GIO worthless policy
We have had insurance with GIO for more than 20 years. November 2019 we had two trees smash through our house. GIO immediately demanded payment of the $2000 excess. Quick to pay out the contents, but why buy new furniture when you don’t have a house to put it in. 3 months later we are on our third assessor and they keep sending out so called make safe teams who just do more and more damage. Ended up having to buy my own tarpaulins and put them over the house to stop further damage. I got quotes from competent local builders who were ready to st...art, all ignored by GIO. No offer of alternative accomodation although it is clearly stated in the policy. Lots of excuses and blaming previous people. Most unpleasant and stressful experience. We are now considering engaging lawyers to get some sort of outcome. Don’t bother insuring with GIO or any of the Suncorp group, they are only interested in their balance sheet not looking after their customers.
- Verified customer
Poor customer service
I purchased a policy after receiving a quote and correcting errors made by GIO. I hope they are listening to the conversations that are recording for quality assurance purposes.
Called back to confirm they had my correct email address, which they didn't, now corrected. Asked for the documents to be re sent. Receive an email a few minutes later with policy documents but no cost, price, receipt or proof of payment. Rang again and told it will take 5 working days to send a receipt. What a load of crap. Does anyone make a purchase of $1,200 or more and not receive a receipt immediately? Will be cancelling the contract tomorrow.
Paying a fortune for insurance without really having any insurance
We thought we were covered for everything with GIO, we pay a ridiculous amount more in premiums a year than other companies charge thinking we were covered for everything and would be looked after if the need arises, HOW WRONG WE WERE!!!!!!. Put in a claim in which there was mimable damage at the time but after nearly 4mths the damage has gotten worse and repair cost increased significantly with no resolution in site from GIO home repair team, unfortunately the only way l found to get any progression what so ever was go use the GIO complaints line. Still waiting for a call back from week ago. Dont waist your time money or energy with GIO
totally dysfunctional claims department and GIO home repair Team Terrible time wasting experience
6 weeks delay to replace skylight dome , water damaged attic flooring and electrician , small claim around $4,500 two days work at the outside . home repair team hopeless they will not answer emails
28 years of cover
We have had our house and contents insured with GIO for about 25 years and have had several claims all have been resolved in a reasonable time frame and to our satisfaction with minimum fuss. Workmanship has been very good on most occasions. Policy price has certainly increased over the years but isn't excessive.
Superior service in every way
We have two tenanted properties insured by GIO in Castle Hill. Major storm damage in December 2018. One house almost fully destroyed with a tree smashing through 2 floors., The other one roof collapsed under a tree taking out a bedroom and bathroom.
GIO stepped in Immediately, made the place safe and organised quotes and builders. I did not have to worry about anything at all since then. The first house is now up and released. the second one they are still working on due to the size of the damage. Superior builders and excellent communications...
Integrity of gio home insurance
My parents made a claim for hail damage in December as of 9/4/19 gio contractors have completed no progress the 500 dollars access has been paid the start and completion date has long past many phone calls to the builder and gio show a lack of sincerity and integrity if this is not address in 7 days legal action will be pending
Take excess quick. Repair slow!
Made a claim in early January. Excess taken immediately. Claim Accepted. Nothing done almost April. No aircon for most of summer. Thanks very much! Not even excuses just no action.
GIO claim service was friendly, proactive and helpful.
Our home was significantly damaged after the Berowra Heights 20/12/2018 hail storm.
GIO was friendly, proactive and helpful - During the claim process.
The face to face presentation organised by Suncorp, for hail damage affected customers, was excellent.
I have spoken to a number of Berowra residents affected by the hail storm. The Suncorp customers I have spoken with seem happy. There are a number of non Suncorp customers, quite unhappy.
Disgusted and frustrated with process
We have been insured with GIO for over 20 years with numerous motor vehicle and house policies. We recently had a water leak in our balcony. I had to pay the $1000 excess for them to tell me that they would only repair part of the job which was worth under $1000. Partially accepted the claim?? The balcony became dangerous as they took so long to assess it. I had to have it staked and remove tiles to assess that it was not due to poor tile maintenance as they suggested. After 2 months they still have not decided what to do. Will be taking this to fair trading.
GIO have to be the worst insurance we have ever dealt with. Policy is absolutely worthless.Lost a diamond in my eternity ring while on holiday rang Insurance as soon as we got back the next day and lodged it. Told them that our jeweler would be busy and would like to leave it until after Christmas. Was never told that we would have to go through their jewelers. They now referred us to page 87 which says they choose how to settle a claim. My diamond is high quality S1 and their jewelers quote is $900 less than our jeweler who made the ring, wha...t are their jewelers going to put in a piece of glass! This is the first claim we have with them and am absolutely disgusted, thiefs. Same as the other person was on the phone 45 minutes had to end up taking another call and and had to call back , after another 45 minutes hung up and managed to find online form to fill out. Our premium is due and believe me we will not be renewing with them 3 years and not a claim and now this disgraceful situation. Premium went up $700 from last year. Has not been settled as they offered $600 to settle and we have $100 excess and cost of repair and replace diamond is $1587.00. Will be taking this to the Insurance Ombudsman once the process with this disgraceful company has been gone through. They are very quick to grab money off you but come time to claim is a different story. Yes when you call about renewing or getting new policy you get through immediately any claims etc and you might as well go down and do your shopping and still be on hold when you return. No call back facility. The price we have to insure our home we would build a mansion but if it burnt down they would not give you the money you would have to use their builders who we have heard people have nothing but aggravation, if you you choose your own builders they make a settlement and it sure won't be what it is insured for! One star rating it too much.
No dial back functionality - shocking customer appreciation
I have been on the phone for just on 1 hr. No call back functionality - unbelievable. Sack your manager of customer service and engage someone who understands what those 2 words mean!! With all the weather related disasters you guys need to-step up and bring in much more staff on weekends.... not 2.
My house has 6 destroyed skylights, 2 tarps covering the whole roof which has 200 damaged roof tiles and these tarps have dislodged after last nights storm. Do you think i can find someone in the customer service area who can get someone around to secure before the possible thunderstorm tonight.
The good thing..... waiting and listening to the hold music for 1 hr made me so angry i decided to write this review
Waiting over an hour for a phone to be answered and no call back function
Trying to make a claim for my mother with dementia who has to be the person speaking to them and have been waiting for an hour with her almost hysterical besides me. If I hang up I’ll have to wait an hour again or who knows how long!!!!!! Haven’t made a claim because I can’t get through!!!!
Australians Deserve Better Services, Come one Management you need to lift your Game
An incident happened yesterday and my home is not safe to live especially with kids and pets being part of our family. My home needs immediate attention to make it safe home. Is spite of numerous attempts to contact company's phone number, I am unable to speak with them.
I called yesterday around 9:00 pm and I was on hold for 1 hour and then there working hours finished at 10:00 pm.
I called today around around 8:00 am , their system responded wait time of 20 minutes but no one picked my call even being on hold for 29 minutes then phone co...
Rude customer service
Tried to cancel within the cooling off period, the operator was not clear with the cancellation and tried to not refund me the full amount. Rude customer service, being condescending and patronizing. Unbelievable attitude, I won't be insuring with GIO anymore, no matter the price. Have never been treated like that, the operator called me a liar and tried to make it sound like I wasn't being truthful when in fact I didn't misunderstood what he was saying. Just do your job and don't give customers attitude.
Great insurance company
I have been with GIO for over 10 years, have had several home and 1 car insurance claim. They have been nothing but helpful and did everything by the book. I am totally happy with their service. From the moment I have lodged a claim, to the follow up they provide when making sure everything is on track is terrific.
- Verified customer
Just found out that the GIO don’t refund your registration, CTP or remaining insurance premiums when your car is a write off
Car was only insured for $1600 hit by a truck undriveable went to their repair outlet, they took photos and said it’s a write off, GIO did not believe this I had to wait two weeks to go to another outlet they phoned me and said write off but still no contact from GIO I must have made 15-20 calls and still not satisfied with their response.
Great people, empathetic and helpful staff when I need to claim
I’ve been with GIO for eight years and only recently cancelled my policy when I sold my home but I still hold their car insurance policy.
Over the last eight years I’ve had to claim twice, once was when I first bought a new home and got burgled soon afterwards, where the thieves took quite a lot of jewellery, computers and damaged a window.
The second time was when I accidently flushed my wife’s ring down the toilet and obviously couldn’t get it back even when I called in the professionals.
On both occasions the people at GIO were very...empathetic and responsive to my situation. The claim processing time was very quick and I was able to get replacements, repairs or payouts within a few weeks. One thing that GIO (and most other insurers) do, which really annoys me is the discounted rate you get when you join them online, which isn’t available at the time of renewal. However, GIO have been good to pass on those savings to me when I ask them about it and they’ve also applied other loyalty discounts to my account as well as upgrades to the policy when there are offers available. Overall I’ve really got nothing to complain about and I’ll definitely continue to use them when I get a new home.
They simply do not care.
Insured over 30 years. Pensioner parents made a claim for water damage in a bathroom and almost 4 months later still do not have a bathroom. Sent out a builder to quote and after 2 months later said they were too expensive. Sent another builder out and repeat process and after another month decided they were too expensive and back to the first one. Now demanded a payout since they continue to run us around and now they are stalling saying " Be Patient". How patient would you be after 4 months with no bathroom?
Absolutely useless and pathetic service. They dont care we don't have a fully functional bathroom. Do not use them and looking at other reviews here seems many others have the same issue. Now going to ombudsmen before legal options.
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