Good2Go Travel Insurance - The Works

Read the latest reviews before buying! – Do not trust this bunch of Weasels! I took out a very expensive policy supposedly their top "Gold". We were in the USA prior to Coronavirus and due to come back on 26th April 2020. That flight was cancelled as were subsequent flights then we were informed that we couldn't fly out of the Airport or fly into the original one. We had to catch a plane… Read more

from a different Airport and land at Heathrow obviously this cost a lot of money, but at least we thought we would be insured on our excellent policy which I hasten to add we purchased in June 2019 taking out natural catastrophes as an added extra. Well before Covid19 was invented! However they won't pay out a penny. Zilch, Nada, Nothing! This policy cost me 650 I would have expected the best. DO NOT BUY A POLICY!

Clarification of policy coverage – I rang Good To Go insurance to get some clarification around cancellation costs and medical coverage in the event our family traveling to the USA and Mexico contracted Coronavirus there or had to cancel because it was unsafe to travel. We purchased the insurance policy before the cut off date as an known event . The customer service rep just… Read more

read the policy wording to me (which I had already read) and said until a claim was made I could not get a definitive answer. I stated people traveling on the same trip with other travel insurance companies were able to be told they were covered for medical costs relating to Coronavirus and whether cancellation costs were or were not covered. He said he couldn’t comment on other travel insurance companies and when I mentioned the cut off date of known event he was very quick to say it would need to be considered and not a given. I feel very uneasy using this travel insurance now and I am doubting my choice. I took this insurance out because I thought it was comprehensive but now I feel like I have made a bad choice. I travel quite a bit and this was the first time I chose Good 2 Go but it will be my last. You take out travel insurance for peace of mind and I don’t have that. I certainly hope if something does go wrong that I get a much better level of service and don’t have to jump through hoops.

Terrible customer service. Based in Malaysia, is actually AIG – We had problem after problem with this company (that is actually AIG). Right from the beginning all they did was copy and paste policies and never actually respond to questions. They are based in Malaysia, not Australia. When my partner got acutely Ill, they were terrible. I never once spoke to the same person. Each time I spoke to someone they… Read more

offered me different advice. It wasn’t until I threatened to complain that I spoke to the same person. They then sent us documents for the doctor to fill out (which we should have been told right from the beginning). AND they had someone else’s name and policy number on them!

We had advice from a doctor and cardiologist, and they offered us contradicting advice which would have severely impacted on my partners health.

We’ve just lodged a claim but have no idea if they’ll cover the thousands and thousands of dollars spent.

My advice- don’t do it! If it’s a matter of dollars- spend a little extra. Don’t make your holiday as stressful as ours.

Great, good service – Made a claim for lost property as soon as I got back from my trip, lodged a claim with all the paperwork, one week later received an email stating that my claim has been approved and will be paid to me within 3-7 business days. Perfect! Only inconvenience is that you need manually fill in and sign a claim form and email/post to them. Thanks G2G/AIG Show details

Efficient and professional service – Our claim was dealt with in a timely and professional manner. I was very happy with the service provided and would use them again. Also, the premiums were very affordable for our large family with adult children travelling together. Show details

Easy navigation of website – Straightforward process to get insurance when I left it nearly too late. I clarified the existing health problems and found I didn't need anything extra so I booked the insurance. It was competitive and I left feeling much better.  Show details

Claimed with no issues – Have used Good2Go insurance for several trips to the US, and have never had to use it. When I recently got food poisoning, they refunded me no problems, I just had to make sure I had all the receipts etc. My only (very minor) complaint is that the claims process was fairly confusing - I called them up, then was given an email for their parent… Read more ·  1

company, as well as a PDF to fill out, and then a different form, then the PDF itself gave me a different email address to send it to. It was all processed with no problems, so not a big deal, but an online portal where you can upload documents and log-in to see your coverage and claims would be much better.

Good value, and the service was great when I needed it – I've used these guys heaps over the last 6 years - primarily on the basis of the Choice recommendation. I've only had to claim once, after a skiing accident in Japan, and they were easy to contact, great to deal with, and paid promptly. Can't ask for much better, really. February 15th 2018 Update: Once again, having good quality travel… Read more ·  1

insurance paid off

I've used Good2Go many times, with only one prior claim (which was handled well). This year in the US, my wife fell whilst skiing and suffered a concussion. Not only was I able to speak to a doctor for advice, but they recommended I take her to hospital. At the hospital she received excellent care, including a CT scan, and after giving them our insurance details, we were told that we could simply leave and that they'd sort out payment with the insurer. Later Good2Go (AIG) called to enquire as to how she was, and simply dealt with the claim.

I'll be using Good2Go again for our next trip away.