank you to Gifts Australia who also let me keep the one with the error.
Amazing! The perfect new baby gift
I sent recently sent a gift hamper to my sister in law after she had a baby. Not only did it arrive right on time (very impressive considering we're in the middle of a pandemic) but it was so beautifully wrapped. She adored all the contents, and so did my nephew. He especially loves his wooden rattle! I will definitely order from this website again.
Excellent customer service from Victoria Burke
I purchased 2 Skydiving Experiences through the website and despite the fact that I had some troubles trying to buy it initially (due to a change in the price) Victoria was absolutely lovely, she helped me with everything I needed, sorted out the problem and even checked up on my on how I went in the end and making sure I was completely happy with the process.
It really surprised me the efficiency and speed during this process.
Thank you Victoria! :D
Beautiful baby hamper
Sent hamper to first grandson
Great value for money!
Ordered one day, arrived the next
Thankyou so much
Mum and dad loved it for their first baby
Beautifully presented.Thankyou so much
W and C Buckley
The reviewer stated that an incentive was offered for this review
Really quick and easy service, lamp was perfect too!
Just so easy to order and it arrived very quick. The gift (Dinosaur Lamp) was absolutely perfect for what we had in mind, thank you for making this such a breeze for us!
Items do not work
Bought two Maverick BBQ Sausage rollers neither of which roll or work.
Paid extra to have items sent a certain date and as the items were not scanned in to the system, redirected them so they wouldn't be left at the door as there have been mail thefts in the area.
Gifts Australia refused to refund the postage saying I'd redirected but I redirected as the app showed the items had not even been sent on the day they were to be delivered to me.
I will be looking for a refund of the items ordered as they are basically useless.
Number 1 gift absolutely right
The book I bought is original and just right. Sadly, the poster I ordered was incorrect and had not been packed securely and arrived crumpled and not fit for a gift. Gifts Australia resolved the issue with great consideration to my frustration at the mistake. Sadly by then poster out of stock.
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