After signing up for the gym with my mum while still in school and having limited funds, extra fees of $9.95 have been taken out every three months. Apparently this is for a personal training session. Of which I was never told about of asked for. Even though I paid an extra $50.00 in the beginning for 3 personal training sessions. Even these were difficult to arrange as the trainer never responded to my messages. I would of never paid the $50 if I knew I then had to pay continuous $9.95 fees. Apparently I agreed to this in my contract.
Even fr...om the beginning when I was looking at signing up and decided that I couldn't afford it, when they realized that I wasn't going to sign up they were suddenly willing to offer me a student membership. You would think at this stage they would of disclosed the full costs and not hidden them in the contract.
Frustrating and Money hungry
After signing up for the gym I noticed there was additional payments being taken out of my account. I called to check if these payments were correct and they told me a wide variety of payments I apparently 'agreed' to in my contract which I was told "you don't need to read it, it's all good". I have persisted to ask them what I can do about this problem over the phone as I would not have paid for the membership if i knew about all these extra payments. They then proceeded to tell me that I have problems with my email and that I should go in to ...see them personally about fixing the email. This left me very frustrated and as the gym isn't that great in the first place. This is a warning to all people who think about going to Goodlife gyms, don't!
Goodlife Carindale qld
pack off money hungry dogs!
told to pay a fee to put account on hold and then get a call to say i owe them money ! i told them to put it on hold but dont tell you you can only put it on hold for a few weeks.
Britney! thanks for your bitchy customer service and zero help.
shove your membership!!
- Verified customer
Terrible Customer Service and Communications
Signed all 3 of my sons up to a gym in Brisbane’s Southside. Have had nothing but issues since signing. My youngest sons membership was signed up with a Debit card, the other 2 a DD via Bank Account, the Debit card expired. Getting them to change the payment to the same account as the other 2 boys was the most excruciating experience ever. 2 memberships of the 3 didn’t have an issue not sure how or why it needed to take 56 months to get rectified.
My eldest sons contract was coming to an end, my husband was thinking about taking it over prior...however they charged more than the allowable $75 to do this so he requested that the membership be cancelled when the contract ended. Never received acknowledgement or confirmation of this request. With this membership, there was an After Hours card attached which my middle son asked to be transferred to his membership. When my son requested this to happen the Customer Service person advised him his membership had been cancelled. This request had never been made by ourselves and we had never been contacted by the gym to say it had been. Have tried to make contact, and as suspected no one will get back to us about this. No one from the Customer Service dept can come back to you and the Gym Manager doesn’t get in contact either. Extremely disappointing considering we were paying for 3 memberships for 18 month contracts.
- Verified customer
AWESOME GYM GREAT STAFF
Have a great time at this gym. I get help when I need it. I don't get harassed and it far outweighs anytime fitness at Beenleigh. Left anytime to join this gym when it opened and have not been disappointed since...
Awful large classes and absolute money grabbers
I moved from a small gym that I loved as I needed to be closer to my work. The classes are horrible, overfilled and loud. People are lifting weights and throwing their bodies around in the classes with no supervision which will cause injuries. Their overdue fees are seriously exorbitant. I hate this gym.
DO NOT JOIN GOODLIFE!!!!!!!!!!!!
My partner joined Goodlife some years ago and initially enjoyed it, working out three times a week or more. After some very dodgy interactions with rude staff (and sustaining an injury), they began to lose interest. Eventually they stopped. After over a year of not attending, but PAYING for the membership, they started proceedings to cancel the membership. The response has been very rude, arrogant, and bullying. My partner was told that they needed to pay for another month (over a month because of the date). If Goodlife had a good service, a good product and value for money, they wouldn't have to trap people with unfair contracts. Not even the banks are this rude, arrogant and unfair.
These days, most gyms will have their equipments to make a modern gym. I think staff make the difference. I had been with Jetts(I have given 5stars for their service) and Snap fitness (4stars). I travel a lot so I go to other gyms around Australia. I noticed ataff are very (friendly most of the times in other gyms. This is the 1st time I went in to a Goodlife gym. Sadly, Majority of Goodlife Caloundra’s staff are rude majority of time and it’s exactly the opposite to what I have seen around.
We need to wait and rethink when we write a revi...
AVOID Goodlife Toowoomba
Absolutely no communication skills whatsoever from any of the untrained staff at this gym after you agree to give them your money. So incredibly unprofessional and money hungry. My partner and I were mislead with what we could and could not do once we signed up. Promised phone calls which were never acted upon. Terrible excuse for a gym. Feel like a fool that I was cheated out of my money. Please take my advice and go literally anywhere but Goodlife Toowoomba. PS it’s a $245 cancellation fee.
Terrible service. Taking unauthorised money out.
Staff are really lovely to get you to sign up. Won’t stop harrasing you until you do. Once signed up no help whatsoever. Never received A contract, never was told about orientation day. Have had all sorts of money coming out overdrawing my account. Joined arena paused my account for holiday was still charged. Had 3 different amounts come out in the same day. Send email to head office. Been instore and was credited $30. Was told it would was all fixed than more money was taken out.
Perfect example of Customer Loyalty meaning NOTHING
I did my first challenge and have been a member at GL Morningside BEFORE GL took over. So a very very long time. I invest well over $200 a month into this club thanks to my son and husband joining (even though they wanted to go elsewhere) and have just participated in a challenge where my comments on the facebook page were deleted (how disrespectful!!) when they were actually concurring with the Admin of the group. Be respectful, no name calling. Instructions were to inbox them directly. I get NOTHING. The organisation at Morningside was ...woeful, the challenge didn't even have a FITNESS test. Jump on the scales and a couple of skin folds. I actually walked into a fitness class expecting it to be where you go to get tested for fitness. I work out from 4-6 nights a week dependent on the week and had put on weight due to a medication reaction. If I was overweight and not familiar with the gym and signed up for this challenge, I'd probably be binging and curled in the foetal right now. I have remained loyal to this gym for so long - I get nothing but sighs and Idk what you're talking about when approaching counter staff because I'm a shift worker and adapt this challenge to suit my lifestyle. Well GL, Snap has newer better equipment up the road and I intend to take my family there and invest the money I will SAVE (yes we've been looking into changing for a long time now and this is the icing on the cake) into a yoga studio membership (as the only reason I was hanging on was for [name removed] the yoga teacher. Absolutely disgusted. BTW, can you also tell your cleaners not to dust right next to you when you're on the treadmill so you breathe in all the dust? Come to think of it the more I contemplate this experience, the more grateful I am for the wake-up call. I don't use the pool so I couldn't care less about your pool. I care about customer service, support, being rewarded for loyalty and openness to constructive feedback which they clearly don't have. Signing up we were rounded up like sheep while PT's were standing around doing nothing and it clearly is just a massive money spinner for honestly, NOTHING. Icing on the cake. Loyalty means nothing.
Thieves, Scammers and poor customer service.
I was keep getting calls asking to join Goodlife gym as there was a promotion going on. They mislead me and signed me up on 12.98$ and denied access to one of their gyms stating i don't have 24X7 access.
Later after few terrible customer service interactions i was asked to signup for 18$ week program (and told ,my 12$ program was cancelled) to get 24X7 gym access and was told i have to wait another 24hr to get my card activated what a crap Gym.
On top of that you will be harassed by the gym trainers to join their programs. Well the story didn...'t end there, after 15 days my account was direct debited for 94$ as per the old contract (which i was told cancelled) so rang the customer service few time no proper response, so i walked up to the store and asked them. Then they told me i will be refunded the 94$ in 7 business days. Ok Please be patient the story didn't end there, after 2 weeks i still didn't receive my refund so i wrote an email explaining the issue and call the gym. They now tell me a new story that my refund was denied because its less than 200$ (if so then why didn't they inform me before and made me to wait 2 week until i asked about it). Guys and Girls this a very very terrible gym please don't get fooled by seeing the people walking in and out the gym thinking its great gym. I did the same mistake and suffering now.
Free trial doesn't seem to exist
Attended for the 5 day free trial. Doesn't seem you can get past the sales staff. So after 30 minutes of ear bashing I signed up. Rate is 30% more than what was advertised online when you add the hidden fee. Was given access cards, which I was told would be working from 4am the next morning, and went in to try out the equipment. Found only one leg extension machine, which had a Do not Use sign, went to use treadmills and found two that don't work. Left after getting a bike to work and decided would duck into another gym in the morning. Attended...the next day to find I couldn't get in. Called Goodlife to be told card might work later today if not after the long weekend (so I guess 5 days free trial is gone ?) Contract received via email with a very basic maths mistake (of course, in their favour) tried to email it back but doesn't respond. Sent online request for an email address and have not heard back after 4 hours, when I had emails, calls and text within minutes of wanting to join hassling me for a day and time I'd be in there. Luckily I'm not interested in good service, I just want a gym. But so far I've not experienced either. Fingers crossed things improve.
- Verified customer
Goodlife Westfield Chermside
Was a member for 6 years. Enquired about putting membership on hold for 3-4 months while overseas for work. The receptionist seemed annoyed I couldn't give an exact return date. I then said I would cancel and then receptionist asked for reason, I replied 'the service'
Continued to charge membership fee AFTER membership was cancelled and was advised because it can take upto 30 days for cancellation.
Meanwhile, the access card and 24/7 pass were returned on the day of cancellation.
Why are they still direct debiting my account? Take your money elsewhere guys.
Dreadful gym - all they want is money!
My son joined this gym and was a minor, we were not asked to sign any documentation until after he had signed up, charging him $99 for joining and a ridiculous $20 per week on a year contract. My son has since lost his job and cannot afford this. They do not care and still want their money. They will terminate the contract for $245! They should not be signing up minors without a parent present. They have also been allowing my son to attend the gym at times when the gym is not staffed which is against their terms and conditions. Just check gumtree to see how many people are trying to get rid of Goodlife - they are shocking. Do not join.
Alexandra Hills - All that you could want.
I have been a Goodlife Health Club member for a number of years. My home Gym is Alexandra Hills and all I can say is that it is great value for money and the staff are great. There are so many boutique circuit training outfits out there charging $50 plus per week. Currently I think you can get it for $12.95 a week which is brilliant value considering the huge overheads Goodlife has.
Unfortunately I don't use it enough. I don't normally do reviews although the number of bad reviews about Goodlife I think is unfair and I thought I would put my two cents in because I think they are doing a great job.
Goodlife - Nundah
I joined at Nundah about six months ago. The staff are always friendly and welcoming. I started with personal trainer Lianna who is amazing. She works me hard and I am seeing great results. Best of all she works within my abilities as I have a lot of injuries. Facilities are very good. The only thing with goodlife is the extras like yogabox which cost more but I notice a lot of gyms are like this.
If you like bad customer service!
My daughter wanted to join the gym with her friends at Good Life Chermside. Front desk lady was rude and not welcoming. And the membership sales lady talked so fast sound like she was was speed! She didnt do a thorough tour, got the payment dates wrong, and we have notices now that she didn't book my daughter in with her friend as requested and she confirmed. I was going to join but with attitudes like that no way! I'll stay with my gym, who are more friendly. Staff like them are only kind to those that are gym junkies. Ive had load of experience qirh gyms. As an ex PT, I would not rate this gym.
Dodgy staff and customer service
Highly rude staff in Toowoomba gym! Don’t provide important information like billing and hidden charges. They had my credit card details incorrect so my initial payment got bounced back. I asked the manager and she said it was all fixed. Again my next two payments got bounced back. They apparently sent me emails to an account that I gave which I usually don’t check. Kept on charging $10 penalty for multiple weeks.
The staff was looking so unaware of my concerns as if I was talking jibberish! Said maybe I gave them wrong credit card details or my account didn’t have enough funds. Ridiculous. Worst gym. Shame on you good life.
Sucked in, then spat out!
My daughter got sucked into a trial membership. She has lost her job and can no longer afford after only one month. They want $245 plus $75 plus one months fees. They keep offering to pause the membership and won't take the step to cancel. She now has to pay off the cash over several months just for 2 single visits.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.