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Awesome customer service.
GolfBox is outstanding. Lighting fast shipping. Bought a pair of shoes and they didn’t fit. Returning was so easy. Then bought another pair (which are fantastic), only to discover that they came on special three weeks later. Contacted GolfBox and they immediately refunded me the difference in price from what I paid to the sale price. Could not be happier.
Cannot fault these guys
I've made several purchases from golfbox and am yet to be disappointed. Products are always in stock and easy to find on the website, and the postage is ridiculously fast!!! I live in Melbourne and they ship from Perth, today I had my delivery less than 24hrs after I had ordered it, and that's just their normal postage. I would highly recommend using these guys and I will definetely continue to use them.
They did it again
Two days from Perth to ACT, i dont know how you do it, it takes over a week from Vic and sometimes the same from Sydney, Qld, go have a holiday it may be there when you get back.
These guys should be the only ones to use if looking for golf gear.
How do they do it.
I cant believe they sent my clubs on Wednesday and i got them today, and thats all the way from Perth, thats just brilliant service guys, the clubs are ok too.
Very competitive pricing for a wide range of products including premium end. Best delivery and support service I have experienced. I have compared their pricing worldwide and they cannot be beaten.
Wow great service
Ordered my product online and was a bit unsure. These guys are fantastic had my club here in Sydney within 2 working days and the product is perfect. Highly recommended.
- Online store
- Verified customer
Beware of narrow fit golf shoes
I ordered a pair of Adidas Traxion Classic Golf Shoes from Golfbox. Very fast delivery to NZ. The shoes could have been a fraction longer but just OK - but the width! Incredibly narrow even though the box said "wide fit". I have never needed a wide fit shoe. Research showed that shoes designed for the Asian market are narrower. I contacted Golfbox who said the shoe chart provided was accurate. But the chart only addresses length. So queried the width (again). Silence! I have been offered a return at my cost! Both Aussie and NZ non Asian males w...ill have wider feet than Asians. Online customers need good information to make the right purchase decision. This shoe was the end of line so the width issue would have been known and should have been noted on the product listing to avoid customer disappointment. In these circumstances Golfbox should acknowledge this omission and assist with product return costs. Its part of good customer service. November 7th 2019 Update: Lost returns Extra narrow Golf shoes returned at my cost from NZ correctly addressed and double packed. No refund. No acknowledgement of receipt. No response to NZ Posts letter seeking confirmation from GolfBox that they had not received the return. So no shoes, no refund and out of pocket for return postage that I did not think I should have paid for in the circumstances. That was an ongoing dispute which I hope has not contributed this situation? Hope you have better luck with your returns!
Brilliant choices at outstanding prices
My partner and I have purchased heaps of gear from Golfbox but are still shocked at the unbelievable delivery times. Talk about quick, the best in Australia as I do heaps of online purchases and nothing compares! Well stocked products at outstanding prices! Why shop elsewhere for golf gear!
Items purchased missing parts and packaging opened
Purchased a Traxion Supersoft GT putter grip which when it arrived the packaging was already ripped open like it had already been accessed. The other issue was the countercore weight purchased along with the grip came with no key to install the weight which was inconvenient. This was bought as a birthday present and the whole experience with Golf Box was upsetting. Had to go out and buy another set for a present. Not happy Golf Box.
Great Service and assistance
I bought some golf balls (callaway Chrome) as price was completive and I was stuffed around by a similar on line golf store). Their service was very good, no problems. I also needed a golf umbrella to fit my new buggy. I sent them a query on a Sunday, thinking they may get back to me in a few days or more likely give me a standard response. To my absolute surprise and delight, within a few hours they responded, saying they tested umbrellas with the holder and gave me several recommendations. Brilliant work Golfbox. I'll be ordering a new umbrella asap.
Fastest Delivery in Australia
Excellent , next day delivery , product was as described. I would highly recommend using golf box for any online orders. Website all the way through to tracking the product was first class
- Online store
- Verified customer
The best online Golf store
Excellent service , fast delivery and website easy to use. We have been buying most of my husband golf products from Golf Store and always provide the best service. Definitely our number one golf store
Yes , items ordered are delivered fast but kudos should be directed to StarTrack - the delivering company - and not Golfbox.
Companies by and large are rated on their customer service and after sales care, and after years of dealing with this company and my family spending possibly over $1K, I am extremely disappointed with their shenanigans and attitude when items needed to be returned recently.
I was given authority to return quickly enough, but didn't think I should have to pay postage.
Due to sizing inequities I dared to ask if items were s...
Brilliant product at two thirds the price including delivery. Fast postage and will definitely purchase from Golf box again. Fast postage;
Excellent , next day delivery , product was high quality , I should have bought a bigger size, but thats my fault still fits well and is exactly what it stated. Will buy again
- Verified customer
Several Purchases Over the Past 3+ Years
As the title says I have made several purchases over the past 3 years, each time the items have been delivered within 3 days of ordering, the last purchase was last week of a Utility Iron, which was ordered on Wednesday afternoon AEDT and arrived the following morning around midday AEDT.
I had previously ordered a pair of shoes, which were out of stock in my size, and was offered a $50 voucher for my next purchase.
Overall I have had no problems with them and their service has been extremely efficient.
- Verified customer
Excellent handling of personalization mistake
I've recently purchased a set of personalized golf balls as a present. Delivery was lightning fast, but unfortunately balls arrived with a type. I wrote to support and they've sent me a correct set within two days + allowed to keep the original! Thank you so much - unexpectedly fast and to the point customer service.
Poor customer service - inability to provide valuable advice of products
I saw that personalised golf balls were on special although there was another item I was looking for which was not listed at this time. I sent an email question to see if they were going to stock the item that was not listed instead of placing two separate orders to reduce in postage costs. I was told that the non listed item would be in stock a week later and therefore would be able to place an order for both at the same time. The customer services person knew at this time that I wanted to purchase personalised golf balls.
When I looked exa...ctly one week later, the non listed item was there however the personalised golf balls were no longer available. The customer service person failed to tell me this in my initial inquiry. When I was sent an email survey, I answered it factually. A day later I received a call from GolfBox which I missed. However, when I called back (during their business hours) no one answered and I left a message. A week and a half later, I still have not heard from them. I have been a loyal customer of GolfBox for several years and never encountered a problem. I have spent a considerable amount of money on products and merchandise over this time yet they cannot return a phone call. This is why many Australians buy golf merchandise from overseas companies due to poor customer service such as this.
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