Goodlife Health Clubs QLD
Verified192 reviews
Everything they do is to squeeze out as many dollars as they can while providing subpar facilities. Beware also if you wish to cancel they charge you for another 30 day period from there
I have been doing excercise physiology at the Robina gym for over 12 months and have had a very poor experience with the staff from victory allied health and their managers ,which has totally destroyed my well being and self esteem , I find them very rude , selfish and arrogant and in some cases very poorly trained with no empathy or… Read more
understanding of the ex military community I feel very very unwelcome and used, only for their benefit , I am voting with my feet , and taking my funding to another program , run by veterans , run for veterans , there’s plenty of room for improvement at goodlife Robina , and there is a definite need for improvement at victory allied health at goodlife gym Robina
Expensive, basic overpriced gym. They have no customer service or anyone you can contact when you can’t get it ( even though your paying a high overpriced amount) Personally you should join other gyms that have extra services and customer service. I stupidly joined for 3 months, couldn’t get into the club for the first 5 days as they didn’t set my account up correctly but were happy to take my money.
Reviews with attachments
Poor management and lack of professionalism. Communication was frustrating, and issues were handled badly. Toilets often smelled and basic hygiene items weren’t maintained — broken vanity (photo taken today) and hand soap frequently not refilled. Equipment was limited, and the pool wasn’t very clean. Not worth the money. Better gyms around.
- +5
Not professional, dirty gym, staff unprofessional and do not bother clients – I been doing gym in carseldine goodlife 3 years now , I wanted to upgrade my membership, so many times I went there they always busy. Manager is always busy do not bother to talk, their membership consultants says something and do something. I called them so many times, left notes but because so busy gym they don’t care about client. Also gym is… Read more
very dirty, I have taken photos of toilets with no paper towel in this gym mainly on weekend, crap gym not recommended, my cousin joined gym they said 15 per week and then started deducting 20 of direct debit check my photos with location to prove them
Unethical with zero business acumen! – Dear Goodlife Health Club, I am very unsatisfied due to your unprofessionalism and ill business ethics. I had approved suspension of two memberships due to medical reasons with supporting documents from November 2019 to December 2019 due to medical reasons however payments were still being debited which resulted in my account being overdrawn. An… Read more
email was sent with an enquiry in regards to my account being debited despite a complimentary suspension however no response received to date in regards to my initial email.
Furthermore, I was aboard from 6th December 2019 up to 26th January 2020. I expected funds would have been reversed however as this hasn’t taken place my direct debit payments had defaulted. I sent an email dated 3rd February 2020 with a request to cancel both memberships due to relocation to a proximity away from Goodlife Carindale or another branch. Instead my details have progressed to Amaguard Group Debt Collector for 12 months upfront gym membership. This isn’t very professional nor ethical. This isn’t my first gym membership especially not with Goodlife. It seems to be acceptable for accounts and your automated system to debit payments which requires drastic requests through higher management to rectify often taking months for a full refund this was my previous experience. My account has accrued 1 1/2 months of non payment due to previous overdrawn fees not refunded and you have the indecency to approach Debt Collection requesting for 12 months upfront despite my request to cancel both memberships due to a move. Proof of relocation is acceptable as per your contract. I have agreed to adhering to payment up until 3rd February 2020 inclusive of a month’s notice required with proof of documentation and cancellation fee instead a rude response by email was received today from Reception at Carindale following another email from my end CC to Debt Collection. I was informed by reception that numerous emails and telephone calls were attempted to contact me however I have only received one email pertaining to each membership and no phone calls.
Very unethical hence I understand why so much negativity is spoken about Goodlife with zero business ethics!
Latest follow-ups
In Oct 2025 a female family member put a note in the "Suggestion Box" at a Goodlife Health Club on the Gold Coast suggesting they turn the music down in a class a few decibels .On her next visit the instructor told her to" [Content Removed] "as she… Read more
lay on the floor excercising then gestured to" [Content Removed]." We reported it to Qld Police . Also reported it to the CEO on 8th Nov 2025 who never replied. Finally In Feb 2026 the Company Secretary reply was any "allegations of misconduct are reviewed by Senior team members in accordance with established policies & procedures" .Three more emails to him up till mid March 2026 have met with no reply to date. . Maybe consider joining a FEMALE ONLY GYM run by women.The power is your hands to decide.
Follow-up · What is the point of writing a review when you delete the exact works that were said by the instructor. My original wording was On her next visit the instructor told her [Content Removed] . You now changed it to (Content Removed) then as she lay on the floor excercising the instructor then gestured to [Contents Removed].You changed it to… Read more
Positive reviews
In general Goodlife Mermaid and Burleigh are well run and staff all very friendly. For the most part Burleigh in particular is kept very clean. Machines are not often not able to be used due to waiting a repair and are also well maintained. Music is great and uplifting. The gym appears to cater for the vast majority of people from the very young… Read more
of both sexes to elderly and of course some disabled. If help is needed then it is not far away. The pool is used for members and children's lessons at set times, but lanes set apart for members if they are on. My only complaint is the pool has remained a bit cool just under 30c for a couple of weeks now. All in all well run and a safe nurturing environment.
We found the best couple trainer Diana Menoza – My partner and I have been trained by Personal Trainer Diana Mendoza ‘extra ordinaire’. @ Bundall Goodlife. We really hit a winner with this warm outgoing professional Colombian lady. She continually motives us to train hard and with her supervision we are getting stronger, and we are 65 and 77 years old. A big thank you Diana.
Great gym at Jindalee- shame I have to leave – Great experience at Jindalee Gym. Been a member for years and have ‘all gym’ membership. Going overseas for 5 months so been told I have to cancel my membership if I don’t want to pay in my absence! To be fair, Goodlife is shifting to Reformer Pilates which is where all the money is. The fitness classes are being gradually reduced in number. I’ll miss it, but time to look for something different Show details
Negative reviews
I’ll give you a favour and tell plainly that don’t sign up for this gym. They have hidden costs, keep pushing cancellation dates and still charging you for any non-sense things they didn’t mention during sign-up because they’re only interested in signing up. After sign-up nobody cares about you. The equipment is also old and needs upgrade but they… Read more
don’t care. And it’s too crowded whenever you go. You need to wait most of the time for your turn. I regret signing up to this gym and it’s hard to get out as they find a reason to keep you in the billing cycle. Just do a favour for yourself and find another gym.
If I could give a zero I would, have been trying for a week to cancel my membership and I keep getting the run around. Told to go in, I go in told to email, no one replies to the email. Call they say they will action and email and NOTHING! Don't join GoodLife unless you want to be a member FOR LIFE!
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WARNING about “Free Trial” Gym Memberships (Goodlife) Be very careful signing up for “free trials.” I joined a 1-week free trial at Goodlife, was told I could cancel within the week and no money would be taken. They still required a contract and my bank details. After just one visit, money $3.77 was taken from my account. I called and… Read more
cancelled, and they said it was cancelled and I would get a refund.
Refund still hasn’t been given, and another payment $26.39 was taken anyway after cancellation.
This is not what “free trial” means.
Check your bank account closely, don’t rely on verbal promises, and make sure you have proof of cancellation. Linking your bank account for a “trial” can still end with money being taken.
Recent reviews
Crooks. I signed a 3 month contract only. They extended my contract without my approval, even after I requested for it to be cancelled and had stopped going. The Burleigh Waters centre is old, rundown, dirty and equipment is falling apart. Disgusting
I signed up for a 3 month contract for rehabilitation after a work place incident. This was agreed with the member of staff. They kept doing direct debit after the agreed term....Corporate greed....the bicycle machines were always broken
Avoid Holland Park Club….they continued to charge fees for months after two requests ( in person and by phone) to cancel membership. I had been a member for well over 10 years and have found staff to be untrustworthy and unreliable in more recent months. Very bad experience…with refusal by manager to refund fees they charged due to their staff incompetence. Choose another club if you don’t want to be ripped off.
This is to goodlife west end. Hated the gym. Did not make it clear there will be a “service fee” every 13 weeks. Due to this I had a missed payment and they requested me to pay extra late fee. Staff was unfriendly and acted like they don’t give a d*mn. I wouldn’t had care so much about paying extra if this was explained to me nicely and the staff… Read more
not being so passve aggressive. Gym is small, always busy never get to use the equipment. If I didn’t have to pay 200 dollars to cancel I would cancel RIGHT NOW. Avoid this gym pls there are better options out there with friendlier staff. Goodlife lacks transparency with payment and always be careful about the extra money they take from you.
Chermside club - Water cooler needs to either have filter installed or replaced please , mens toilets / locker room floors need to be cleaned more regularly please.
They truely have no clue what a free trial is! So don’t even bother with they heavy handed nonsense tactics, on responding to their flyer for free trial, they tricked me into paying $10 for a session totally refundable they say , including a manager but now only refundable if I sign up for year! That’s not free that’s nonrefundable credit, stay clear of good life clubs!
Deceptive practices which I think are across the industry. Signing up for 12 months to then find it’s 18months and even when time is completed, yet another 30 days notice to give. Just aLl about the $. I was also questioned about whether I was a member and had to go to front desk to prove it - up against my photo - next level embarrassing. All… Read more
because I didn’t “fit” the gym look. Very poor service. And the direct debit a complete rort - and good life takes no accountability if any errors which not surprisingly is at customer expense. Steer clear.
You have to sign a contract that you can only cancel if you are physically very ill. Due to mental health they won't accept even though I had 3 medical certificates, and the gym is ridiculous BUSY, super crowded and DIRTY! Disgusting the smell, the mould, the lack of cleanness ... just horrible.
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Was phoned 3 months ago to engage in a 3 month contract. Agreed at point of sale phone call that this was only to be 3 months. Missed the fine print that i still need to give 1 month cancellation prior contract completing. So, what's the point of a 3-month contract if it's going to be ongoing? I feel mislead and stolen from. Read the fine... fine.... print and don't take salesman/women word for joining good life. very disappointed customer. Show details
Lots of fines being on the waitlist – As much as I enjoy the Pilates reformer classes (although one instructor tells you to place your hands on your pelvic floor - as a physio and qualified Pilates instructor this almost makes me laugh as she obviously doesn’t know this would involve an internal), the requirement to cancel a minimum 2 hours prior otherwise incurring a $10 fine is… Read more
outrageous and also is a disincentive to advise the club of a cancellation after the 2 hrs. Often my work schedule will change at last minute but if it is an hour before the class there is no incentive to call the club because I’ve already incurred the fine. Worse still is the fact I have incurred multiple fines when I’ve been on the waitlist. You don’t get a notification that you’re waitlist has converted to a booking but they are quick to tell you when you’ve incurred a fine. Why can’t the system that sends my booking reminder and my missed class notification also have to capacity to actually tell me when I’ve gone from waitlist to booked. On the reformer classes themselves there is a lot of mat work and standing and not pure reformer as well as very few instructors who actually know the principles of Pilates. Avoid the squat with internal rotation - this is damaging to your knee joint and no physio or exercise physiologists would ever suggest this technique.
Motivation not to workout – Dirty, rude staff, broken equipment, close at 1pm, but lock the doors at 12pm, treat fitness passport members like garbage. Toilets are disgusting. NUNDAH GL leaks water from the roof and always stinks. Request equipment to be fixed and they do nothing about it. Has to be honselty the worst gym company
Deceptive – Be very careful with any changes made to your membership at this club. I specifically asked to trial the Pilates for 3 months and go back to my original plan $13/week. Now that I’ve signed the contract for the 3 month trial they want me to rejoin my previous membership at a higher rate at the end of this 3 months. This was in the small print in… Read more
their emails but at no time was I told when I dropped the Pilates I wouldn’t be able to go back to my previous plan/weekly rate despite multiple conversations and emails with different staff there. It’s a complete cop out saying “we have to follow head office policy”, and if that is the case, they need to change it to be more customer friendly. When I questioned it, one staff member went as far as saying “I can see where you asked this multiple times, but none of us answered you”. I have lost confidence in this club and wont continue my membership. There is certainly better value for money around at other gyms.
The added threat at the end of the email from the manager “if you freeze membership or block payment for the final month we will extend your contract” also not a good look for a big company like this. Go elsewhere. Don’t trust them! I had been a member for almost 20years.
Goodlife Gym Membership Buderim Why So Dodgy? – I really enjoyed my two week trial but then I wanted to join and it all went pear shape. DODGY is the word and SO DISAPPOINTING. Shameful.
Dirty and Old equipment – I made the mistake of leaving Snap Fitness Caloundra to join Goodlife caloundra to save a few extra dollars per week. Unfortunately the gym is old and run down, the staff are not at all friendly and dont even bother trying to cancel a membership. Absolute nightmare. The gym itself feels like it hasnt been cleaned in years, the aircon doesnt seem… Read more
to be on and it doesnt seem to hold its PTs very long. Do yourself a favour and avoid this gym... PS Do yourself a favour and pay the couple of extra dollars per week at Snap Fitness
Goodlife Scamming single mothers – I signed up to Goodlife ipswich on the 12th of August for a 3 month fixed term contract. Charlotte told me all the dates for payments to be taken out from my account and that the last date would be the 17th of October. Money was removed from my account on the 31st of October so I rang the club to find out why. This is when the receptionist: Kira… Read more
made me aware that all contracts require a 30day notice to finish. I spoke to her multiple times as she spoke to the club manager: Brett. I asked her to email me the contract so i could read it for myself. There was a number wrong in the email address so I had not recieved any prior correspondence because of this. The contract does have the option of fixed term or ongoing. Mine was stated as ongoing however i did not agree to this. I was then put on to Jessica who also refused to help me because apparently fixed term is not a Goodlife thing. It's only in the contract because it's a generic contract used. I was not told this at my sign up or anytime there after. I am a single parent who signed up to a fixed 3 month contract to see if I could manage it around my children. I stopped going to the gym half way through the membership term but knew I was signed up to a 3 month contract so I budgeted to make sure there was money still available for that term. Money was taken out that was meant for my car rego bill. I can not afford that now and will be penalised by TMR in not being able to use my car. I will be pursing this as far as I can because it is not ok. All involved in signing people up need to make it clear about the 30day notice and thay fixed contracts are apparently not a thing. Charlotte deceived me and I will be commenting, reviewing, posting anywhere I can to be heard.
Little empathy and will squeeze every dollar from you – I signed up to maroochydore and than lost my job, fell into hardship as well as injured myself. So I reached out to them a few weeks after joining and their responce was pretty much too bad so sad, pay or go to a debt collector to pay 1000+ for the entire contract- biggest scam ever. No options given to me on how to cancel in my circumstances..… Read more
they failed to mention if under a medical certificate you can cancel without the fee, so for months having no money I wasn't made aware of this! They did everything possible to try and get money out of me. Than after forgetting about them because they give me no way to cancel and I'm like broke. They start messaging again saying my debits have failed. I argue my situation and suddenly they start demanding the medical certificate and wow finally mention you can cancel without the fee with it. Problem is I got a centtelink certificate to recover and apparently according to the ombudsman I had to reach out to says this is insufficient. Now I am in an area where we don't have bulk billing doctors nor do we have doctors thst have appointments readily available in a fortnight.. and on top of that the majority don't take new patients in my town.. and on top of that!... my car is not running and I have noooo money for repairs. Like I'm in a pickle.
The tell me I have to pay the arrears before I am allowed to cancel so yeah stuck once again... can't get my certificate again because first one eas wrong
Than I reach back out to them a couple weeks later and ask to pay the arrears and the cancel fee of like 250 and for them to send me a way to pay it because I am so tired of their failed payment emails and they just don't want to listen that I'm in a situation..They respond saying I owe over 1000 (the full contract) And it's with a debt collector, go call them
A month later I keep getting maroochydore debit emails of failed payments your now in arrears.
Ummmm.... didn't you guys just tell me I can't pay the cancel fee or previous arrears bevause it was with a debt collector?
Now still trying to continue billing me?...
I should be able to pay up my account careers from end of may to end of June (the time I genuinely had a membership) and then end of June 2024 when i reach out along with the cancel fee.. i was ignored quite a few times so the bill was accumulating past June.
If they have refused me to be able to pay the cancellation fee and continued billing they shouldn't be legally allowed to try obtain any funds from me past the point of when I asked to cancel and was in financial hardship!
I am so over it. Like give me my arrears amount for the fair time I owe along with a cancellation bill and I'm gone.. why they insist on dragging this out just to get more
Do not lock in with these guys. They are disgusting
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