Lifetime Repair Guarantee does not mean Lifetime repair Guarantee!
Our heating and air conditioning unit has an issue with it called up GIO because we have a lifetime repair Guarantee on the unit itself and after a full day of back and forth with GIO employees with different options on if we are covered or not the denied the request. Had to continually call them because they were not informing me when they said they would. Now we are stuck with no heating in winter time due to the lack of professionalism by the employees who I dealt with. One employee and there supervisor told me it was all covered and then transferred me to another department where after 5 hours of no contact when I rang just said no we will not be covering your claim. I believe they did not manage this claim in a professional manner.
GIO - DO NOT USE
Policy is easy to set up. Have insured with them for approx 10 yrs.
One minor claim for hail damage was organised and repaired reasonably quickly.
One more significant (but not particularly large) claim for water leaks has now been going for nearly 3 years.
GIO took 5 months to start and then moved us out to a tiny apartment for 9 months to do about 6-8 weeks worth of repair work spread out over that time.
Client Manager refuses to visit site, has virtually no knowledge of construction.
Assessor has knowledge of construction but refuses to go u...
House Insurance Claim Process
From my once only experience with a house insurance claim, I found the process employed by GIO outdated, lacked communication, feedback non existent, the case manager lacked interest and the onus was on the customer to pursue/follow up the GIO contracted tradesman.
Utterly frustrated with the whole process, I gave up and paid for the repairs out of my own pocket. GIO, never again.
don't use GIO. they will try hard to get out of insuring you.
I had a claim made on the 2nd of November 2020 and to this day, March 30 2021, they have still not made repairs, settled the claim or taken action.
I have contacted thiner internal disputes team 5 times now and each time they make promises to sort it, they end up not doing anything. don't waste time with internal disputes, go straight to AFCA and make a complaint.
my house is mouldy, my family are stressed and exposed to mould.
they have tried to cancel my claim, but had to honour it. they have investigated me for fraud and found nothing. they...
Premium creep a total rip off
We have been insured with GIO for house and contents over 10 years with just one claim which was a terrible experience. But they paid in the end so we stuck with them. Our premium just went up 26% to nearly $4,000pa with a $600 excess so I got a quote for identical cover from RACWA for $1600 and a $200 excess. Either they are pricing WA out of the market or we are paying for all of the recent QLD claims (since they are owned by Suncorp)
*** 2021 Worse Insurance Company - due to incompetent staff member ***
*** 2021 worse insurance company - due to incompetent staff member like [Name Removed] ***
My claim experience with [Name Removed] on 07 april 21:
Hopeless & incompetent staff member like [Name Removed] are the reason why I am force to leave gio after 15 years.
What I received from [Name Removed] so far :
1. Extremely poor customer service
2. Lazy, arrogant & totally useless
3. Time consuming conversation through emails
4. No business & cost saving sense for gio...
Poor claims experience
We recently experience storm damage to our roof where our carport came away. To date a simple replacement and repair job has been made extremely difficult by incompetent's builders and GIO. To date I have had to;
* Complete the make safe myself after continual request due to water ingress
* Advise the builder of builder regulations and the next steps.
* review their estimate and scope of works and ask for it to be rectified as it was well short of the requirements.
* Continually chase and follow up where the claim is at.
* Put forth continual...
Super easy claim
Just had a super easy claim experience for personal electronics which I appreciated . Lodged Wednesday and received a call on Thursday. No hassles with the claim (noting I had already provided the required evidence) and staff member was very friendly and helpful.
Good customer service, but inexplicable rate increase.
Very easy and professional phone assistance.
But I started this policy 1 year ago, and the renewal premium just increased by 25%!
I have never filed a claim, so no comment in this regard.
Claim made worse by GIO contractors and claims department not acting with diligence
Insured with GIO for years
Small claim for building lodged and it’s snowballed into a stressful, time consuming and unbelievable experience due to incompetence and unethical behaviour by GIO claims department and also their chosen repairers.
This has been ongoing for approx 3 years.
My house has two outstanding dangerous safety issues due to what GIO repairers have done. GIO know about this but are not doing anything.
During this claim, GIO repairers have differed in their opinions, cut corners and not been able to solve the probl...em created by the first repairer who changed a section of guttering. He has caused the new section of guttering to heavily overflow during rain. Second and third GIO repairer are blaming the design of the gutter and completely ignore me when I say their was not overflow before the claim, only since the replacement. The original fascia and gutter sat differently to the new, I have photo proof but GIO will not comment. First repairer also missed the electrical issue along with the GIO assessor. Second repairer left damaged asbestos which took almost a year for GIO to finally remove - only to leave me with another panel of damaged asbestos (now 4 months and waiting for GIO to remove)
Royal Commission - please review GIO
As a strata manager subjected to GIO’s rock bottom service levels where attempted to notify about a potential forthcoming claim, spending 30+ min first waiting and then patiently explaining the reasons another 30+ min to incompetent support legal staff that have no idea about their own instructions in PDS to policy holders, this is a company that is in serious need of a RC s review. It does not get worse than this. Appalling systemic service issues where I was hung up upon whilst asking questions being accused of being rude (when the opposite was nearer the truth - check the phone recording). Nobody here seems to care about their customers. Take your insurance needs elsewhere - this company is a lemon in all aspects. You have been warned.
No loyalty, UNAUSTRAILIAN
My wife has been insured with GIO all her life we have been together for 12 years and in the past 4 we have cancelled most of our policies with GIO, due to the fact they keep going up exponentially. We have never made a claimed at all, I can understand price increases with inflation but when you are talking about 19% in 1 year I am sorry but GIO is now in the trash can!
I just cancelled our 2nd last policy today and the operator didn't even question why.
GIO you are up there with Telstra one of the most UNAUSTRALIAN companies very disappointed you have lost us forever!!!!
THE BIGGEST RIP OFF INSURANCE
After we received our most recent renewal earlier this month and saw that it had gone up 33.6% to an exorbitant amount of $9,259.92 annually for a strata complex, we contacted another insurance company for a price comparison. We were shocked to discover that, for the same cover for building and contents and the same excess and flood insurance, the premium from another well known insurer was only $2,020.08 annually. This is a saving of $7,239.84 for the year.
We had been using GIO for our home and content insurance for 12 years and thought they were a reputable decent insurance company. Disgraceful GIO. You should be ashamed of yourself. Do your homework and stay away from the outrageously, exorbitant insurance company.
Fair to poor claim experience
- policy was easy to setup online
- I have lodged 2 claims (both storm damage) with mixed experience
- policyholder for 7 years
My poor experience has been principally with GIO's 3rd party assessor HomeRepair (and subcontractors). I have twice found them to be untrustworthy, bordering on deceitful; with no option for reassessment &/or poor avenues for appeal. I see 3 or 4 other reviews also specifically referring to poor experiences with this company (e.g. reviews by chainsaw, Ron C, Phillip N).
A subsequent claim for rectification of failed ...repairs by GIO subcontractors (contrary to claimed "lifetime guarantee on repairs") was denied without recourse or appeal. See also similar review by Gino de Vera. However, another relatively minor claim was paid without difficulty. P.S. In the "deceitful" case I was later advised that the person no longer works for the company (read that as you may).
FIGHT FOR FAIRNESS!!!
On the morning of Friday 25 September 2020, I went out into my back yard for an unrelated matter and noticed that my 6 year old pool filtration pump which is on a timer was not operating as it should have been. A pool technician advised the motor had burnt out so I lodged a claim with GIO and paid the $100 excess. A GIO operator asked me when the motor burnt out. I replied I did not know as I only discovered it by chance. I stated that the pump may have burnt out several days or even up to a week ago. Later that day, the same GIO operator calle...d me and advised that on 25 September 2020 there was a lightning event in our area which was most likely the cause of the motor burnout and my excess was now $600 as per my policy. I protested that this was grossly unfair because it is impossible to identify exactly what day the pump stopped working which could have been as much as a week ago. The GIO operator persisted that the lightening event was the cause of the motor burnout and removed the additional $500 excess from my payout. I was outraged by this. I could have first called the Australian Bureau of Meteorology to discover on what dates (if any) there was a lightning event in my area and lodged my claim identifying a different date but I didn't because I am **NOT** dishonest. I later lodged a complaint with GIO regarding the unfair determination of my claim. The complaints operator agreed that as the actual date of the motor burnout could not be positively established, then only the $100 excess should have been deducted. She apologised for the initial determination of my claim and the inconvenience caused, and reimbursed the $500 excess. Until this incident GIO had always been fantastic in my dealings with them and thanks to the wonderfully understanding complaints operator, I am still with the company after 43 years.
Questions & Answers
I would be very interested to hear from somebody at GIO about their reviews here and what I consider a very poor rating of 2 stars from 122 reviews . Does this even concern anybody at GIO ? It concerns me to think my family has been paying thousands of dollars every year for the last 45 years for what seems to be second rate insurance . Very disturbing for a staunch loyal 45 year customer .
I have just had contents ins claim and had no trouble they were very easy to deal with and have settled claim with no trouble at all
I submitted a very important question this morning and submitted my question. Have not seen any
What was the important question?
Does contents insurance cover damage by someone's horse to anothers persons car.
Check with GIO
Get an answer from our members and GIO representatives
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