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Reviews

3.5

50 reviews
5
(27)
4
(3)
3
(3)
2
(3)
1
(14)
  • Value for Money
    3.9 (12)
  • Transparency
    3.7 (10)
  • Customer Service
    3.6 (11)
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Jane

JanePerth, WA

Clarification of policy coverage

published
Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult, Child and Teenager
See all answers

Terrible customer service. Based in Malaysia, is actually AIG

published
Transparency
Customer Service
Value for Money
DestinationSouth America
Claim MadeYes
Type of ClaimMedical
Insurance Cover ForAdult
See all answers
Brent E

Brent ESydney, NSW

  • 19 reviews
  • 3 likes

Great, good service

published

Made a claim for lost property as soon as I got back from my trip, lodged a claim with all the paperwork, one week later received an email stating that my claim has been approved and will be paid to me within 3-7 business days.
Perfect!

Only inconvenience is that you need manually fill in and sign a claim form and email/post to them.

Thanks G2G/AIG

Transparency
Customer Service
Value for Money
DestinationNew Zealand and North America (inc. Hawaii)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
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Mike

Mike

  • 2 reviews

A super competitive fee

published

I compared several recommended policies and the price bumped up by hundreds of dollars when I selected winter sports but here it was included. It's Choice magazines best buy too.

Transparency
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
See all answers
Janine Y

Janine YSydney, NSW

Easy to buy, but no discount offered even though I'm a repeat annual policy customer

published

It is a good value policy and Choice review gives me confidence that if I need to claim, it should be easy too. But, my current annual policy expires on 18 July, we are travelling on 30 June and returning in early August - so I need to buy a new annual policy before we go - no discount offered even though there is an overlap and it is the third annual policy I've purchased. The website 'buy policy' page has a promo code box but I was advised by phone that no promos are currently available.

Transparency
Customer Service
Value for Money
Claim MadeNo
Insurance Cover ForAdult
See all answers
val

valHunter Region, NSW

Used to be a good insurance cover for over 70. No Australian staff to communicate when booking.

published

No Australian staff to communicate when booking. Travel insurance for mature age group has seem to have dump it to another company. Prices were fair and reasonable but not any more. Very disappointed. Shows it doesn't award loyalty anymore.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers

Terrific - Just what we were looking for

published

Policy was easily arranged over the net and best value after comparing other products.
Had to make a claim for a camera which was promptly managed and payed out.
Excellent customer service.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateApril 2019
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
Jan C.

Jan C.Sydney, NSW

  • 2 reviews

Great Value

published

So easy to purchase my policy online. I've just purchased a multi trip policy. The best value from the different insurers I looked at. I have used this company a number of times now. Peace of mind.

Transparency
Customer Service
Value for Money
Claim MadeNo
Insurance Cover ForAdult
See all answers
Gloria

GloriaHunter Region, NSW

  • 2 reviews

Excellent policy

published

Just took out a multi trip policy; it is an excellent policy provided you do not have any pre-existing medical conditions as per their wording.
Feels good dealing with a well-known underwriter.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
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Karen

KarenGreater Melbourne (Metropolitan), VIC

Efficient and professional service

published

Our claim was dealt with in a timely and professional manner. I was very happy with the service provided and would use them again. Also, the premiums were very affordable for our large family with adult children travelling together.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateJanuary 2019
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
Adrienne

AdrienneSouth East Queensland, QLD

  • 3 reviews

Pre trip review

published

This review is a pre-trip review.....The application was simple and clear. Will do a follow up review upon return from trip. Good value policy. Easiest policy purchase to date. Cheers Ad

Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Kerryn

KerrynVictoria

Easy claim process

published

My son had a medical issue while in Bali and we had to delay flying home. When we got back I submitted our claim online and 2 weeks later it had been dealt with and we had been paid. They didn't even ask for more information. Easy, quick, no fuss process.

Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateJanuary 2019
Claim ApprovedYes
Insurance Cover ForChild
See all answers
Fran C

Fran CSydney

Terrible when making a claim

published

Used good2go because they had the cheapest travel insurance. But when I made a claim for cancelled flights, all of the evidence I provided was "insufficient", including a letter from the airline, unused boarding passes and credit card statements. They also were very slow with their email communication and extremely unhelpful

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
KJB

KJBIllawarra, NSW

  • 5 reviews
  • 1 like

Rubbish website

published

Couldn't fill in the countries easily, there was no drop down menu or search function, and when you attempt to search the box becomes blank!

Insurance claim madeNo
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
Chariot

ChariotBrisbane

  • 3 reviews
  • 2 likes

Customer service officer obstructed claim

published
Insurance claim madeNo
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Easy navigation of website

published

Straightforward process to get insurance when I left it nearly too late. I clarified the existing health problems and found I didn't need anything extra so I booked the insurance. It was competitive and I left feeling much better.

Insurance claim madeNo
David B

David BSydney

Confusing policy conditions/clauses

published
Insurance claim madeNo
AVF

AVFxoxoxo

  • 2 reviews
  • 1 like

BAD Customer Service

published

I recently purchased a long-term Good 2 Go travel insurance only because of the Choice recommendations.
3 days ago I sent them a query relating the Product Disclosure Statement. I asked them if it's possible to post the PDS directly to my postal address instead of emailing it. I am yet to receive a response from them ...despite emailing the same query 2nd time.
I am a frequent traveller and used other insurance providers before their response was always pretty much immediate. I have never had an experience with other insurance companies taking so long to respond to their NEW customer!!!

BAD CUSTOMER SERVICE!!!!

Insurance claim madeNo

$A100 just to assess pre-existing health conditions? Am I reading this right?

published

Was impressed by Choice review and all ready to go until I discovered that they charge $100 to assess existing health conditions. Was prepared for increased premium but this seems over the top. No one else seems to impose this additional charge so will look elsewhere.

Insurance claim madeNo

Great Company highly recommend for snow holiday insurance

published

As many who purchase travel insurance, you never really know how good a company is until something goes wrong. I cannot fault Good 2 Go! We had to make a claim after having to cut our trip short. Not only did they refund our medical and pharmacy bills they also refunded unused ski lift passe we had purchased. I would highly recommend this company to any who are looking a travel insurance especially if going skiing.

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
Page 1 of 3

Questions & Answers

Mee

Meeasked

Good2Go Travel Insurance

Is coronavirus covered?
Is my pre-exiting heart condition covered? Do I pay for a medical prior to?

1 answer
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance

Hi Mee,

Our position relating to the Novel Coronavirus (COVID-19) coverage can be found here - www.aig.com.au/travelalerts

In relation to Pre Existing Health Disorders please contact our Assessment Team on 1800 008 473 and they will be happy to assist you.

Kind Regards,

Elliott
Good2Go Travel Insurance

bronwyn

bronwynasked

Good2Go Travel Insurance

Good2Go I have a query regarding your rental vehicle cover. You have an exclusion worded:
Exclusion L3"Loss or damage arising from operation of the Rental Vehicle in violation of the terms of the rental agreement or loss or damage which occurs beyond the limits of any public roadway."
Does that mean that the vehicle isn't covered when it is parked in a private driveway, motel car park, shopping centre car parks or any other off street parking facility?
If you do not provide coverage when vehicles are parked in the above mentioned locations does this mean that we would need to park on the side of a public roadway, even overnight to ensure we are covered for theft and damage?

No answers
Ben88

Ben88asked

Good2Go Travel Insurance

Would a removed gallbladder be considered a pre existing condition?

No answers

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