Clarification of policy coverage
I rang Good To Go insurance to get some clarification around cancellation costs and medical coverage in the event our family traveling to the USA and Mexico contracted Coronavirus there or had to cancel because it was unsafe to travel. We purchased the insurance policy before the cut off date as an known event . The customer service rep just read the policy wording to me (which I had already read) and said until a claim was made I could not get a definitive answer. I stated people traveling on the same trip with other travel insurance compan...ies were able to be told they were covered for medical costs relating to Coronavirus and whether cancellation costs were or were not covered. He said he couldn’t comment on other travel insurance companies and when I mentioned the cut off date of known event he was very quick to say it would need to be considered and not a given. I feel very uneasy using this travel insurance now and I am doubting my choice. I took this insurance out because I thought it was comprehensive but now I feel like I have made a bad choice. I travel quite a bit and this was the first time I chose Good 2 Go but it will be my last. You take out travel insurance for peace of mind and I don’t have that. I certainly hope if something does go wrong that I get a much better level of service and don’t have to jump through hoops.
Terrible customer service. Based in Malaysia, is actually AIG
We had problem after problem with this company (that is actually AIG). Right from the beginning all they did was copy and paste policies and never actually respond to questions.
They are based in Malaysia, not Australia.
When my partner got acutely Ill, they were terrible. I never once spoke to the same person. Each time I spoke to someone they offered me different advice. It wasn’t until I threatened to complain that I spoke to the same person. They then sent us documents for the doctor to fill out (which we should have been told right from ...
Great, good service
Made a claim for lost property as soon as I got back from my trip, lodged a claim with all the paperwork, one week later received an email stating that my claim has been approved and will be paid to me within 3-7 business days.
Only inconvenience is that you need manually fill in and sign a claim form and email/post to them.
A super competitive fee
I compared several recommended policies and the price bumped up by hundreds of dollars when I selected winter sports but here it was included. It's Choice magazines best buy too.
Easy to buy, but no discount offered even though I'm a repeat annual policy customer
It is a good value policy and Choice review gives me confidence that if I need to claim, it should be easy too. But, my current annual policy expires on 18 July, we are travelling on 30 June and returning in early August - so I need to buy a new annual policy before we go - no discount offered even though there is an overlap and it is the third annual policy I've purchased. The website 'buy policy' page has a promo code box but I was advised by phone that no promos are currently available.
Used to be a good insurance cover for over 70. No Australian staff to communicate when booking.
No Australian staff to communicate when booking. Travel insurance for mature age group has seem to have dump it to another company. Prices were fair and reasonable but not any more. Very disappointed. Shows it doesn't award loyalty anymore.
Terrific - Just what we were looking for
Policy was easily arranged over the net and best value after comparing other products.
Had to make a claim for a camera which was promptly managed and payed out.
Excellent customer service.
So easy to purchase my policy online. I've just purchased a multi trip policy. The best value from the different insurers I looked at. I have used this company a number of times now. Peace of mind.
Just took out a multi trip policy; it is an excellent policy provided you do not have any pre-existing medical conditions as per their wording.
Feels good dealing with a well-known underwriter.
- Travel Insurance - The Works
- Verified customer
Efficient and professional service
Our claim was dealt with in a timely and professional manner. I was very happy with the service provided and would use them again. Also, the premiums were very affordable for our large family with adult children travelling together.
Pre trip review
This review is a pre-trip review.....The application was simple and clear. Will do a follow up review upon return from trip. Good value policy. Easiest policy purchase to date. Cheers Ad
Easy claim process
My son had a medical issue while in Bali and we had to delay flying home. When we got back I submitted our claim online and 2 weeks later it had been dealt with and we had been paid. They didn't even ask for more information. Easy, quick, no fuss process.
Terrible when making a claim
Used good2go because they had the cheapest travel insurance. But when I made a claim for cancelled flights, all of the evidence I provided was "insufficient", including a letter from the airline, unused boarding passes and credit card statements. They also were very slow with their email communication and extremely unhelpful
Couldn't fill in the countries easily, there was no drop down menu or search function, and when you attempt to search the box becomes blank!
Customer service officer obstructed claim
I recommend against purchasing a Good2Go travel insurance policy. The customer service person I spoke to when attempting to lodge a claim for dental treatment after accidentally chipping a tooth was vague and failed to explain whether I was covered under the policy. She failed to explain the basics of lodging a claim and referred to ‘the report’ without explaining what said report was. The lack of basic knowledge of this employee and her lack of empathy and customer service focus was apparent. Ultimately I did not lodge a claim as the process w...as convoluted and I had no confidence in the ability of staff to assist me in processing a claim in a timely manner. The next time I travel overseas I will be looking to other insurers who value their customers more.
- Travel Insurance - The Works
- Verified customer
Easy navigation of website
Straightforward process to get insurance when I left it nearly too late. I clarified the existing health problems and found I didn't need anything extra so I booked the insurance. It was competitive and I left feeling much better.
Confusing policy conditions/clauses
Before taking out travel insurance I tried to get a clarification of whether I would be covered for the cost of a return flight from the UK to Australia if I missed my Qantas flight due to the late arrival of my Jet 2 flight from the Canary Islands. I.e If I missed my connection through no fault of my own. The PDS exclusion D14 seems to say that I would not be covered BUT the PDS clause G4 seems to contradict this.
After spending some time trying to get a clarification from the representative it was still unclear and the "standard" answer was...
BAD Customer Service
I recently purchased a long-term Good 2 Go travel insurance only because of the Choice recommendations.
3 days ago I sent them a query relating the Product Disclosure Statement. I asked them if it's possible to post the PDS directly to my postal address instead of emailing it. I am yet to receive a response from them ...despite emailing the same query 2nd time.
I am a frequent traveller and used other insurance providers before their response was always pretty much immediate. I have never had an experience with other insurance companies taking so long to respond to their NEW customer!!!
BAD CUSTOMER SERVICE!!!!
$A100 just to assess pre-existing health conditions? Am I reading this right?
Was impressed by Choice review and all ready to go until I discovered that they charge $100 to assess existing health conditions. Was prepared for increased premium but this seems over the top. No one else seems to impose this additional charge so will look elsewhere.
Great Company highly recommend for snow holiday insurance
As many who purchase travel insurance, you never really know how good a company is until something goes wrong. I cannot fault Good 2 Go! We had to make a claim after having to cut our trip short. Not only did they refund our medical and pharmacy bills they also refunded unused ski lift passe we had purchased. I would highly recommend this company to any who are looking a travel insurance especially if going skiing.
Questions & Answers
Is coronavirus covered?
Is my pre-exiting heart condition covered? Do I pay for a medical prior to?
Elliott P.Good2Go Travel Insurance
Our position relating to the Novel Coronavirus (COVID-19) coverage can be found here - www.aig.com.au/travelalerts
In relation to Pre Existing Health Disorders please contact our Assessment Team on 1800 008 473 and they will be happy to assist you.
Good2Go Travel Insurance
Good2Go I have a query regarding your rental vehicle cover. You have an exclusion worded:
Exclusion L3"Loss or damage arising from operation of the Rental Vehicle in violation of the terms of the rental agreement or loss or damage which occurs beyond the limits of any public roadway."
Does that mean that the vehicle isn't covered when it is parked in a private driveway, motel car park, shopping centre car parks or any other off street parking facility?
If you do not provide coverage when vehicles are parked in the above mentioned locations does this mean that we would need to park on the side of a public roadway, even overnight to ensure we are covered for theft and damage?
Would a removed gallbladder be considered a pre existing condition?
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