3 months old
POOREST QUALITY. 3 months old. 5 high bay roller doors supplied by shed builders with his shed kit. 2 replaced by shed builder. Not game to open any of the 5 doors as they get stuck, unroll unevenly due to the lack of structure support. Took me 4 hours the other day to fix the door so I could lock up the shed.
6 days of use in new lifestyle village build - door not able to be used - cannot lock my home!-
I am unable to lower the door (a high door to enable a motorhome to be parked in the garage) as there is a cable wire( that is visible) that has come off the spool and is wrapped around the bar! Like many home designs to-day, the garage door gives one entry and access to the home.
This home is brand new - one of some 232 homes in a gated lifestyle community. The property was settled on 12th December and I first slept here on Saturday 21st December - which just happened to be the very day that a funeral was conducted for my beloved husband....
Never buy this brand
Our builder used Gliderol. After a year the bottom rusted. As they are no longer in WA it was their agent that quoted over $1000 to replace one section. Its better value for money to buy a complete new door of a different brand.
Lasted 7 months
My original roller door not a glide roller lasted 14 years. Had a gliderol door fitted after my original door damaged by wind. Gliderol door lasted 7 months. The tracks bent and the door had stress ripples throughout. Contacted gliderol and they said as wind caused it no warranty. They would send someone out at my cost. Were not interested at all. Door has now been replaced.
Horrible low quality junk!
I have two large Gliderol GRD garage doors, and they are a headache. First the remotes went bad and Gliderol wanted $120 to replace each one. I ended up buying a programmable remote from eBay for $10 and it worked perfectly, so this tells you what kind of eye-watering markups Gliderol foists onto its customers. Buyer beware, you /will/ be gouged.
Secondly, the doors now malfunction and its because there are PLASTIC parts where there should be METAL. The plastic cog frame inside the roller is broken in numerous places and so the doors have to b...e lifted up and down manually now. It will be a very expensive repair to make these doors work again, all because they cheaped out on materials and are badly designed. I'm now investigating replacing the doors with something made to last and engineered properly.
My very old remote on my very old Gliderol garage door failed. Gliderol knew the remote (they described it to me) and told me neither an original nor aftermarket remote was available. They gave me the contact details for one of their contractors who they said could fit a new receiver board with new remotes. I made contact with the contractor who said he could supply 2 remotes and code them for $240 (even though I only needed one). He was to send me a quote by email but I never heard from him again even though I left him several reminder message...s. Perhaps he died. Gliderol then gave me the contact details for 2 more of their contractors (but no explanation about the first guy). One wanted $360 for a new board and remotes, and the other wanted to sell me a new motor, board and remotes for $650. All this seemed a bit over the top so I went to the 'Heel and Sole' shoe repair man at the The Gap Village shopping center who does key cutting and remote replacements etc. He researched it in a few minutes, found an aftermarket supplier, got it in the next day, coded it. It cost me $110. Works fine with my existing board and motor.
Biggest piece of junk I’ve come across
We moved into a home fitted with a Gliderol garage door by the builder and it has been a problem since day one. The door has never worked properly, it was installed with the motor too low, there were gaps in the seals, so leaves and dirt blew under the door and the noise, it sounded like the roller coaster at Luna Park. We had Gliderol out to repair it numerous times and they did such a bad job, it ended up damaging the door, as it was adjusted incorrectly, and the chain chewed a hole through the top of the door. Then to add insult to injury..., we found out that if the motor fails we would have to replace the whole driveshaft, as they have discontinued the motor. We decided to cut our losses and sent it to the scrap yard. We now have a beautiful BND door and don’t wake up the neighbours every time hubby goes to work in the early hours of the morning. If your builder is using these doors, run!
Do NOT use this company
They replaced 2 existing doors to our house and in the process of this install cracked and damaged the brick piers. Follow them up numerous times they do not respond and this was va email and phone calls and no response until you mention your next stop is Consumer Affairs and then they start quoting the terms of their warranty does not cover any damage they cause to your property during the install process.
I would not recommend them to anyone!!
Have used Gliderol for many years and have never had a problem with any of their doors.
Always provided us with good quality Australian made doors.
The GRD factory fit motors are great for jobs with minimal sideroom.
Gliderol Industrial roller doors are garbage
We bought a brand new Gliderol 6m high by 5.5m wide direct from Gliderol and had them install it in a new factory.
Within 12 months the motor (the size of a cars windscreen wiper motor) had failed and the door was spinning. Gliderol sent a service guy out who just jammed a heap of 40mm tex screws into the plastic barrel. For the next year every time we manually pulled the door up metal from the door would drop out, the door tore itself to pieces. Gliderol would not come back out to inspect, since getting up on the ladder and seeing how these doors are made, I can assure you they are cheap junk. An Industrial Roller Door should last 20 years, this door lasted 3 and we had to rip it out.
Stuff you around
We bought the door with flat panels. They had ripples all the way through them. We called them up and they said it was something called canning. Finally got them to replace it with a door that looked worse, this time after getting the runaround they finally replace it again but it looks just like the first one. Not only does it look terrible you need to drive all the way up to the door and point the remote at it. If you have it to low in the car, it won’t work. And it’s really noisy.
Gliderol Glidermatic door that won’t close
My partner had an electronic door installed when her house was built. The door has not worked properly since it was installed. The door goes up and down whenever it likes. It came down whilst my partner was reversing out and caused $600 worth of damage. Today it won’t shut and the idiot I spoke to could not help with a contact to fix it on a Saturday He said he could not help. I will report to Gliderol on Monday. The service is bloody ridiculous and is non existent. The last person that came out after the car was damaged looked at it and said it seemed okay. Hopeless. Would not recommend this type of door to anyone It will also be put on Facebook to warn others about these doors.
Terrible!!! Builders please don’t use this brand.
Got a new house built in WA, house about 3 years old got two doors installed had nothing but trouble, they don’t even sell or service them here now, office staff weren’t nice either, I’ve decided just to replace them, I’d advice to stay away, thanks.
Very bad service
I ordered garage door repair specialists twice from this company, because garage door under warranty, but they came twice, and the door after these visits has the same defects - the door touches the brick wall. I must write a request for Consumer and Business Affairs and recommend a construction company that has built my house, stop using Glilderol Garage Doors as a supplier and installer of garage doors because this company destroys the reputation of a construction company. I am completely dissatisfied with the service of Glilderol Doors.
So far so good after 5 years
I had a Glidermatic GTS 2000 installed in Feb 2013 and has been trouble free for 5 years and we use it twice daily in average which is great, considering I never had it serviced. It failed for the first time last night where it could only open for up to 1 metre high. After inspecting the overhead chain, it appeared that the chain location clip was in the wrong spot. I dug out the manual and went straight to the trouble-shooting page, and found the solution. I had to open the Powerhead cover and reprogram the limits which were pretty straight forward and took about 10 mins to do. I then greased the chain and hopefully it will last me for another 4 to 5 years.
Got garage door through Metricon, had a problem w wheels & was told that factory faulty but didn't fixed w new ones. After 10 months later seems too noisy to open & close the door so called service. Now it's not warranty so they want me to pay for the service.
Why don't they fix properly when it was under warranty? Sent email about this issue more than 2 weeks ago, still haven't got any reply back. So much ripped off.
Can't believe this.
Gliderol Garage Doors - Faulty Products & Worst Customer Service nightmare. Strongly Don't recommend
Gliderol Garage Door installed by Metricon builders in Feb 2013. Very unreliable product. The Garage Door was well serviced every year as per the manufacturer's Owners maintenance advice/instructions. The Garage door lost its settings and got stuck. As per the Users' Manual, I had to disconnect power and reset again. I called Gliderol to look into the issue. They said the Product is covered for only 3 years and it is out of warranty. So I forked out $135 for the Gliderol Service technician to come in and look at it. He said the settings were ou...t of whack and reset them. Garage door failed to open the second day. The Service Technician came in again and said it might be the electronic circuit board and replaced it with a new one. Garage door still failed to work. He then said it might be the Motor unit (cost $165 one year warranty) + installation charges. There is no guarantee after 1 year. Gliderol warranty team in Sydney, NSW is not of help for customers. They never return your calls and try to avoid any warranty claims. I have seen other garage Doors work seamlessly for years together without any issues. I highly recommend not to go with this product.
Gliderol -Another Word for Junk
Installed about four years ago. Three months after installation it wouldn't go all the way down leaving a 3cm gap. I waited 6 weeks for installer to reset. Worked okay for another three months before the gap started to reappear. I waited another 4 or so weeks for it to be reset. Third time the installer promised to replace it if it happens again. Since December 2016 I have left 3 messages but installer won't reply. Gliderol tell me they no longer have a Perth office and their product only carries a 2 year warranty. Their recommended repairer advised me to replace with an alternative brand. Looks like I'll be another $660 out of pocket.
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Questions & Answers
I have a 5 year old gliderol sectional garage door and have had no problems with it's operation however I've noticed small flakes of paint coming off the top panel and bulkhead only. My neighbour has a very similar looking garage door (number of panels, size and colour finish) that has the very same issue but I'm yet to ask him of the brand. I don't live near the beach, don't store any corrosive products and only used water to wash the door. Seems odd that none of the other panels have this problem and that my neighbour's door has the same issue. Anyone else had this problem?
glideroll gts 2000 door opens but does not close i close it manually then push it back up beeps 3 times then works re-ocurring problem please help
I have a glideol GTS model and when the door closes fully it automatically reopens on its own.
Is there something simple for this problem to be foxed.
Same model and the same problem just started - it closes but reopens - Did you find a fix for this Tom F? Seems you didn't get a response from anyone here...
Can anyone help with this?
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