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Good2Go Travel Insurance - The Works

Good2Go Travel Insurance - The Works

3.9 from 7 reviews

Reviews

3.9

7 reviews
5
(5)
4
(0)
3
(0)
2
(0)
1
(2)
  • Value for Money
    3.0 (4)
  • Transparency
    3.0 (4)
  • Customer Service
    3.0 (4)
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Jane

JanePerth, WA

Clarification of policy coverage

published
Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult, Child and Teenager
See all answers

Terrible customer service. Based in Malaysia, is actually AIG

published
Transparency
Customer Service
Value for Money
DestinationSouth America
Claim MadeYes
Type of ClaimMedical
Insurance Cover ForAdult
See all answers
Brent E

Brent ESydney, NSW

  • 19 reviews

Great, good service

published

Made a claim for lost property as soon as I got back from my trip, lodged a claim with all the paperwork, one week later received an email stating that my claim has been approved and will be paid to me within 3-7 business days.
Perfect!

Only inconvenience is that you need manually fill in and sign a claim form and email/post to them.

Thanks G2G/AIG

Transparency
Customer Service
Value for Money
DestinationNew Zealand and North America (inc. Hawaii)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
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Karen

KarenGreater Melbourne (Metropolitan), VIC

Efficient and professional service

published

Our claim was dealt with in a timely and professional manner. I was very happy with the service provided and would use them again. Also, the premiums were very affordable for our large family with adult children travelling together.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateJanuary 2019
Claim ApprovedYes
Insurance Cover ForAdult
See all answers

Easy navigation of website

published

Straightforward process to get insurance when I left it nearly too late. I clarified the existing health problems and found I didn't need anything extra so I booked the insurance. It was competitive and I left feeling much better.

Insurance claim madeNo

Claimed with no issues

published

Have used Good2Go insurance for several trips to the US, and have never had to use it. When I recently got food poisoning, they refunded me no problems, I just had to make sure I had all the receipts etc.

My only (very minor) complaint is that the claims process was fairly confusing - I called them up, then was given an email for their parent company, as well as a PDF to fill out, and then a different form, then the PDF itself gave me a different email address to send it to. It was all processed with no problems, so not a big deal, but an online portal where you can upload documents and log-in to see your coverage and claims would be much better.

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance

Good value, and the service was great when I needed it

published
Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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