Reviewer Photos & Videos
No respect for people time
No respect for people time. Was given a date for installation. Was told that I would receive a call to let me know what time they would be here. No call received so I followed up only to be put through to an answer machine twice. Eventually I received a call told me I was still on the run for today. So I waited again no call from installer no call from Gliderol H/O.
So disrespectful. We should be able to invoice them for the time waisted work missed. Now I'm having to rebook and another day work lost.
Plastic cog breaks after just a few years ... I am told that they do not sell replacement part but will happily sell me a new unit (over $600 fitted)
Fantastic service and great product
Mark came and quoted a new garage door for our renovation and suggested a new insulated sectional door. We accepted the quote and the door was scheduled for installation in 4 weeks. It was installed on time and looks great and works perfectly. Great SA company
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Very bad customer service
New garage door , motor faulty in two weeks, booked warranty service, no one came, call them, then the staff don't know anything and they blaming each other. Booked again this week, still no one came, and they said the person is sick. Their sounds like they don't have any responsibility.
I have tried numerous times to get someone to fix my door installation as it was not correctly fitted.They do not care have not bothered to follow up on any requests.
Adelaide Install - on time, on budget, Sales person quote and installer both V good.
Shane came and quoted, almost exactly 4 weeks later, Luke came and installed. It was on time, on budget, and a very clean install. Shane was one of the more competent guys who came to quote from various businesses, Luke was clean, tidy, knew what he was doing and was perhaps their most experienced sub-contractor.
I was very happy with both of these guys, I think your experience clearly depends upon who you get and how well your shed/garage/carport is built and prepared. I also think your own attitude may well play a part.
I don't know about longevity as yet , but I'm very happy to recommend both these guys here in Adelaide.
I'll report back in 12 months
Please keep the door shut
We had quite a few issues with the automation of our Gliderol Roller door and finally had a replacement motor sent to us. All has been going reasonably well until 6 months ago. Frequently when using the remote to close the door (on our way out) we come home to find the door fully open??? And so it needs resetting... frequently. Not good to go out presuming your home is safely locked up but that tricky little gadget (the remote) or (the motor) thinks otherwise. And so after all the issues we have had right from the day of purchase I would not recommend a Gliderol Roller Door for your garage. This unit is only 4 yrs 6 months old. Don't feel like the expense of replacing it.
Questions & Answers
Cost of Garage door + adding to carport?
Hi Susan, I am only a consumer & a happy one at that we have used other companies for other renovations and found Gliderol the best product, service and price. For your carport try a Fielders store or a local tradie from your local paper, the closer to home the more reliable they seem to be. cheers
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