Yes , items ordered are delivered fast but kudos should be directed to StarTrack - the delivering company - and not Golfbox.
Companies by and large are rated on their customer service and after sales care, and after years of dealing with this company and my family spending possibly over $1K, I am extremely disappointed with their shenanigans and attitude when items needed to be returned recently.
I was given authority to return quickly enough, but didn't think I should have to pay postage.
Due to sizing inequities I dared to ask if items were seconds or labelled incorrectly.
There was a 6" measured difference across the bust on a Puma ladies top compared to a FootJoy , Cutter & Buck and Ping- all labelled the same size.
And a large ladies Taylor Made glove was visibly smaller against a FootJoy and Bionic and didn't even fit my playing partner who wears a medium.
Golf shoes were also a size too small.
I disagreed with having to pay postage to return these 3 items.
After duly complying and emailing photos of the items - using a tape measure and proving the size disparity I was informed the sizing was true and because no other sizes were available, I was liable for postage -$12.50 via Aust Post online- as I was returning and seeking a refund.
( Coincidentally I've been charged twice by Aus Post and still trying to get a refund from them)
I phoned a week after the items were returned and confirmed with Aus Post they had been delivered , only to be told rather casually the items were " probably sitting out the back waiting to be processed as there were a lot of returns to sort, so no the refund process hadn't even started, I'll get to it maybe tomorrow "
Well Golfbox, it's been over 10 business days now since you received the returns , plenty of time to process and for the bank to refund.
You have bought this negative review upon yourselves and I wonder why your website has such glowing reviews and none negative.
Your customer service and attitude has been appalling in this instance and I will direct my business elsewhere.
Brilliant product at two thirds the price including delivery. Fast postage and will definitely purchase from Golf box again. Fast postage;
Excellent , next day delivery , product was high quality , I should have bought a bigger size, but thats my fault still fits well and is exactly what it stated. Will buy again
Several Purchases Over the Past 3+ Years
As the title says I have made several purchases over the past 3 years, each time the items have been delivered within 3 days of ordering, the last purchase was last week of a Utility Iron, which was ordered on Wednesday afternoon AEDT and arrived the following morning around midday AEDT.
I had previously ordered a pair of shoes, which were out of stock in my size, and was offered a $50 voucher for my next purchase.
Overall I have had no problems with them and their service has been extremely efficient.
Excellent handling of personalization mistake
I've recently purchased a set of personalized golf balls as a present. Delivery was lightning fast, but unfortunately balls arrived with a type. I wrote to support and they've sent me a correct set within two days + allowed to keep the original! Thank you so much - unexpectedly fast and to the point customer service.
CRAZY FAST delivery
NEXT DAY delivery!
Items were delivered as ordered and were packaged well. Definitely on my list of preferred Vendors and will deal with me again.
Outstanding range and prices. Excellent courier service.
Golfbox is my No 1 store for sporting apparel these days. Just placed my 3rd order and in every case I've received my order within two business days "Perth to Wide Bay, QLD". Keep up the great work guys!
Poor customer service - inability to provide valuable advice of products
I saw that personalised golf balls were on special although there was another item I was looking for which was not listed at this time. I sent an email question to see if they were going to stock the item that was not listed instead of placing two separate orders to reduce in postage costs. I was told that the non listed item would be in stock a week later and therefore would be able to place an order for both at the same time. The customer services person knew at this time that I wanted to purchase personalised golf balls.
When I looked exactly one week later, the non listed item was there however the personalised golf balls were no longer available. The customer service person failed to tell me this in my initial inquiry. When I was sent an email survey, I answered it factually. A day later I received a call from GolfBox which I missed. However, when I called back (during their business hours) no one answered and I left a message. A week and a half later, I still have not heard from them.
I have been a loyal customer of GolfBox for several years and never encountered a problem. I have spent a considerable amount of money on products and merchandise over this time yet they cannot return a phone call.
This is why many Australians buy golf merchandise from overseas companies due to poor customer service such as this.
Seriously - the fastest delivery
Seriously I am always massively impressed by the speed of delivery, the amazing service and the range of products - do yourself a favour and check it out. Free delivery anywhere in Australia with no minimum spend!!!
Great service. Super fast delivery.
Always have great prices and the items I order usually arrive the next day. The one time I had a problem when the item arrived damaged it was sorted out without fuss. Would highly recommend.
I always come away happy
I am constantly looking for something better I always get a good deal at golf box when I find a new club
Big range of products, easy to use site, my order arrived the next day despite being interstate. Would highly recommenend
Super fast delivery!! (thank you GolfBox and Startrack)
Live in Surfers Paradise, QLD. Ordered the item at 3pm on the 6/06 and received it at 11am on the 7/06. happy customer.
Item well packaged and came as described.
Great job Golfbox!!!
Great service!!! I hardly ever. Ought anything from local retailers nowadays but they have my business again and again go figure...
I ordered my goods yesterday afternoon (24/5/18) and the goods arrived aboard Startrack this morning, and I live in rural Queensland.....unbelievable!!! I don't know of another organization that are is good as you people. I have ordered goods from you before with the same super fast FREE delivery, and I will not go anywhere else in the future. Well done people.
Order delivered to QLD from WA in 2 business days
Wow. Free shipping, great product and a full set of clubs with bag delivered from one side of Australia to the other in 48hrs. Never seen this level of service in forever.
terrible customer service
ordered a pair of Oakley glasses and realised I ordered the wrong ones emailed customer service and explained I wanted to pay for a more expensive pair then 2 hours later received a email saying the goods had been shipped before anyone from customer service contacted me. I then called them and they said because its been dispatched we need to refund you I asked cant I just pay the difference and transfer the credit to the other pair of glasses but no they cant do that they need to refund back onto my card which will more than likely take 3 days to do its my last time dealing with this company
They are the best in the game in Perth and possibly australia
I am a member of a private club where the resident professional guarantees to match the Golf Box price.
I respect the pro as member of the top of his game and I do source product from both locations...I do not need to look further....I am a previous participant in the retail golf industry
Great service and help always walk out of golf box bunbury with smile on the dial.always happy to go back and buy new stuff
Brilliant customer service.
Always post items out quickly at generally lower prices. Quick to answer emails I always go back to these guys.
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