Gliderol Garage Doors SA, Gliderol Warranty (Head Office)

A big shout out to Lindsay from Gliderol Roller doors South Australia who installed my new Roller Door today and it was great to see a professional at work and do the job to a very high standard, very helpull and friendly. Well done Lindsay. Also very happy with the product as i had a gliderol previously. Cheers Daryl Show reply

Just a review to say a massive thank you to Tony from Gliderol who helped me so much with my replacement remote control for my Gliderol garage door. He was knowledgeable and very professional and his service was very appreciated. May Cooksey Show details ·  1

Had a second roller door installed after paint started coming of and had a few dents from manufacture. After three visits from various people from the company finally had it replaced probably took six months May be alittle longer .this one doesn't appear to have the saftey retract on it as it came down on my car roof and was unravelling. Rang gliderol still waiting to hear from Alan. looks like one for consumer affairs not fit for purpose Show details

For almost 2 weeks I was calling 7 times to get someone to come and service my Gliderol door and replace the motor and every time the staff were courteous and said they would ring me back that day, though they never did I had to keep ringing them back the next day to find out what was happening. Finally, after two weeks they tell me that even… Read more

though it is one of there doors and motors they don't have the capacity to help me and that I'd have to find an independent service person. When I asked if they could give me the name of some they said that it wasn't their policy to give out names.

Breaks down every 12 months on the month it was installed!! – Do not purchase, I only got the gliderol genesis motor as it came with the build. It breaks down every 12 months on the month it was installed in April 2020. Last year I got it fixed under warranty in April. This year I had to get the rollerdoor doctors fix it in April for same problem but this year worse it didn't go down all the way plus it… Read more

automatically went up. If you start questioning them about warranties they become really rude and always use covid19 as an excuse of why not one sales person can come to the phone.

Worst company I have ever dealt with! – Saga started with a quote in Dec 2020 for installation of a double garage door. The disaster still continues as below: 1. Dec 20: Measure and quote undertaken, but measure failed to detect that the door needed to be tapered. Would not have expected such a 'rookie' error. 2. Mar 21: First attempt at Installation day. (i) No communication at all… Read more

from Gliderol as to when installation would take place. I called them at least half a dozen times, was shuffled through various teams until finally someone declared a date. (ii) No one showed up to install on the day. Finally called Gliderol at 1PM to ask where they were and was told it wouldn't happen today. (iii) Again, I had to follow up with many calls to get a second install date. 3. Later Mar 21: Second attempt at Installation Day. (i) Roller door installed and taper problem encountered (3 inch gap at one end). (ii) Door had dents in it. 4. April 21: Inspection of door undertaken and decision made to re-manufacture and re-install new door. Was told new order would be put in the system immediately. 5. June 21: Have called Gliderol more times than I can remember to get a re-install date and was informed in early June (for the first time) that somehow the order was not in the system properly so nothing had happened yet. So I'm over 6 months and counting to get a door installed - fortunately only 50% of the money has been paid. I'm contemplating paying the second amount in a timeframe consistent with the time its taken them to install the door. i.e.. sometime over the next 6 months with them calling me multiple time to chase - seems fair!

AVOID THESE GUYS IF POSSIBLE. Absolutely appalling Customer Service - worst I have ever seen in 25 years of renovating.

No respect for people time – No respect for people time. Was given a date for installation. Was told that I would receive a call to let me know what time they would be here. No call received so I followed up only to be put through to an answer machine twice. Eventually I received a call told me I was still on the run for today. So I waited again no call from installer no call… Read more

from Gliderol H/O. So disrespectful. We should be able to invoice them for the time waisted work missed. Now I'm having to rebook and another day work lost. L

Fantastic service and great product – Mark came and quoted a new garage door for our renovation and suggested a new insulated sectional door. We accepted the quote and the door was scheduled for installation in 4 weeks. It was installed on time and looks great and works perfectly. Great SA company Show details ·  1

Very bad customer service – New garage door , motor faulty in two weeks, booked warranty service, no one came, call them, then the staff don't know anything and they blaming each other. Booked again this week, still no one came, and they said the person is sick. Their sounds like they don't have any responsibility.  Show details

Poor service – I have tried numerous times to get someone to fix my door installation as it was not correctly fitted.They do not care have not bothered to follow up on any requests.

Adelaide Install - on time, on budget, Sales person quote and installer both V good – Shane came and quoted, almost exactly 4 weeks later, Luke came and installed. It was on time, on budget, and a very clean install. Shane was one of the more competent guys who came to quote from various businesses, Luke was clean, tidy, knew what he was doing and was perhaps their most experienced sub-contractor. I was very happy with both of… Read more

these guys, I think your experience clearly depends upon who you get and how well your shed/garage/carport is built and prepared. I also think your own attitude may well play a part. I don't know about longevity as yet , but I'm very happy to recommend both these guys here in Adelaide. I'll report back in 12 months

Please keep the door shut – We had quite a few issues with the automation of our Gliderol Roller door and finally had a replacement motor sent to us. All has been going reasonably well until 6 months ago. Frequently when using the remote to close the door (on our way out) we come home to find the door fully open??? And so it needs resetting... frequently. Not good to go out… Read more

presuming your home is safely locked up but that tricky little gadget (the remote) or (the motor) thinks otherwise. And so after all the issues we have had right from the day of purchase I would not recommend a Gliderol Roller Door for your garage. This unit is only 4 yrs 6 months old. Don't feel like the expense of replacing it.