Goodlife Health Clubs QLD

Very disappointing experience with membership rollover and cancellation Our experience with Goodlife's membership and cancellation process has been extremely disappointing. My daughter had what she understood to be a 12-month membership and recalls taking steps to cancel around May. Months later, we discovered that weekly membership payments had… Read more

continued to be deducted.

When we contacted Goodlife seeking an explanation and refund, we were told that the membership was an “ongoing membership” and had automatically continued beyond its minimum term. Goodlife refused a refund and advised that a 30-day cancellation period would instead apply from the recent cancellation request.

This raised a further concern for us. Queensland's Fitness Industry Code contains specific requirements for ongoing agreements, including written notice at least two months before the initial term ends stating when the initial term ends and that the agreement will continue until terminated.

My daughter does not recall receiving that notice, so we asked Goodlife to provide evidence of the relevant agreement and notice.

The Club Manager ultimately told us Goodlife's position remained unchanged and that they would not enter into further correspondence or debate regarding the interpretation of the membership terms.

We have now lodged a formal complaint with the Queensland Office of Fair Trading and asked that these issues be considered. To be clear, OFT has not yet determined whether Goodlife complied with its obligations.

Regardless of the eventual outcome, I have found the experience incredibly frustrating. When a consumer disputes months of continuing deductions, I would expect the business to clearly produce the relevant membership documentation and communications rather than simply refer the consumer back to its terms and close down further discussion.

In general Goodlife Mermaid and Burleigh are well run and staff all very friendly. For the most part Burleigh in particular is kept very clean. Machines are not often not able to be used due to waiting a repair and are also well maintained. Music is great and uplifting. The gym appears to cater for the vast majority of people from the very young… Read more

of both sexes to elderly and of course some disabled. If help is needed then it is not far away. The pool is used for members and children's lessons at set times, but lanes set apart for members if they are on. My only complaint is the pool has remained a bit cool just under 30c for a couple of weeks now. All in all well run and a safe nurturing environment.

We found the best couple trainer Diana Menoza – My partner and I have been trained by Personal Trainer Diana Mendoza ‘extra ordinaire’. @ Bundall Goodlife. We really hit a winner with this warm outgoing professional Colombian lady. She continually motives us to train hard and with her supervision we are getting stronger, and we are 65 and 77 years old. A big thank you Diana.

Great gym at Jindalee- shame I have to leave – Great experience at Jindalee Gym. Been a member for years and have ‘all gym’ membership. Going overseas for 5 months so been told I have to cancel my membership if I don’t want to pay in my absence! To be fair, Goodlife is shifting to Reformer Pilates which is where all the money is. The fitness classes are being gradually reduced in number. I’ll miss it, but time to look for something different Show details

I had intended to open a gym membership with Goodlife Morningside and take advantage of a 2 week promotional free access. Instead they started the billing before the 2 weeks free trial and then had to be reminded twice to cancel my membership as their word cannot be trusted. Be very careful dealing with their staff and read the fine print of the agreement.

Carindale club gets 0 stars but no 0 option . Management have no idea how to run a business. Stitch you up with fees left right and centre. Reception are just as confused as the manager . Do not go to this gym!!

I had a very disappointing experience regarding the cancellation of my 7-day free trial at Goodlife Health Clubs Richlands. Goodlife Health Clubs Richlands is located at 144 Pine Rd, Richlands QLD 4077 and operates under ABN 59 120 953 200. I requested cancellation of my trial on day 1 and followed up with multiple staff on several occasions… Read more

over the following days. Despite these requests, I did not receive confirmation that the cancellation had been processed during the trial period, and I was advised by the direct debit provider that no cancellation request had been received at that time.

I also followed up over the phone with staff to clarify the status of my cancellation. At the time of writing, I am still awaiting written confirmation that my trial has been cancelled.

My concern is mainly around communication and the handling of cancellation requests, particularly ensuring they are processed and confirmed within the stated trial period.

If this matter is not resolved, I will consider escalating it to Queensland Fair Trading for review.

Everything they do is to squeeze out as many dollars as they can while providing subpar facilities. Beware also if you wish to cancel they charge you for another 30 day period from there

I have been doing excercise physiology at the Robina gym for over 12 months and have had a very poor experience with the staff from victory allied health and their managers ,which has totally destroyed my well being and self esteem , I find them very rude , selfish and arrogant and in some cases very poorly trained with no empathy or… Read more

understanding of the ex military community I feel very very unwelcome and used, only for their benefit , I am voting with my feet , and taking my funding to another program , run by veterans , run for veterans , there’s plenty of room for improvement at goodlife Robina , and there is a definite need for improvement at victory allied health at goodlife gym Robina

I’ll give you a favour and tell plainly that don’t sign up for this gym. They have hidden costs, keep pushing cancellation dates and still charging you for any non-sense things they didn’t mention during sign-up because they’re only interested in signing up. After sign-up nobody cares about you. The equipment is also old and needs upgrade but they… Read more

don’t care. And it’s too crowded whenever you go. You need to wait most of the time for your turn. I regret signing up to this gym and it’s hard to get out as they find a reason to keep you in the billing cycle. Just do a favour for yourself and find another gym.

If I could give a zero I would, have been trying for a week to cancel my membership and I keep getting the run around. Told to go in, I go in told to email, no one replies to the email. Call they say they will action and email and NOTHING! Don't join GoodLife unless you want to be a member FOR LIFE!

WARNING about “Free Trial” Gym Memberships (Goodlife) Be very careful signing up for “free trials.” I joined a 1-week free trial at Goodlife, was told I could cancel within the week and no money would be taken. They still required a contract and my bank details. After just one visit, money $3.77 was taken from my account. I called and… Read more

cancelled, and they said it was cancelled and I would get a refund.

Refund still hasn’t been given, and another payment $26.39 was taken anyway after cancellation.

This is not what “free trial” means.

Check your bank account closely, don’t rely on verbal promises, and make sure you have proof of cancellation. Linking your bank account for a “trial” can still end with money being taken.

Crooks. I signed a 3 month contract only. They extended my contract without my approval, even after I requested for it to be cancelled and had stopped going. The Burleigh Waters centre is old, rundown, dirty and equipment is falling apart. Disgusting

I signed up for a 3 month contract for rehabilitation after a work place incident. This was agreed with the member of staff. They kept doing direct debit after the agreed term....Corporate greed....the bicycle machines were always broken

Avoid Holland Park Club….they continued to charge fees for months after two requests ( in person and by phone) to cancel membership. I had been a member for well over 10 years and have found staff to be untrustworthy and unreliable in more recent months. Very bad experience…with refusal by manager to refund fees they charged due to their staff incompetence. Choose another club if you don’t want to be ripped off.

This is to goodlife west end. Hated the gym. Did not make it clear there will be a “service fee” every 13 weeks. Due to this I had a missed payment and they requested me to pay extra late fee. Staff was unfriendly and acted like they don’t give a d*mn. I wouldn’t had care so much about paying extra if this was explained to me nicely and the staff… Read more

not being so passve aggressive. Gym is small, always busy never get to use the equipment. If I didn’t have to pay 200 dollars to cancel I would cancel RIGHT NOW. Avoid this gym pls there are better options out there with friendlier staff. Goodlife lacks transparency with payment and always be careful about the extra money they take from you.

Chermside club - Water cooler needs to either have filter installed or replaced please , mens toilets / locker room floors need to be cleaned more regularly please.

They truely have no clue what a free trial is! So don’t even bother with they heavy handed nonsense tactics, on responding to their flyer for free trial, they tricked me into paying $10 for a session totally refundable they say , including a manager but now only refundable if I sign up for year! That’s not free that’s nonrefundable credit, stay clear of good life clubs!

Deceptive practices which I think are across the industry. Signing up for 12 months to then find it’s 18months and even when time is completed, yet another 30 days notice to give. Just aLl about the $. I was also questioned about whether I was a member and had to go to front desk to prove it - up against my photo - next level embarrassing. All… Read more

because I didn’t “fit” the gym look. Very poor service. And the direct debit a complete rort - and good life takes no accountability if any errors which not surprisingly is at customer expense. Steer clear.

You have to sign a contract that you can only cancel if you are physically very ill. Due to mental health they won't accept even though I had 3 medical certificates, and the gym is ridiculous BUSY, super crowded and DIRTY! Disgusting the smell, the mould, the lack of cleanness ... just horrible.

Was phoned 3 months ago to engage in a 3 month contract. Agreed at point of sale phone call that this was only to be 3 months. Missed the fine print that i still need to give 1 month cancellation prior contract completing. So, what's the point of a 3-month contract if it's going to be ongoing? I feel mislead and stolen from. Read the fine... fine.... print and don't take salesman/women word for joining good life. very disappointed customer. Show details

Lots of fines being on the waitlist – As much as I enjoy the Pilates reformer classes (although one instructor tells you to place your hands on your pelvic floor - as a physio and qualified Pilates instructor this almost makes me laugh as she obviously doesn’t know this would involve an internal), the requirement to cancel a minimum 2 hours prior otherwise incurring a $10 fine is… Read more

outrageous and also is a disincentive to advise the club of a cancellation after the 2 hrs. Often my work schedule will change at last minute but if it is an hour before the class there is no incentive to call the club because I’ve already incurred the fine. Worse still is the fact I have incurred multiple fines when I’ve been on the waitlist. You don’t get a notification that you’re waitlist has converted to a booking but they are quick to tell you when you’ve incurred a fine. Why can’t the system that sends my booking reminder and my missed class notification also have to capacity to actually tell me when I’ve gone from waitlist to booked. On the reformer classes themselves there is a lot of mat work and standing and not pure reformer as well as very few instructors who actually know the principles of Pilates. Avoid the squat with internal rotation - this is damaging to your knee joint and no physio or exercise physiologists would ever suggest this technique.

Motivation not to workout – Dirty, rude staff, broken equipment, close at 1pm, but lock the doors at 12pm, treat fitness passport members like garbage. Toilets are disgusting. NUNDAH GL leaks water from the roof and always stinks. Request equipment to be fixed and they do nothing about it. Has to be honselty the worst gym company

Deceptive – Be very careful with any changes made to your membership at this club. I specifically asked to trial the Pilates for 3 months and go back to my original plan $13/week. Now that I’ve signed the contract for the 3 month trial they want me to rejoin my previous membership at a higher rate at the end of this 3 months. This was in the small print in… Read more

their emails but at no time was I told when I dropped the Pilates I wouldn’t be able to go back to my previous plan/weekly rate despite multiple conversations and emails with different staff there. It’s a complete cop out saying “we have to follow head office policy”, and if that is the case, they need to change it to be more customer friendly. When I questioned it, one staff member went as far as saying “I can see where you asked this multiple times, but none of us answered you”. I have lost confidence in this club and wont continue my membership. There is certainly better value for money around at other gyms.

The added threat at the end of the email from the manager “if you freeze membership or block payment for the final month we will extend your contract” also not a good look for a big company like this. Go elsewhere. Don’t trust them! I had been a member for almost 20years.