Dont waste your money or time
All I can say is do not buy anything from this company save your money it will save you from dealing with unreasonable people and wasting time on trying to fix their problems.Worst customer service I have ever had regardless of who you deal with they are all extremely rude and talk over you
Crap online bike shop - wrong item posted - poor replacement service!
Slow delivery and then when it arrived there was the wrong picked part.
After three days of waiting for an answer they refuse to send me the correct purchased part until the incorrect item is posted back. So days more will be added to the whole process and I now I have zero faith I will receive anything back.
Pathetic service and unethical.
I will never deal with them again. Plenty of of ethical bikes shops out there. Goodbye GoEasy & OldschoolBMX
Just Sloppy - Bad Service
I Ordered a Scooter from them last on 20/10/2019. After a week oh earning noting I started following up from Toll where is my delivery. Toll had no idea what I am talking about as Go Easy Never uploaded the manifest to there system. So this was sitting in Toll warehouse for almost 2 weeks. After not getting anywhere with Rude Rose as she talks over me the entire time, I asked to cancel this order as they don't know where this item is now. I asked her to ask her manager to call me. SO I received an email from Darren sitting that they will locate...the item and refund me asap. Last week Friday still no word. I emailed today and Darren said they will take 10% shipping fee when I cancel. So I must pay for there sloppy work and not doing there Job and waiting for 3 weeks for online order. I reported them to the AFCA just feel why I need to be charged for this. I won't recommend anyone buy from them at all.
Pending Class Action Against Go Easy
Go easy have been selling cheap motor bikes and not coming through with the warranty. There are about 30 separate cases on here alone. I just brought a bike and its had a defect with the gear box. They just refuse to help in any way.
Please email me a statement about your experience so I can put in a bulk complaint with the ACCC'
[contact details removed]
- Verified customer
They dont stand behind the products they sell
Bought a E scooter for $1500 late September 2019 and it broke within a week. They told me to send it back to distributor which I did. I was promised a new scooter by the distributor and they are now reneging on this. Go Easy refuse to refund my purchase price or send a new replacement to me and currently I am left high and dry with nothing by a dodgy distributor (Freestyle Distribution) that has my old Scooter and a pathetic retailer (go easy) who wont stand up for my consumer rights. So I will never touch either company again and have notified...ACCC of what has happened. After 2 weeks I finally had scooter returned and apparently repaired but when I got it out of the box the rear wheel was so tight it would not move when pushed. When I took it for a short ride to see if it loosened up, the brake cable snapped within minutes and I was lucky not to have been seriously hurt or killed. I am suspicious that the Distributors deliberately sabotaged my scooter for payback for the trouble I was causing them. Please people be careful with this company and dont risk your money or your life.
Tried buying a motor bike!
Waited and waited over 6 weeks for a gmx 125. I was told next week, next week. Next week never comes. Now they can sell me the bike but cannot assemble it! I read all of the reviews and thought I would give them a go, however they were all correct. Stay away!!! Pay a little more and get quality product and service to back it up. They wonder why they cannot get good reviews!!!!
Buy elsewere if you want friendly, efficient customer service.
Bought our two Globber scooters in January. Upon arrival, one scooter had a malfunction. We emailed photos and explained the issue. After back and forth about advise on greasing the scooter, we received a free return label. We shipped it along with a written note in the box stating the issue. The wait however was three and a half weeks to get it back from assessment, still with the same malfunction! They shipped it to the wrong address ( they used our unit number as street number). During this wait we had to reach out several times with a reque...st for an update as they didn't. To get the malfunctioning scooter back to them took two weeks of, again reminder emails because they were unresponsive, and two phone calls which were very unpleasant to say the least. The manager, a women who i will not mention by name, was beyond rude and had no empathy for the fact we received a malfunctioning scooter from the start in January, and still, in March, the problem was not resolved. She suggested to have patience as we had to return the scooter again, so they would ship it to the manufacture to have it, again, assessed. Maybe we would receive a new one, if ours couldn't be fixed. For them to think that its ok for us to wait for 3 months already and more (because we had to return it again) is just beyond me! Remember, the scooter was malfunctioning from the start. Their customer service is non existent, they can not be bothered, after you paid. In the end, I was persistent in getting a new one, we received a new scooter. Now let's hope and pray this one won't fail us, or the other one, since we bought two. Its just not a good feeling to buy a product from a store when you get treated in a rude, unfriendly way. My advise? Dont be like us. Read reviews before hand and go to a different store. You'll be a happy camper! Cheers.
GMX AUSTRALIA - 60CC 4 STROKE CHASER QUAD BIKE
We bought two of these via Chrisco which we received in November 2017 and have had no end of problems with them. The kids rode the bikes for a couple of hours when the steering mechanism broke - no they didn't hit anything. It took 8 weeks to get parts from GMX they were on a slow boat from China. Since then we've had to take the bikes to a local repairer - the chains kept slipping off, the steering mechanism on the other side broke and now the clutch has broken on both bikes. The bikes have spent more time broken and/or being repaired than...the kids have ridden them. Parts take forever to arrive and the service from GMX Australia is disgusting... happy to take your money but don't want to hear about problems or sort anything out. DON'T BUY FROM THIS COMPANY OR THIS BRAND.
Cant fulfill delivery promise
Wasnt delivered in 1 week for my sons bday, website says maxium 5 business days. Tried to cancel order to buy something else in time and was told to pay over $200. I will be seeing them in VCAT. Dont deal with Rose she is rude, talks over you all the time and just basically doesnt care.
Brought brand new 110cc quad bike stated 12 month warranty never had spark from out of the box mechanic who assembled said faulty cdi unit contacted them and was told no warranty as brought from a third party. Absolute horrible customer service. Would not recommend to anyone.
Crap Bikes Crap service
Bought a 49cc quad bike for my sons birthday from Harvey Norman Big buys Springvale, they told me they didn't have any in stock so sold me the display model.
When I got home I flung the chain was the wrong size and the carby was blocked and no fuel would flow through.
Returned it to Harvey Norman who were great and they got me a brand new one and had someone from GMX come and assemble it the next day.
When I got this one home I found the handle on the pull cord snapped and this time the carby is also broken because when you turn the fuel lin...
avoid this seller! avoid the 49cc quad
Purchased a quad for my 4yo for xmas and had the seller assemble the bike. On christmas eve we discovered the bike was faulty. We paid tip dollar to have a mechanic repair it that night. On its first ride it broke again... another costly repair then 2 days later the frame literally snapped. You can imagine this disappointment on my 4yos face. The company is now refusing to warranty the bike because they could not view the damage before it was repaired. This company is a disgrace. Avoid
Missing Parts on arrival
My father in-law purchased 2 49cc quad bikes for my twins for their birthday on arrival when my husband went to assemble both bikes were missing exactly the same assembly parts. I have phoned and asked for the missing parts to be sent but I have not received these so I still have 2 part bikes sitting in my shed that my boys can not use. When I phoned the people at go easy didn't believe us and were rude, they also asked my husband how many he had put together before (this shouldn't matter I would defiantly say that he is a mechanically mined ...engineer), they also kept talking over me and wouldn't listen to me at all. They also told me at one point on the second call about the missing parts that I would have to pay for them to be sent out. I feel that the quality control must be pretty bad if we can get 2 bikes exactly the same and not even be able to make one from the 2 as they are missing the same things.
Dangerous Quad Bike
We bought a junior 49cc quad bike from go easy for a Christmas present for the kids. We opened the box to find scratches over it and a bolt was bent where the engine was mounted. We put the bike together to give it a test run. The following day we noticed a fuel leak. We took the seat off to notice the the fuel filter was resting on the exhaust which burnt a hole in the filter. Now you could imagine how worried I was to think that one of my children could have been riding this bike on Christmas Day and could have caught on fire. I rang go eas...y and they replaced the filter. Due to safety reasons I will never put my children on any of their bikes. I'd rather throw it in the bin as money means nothing tho the safety of my children means the world. The gentleman at go easy was very rude when I was speaking to him. Yes the bike is 90% assembled, yes they recommend getting a mechanic to go over it tho the positioning of a fuel filter should never be positioned close or on an exhaust pipe. That is a manufacturing issue.
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