If you want customer service that’s exactly what you get I purchased a kids battery ride in car online and just as you would expect next day they had a sale at another 50% off the price l had paid, l dropped a email to the support team asking if l was able to get this new price or another car in lieu and received a quick reply saying they would… Read more
work something out when l picked my order up. When l arrived to pick up my original order l spoke to the lady regarding the email with the support team after a very short wait 2 cars were bought out to me no questions asked. Thanks to the team at Go Easy Online you have given 2 kids and the Grand parents a very happy Christmas
Bought a lifespan pursuit treadmill as salesman said it will be available for pick up the next day. Came back next day and said there was no stock at Broadmedows. Unsure when it be available as stock is coming from QLD. Requested by money be refunded for bad experience only good in sales talk. Show details
- +2
What a shocking business! They ripped off my 14 yr old! He paid for a BMX online and it didn't arrive the same as advertised. Paint chipped, decals damaged and no pedals! He paid for the premium freight company but it was sent with the cheapest. They offered to give him a refund of the difference but it was never given. They offered $50 for… Read more
the paint chips and decals but that money was never sent to his bank. They sent some pedals but they look like they've been in someone's back shed for a decade - corroded! We emailed and sent photo's. We waited then we telephoned. They said people had been away sick. Then it was that they were awaiting response from the supplier. Then they blocked my son's email address : ( He's 14 and just wanted a cool BMX to ride! I wish I had read this review page before my son paid for this bike.
Reviews with attachments
Quade delivered and didn’t work. No warranty – We purchased 2 Quad bikes one was delivered and didn’t work, we contacted them right away. Responses were few and far between. They wouldn’t take the bike back and give us our money, after many months they sent us parts which we had to put in ourselves and it still didn’t work. End result it’s a year and a half on and the bike hasn’t started! Brand new never worked. Show details
RIPPED ME OFF – ##WARNING WARNING WARNING## RIPPED ME OFF. I purchased a Home Gym from this mob (Cortex SS3) only to find out the day I picked it up it was being advertised $50 cheaper than what I bought it for only a few days earlier. They aren't very honest and made up stories about the distributor Emailing them to further discount the item and then covered… Read more
their tracks by saying I misunderstood what they told me over the phone I guess it's because they realised it is against the law for a distributor to tell a reseller what to sell items for and that they were throwing their distributor "Lifespan Fitness" under the bus by saying that. Here is their reply " You were given information that Lifespan send us there sale promotions and our staff adjust the website "accordingly" as we see fit, we did not say they tell us what price to sale it for. I think it is just a case of you miss understanding the information that was relayed to you via myself over the phone on the 8.07.2024." STEER CLEAR of this company I found them to be dishonest and inconsiderate of what they did RIPPED ME OFF. ##WARNING WARNING WARNING##
Positive reviews
Great Price, Fast Delivery – Purchased from Go Easy for first time on 27th Dec 22. Chose them because I was about to purchase the product elsewhere but thought I would check the price. To my surprise I found Go Easy selling the product (LifeSpan Spin Bike) $200 cheaper and it was in stock. So I took the chance. I'm glad I did, I saved my hard earned money and received the… Read more
product on the 3rd Jan 23 in Brisbane. Much quicker then I was expecting. Go Easy provided the the Toll tracking number via email so I could easily keep track of the delivery. Toll sent me a text on the day of delivery. Package arrived undamaged. PS. Product is as described and was well packaged and easy to assemble.
No complaints – Well I think customer service was very decent Rose was very polite and very professional they did send me wrong item I called ROSE AND once item was picked up the correct item was dispatched straight away I would definitely do business again with go easy cheers ROSE
Awesome – I bought a CF110 motorbike it came pretty quick even though it was on back order (4 weeks) but when they had stock it only took a week to be delivered. Customer service is great they got back to me within 1 day or 2, also their website is easy to use. The bike took some tuning to get the idle correct and some parts needed to be replaced, but it's… Read more
a cheap bike so we expected to have some parts that need replacing. The bike is made by a different company but these guys are the carrier of the bike. All in all they are a good company and would recommend this company to others
Negative reviews
Purchased inline skates, which were the incorrect size. I needed to return them, however they considered this a change of mind. I had already pay $25 shipping, I was required to pay another $25 shipping, plus a 15% restocking fee. These skates hadn't even been removed from the box. From my initial $100, if I had returned them, I'd be left $61 out… Read more
of pocket. Most businesses have a no hassle return policy and supply a return label. Had I known this, I would have never purchased from them.
Unreasonable 15% charge on refund after I could not collect my orders when the store was unexpectedly closed – Very poor customer service. They didn't update their opening hours between Xmas and New Year on their website. The store was closed for the whole week and I could not pick up my orders before I moved interstate. They charged 15% on the refund. They should take some responsibility for not being transparent about opening hours which could impact the ability to pick up orders.
Looking for feed back – I am reading the reviews, has there been any recent purchases made from this site Or has anyone purchased motorbikes from here can you let me know condition and delivery or refund
Recent reviews
Pre Order Tires or any PRE ORDER items – I purchased a pair of Old School BMX Comp 3 White 20 x 1.75 Tyre by Kenda LM-018 2 x $14.99 for $29.98. After waiting 45 days I was advised that they could not get these from the supplier they used. So they as a company did not nor never actually stocked them. I was treated disgustingly by the so called customer service rep Kate Strutton who… Read more
basically didn’t give a crap I waited for a month and a half. I told them I would wait as I needed them. They refunded me without my consent. DO NOT BUY anything PRE ORDER from this company. As you will wait and wait and be very disappointed.
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Poor customer service. Takes full payment and never delivers then expects you to pay more to get the product. Avoid – Avoid at all costs. Takes full payment and never delivers.
Warranty claim 150cc bigfoot – Ordered a dirt bike that they have on their website that motoworks Australia import from China, and when it finally arrived the oil cooler and fuel tap was already leaking so I emailed about a warranty claim and they kept dodging questions about the oil cooler, even after I sent the photos. they only wanted to talk about the fuel tap. Would not… Read more
recommend the dirt bike I bought. can’t talk on anything else they sell.
Shipping was slow af but I guess that’s tolls fault not goeasy, because it was out of the warehouse the next day.
Worse Experience Ever !!! – I ordered a treadmill which I had to pre order and it was going to take 4 weeks they said but it came in 2 day's it was at my door step when I arrived home with no one from Go Easy or Toll telling me through a message or calling. Unable of weight of 100kgs I had two neighbours that couldn't even pick it up to bring inside I have a back injury… Read more
from falling at a Supermarket I needed the treadmill for my legs to strengthen my legs. They arranged to have it picked up by Toll the worse company I have dealt with & from the pass also. They are charging me $126.90 to return for delivery & $80 Extra because their greedy people. I've gone to a big company & bought a treadmill from Harvey Norman's who offer return's for free if unhappy with their product. Go Easy are never Easy so do not order from unorganised people who prey on people in hard times at this time of Covid 19. Lovely people from the start but if you have problem their a nasty Company !!!!
Price match as they offer guarantee price match which is crap and waste of time – After sending a link of price match, no one reply. Once contacted they refused to price match. dontwastetime very unhappy Show details
Would be no star if I could – Bought 125cc motorbike on pre order early October for my kids Christmas present. I was told it would arrive late October. I called early November as I hadn’t received it. They said there was a delay & will be there in around 2 weeks. Called again late November. They said its close but still have not arrived. I called again 10th December. They said… Read more
the bike just arrived & will post asap express so it arrives before Christmas. Sadly the bike did not arrive until Jan 5th. Terrible customer service the entire time. Blame covid. Blame courier. Courier blame covid, blame Christmas. What a joke. At one point my bike arrived in qld then several days later the courier sent it back to Melbourne. Ruined our Christmas camping trip, my kids ended up with a photo of their Christmas gift instead of the gift. Package damaged on arrival. Assembled correctly & fuel was leaking. Absolutely rubbish. Regret not checking reviews first.
Rude, racist, verbally abusive scammers – I wouldn't recommend go easy to anyone, they have very poor customer service and their staff are heaps rude and racist. The so called manager is equally rude and takes his colleagues' side and never asks for the customer's side of the story. When I spoke to them, they used racial remarks and derogatory language. Can't believe they are trying to… Read more
take advantage of me and rip me off nearly $800. I purchased a treadmill sometime in May and my order was never delivered to date. When I tried following up with them, they kept going in circles and giving me conditions and threats about my refund. I was told that in order for me to get my money back I had to remove my reviews and put it in writing that I would never leave a bad a review about them. One of the ladies whom I spoke to was extremely verbally abusive and taking full advantage that she had my money. I'm really upset and wouldn't recommend this fraudulent website to anyone. These people need to be exposed for their appalling behavior and public awareness is detrimental to stop them from scamming other innocent buyers out there. Such a shame they assumed that I do not know my rights as a consumer in Australia. Their business is family owned and run by unprofessional people who lack empathy and use condescending language over the phone. I was threatened that if I didn't make an effort to remove my reviews, I would not get my refund. Seriously, how pathetic is that. Too bad they came for the wrong one and I will never allow anyone to treat me in an inhuman way. These people have a lot of bad reviews and I wouldn't be surprised to learn that the positive reviews here were transcribed by them. I am extremely disappointed with the abuse I have been subjected to. Sadly, my husband and I had purchased that treadmill for our small organisation that supports underprivileged adolescent Sudanese suffering from post traumatic stress disorder. We support them through free training sessions for their mental and psychological well being and to keep them off the streets where they can be tempted to commit crime. It's disheartening that the very same people whom we entrusted with our money to develop our small organisation are letting us down and refusing to give us our refund. Go easy we need a fair go from you !! Your customer service is not reflective of Australian values. To all buyers out there, if you're reading this review, save yourself from disappointment. These people are extremely rude and will rip you off. They never accept accountability and always hang up on you when you seek clarification.
BUY AT YOUR OWN RISK, Worst service ever in Australia – This is the worst service you can get in Australia the company is not professional, they are racist and do not deliver the products .Its been over 10 months and I haven't received anything up to this day and all they say is we will get back to you everytime you call.BUY AT YOUR OWN RISK
Avoid at all costs - Very VERY poor customer service and rubbish products – I purchased some weights from these guys and within a few days they started to crack, They blamed my use when it was not from my use. Just cheap and poor quality products. Ive asked for a refund, REFUSED. Now been waiting over 3 weeks to get the item returned so I can get a new one ( Which I dont want ) Making it almost impossible for me to get my… Read more
money back or a new product. Absolutely disgraceful service from start to finish. Over priced products, poor customer service and absolute rubbish. Do not use this company, unless you like being treated poorly!! TERRIBLE
Worst company to deal with – This company (Go Easy) sold me a product that was meant to be in stock and would arrive within 5 days. 3 weeks later and it still has not arrived. When it did arrive the delivery company (Blue star) had damaged the treadmill. Now the company will not replace or refund my money. Show details
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Worst business to deal with – This business is not only unprofessional but they send you wrong parts and are extremely difficult to deal with. Rose would have to be one of the rudest lady’s I have ever come across in customer service. Think twice before you use these people!
I went to perth quad bikes, big mistake – iask the guy about parts for a chinese quad and when he finished laughing he then started to put me down by telling me he doesn't have that crap in his shop, tjen a co worker told me to look for parts at a shire verg pick up. Iam going to tell everyone i can to take there business elsewhere and how rude and nasty they are. Show details
Awesome Exercise Bike happy with the product – I am very satisfied with the Bike I bought. Wasn't expecting it this early. They delivered it on time and I am very happy with there service. No problems here Show details
Worst company I have ever dealt with – Go easy what a joke they robbed me it has been 2 weeks still no items they take your money fairly quick then they will not speak to me. They also trade as GMX motorbikes buyer beware worst company in Australia. Show details
Unimpressed – Ordered some bar weight grips in conjunction with a barbell and plates on 07/04/2020. Grips delivered separately as barbell and plates remained out of stock. Numerous delayed timeframes of delivery provided. After contacting them after the final missed timeframe, I arranged for a refund. I was charged $73 for the weight grips ($25 item and $48… Read more
delivery). I would have never agreed to the delivery of this item, knowing that I would be forced to pay close to double their worth in shipping. When I contacted them about this issue I was advised that “there was nothing they could do”. Even the operator conceded the concept of that purchase is ridiculous, but was unable to rectify it. Really?
Extremely poor service and Product wasn't delivered – Ordered and item from this website that was listed as in stock. After my purchase received an email saying my order has not been dispatched and has been delayed. The only email available was a automated email you can not contact them on. There webchat has hours upon hours of wait time with no result. Tried multiple times calling the business and no one ever answered. Luckily I paid Via PayPal and I have filed a case to get my money back. Show details
Poor customer service – I have ordered twice from this company and both times received extremely poor customer service. Last time the product arrived long after it was expected and i had difficulty contacting them. This time I ordered an “in stock” product for pickup, left a message with a staff member (no reply a week later), was advised by email that the product was… Read more
delayed by 5 days and then when I finally managed to contact someone was told that it hadn’t been in stock for a long time and it would be at least six weeks’ wait. I was told that I had missed the “pre order” image on the website. I did not. I also found their online chat incredibly slow and not very responsive to the question asked. I cancelled my order and will take my business elsewhere. Avoid at all costs.
Fantastic service – I found the best price for a Lifespan cross trainer including cheapest delivery cost. Delivery was amazingly fast. I would not hesitate to buy from Go Easy Online again in the future. Show details
Absolutely crap – I made a purchase over 3 months ago and I’m still waiting to receive it cannot call them they don’t take calls and they don’t get back to your emails I would not recommend them at all Show details
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