All they want is money
Been trying to cancel with them, haven’t been able to go in to the gym due to work. They blame the phones, finally answer turns out I have to continue paying for another 30 days, all they want is you money and I’m not happy and will not be returning.
Beware of hidden fees and contract
I signed up to Goodlife in a contract I was unaware of a $10 fee they take every month and silly one of fees, if you are wanting out of the contract GOOD LUCK!!
They will ignore calls make it extremely difficult even when you have a medical condition!!!!
Would never recommend them to anyone! Go to a gym with no contract.
Worst gym, I never used
Wanted to try out Goodlife Beenleigh so I payed for a 1 month, No contract membership. Went in store and paid another fee to have the keys totalling around $200.
After signing some waivers about safety and access, I was told I had to come back the next day to activate the cards so I can use them.
Next day they tried to fee me for the week, including overdraft fees ($40).
They are now trying to get me to pay them $200 for never having access to their gym.
Worst gym ever
Joined this gym because of it's location but have had a bad experience for the last 2 years:
Unhygienic and dirty
Instructors not turning up for classes
Ridiculous overdue fees and difficult to change payment details
Not worth the money
Worst gym available
Was travelling between two cities and so I signed an All-Access pass which was a fixed rate for 12 months which allowed access to any goodlife in the region. Now that my contract is over, I moved less and realised I didn’t need to use other gyms so I wanted to reduce the cost by keeping a pass only for my “home store”. I called up and realised I couldn’t do it unless I payed a $65 “transfer fee” and would have to resign a contract which was barely any cheaper than what I have been paying. Absolute 0 flexibility. I’m definitely quitting.
Charge you more and the worse service ever!
Good life bundall is just the WORST academy i have ever seen in my life in all the countries I've lived in. Mainly about the service, especially that of manager [name removed]. The gym has a good space and new equipment, but it is a gym for men, who do not have the basics to train their legs and butt, unfortunately I only realized this when I had already signed my contract but the worst of all, as I said earlier, is the terrible service from the employees. PTs, managers and receptionists. everyone is polite and that stops there. Nobody help...s you with NOTHING! The gym is big and when you ask an employee for some equipment, they tell you to look it up until you find it because they can't help. I had some problems And the manager gave me a PT class for free to show me different exercises, and guess what? In theory it would be for free but pt charged me $ 60 to give me that list. Besides, they started after a few weeks to charge me more in my weekly payment. I tried twice to speak to manager [name removed] but she refused to see me. I sent an email telling my problems and after ONE WEEK I didn't get an answer to my problem. Simply the worst service I've ever seen !! If you're thinking about doing a gym, definitely don't do it at Good Life. Other gyms can offer you the same value, better quality.
The reviewer stated that an incentive was offered for this review
Don’t sign up contracts here
Signed up contract and got 8 weeks before had to move interstate where there is no Goodlife gym so requested cancellation . Lady on the phone said first it still needs to be paid even if there is no branches somewhere . Then advised I can transfer. Upon calling today to transfers they said new person new admin on 100$ and left over 7 weeks . When I signed up no admin was charge as it was a full year contract now on transferring they need $100 admin plus 7 weeks . Just no help and making money for free . Pls don’t use this gym it will be hell lo...t of stress and staff is so argumentative and won’t help just keep talking on top without listening . Nonsense service . Closed all branches in Sydney and they might close more and still charge people on their contract .
Unethical with zero business acumen!
Dear Goodlife Health Club,
I am very unsatisfied due to your unprofessionalism and ill business ethics. I had approved suspension of two memberships due to medical reasons with supporting documents from November 2019 to December 2019 due to medical reasons however payments were still being debited which resulted in my account being overdrawn. An email was sent with an enquiry in regards to my account being debited despite a complimentary suspension however no response received to date in regards to my initial email.
Furthermore, I was aboard...from 6th December 2019 up to 26th January 2020. I expected funds would have been reversed however as this hasn’t taken place my direct debit payments had defaulted. I sent an email dated 3rd February 2020 with a request to cancel both memberships due to relocation to a proximity away from Goodlife Carindale or another branch. Instead my details have progressed to Amaguard Group Debt Collector for 12 months upfront gym membership. This isn’t very professional nor ethical. This isn’t my first gym membership especially not with Goodlife. It seems to be acceptable for accounts and your automated system to debit payments which requires drastic requests through higher management to rectify often taking months for a full refund this was my previous experience. My account has accrued 1 1/2 months of non payment due to previous overdrawn fees not refunded and you have the indecency to approach Debt Collection requesting for 12 months upfront despite my request to cancel both memberships due to a move. Proof of relocation is acceptable as per your contract. I have agreed to adhering to payment up until 3rd February 2020 inclusive of a month’s notice required with proof of documentation and cancellation fee instead a rude response by email was received today from Reception at Carindale following another email from my end CC to Debt Collection. I was informed by reception that numerous emails and telephone calls were attempted to contact me however I have only received one email pertaining to each membership and no phone calls. Very unethical hence I understand why so much negativity is spoken about Goodlife with zero business ethics!
I cancelled my membership about 12 months ago. I even went into the gym and signed off paperwork and they said I would no longer be charged. Since then they have been taking money out of my account week despite cancelling my contract. Their service is absolutely appalling and they are out to take your money. I will never attend this gym. I highly do not recommend signing up with this gym.
BEWARE OF 18 MONTH CONTRACT
I decided to cancel my membership. Found out it’s an 18 month contract. Provided a doctor certificate of incapacitation for over 12 months I must still pay $75 cancellation fee.
Joined up gym with a few friends with a deal they had, they over charged me as the staff put me on a different membership. I asked for a refund but would not give but to put credit onto next fees. Once again overcharged. Told them not interested with a bunch of liers and to cancel as they breached the contract. I have not set foot in the gym from the beginning. They waited months for the fee to grow then put my dept to a collector, even though I have emailed and spoke to them on a number of occasion. I think it's time we do a class action towards them, from people who are out of poket and for people who gave them bad credit for making a contract with goodlife which they breached from lying, or deliberately mis guiding us.
Beware before you sign anything fast talking staff
was promised free time till my contract from another gym ran out they lie and now sent my contract to a debt collector thanks fo nothing it makes me sick
- Goodlife Health Clubs QLD
- Verified customer
Really loved the one in Toowoomba, curious what the Ipswich one is like
I signed up in Toowoomba with really friendly staff, and I love the equipment and the 24/7 access. For what I'm paying a week I feel like I'm getting my monies worth. Haven't had a chance to check out Ipswich since I moved yesterday, but I hop it's as good as the one in Toowoomba.
Yoga class teachers, don’t wear microphones at Caloundra, very frustrating. please think of the hard of hearing..staff at reception and all class teachers are superb professionals and very friendly thank you
Total Rip Off
If you want to pay fees on failed transactions fees, up keep fees, eazy debit fees, registrations fees, access card fees, and a stupidly overpriced weekly membership with rude staff and managers that will do anything in their power to wrong you and that couldn't care less about you as a customer, then this is the place for you. The gym I currently go to is as 12 month contract of $440 total amount at Power Federation, as opposed the $1,144 total amount for 12 month contract at Good Health Clubs now Good Life Health Clubs. That is 2.6 times more...expensive, in other words I could of payed almost 3 years on a gym membership somewhere else compared to what I payed at Good Health Clubs (Good Life). This does not even include of the failed transaction from eazy-debit that caused fees of 17.5$ almost every second week for 52 weeks, and none of them were refunded or even addressed when requested by staff. They are one terrible Gym business and I do not personally recommend anyone to go and register there. Any single other Gym will provide you with a better price, staff, contract, fees, and pretty much anything you need for fitness activity.
Its all about greed.
As with most other reviews here, my son has similar problems. Signed up to a contract, a few months in he was unemployed. The gym constantly tried to debit money from his account even though he had none. He contacted them to try and stop the account and we paid all outstanding debts. They then sent his account to debt collection the next week. Ringing up and spoke to a consultant and they said it was a mistake and wasn't meant to happen, if we pay a fee, they will reverse the debt collection. We paid the fee and a few days later, the debt colle...ctors still called. We rang the gym back and they said they were not able to reverse the transaction (they kept our fee ) but can stop the debt collectors if we payed them over $200. They tried to get money out of my young son who was unemployed whilst having the debt at the debt collectors. This is a scam. All they want is money and have no care for peoples circumstances. Each time they withdrew money, the bank charged an overdrawing fee, even when requesting them to cease, they still did this. This gym has set my son back hundreds of dollars in the black and with no job prospects in sight at the moment, its only going to get worse. This all happened in a space of 3 weeks. Avoid this place if you cannot guarantee job security or income for the time of your contract.
Overcharged and Problems when trying to cancel my account.
My name is Bruno, and i have been a member of Goodlife Wintergardens (Queen St, Brisbane) for over 3 years as i recal, usually with friendly staff during the evening, i never had any complaints about that gym or any other, until recently. I had a friend that i have introduced to the gym (in fact i made 5 friends join Goodlife in this three years ive been working out there) what gave me a free month. So when i didnt had my "free month" redeemed last month i went to the recepetion explained that i should've had that month fee waived, also inform...ed that it would be my last full month as i was supposed to leave Australia in the seccond week of December. During that process i was informed that the case would be taken to the manager to be dealt with, although after talking to a couple of staff over the counter and the phone i was convinced to pay that month and that the next one would be waived as well as my account would be canceled. For my surprise, a few days ago i received a message saying thay my account was overdue ( they tried but they couldn't process the payment WRONGLY again). I finally reached the manager (Ash) which now is claming i have to pay that overdue balance and plus and extra month. Im really trying to fix thar before i leave the country, but they are making it extremelly hard. I shouldn't have to pay anything, but when talking to Ash i said i wouls be happy to pay for the days i used this month just in good faith. But he still trying to overcharge me. I went to write a review for the Gym at Google and saw many reviews mentioning the poor costumer service provided there, as well as many people acusing the gym to be scamming them, is that right? Dont you guys care about your costumers? I had such a pleasant time at Goodlife, dont wanna leve you guys having the worst impression ever. I really hope someone will "lose" some time to see this and contact me with a solution before i leave. Regards, Bruno
$50 Price increase
I joined Goodlife gyms over 3 years ago. When I joined the salesperson told me that as long as I paid the weekly fee it would never increase. Well, I received an email (not from Goodlife, from a direct debit company) saying the fees are going up.. what?!
Its just wrong.
Its a shame and I will probably leave. Spoke to a manager and she wasnt very helpful. She told me its in my contract and they can do it. Ah its
My daughter and I saw a group deal for the good life club of 19-95 for 4 weeks, need to know hours that the gym is staffed as we could only use the gym when it was staffed. TWO signs on the front door with different times. Entered to ask what times that the gym is staff due to T&Cs on the voucher. Asked to fill in paperwork before seeing staff member who could answer the question, waited for said staff member, I ran out of time as had another appointment to get to, advised that we would be back, made a appointment time, came back but was advise...d that we had visited the gym so the voucher was invalid. We had never been to this gym before that day and only went in to check the which sign was correct. We will never go back and have told other people of our incident, like us everyone thinks it was very underhanded way of getting rid of us. Would give the staff members a minus star if I could.
After signing up for the gym with my mum while still in school and having limited funds, extra fees of $9.95 have been taken out every three months. Apparently this is for a personal training session. Of which I was never told about of asked for. Even though I paid an extra $50.00 in the beginning for 3 personal training sessions. Even these were difficult to arrange as the trainer never responded to my messages. I would of never paid the $50 if I knew I then had to pay continuous $9.95 fees. Apparently I agreed to this in my contract.
Even fr...om the beginning when I was looking at signing up and decided that I couldn't afford it, when they realized that I wasn't going to sign up they were suddenly willing to offer me a student membership. You would think at this stage they would of disclosed the full costs and not hidden them in the contract.
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