Difficult Staff Member - Springwood, Blue Mountains
I tried to get a refill on a herbal supplement in liquid form. I had the old bottle on which a staff member had written my name, the contents, the date dispensed and the practitioner's I.D. number. When I went to get a re-fill on a Saturday, the person at the Springwood store said that the name in their book didn't appear to be quite the same as my name (either misspelt or scribbled illegibly). They also said that a specialist, who doesn't work Saturdays (their "busy day", she said - why doesn't their specialist work on their busy day?), would ...be needed to authorise my re-fill, even though this wasn't prescription medication. I had on no previous occasion been told that there might be hassles involved in getting a re-fill if I happen to come in on an inconvenient day. I had been led to believe that, if the herbal solution was in stock, that I could come in and purchase some anytime during business hours. Additionally, this herbal solution seems to be the only thing I have ever bought at Go Vita that has had any effect. All other supplements and herbs seem to have done nothing for me at all. So the store mostly seems to contain placebos and "snake oil". Will definitely go elsewhere in the future.
Great staff always well stocked. I love that they have a naturopath in store to offer expert advice and iridology. I could recommend the Marion and Colonnades stores in SA for this service.
Being over 80 and not able to get to the shops at the moment,I was able to get 2 deliveries by very nice assistants, on asking today could I get a delivery from the Curumbine shop I was told in no uncertain terms no deliveries
even though I said I had deliveries before., all the other assistants I have dealt with over the years have been fantastic. I have spent a lot of money in this store but in future will spend my money elsewhere.
I love visiting my local Go Vita, even if I know exactly what I need I always enjoy having a look around at products and maybe find something new.
Staff at my store are always helpful and insightful, I have specific health concerns and dietary needs which has been made easier thanks to advice and options in this store.
Items can be a little pricey which is pretty consistent when you have to eat a particular diet so much of a much-ness.
I have been a Go Vita customer in Ballarat Vic for many years.
The staff are always happy, helpful and go out of their way to make my visit pleasant and satisfying. The shop has grown and so have the amount of staff on the floor but I have still felt like the customer comes first. As the shop now offers a wider range of products it is even easier to find all I need. Thanks and keep up the excellent service and variety.
The reviewer stated that an incentive was offered for this review
Fantastic health and wellness options available at the Frankston Bayside Go Vita store. Loads of health products. Very knowledgeable, friendly and helpful staff. Always love visiting to see what’s new.
Berwick Go Vita
I shop at Berwick GoVita for all my health food needs. The range of products and the staff are so knowledgeable I wouldn't go anywhere else. There seems to always be a professional naturopath on whenever I go. Outstanding service.
Perfect service at Berwick store
I shop at my local Berwick store and I find them to be helpful and attentive to my needs. the product range is quite spectacular as you can find all type of niche brands that are not easy to find and the prices are fair. I will continue to shop here for a long time. Thank you providing a wonderful service
- Verified customer
Never shop at Go Vita no refunds
My wife purchased some vitamins for me from the Berwick Go Vita.
I did not need these vitamins, so I went to return these items for refund only 3 days after purchase.
The manager at the Berwick Go Vita refused giving me a refund, and only offered a store credit.
We do not live locally to this store and do not shop in that area, so the store credit was not a convenient option for me.
Also when I checked online prices against Go Vita's prices, the vitamins were 30-40% cheaper online.
If you want bad customer service and overpriced vitamins shop at the Berwick Go Vita.
Now I am stuck with these overpriced vitamins.
Epping Vic store bad management and sevice
Purchased black hair colour was told it will wash out to brown my natural colour and it didn’t. When I explained this to Staff member she refused to help me. Then her manager Harshe butted in and said no we won’t exchange. I asked nicely as I was given incorrect advice. She refused to change it. I just wanted brown. After spending lots of money on vitamins I won’t be back. She treated me poorly and I advised I will contact consumer of law. As the product is unopened and untouched. Bad service. Won’t be back.
Deceptive customer offer
Having now read several of the reviews of this company, some training in customer service would seem appropriate; including in relation to my experience.
I arrived at the Greenwood W.A. store yesterday (March 23, 2018) to find it closed for business and was given a printed notice about the closure by the woman packing up. Underlined and in all capitals the notice stated to 'register your members card to receive a 30% voucher and a free gift' at the Woodvale store. I went there and when they did not have the products in stock I wanted, the sho...
Expired Products, Racist Behaviour in Glen Waverley Store.
I went to Go Vita Glen Waverley store on Saturday March 3, 2018 around 3pm and was very disappointed when I learned there were expired bottles on the shelves. When I pointed that out to [Name Removed], he was visibly very defensive and non-apologetic when he remarked, "You are really good in spotting expired products, aren't you!". But that sarcastic remark was pale in comparison to what he did next. He asked me to get out of the store. In his words, "Get out of my store!", which he uttered repeatedly when I initially questioned his whole appro...ach to customers. He was probably too full of himself to apologise for the expired products sold in the store, and chose to show off his racist and patronising attitude towards an Asian customer. I reported the incident to the Centre Management, and because it's weekend I only managed to speak to the Duty Manager who promised me that he would speak to [Name Removed] about this incident. Later that day I learnt through the corporate website that Go Vita is Australia’s largest health food co-op who is "committed to making a difference in our local communities with ethical, quality products and honest health advice." Given my experience, the phrase "ethical, quality products and honest health advice" is no doubt the biggest understatement of the year for the Glen Waverley Store (of course, I am not referring to the overall Go VIta). Instead of "providing honest health and wellness advice" and treating customers in the local community with "care, respect and honesty", [Name Removed] has knowingly sold expired products in his store, (thereby targeting unassuming customers), and asked me to get out of the store (a racist, patronising behaviour that is not tolerable in this day and age). Glen Waverley is an area with a large Asian community, and [Name Removed] racist and patronising behaviours are such a disgrace to other Glen shopping centre tenants and their customers. And totally un-Australian too! Left unchecked, his behaviours will damage the reputation of Go Vita Australia.
I asked for a specific type of water bottle at the Myer Centre Brisbane store. It was wrong, so I took it back. Staff were basically dismissive and rude. They offered to sell me the correct product as well. but no refund or exchange. Way to look after your customers folks. Looked around, and found what I wanted elsewhere, better product, and cheaper! Note to self. Look online before visting GoVita.
Sick of being overcharged.
Have happily purchased from GoVita Southport for several years but they have moved premises and both times I have tried to purchase from their new shop I have been overcharged. First time I had to go all the way back to the store to question the cost and they refunded me. This time I was quoted a higher price than the shelf price on two products despite the fact that it was also meant to be a 21% discount day. I will NOT be going back. If I hadn't checked I would have been overcharged again!
Good advice, service and better prices than a bigger chain I was using
There was a certain muesli I loved and was hard to find. I could buy it at this Mermaid Waters store cheaper than other health food stores. The manager would always try and get the stock I was after. I am certainly a good customer there and that is not just down to the prices, the service is friendly and knowledgeable. The store doesn't have fresh vegies but there is a good fruit and veg store nearby. I now make my own muesli with all the different tubs of goodies I can choose from.
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