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Good2Go Travel Insurance

Reviews

  • Value for Money
    3.7 (13)
  • Transparency
    3.5 (11)
  • Customer Service
    3.4 (12)
  • Claim Resolution Time
    • 1-2 weeks (2)
    • 2-4 weeks (2)
    • 3+ months (1)
  • Claim ApprovedYes (4) · No (1)
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Ian M

Ian MSouth East Queensland, QLD

Don’t Go with Good2Go Travel Insurance/AIG

published
Value for Money
Transparency
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Jane

JanePerth, WA

Clarification of policy coverage

published
Value for Money
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Terrible customer service. Based in Malaysia, is actually AIG

published
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Brent E

Brent ESydney, NSW

  • 19 reviews
  • 3 likes

Great, good service

published

Made a claim for lost property as soon as I got back from my trip, lodged a claim with all the paperwork, one week later received an email stating that my claim has been approved and will be paid to me within 3-7 business days.
Perfect!

Only inconvenience is that you need manually fill in and sign a claim form and email/post to them.

Thanks G2G/AIG

Value for Money
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Mike

Mike

  • 2 reviews

A super competitive fee

published

I compared several recommended policies and the price bumped up by hundreds of dollars when I selected winter sports but here it was included. It's Choice magazines best buy too.

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Janine Y

Janine YSydney, NSW

Easy to buy, but no discount offered even though I'm a repeat annual policy customer

published

It is a good value policy and Choice review gives me confidence that if I need to claim, it should be easy too. But, my current annual policy expires on 18 July, we are travelling on 30 June and returning in early August - so I need to buy a new annual policy before we go - no discount offered even though there is an overlap and it is the third annual policy I've purchased. The website 'buy policy' page has a promo code box but I was advised by phone that no promos are currently available.

Value for Money
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val

valHunter Region, NSW

Used to be a good insurance cover for over 70. No Australian staff to communicate when booking.

published

No Australian staff to communicate when booking. Travel insurance for mature age group has seem to have dump it to another company. Prices were fair and reasonable but not any more. Very disappointed. Shows it doesn't award loyalty anymore.

Value for Money
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Terrific - Just what we were looking for

published

Policy was easily arranged over the net and best value after comparing other products.
Had to make a claim for a camera which was promptly managed and payed out.
Excellent customer service.

Value for Money
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Jan C.

Jan C.Sydney, NSW

  • 2 reviews

Great Value

published

So easy to purchase my policy online. I've just purchased a multi trip policy. The best value from the different insurers I looked at. I have used this company a number of times now. Peace of mind.

Value for Money
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Gloria

GloriaHunter Region, NSW

  • 2 reviews

Excellent policy

published

Just took out a multi trip policy; it is an excellent policy provided you do not have any pre-existing medical conditions as per their wording.
Feels good dealing with a well-known underwriter.

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Karen

KarenGreater Melbourne (Metropolitan), VIC

Efficient and professional service

published

Our claim was dealt with in a timely and professional manner. I was very happy with the service provided and would use them again. Also, the premiums were very affordable for our large family with adult children travelling together.

Value for Money
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Adrienne

AdrienneSouth East Queensland, QLD

  • 3 reviews

Pre trip review

published

This review is a pre-trip review.....The application was simple and clear. Will do a follow up review upon return from trip. Good value policy. Easiest policy purchase to date. Cheers Ad

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Kerryn

KerrynVictoria

Easy claim process

published

My son had a medical issue while in Bali and we had to delay flying home. When we got back I submitted our claim online and 2 weeks later it had been dealt with and we had been paid. They didn't even ask for more information. Easy, quick, no fuss process.

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Fran C

Fran CSydney

Terrible when making a claim

published

Used good2go because they had the cheapest travel insurance. But when I made a claim for cancelled flights, all of the evidence I provided was "insufficient", including a letter from the airline, unused boarding passes and credit card statements. They also were very slow with their email communication and extremely unhelpful

Insurance claim madeYes
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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KJB

KJBIllawarra, NSW

  • 6 reviews
  • 2 likes

Rubbish website

published

Couldn't fill in the countries easily, there was no drop down menu or search function, and when you attempt to search the box becomes blank!

Insurance claim madeNo
1 comment
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance
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Chariot

ChariotBrisbane

  • 3 reviews
  • 2 likes

Customer service officer obstructed claim

published
Insurance claim madeNo
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Easy navigation of website

published

Straightforward process to get insurance when I left it nearly too late. I clarified the existing health problems and found I didn't need anything extra so I booked the insurance. It was competitive and I left feeling much better.

Insurance claim madeNo
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David B

David BSydney

Confusing policy conditions/clauses

published
Insurance claim madeNo
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AVF

AVFxoxoxo

  • 2 reviews
  • 1 like

BAD Customer Service

published

I recently purchased a long-term Good 2 Go travel insurance only because of the Choice recommendations.
3 days ago I sent them a query relating the Product Disclosure Statement. I asked them if it's possible to post the PDS directly to my postal address instead of emailing it. I am yet to receive a response from them ...despite emailing the same query 2nd time.
I am a frequent traveller and used other insurance providers before their response was always pretty much immediate. I have never had an experience with other insurance companies taking so long to respond to their NEW customer!!!

BAD CUSTOMER SERVICE!!!!

Insurance claim madeNo
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$A100 just to assess pre-existing health conditions? Am I reading this right?

published

Was impressed by Choice review and all ready to go until I discovered that they charge $100 to assess existing health conditions. Was prepared for increased premium but this seems over the top. No one else seems to impose this additional charge so will look elsewhere.

Insurance claim madeNo
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Page 1 of 3

Questions & Answers

Ian M

Ian Masked

Good2Go Travel Insurance

Under section G1 (Emergency Expenses) of the Good2Go Multi-Trip International and Domestic Travel Insurance Policy it states that the policy covers ”If your trip is disrupted because of a Natural Disaster”
Could you please define what a ”Natural Disaster” is under the policy and what characteristics of an event are used to define a “Natural Disaster”

No answers
Mee

Meeasked

Good2Go Travel Insurance

Is coronavirus covered?
Is my pre-exiting heart condition covered? Do I pay for a medical prior to?

1 answer
Good2Go Travel Insurance
Elliott P.Good2Go Travel Insurance

Hi Mee,

Our position relating to the Novel Coronavirus (COVID-19) coverage can be found here - www.aig.com.au/travelalerts

In relation to Pre Existing Health Disorders please contact our Assessment Team on 1800 008 473 and they will be happy to assist you.

Kind Regards,

Elliott
Good2Go Travel Insurance

bronwyn

bronwynasked

Good2Go Travel Insurance

Good2Go I have a query regarding your rental vehicle cover. You have an exclusion worded:
Exclusion L3"Loss or damage arising from operation of the Rental Vehicle in violation of the terms of the rental agreement or loss or damage which occurs beyond the limits of any public roadway."
Does that mean that the vehicle isn't covered when it is parked in a private driveway, motel car park, shopping centre car parks or any other off street parking facility?
If you do not provide coverage when vehicles are parked in the above mentioned locations does this mean that we would need to park on the side of a public roadway, even overnight to ensure we are covered for theft and damage?

No answers
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Good2Go Travel Insurance

Details

Compare all 4 Good2Go Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterAIGAIGAIGAIG
Maximum Age Covered 59 years old70 years old69 years old69 years old
Medical Coverage
Overseas Emergency Assistance Not CoveredUnlimitedNot CoveredUnlimited
Accidental Death$20,000$25,000$10,000$25,000
Emergency Dental$500$2,000Not Included$2,000
Pregnancy (max weeks) Not IncludedNot IncludedNot IncludedNot Included
Resumption of Journey Not Included$3,000Not Included$3,000
Hospital Cash AllowanceNot Included$50 per day, up to $6,000Not Included$50 per day, up to $6,000
Overseas Emergency Medical & Hospital Expenses$5,000,000UnlimitedNot CoveredUnlimited
Loss of IncomeNot Included$5,200Not Included$5,200
Permanent DisabilityNot Included$10,000$10,000$10,000
Luggage & Personal Effects
Theft of Cash Not Included$500Not Included$500
Delayed Luggage Not Included$300Not Included$300
Credit Card FraudNot Included$3,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover
Travel Documents / Passport Not Included$3,000 as part of Credit Card Fraud cover$3,000 as part of Credit Card Fraud cover$3,000 as part of Credit Card Fraud cover
Maximum Single Item Limit $750 (Electronic Equipments)$3,000 (Cameras, Laptops, Golf Equipments)$500 (Cameras, Laptops, Golf Equipments)$3,000 (Cameras, Laptops, Golf Equipments)
Luggage & Personal Effects $3,000$15,000$3,000$15,000
Ancillary
Personal Liability $2,000,000$2,500,000$500,000$2,500,000
Rental Vehicle Excess Not Included$4,000$4,000$4,000
Motorbike / Moped Coverage Included up to 126ccIncluded up to 126ccIncluded up to 126ccIncluded up to 126cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseNot IncludedNot IncludedNot IncludedNot Included
Adventure Optional ExtraIncludedIncludedIncluded
Snow / SkiOptional ExtraIncludedIncludedIncluded
Compare all 4 Good2Go Travel Insurance

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