GMHBA Health Insurance

Business hours are a joke
Been with them for years and paid premiums annually
Now I have on paper at least better insurance with a bigger insurer / underwriter for over $1100 cheaper per year.
Canceled just after renewing the policy but over $ 8600 per year for a family seemed excessive.
Two phone calls when you can get them (I think they open at 09:00 and shut at 17:30 so you have to schedule it) and multiple requests via the portal message service and email but
7 days later still no refund of nearly $9000 nor any communication to advise whe...

Each year this fund is late collating statements for ATO last year was 21st of July 2021. Operator unhelpful when I enquired so I can do a tax return. Told me they were aiming for 8th of July but not really sure. Fund us ok just they put premiums up for existing members but gave new members 6 weeks free. They also didn’t rebate like some other funds due to Covid. Sadly I will have to change funds for a better deal.

I have been with GMHBA a long time. Great service and reasonably priced. However after heart surgery I received Pathology Bills close to $2,000 from Capital Pathology ( I am a ACT resident) ...GMHBA do not have a no fee agreement with them. Most funds do. Always confused whether Ambulance is covered or not. No confusion with most other funds. Would get a better deal with dental/specs if I lived in Vic. Anyway, I think they are a great fund but maybe not for ACT residents.

I unfortunately joined GMHBA over two years ago, big mistake!! I joined with the purpose of having a total knee replacement (TKR) which I had, at a private hospital in November 2020. I specifically joined GMHBA so I could take advantage of the 'at home rehabilitation service' which is regular practice after a total knee replacement. I specifically asked before joining if I was eligible and was told by GMHBA that I would receive at home care. After my operation GMHBA declined my claim, not once, not twice but three times. My surgeon, physiothe...

Once I found GMHBA (who?) some 25 or more years ago (it is probably longer), we have stayed with the same Cover (Hospital and Extras) with confidence and satisfaction. I have never looked at what the 'others' may be offering since joining GMHBA. It feels to me like I am part of a family.

We are very happy with our policy as it covers us very well with the issues I have had over the past couple of years.
All claims have been dealt with very promptly and have not had any issues.
Have been a member for approx 20 years and happy with the professional manner of the staff.

The policies are good value and easy to set up and change as needed.
Telephone stall are always most helpful and knowledgeable.
We have been with GMHBA since 2005, when we changed from Medibank Private.
We have a Singles Policy each to suit are separate needs.

Good value Cover & inclusions, easy to communicate with actual staff/persons. Easy re Claims with good actions taken & resolved = satisfied customers over our years with GMHBA & would recommend for Overall Cover Hospital/Medical.

A wide range of policies at very competitive prices. Excellent customer service and easy to set up a policy and claims. Any queries are answered promptly. We have been with GMHBA for about 3 years now.

I have been with GMHBA for over 20 years. Easy claim submission and process. Website easy to use. Staff very easy to talk to and knowledgeable about claim details and policy content.

My policy has always been nearly perfect- Dental benefits not so good-don’t keep up with inflation, not the best with benefits. All other areas excellent ie Physio/Chiro/ Remedial Massage/ Acupuncture/ Optical/Podiatry and others. Unfortunately the ULTRA Extra is not available anymore and with 80% payout it’s been so good. New plans give 75% payout but premium is less...may consider swapping policy to Gold...would need to do the Maths. No dramas lodging claims, always extremely helpful courteous staff, very professional. Been with GMHBA now fo...

The policy is good value. The staff in the office at Hoppers Crossing were wonderful. They explained everything and helped us with the best policy appropriate for us. Unfortunately the office is no longer here , that’s the only thing we are not happy with. We’ve been with them for 5 years.

Good Value,
Yes lodged a claim, resolved within two weeks,
Been with GMHBA for about 15-20 years
We review each year or second year so to get the best deal
Happy this year to stay with GMHBA.

30 years membership meant a lot of money laid out in the early years but several health issues in the past ten years means we have been adequately covered and peace of mind has been of enormous value.

On line claims excellent. Range of services covered too many and some of very doubtful medical efficacy Naturopathy is an extension of primitive medicine and is almost entirely un- substantiated.