Worst company to deal with.
This company (Go Easy) sold me a product that was meant to be in stock and would arrive within 5 days. 3 weeks later and it still has not arrived. When it did arrive the delivery company (Blue star) had damaged the treadmill. Now the company will not replace or refund my money.
I went to perth quad bikes, big mistake
iask the guy about parts for a chinese quad and when he finished laughing he then started to put me down by telling me he doesn't have that crap in his shop, tjen a co worker told me to look for parts at a shire verg pick up. Iam going to tell everyone i can to take there business elsewhere and how rude and nasty they are.
I bought a CF110 motorbike it came pretty quick even though it was on back order (4 weeks) but when they had stock it only took a week to be delivered. Customer service is great they got back to me within 1 day or 2, also their website is easy to use. The bike took some tuning to get the idle correct and some parts needed to be replaced, but it's a cheap bike so we expected to have some parts that need replacing. The bike is made by a different company but these guys are the carrier of the bike. All in all they are a good company and would recommend this company to others
Worst company I have ever dealt with
Go easy what a joke they robbed me it has been 2 weeks still no items they take your money fairly quick then they will not speak to me. They also trade as GMX motorbikes buyer beware worst company in Australia.
Ordered some bar weight grips in conjunction with a barbell and plates on 07/04/2020. Grips delivered separately as barbell and plates remained out of stock. Numerous delayed timeframes of delivery provided. After contacting them after the final missed timeframe, I arranged for a refund. I was charged $73 for the weight grips ($25 item and $48 delivery). I would have never agreed to the delivery of this item, knowing that I would be forced to pay close to double their worth in shipping. When I contacted them about this issue I was advised that “there was nothing they could do”. Even the operator conceded the concept of that purchase is ridiculous, but was unable to rectify it. Really?
Extremely poor service and Product wasn't delivered.
Ordered and item from this website that was listed as in stock. After my purchase received an email saying my order has not been dispatched and has been delayed. The only email available was a automated email you can not contact them on. There webchat has hours upon hours of wait time with no result. Tried multiple times calling the business and no one ever answered. Luckily I paid Via PayPal and I have filed a case to get my money back.
Poor customer service
I have ordered twice from this company and both times received extremely poor customer service. Last time the product arrived long after it was expected and i had difficulty contacting them. This time I ordered an “in stock” product for pickup, left a message with a staff member (no reply a week later), was advised by email that the product was delayed by 5 days and then when I finally managed to contact someone was told that it hadn’t been in stock for a long time and it would be at least six weeks’ wait. I was told that I had missed the “pre ...order” image on the website. I did not. I also found their online chat incredibly slow and not very responsive to the question asked. I cancelled my order and will take my business elsewhere. Avoid at all costs.
- Verified customer
I made a purchase over 3 months ago and I’m still waiting to receive it cannot call them they don’t take calls and they don’t get back to your emails I would not recommend them at all
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Really poor after sales when problems - no care factor - just rude
Bought a bike. Had problems with it out of the box. (On factory assembled parts) Really poor communication, absolutely no care factor with respect to advice or guidance to fix.
Managed to get on the phone, they were rude, challenging and unhelpful. Constantly trying to talk over me. DO NOT BUY FROM "OLD SCHOOL BMX" or "GO EASY". Honestly, up there with the worst after sales and buying experiences I have ever had. Will be following up.
Worst Online Store, Do not purchase from them!
I purchased a Bike from them, been over a month and nothing. Customer service does not exist and they don't return emails or calls.
All you get is excuses and lies.
Look at all their bad reviews, very dishonest online store.
Buyer beware, do not purchase anything from them.
Don't purchase from these maggots
Ordered a bike from them over a month ago, 23rd November and still don't have it. Was a Christmas present for my Son and today is Christmas eve and they called me for the first time ever and all they did was lie to me. They rip you off, they don't reply to continuing emails I have sent. I have taking this to the Department of fair trading and have already reported them to the ACC. Disgusting business and all they do is lie.
They have ripped off many customers, do not trust them. Look at all their reviews and do not trust them. Absolutely disgusted in the way I have been treated.
Dont waste your money or time
All I can say is do not buy anything from this company save your money it will save you from dealing with unreasonable people and wasting time on trying to fix their problems.Worst customer service I have ever had regardless of who you deal with they are all extremely rude and talk over you
Crap online bike shop - wrong item posted - poor replacement service!
Slow delivery and then when it arrived there was the wrong picked part.
After three days of waiting for an answer they refuse to send me the correct purchased part until the incorrect item is posted back. So days more will be added to the whole process and I now I have zero faith I will receive anything back.
Pathetic service and unethical.
I will never deal with them again. Plenty of of ethical bikes shops out there. Goodbye GoEasy & OldschoolBMX
Just Sloppy - Bad Service
I Ordered a Scooter from them last on 20/10/2019. After a week oh earning noting I started following up from Toll where is my delivery. Toll had no idea what I am talking about as Go Easy Never uploaded the manifest to there system. So this was sitting in Toll warehouse for almost 2 weeks. After not getting anywhere with Rude Rose as she talks over me the entire time, I asked to cancel this order as they don't know where this item is now. I asked her to ask her manager to call me. SO I received an email from Darren sitting that they will locate...the item and refund me asap. Last week Friday still no word. I emailed today and Darren said they will take 10% shipping fee when I cancel. So I must pay for there sloppy work and not doing there Job and waiting for 3 weeks for online order. I reported them to the AFCA just feel why I need to be charged for this. I won't recommend anyone buy from them at all.
Pending Class Action Against Go Easy
Go easy have been selling cheap motor bikes and not coming through with the warranty. There are about 30 separate cases on here alone. I just brought a bike and its had a defect with the gear box. They just refuse to help in any way.
Please email me a statement about your experience so I can put in a bulk complaint with the ACCC'
[contact details removed]
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