Gliderol Garage Doors

Matt Chapple from gliderrol has gone above and beyond our expectations, he showed up on time and has worked with us for our 2 roller doors and suggested the better type of doors would suit and the colours that would fit in to suit the front and back facades. Thank you D.Broad

A big shout out to Lindsay from Gliderol Roller doors South Australia who installed my new Roller Door today and it was great to see a professional at work and do the job to a very high standard, very helpull and friendly. Well done Lindsay. Also very happy with the product as i had a gliderol previously. Cheers Daryl Show reply

Just a review to say a massive thank you to Tony from Gliderol who helped me so much with my replacement remote control for my Gliderol garage door. He was knowledgeable and very professional and his service was very appreciated. May Cooksey Show details ·  1

Gliderol great customer service – Contacted Donna from Gliderol customer services, for advise on which remote fob would be compatible for my garage door. She asked me to send photos and within minutes I received a link for a remote. I ordered it and it arrived the next day. Works perfectly. Great customer service from Donna. Show reply

Gliderol Servicing – I had Gliderol out to my home to fix an issue of "Phantom Operating" on my door 6-7 weeks ago. I was told that as the motor is only a few years old, the issue should be resolved with replacing the circuit board. The Phantom Operating issue was fixed but i still had trouble with the remote control not working. Very happy that Gliderol returned and… Read more ·  1

replaced the receiver under warranty from the circuit board. Sam is brilliant - always gets onto the job promptly and very pleasant, fair and friendly to deal with.

Had a second roller door installed after paint started coming of and had a few dents from manufacture. After three visits from various people from the company finally had it replaced probably took six months May be alittle longer .this one doesn't appear to have the saftey retract on it as it came down on my car roof and was unravelling. Rang gliderol still waiting to hear from Alan. looks like one for consumer affairs not fit for purpose Show details

For almost 2 weeks I was calling 7 times to get someone to come and service my Gliderol door and replace the motor and every time the staff were courteous and said they would ring me back that day, though they never did I had to keep ringing them back the next day to find out what was happening. Finally, after two weeks they tell me that even… Read more

though it is one of there doors and motors they don't have the capacity to help me and that I'd have to find an independent service person. When I asked if they could give me the name of some they said that it wasn't their policy to give out names.

Replacement track not available so had to purchase a whole new system, after just 9 years – My Glidermatic GTS+ remotes had been playing up for a while. Sometimes they worked but often I had to press the button a dozen times before the door would open or close. Yesterday the door closed then automatically opened again. It did that each time I tried to close it. Then it wouldn't close fully, then it wouldn't open! Had a local company… Read more

inspect it today and the rubber teeth were coming off the track but apparently Gliderol no longer offer replacement tracks, meaning I needed a new system installed! I've now had to pay for a new track as well as a new motor and three new remotes. Needless to say, I'm using a different brand this time! At least the new brand comes with a 7 year warranty unlike the pathetic 2 year one Gliderol supplied. Not at all impressed with this company.

Soft/close auto door issue – Had x2 Gliderol Genesis garage motors installed 3.5yrs ago. Already had 1 motherboard changed on 1 motor around 2yrs ago. Then around 1yr ago 2nd motor decided to start opening/closing hard instead of softly at the end of up/down cycles. Question is even after getting service done and technician resetting travel limits , the door still doesn't… Read more

soft open/closes, putting stress on motor rail, springs,etc. Service guy said torsion springs are fine.

What to do next. Am I entitled to new motor under 5yr warranty?

Bad customer service very unprofessional staff – If I could give 0 stars I would, bad customer service very unprofessional staff/ company I called gliderol at Holden Hill South Australia to book in to have a battery back up install for my roller door, my garage door is the only access into the garage, the company that originally installed my roller door ( allstyle garage doors, pooraka) where… Read more

supposed to include the battery back up but never did,so I had a date booked had to wait 2 weeks for the next available time which was 28th February, on the day of my appointment I was supposed to get a call from the installer to let me know what time he Waa coming I had requested a morning appointment because I had a 1215 appointment, I didn't get a phone call from anyone, I ended up calling gliderol and was told that the battery back up wasn't there the other parts where there but not the battery back up, so they re ordered the battery back up, I was also told there's another way I could go which was manual over ride which the woman told me was $157 battery back up is $500 including installation, I was then booked in for the following week today 5th of march, I didn't receive any confirmation text yesterday so I called gliderol Holden Hill and they confirmed my appointment and again told me the installer would call me on the day between 8,-9 am with the time, no one called me so at 10.30 I called gliderol Holden Hill to be told no one is available today to come out to install my either battery back up or the manual over ride,which is what I had decided to go with, the woman I spoke to Helen in the service department was very rude she continuously spoke over me when I was trying to talk she had previously told me the manual over ride was $157 but failed to tell me that didn't include installation and gst which would be a total cost of $360, she continued to speak over me wouldn't let me talk, I asked if I could have some discount for compensation due to what has happened now twice with them coming to install their products and she said "no" I then asked to speak to the manager was put on hold after 5 minutes Helen came back told me the manager was on another call and would call me back but at the time of writing this they haven't called me back, very bad customer service all together I don't recommend using gliderol I wish I had never got their roller door to begin with

Giderol Genesis remotes – The remotes last 2 years and 1day at most and are unreliable even when working. At $75 dollars a pop should be better.2 year warranty could recommend to anyone and you can't buy a compatible one that's why they are so expensive.

Totally Unreliable – Had a measure and quote from Gliderol through Bunnings on 2nd June. As of today 19th June 2023 still have not received quote. Went back to Bunnings special order counter they still have nothing from Gliderol. Called back to Gliderol,no help at all told to go back to Bunnings. Cancelled quote will go elsewhere,they just don’t care. Show details

Breaks down every 12 months on the month it was installed!! – Do not purchase, I only got the gliderol genesis motor as it came with the build. It breaks down every 12 months on the month it was installed in April 2020. Last year I got it fixed under warranty in April. This year I had to get the rollerdoor doctors fix it in April for same problem but this year worse it didn't go down all the way plus it… Read more

automatically went up. If you start questioning them about warranties they become really rude and always use covid19 as an excuse of why not one sales person can come to the phone.

Very poor transmission – This gliderol definitely is a inconvenience Technically u should be lucky to open the garage from u r car. Sometimes work.. Some times 2 meter standing away from garage also does not help I would never recommend gliderol

Amazing Service – I was transferred to customer service when my roller-door failed to go down. My agent was Daniella and she not only helped me close it, she also got an service repairer to come out to me the very next day! She was so friendly , helpful and went well beyond her job to help me out! A big shout out for your incredible customer service skills. You are a true gem :) Show reply

All smoke and mirrors customer service – Gliderol WAS a good news South Australian business known for its quality products and friendly service. I have had numerous houses over the years with Gliderol doors. However, since being bought out there 'service' is non-existent unless you are buying a new door. There is zero after sale service and maintenance (or care). I contacted them through… Read more

their web site to try and get a serviceman out to the house for a door not shutting properly. 5 weeks later-nothing. I rang the office to complain and try and get a servicesman - nobody available, I'll take your message. Nothing. I complained on their website and inwriting. A manager rang to advise they were very busy, apologised and said she would personally arrange someone.

It is now nearly 4 months since the initial request, several phone calls, emails, web enquiries etc, and still no serviceman, no appointment, no contact and NO CARE.

They certainly seem to have become a sales only business that has outsourced its servicing to local contractor with absolutely no support, communication or concern for their customers.

After writing this, Product Review mediated with the supplier to gain a response and a serviceman. It cost me over $200 for a door adjustment of which only worked for a couple of weeks and it broke again. I have now been trying for well over 2 months to speak to someone to arrange the serviceman to come back out. I have left numerous 'messages' because there was never anyone in their Service Department when I rang.

This is without a doubt the worst company I have ever dealt with 'ever' for customer service.

They welcome new customers with all the service in the world, but dont ever have your product break down.

Sometimes works – Had this garage door opener for 5 years and I’m just over it. I can be right in front of the door and sometimes it opens first go other times u can press it 50 times and nothing. Randomly works.

Great online advice for alterations to my garage door – These guys have saved me literally hundreds$$$ with their online advice. I think fairly those negative comments are unjust considering you are not being charged for hire time and expert advice. I’m sure if your Q is not answered within your timeframe expectations then there would be good reason why. We as unlearned botchy garage door repairers… Read more ·  1

should be thankful we can access such a service, because there are many businesses that don’t provide this level of service. Thanks And regards, Sean

Useless in a power failure – Unlike every other brand of door Gliderol doors do not have a chord to unlock the barrel for manual operation in power outage. When I questioned this I was told I had to climb up a ladder to unlock it and again to re-engage when the power is restored. Their attitude was arrogant and without concern. So an elderly person has to get a ladder in the… Read more

pouring rain, maneuver it between the car and side of shed and then climb up. Please do not buy from Gliderol and prevent others the frustration of dealing with this mob also. I see they have over 50 bad reviews and have pretty much ignored them all. They do not deserve our business.

Unscrupulous "manufacturer" does not sell spare parts in order to force the customer into buying a new item – The point here is about greedy and unscrupulous “manufacturers” having a deliberate policy of not selling spare parts in order to force the customer to buy a complete new product My belt driven Gliderol GTS+ OPTIMA garage door opener failed in May 2021 after roughly 5.5 years of service. The problem was that the belt had lost a few teeth after 5… Read more

years of work. As a mechanical engineer, I did not find anything peculiar about it. Materials do fatigue. Naturally, I rang the manufacturer wanting to buy a replacement belt. The answer was something like this: “We do not sell the belt, you have to buy the whole track. However, we do not manufacture that model any more. The track from the new model will fit yours, but with some modifications …………. Bla, bla, bla You better contact our Cairns representative, Best Doors, and talk to them about it.” Best Doors did not want to know about all that complication. Their solution (for a broken drive belt) was a brand new opener, installed, for $520. I still tried another garage door repairer and got the interesting (and consistent) reply: “that model is now obsolete and we will supply a brand new motor for $?????” So, the model is obsolete. Aren’t all the Commodores, Falcons, Magnas, etc, also obsolete? Do you buy a new car when your alternator belt fails? Unfortunately, the best solution I found for this one was to buy a brand new garage door opener from a supplier who guaranteed (over the phone) that all spare parts (including the belt) will be available well beyond the 5 year warranty period. I’m not holding my breath, though.

Worst company I have ever dealt with! – Saga started with a quote in Dec 2020 for installation of a double garage door. The disaster still continues as below: 1. Dec 20: Measure and quote undertaken, but measure failed to detect that the door needed to be tapered. Would not have expected such a 'rookie' error. 2. Mar 21: First attempt at Installation day. (i) No communication at all… Read more

from Gliderol as to when installation would take place. I called them at least half a dozen times, was shuffled through various teams until finally someone declared a date. (ii) No one showed up to install on the day. Finally called Gliderol at 1PM to ask where they were and was told it wouldn't happen today. (iii) Again, I had to follow up with many calls to get a second install date. 3. Later Mar 21: Second attempt at Installation Day. (i) Roller door installed and taper problem encountered (3 inch gap at one end). (ii) Door had dents in it. 4. April 21: Inspection of door undertaken and decision made to re-manufacture and re-install new door. Was told new order would be put in the system immediately. 5. June 21: Have called Gliderol more times than I can remember to get a re-install date and was informed in early June (for the first time) that somehow the order was not in the system properly so nothing had happened yet. So I'm over 6 months and counting to get a door installed - fortunately only 50% of the money has been paid. I'm contemplating paying the second amount in a timeframe consistent with the time its taken them to install the door. i.e.. sometime over the next 6 months with them calling me multiple time to chase - seems fair!

AVOID THESE GUYS IF POSSIBLE. Absolutely appalling Customer Service - worst I have ever seen in 25 years of renovating.

No respect for people time – No respect for people time. Was given a date for installation. Was told that I would receive a call to let me know what time they would be here. No call received so I followed up only to be put through to an answer machine twice. Eventually I received a call told me I was still on the run for today. So I waited again no call from installer no call… Read more

from Gliderol H/O. So disrespectful. We should be able to invoice them for the time waisted work missed. Now I'm having to rebook and another day work lost. L

very good quality door and 100% reliable after almost ten years service – Installed nearly 10 years ago in a group of 3 town houses, the reliability and quality of the roller door itself and the mechanism is outstanding. I have one of the townhouses and would recommend them to anyone. Show details ·  1

Fantastic service and great product – Mark came and quoted a new garage door for our renovation and suggested a new insulated sectional door. We accepted the quote and the door was scheduled for installation in 4 weeks. It was installed on time and looks great and works perfectly. Great SA company Show details ·  1

Very bad customer service – New garage door , motor faulty in two weeks, booked warranty service, no one came, call them, then the staff don't know anything and they blaming each other. Booked again this week, still no one came, and they said the person is sick. Their sounds like they don't have any responsibility.  Show details

Glide a crap – Please think again before you buy one had our shed built just three years ago it came with gliderol doors one auto opener was never working right after many calls to the shed builder Allgal never got any response . The door remote would work sometimes then would not have get out of car wave it around at the door to get to open. After putting up… Read more

with it so long had enough rang then they sent a man out today who told me remote receiver was no good $300 plus $145 install to fix it . Other door openers warrant there doors for 5 to 7 years so please look elsewhere or be annoyed right off like me

Poor service – I have tried numerous times to get someone to fix my door installation as it was not correctly fitted.They do not care have not bothered to follow up on any requests.

Most awful service possible, truly unprofessional – Unclear about their prices and services. They will say what their services are and how much it will cost but then they will charge you more and tell you that this is what you always talked about when you did not. They do not send an estimate just talk over the phone and of course after their service will send an invoice. Make sure to get your warranty signed otherwise they will not bother telling you.

Corroding panels on garage doors – Poor quality product. Rust and corrosion after 3yrs. Company refuses to replace doors. Didn't bother to inform us their decision.

Avoid like the plague – Door sounds terrible - clunks and whines so loudly it can be heard by our neighbour across the street. Service tech says the sound is coming from the motor but Gliderol don't want to take any responsibility for their faulty product even though it's only 2 1/2 years since installation in a new home.