- Verified customer
Really loved the one in Toowoomba, curious what the Ipswich one is like
I signed up in Toowoomba with really friendly staff, and I love the equipment and the 24/7 access. For what I'm paying a week I feel like I'm getting my monies worth. Haven't had a chance to check out Ipswich since I moved yesterday, but I hop it's as good as the one in Toowoomba.
Total Rip Off
If you want to pay fees on failed transactions fees, up keep fees, eazy debit fees, registrations fees, access card fees, and a stupidly overpriced weekly membership with rude staff and managers that will do anything in their power to wrong you and that couldn't care less about you as a customer, then this is the place for you. The gym I currently go to is as 12 month contract of $440 total amount at Power Federation, as opposed the $1,144 total amount for 12 month contract at Good Health Clubs now Good Life Health Clubs. That is 2.6 times more...expensive, in other words I could of payed almost 3 years on a gym membership somewhere else compared to what I payed at Good Health Clubs (Good Life). This does not even include of the failed transaction from eazy-debit that caused fees of 17.5$ almost every second week for 52 weeks, and none of them were refunded or even addressed when requested by staff. They are one terrible Gym business and I do not personally recommend anyone to go and register there. Any single other Gym will provide you with a better price, staff, contract, fees, and pretty much anything you need for fitness activity.
Its all about greed.
As with most other reviews here, my son has similar problems. Signed up to a contract, a few months in he was unemployed. The gym constantly tried to debit money from his account even though he had none. He contacted them to try and stop the account and we paid all outstanding debts. They then sent his account to debt collection the next week. Ringing up and spoke to a consultant and they said it was a mistake and wasn't meant to happen, if we pay a fee, they will reverse the debt collection. We paid the fee and a few days later, the debt colle...ctors still called. We rang the gym back and they said they were not able to reverse the transaction (they kept our fee ) but can stop the debt collectors if we payed them over $200. They tried to get money out of my young son who was unemployed whilst having the debt at the debt collectors. This is a scam. All they want is money and have no care for peoples circumstances. Each time they withdrew money, the bank charged an overdrawing fee, even when requesting them to cease, they still did this. This gym has set my son back hundreds of dollars in the black and with no job prospects in sight at the moment, its only going to get worse. This all happened in a space of 3 weeks. Avoid this place if you cannot guarantee job security or income for the time of your contract.
Overcharged and Problems when trying to cancel my account.
My name is Bruno, and i have been a member of Goodlife Wintergardens (Queen St, Brisbane) for over 3 years as i recal, usually with friendly staff during the evening, i never had any complaints about that gym or any other, until recently. I had a friend that i have introduced to the gym (in fact i made 5 friends join Goodlife in this three years ive been working out there) what gave me a free month. So when i didnt had my "free month" redeemed last month i went to the recepetion explained that i should've had that month fee waived, also inform...ed that it would be my last full month as i was supposed to leave Australia in the seccond week of December. During that process i was informed that the case would be taken to the manager to be dealt with, although after talking to a couple of staff over the counter and the phone i was convinced to pay that month and that the next one would be waived as well as my account would be canceled. For my surprise, a few days ago i received a message saying thay my account was overdue ( they tried but they couldn't process the payment WRONGLY again). I finally reached the manager (Ash) which now is claming i have to pay that overdue balance and plus and extra month. Im really trying to fix thar before i leave the country, but they are making it extremelly hard. I shouldn't have to pay anything, but when talking to Ash i said i wouls be happy to pay for the days i used this month just in good faith. But he still trying to overcharge me. I went to write a review for the Gym at Google and saw many reviews mentioning the poor costumer service provided there, as well as many people acusing the gym to be scamming them, is that right? Dont you guys care about your costumers? I had such a pleasant time at Goodlife, dont wanna leve you guys having the worst impression ever. I really hope someone will "lose" some time to see this and contact me with a solution before i leave. Regards, Bruno
$50 Price increase
I joined Goodlife gyms over 3 years ago. When I joined the salesperson told me that as long as I paid the weekly fee it would never increase. Well, I received an email (not from Goodlife, from a direct debit company) saying the fees are going up.. what?!
Its just wrong.
Its a shame and I will probably leave. Spoke to a manager and she wasnt very helpful. She told me its in my contract and they can do it. Ah its
My daughter and I saw a group deal for the good life club of 19-95 for 4 weeks, need to know hours that the gym is staffed as we could only use the gym when it was staffed. TWO signs on the front door with different times. Entered to ask what times that the gym is staff due to T&Cs on the voucher. Asked to fill in paperwork before seeing staff member who could answer the question, waited for said staff member, I ran out of time as had another appointment to get to, advised that we would be back, made a appointment time, came back but was advise...d that we had visited the gym so the voucher was invalid. We had never been to this gym before that day and only went in to check the which sign was correct. We will never go back and have told other people of our incident, like us everyone thinks it was very underhanded way of getting rid of us. Would give the staff members a minus star if I could.
After signing up for the gym with my mum while still in school and having limited funds, extra fees of $9.95 have been taken out every three months. Apparently this is for a personal training session. Of which I was never told about of asked for. Even though I paid an extra $50.00 in the beginning for 3 personal training sessions. Even these were difficult to arrange as the trainer never responded to my messages. I would of never paid the $50 if I knew I then had to pay continuous $9.95 fees. Apparently I agreed to this in my contract.
Even fr...om the beginning when I was looking at signing up and decided that I couldn't afford it, when they realized that I wasn't going to sign up they were suddenly willing to offer me a student membership. You would think at this stage they would of disclosed the full costs and not hidden them in the contract.
Frustrating and Money hungry
After signing up for the gym I noticed there was additional payments being taken out of my account. I called to check if these payments were correct and they told me a wide variety of payments I apparently 'agreed' to in my contract which I was told "you don't need to read it, it's all good". I have persisted to ask them what I can do about this problem over the phone as I would not have paid for the membership if i knew about all these extra payments. They then proceeded to tell me that I have problems with my email and that I should go in to ...see them personally about fixing the email. This left me very frustrated and as the gym isn't that great in the first place. This is a warning to all people who think about going to Goodlife gyms, don't!
Goodlife Carindale qld
pack off money hungry dogs!
told to pay a fee to put account on hold and then get a call to say i owe them money ! i told them to put it on hold but dont tell you you can only put it on hold for a few weeks.
Britney! thanks for your bitchy customer service and zero help.
shove your membership!!
- Verified customer
Terrible Customer Service and Communications
Signed all 3 of my sons up to a gym in Brisbane’s Southside. Have had nothing but issues since signing. My youngest sons membership was signed up with a Debit card, the other 2 a DD via Bank Account, the Debit card expired. Getting them to change the payment to the same account as the other 2 boys was the most excruciating experience ever. 2 memberships of the 3 didn’t have an issue not sure how or why it needed to take 56 months to get rectified.
My eldest sons contract was coming to an end, my husband was thinking about taking it over prior...however they charged more than the allowable $75 to do this so he requested that the membership be cancelled when the contract ended. Never received acknowledgement or confirmation of this request. With this membership, there was an After Hours card attached which my middle son asked to be transferred to his membership. When my son requested this to happen the Customer Service person advised him his membership had been cancelled. This request had never been made by ourselves and we had never been contacted by the gym to say it had been. Have tried to make contact, and as suspected no one will get back to us about this. No one from the Customer Service dept can come back to you and the Gym Manager doesn’t get in contact either. Extremely disappointing considering we were paying for 3 memberships for 18 month contracts.
- Verified customer
AWESOME GYM GREAT STAFF
Have a great time at this gym. I get help when I need it. I don't get harassed and it far outweighs anytime fitness at Beenleigh. Left anytime to join this gym when it opened and have not been disappointed since...
Awful large classes and absolute money grabbers
I moved from a small gym that I loved as I needed to be closer to my work. The classes are horrible, overfilled and loud. People are lifting weights and throwing their bodies around in the classes with no supervision which will cause injuries. Their overdue fees are seriously exorbitant. I hate this gym.
DO NOT JOIN GOODLIFE!!!!!!!!!!!!
My partner joined Goodlife some years ago and initially enjoyed it, working out three times a week or more. After some very dodgy interactions with rude staff (and sustaining an injury), they began to lose interest. Eventually they stopped. After over a year of not attending, but PAYING for the membership, they started proceedings to cancel the membership. The response has been very rude, arrogant, and bullying. My partner was told that they needed to pay for another month (over a month because of the date). If Goodlife had a good service, a good product and value for money, they wouldn't have to trap people with unfair contracts. Not even the banks are this rude, arrogant and unfair.
These days, most gyms will have their equipments to make a modern gym. I think staff make the difference. I had been with Jetts(I have given 5stars for their service) and Snap fitness (4stars). I travel a lot so I go to other gyms around Australia. I noticed ataff are very (friendly most of the times in other gyms. This is the 1st time I went in to a Goodlife gym. Sadly, Majority of Goodlife Caloundra’s staff are rude majority of time and it’s exactly the opposite to what I have seen around.
We need to wait and rethink when we write a revi...
AVOID Goodlife Toowoomba
Absolutely no communication skills whatsoever from any of the untrained staff at this gym after you agree to give them your money. So incredibly unprofessional and money hungry. My partner and I were mislead with what we could and could not do once we signed up. Promised phone calls which were never acted upon. Terrible excuse for a gym. Feel like a fool that I was cheated out of my money. Please take my advice and go literally anywhere but Goodlife Toowoomba. PS it’s a $245 cancellation fee.
Terrible service. Taking unauthorised money out.
Staff are really lovely to get you to sign up. Won’t stop harrasing you until you do. Once signed up no help whatsoever. Never received A contract, never was told about orientation day. Have had all sorts of money coming out overdrawing my account. Joined arena paused my account for holiday was still charged. Had 3 different amounts come out in the same day. Send email to head office. Been instore and was credited $30. Was told it would was all fixed than more money was taken out.
Perfect example of Customer Loyalty meaning NOTHING
I did my first challenge and have been a member at GL Morningside BEFORE GL took over. So a very very long time. I invest well over $200 a month into this club thanks to my son and husband joining (even though they wanted to go elsewhere) and have just participated in a challenge where my comments on the facebook page were deleted (how disrespectful!!) when they were actually concurring with the Admin of the group. Be respectful, no name calling. Instructions were to inbox them directly. I get NOTHING. The organisation at Morningside was ...woeful, the challenge didn't even have a FITNESS test. Jump on the scales and a couple of skin folds. I actually walked into a fitness class expecting it to be where you go to get tested for fitness. I work out from 4-6 nights a week dependent on the week and had put on weight due to a medication reaction. If I was overweight and not familiar with the gym and signed up for this challenge, I'd probably be binging and curled in the foetal right now. I have remained loyal to this gym for so long - I get nothing but sighs and Idk what you're talking about when approaching counter staff because I'm a shift worker and adapt this challenge to suit my lifestyle. Well GL, Snap has newer better equipment up the road and I intend to take my family there and invest the money I will SAVE (yes we've been looking into changing for a long time now and this is the icing on the cake) into a yoga studio membership (as the only reason I was hanging on was for [name removed] the yoga teacher. Absolutely disgusted. BTW, can you also tell your cleaners not to dust right next to you when you're on the treadmill so you breathe in all the dust? Come to think of it the more I contemplate this experience, the more grateful I am for the wake-up call. I don't use the pool so I couldn't care less about your pool. I care about customer service, support, being rewarded for loyalty and openness to constructive feedback which they clearly don't have. Signing up we were rounded up like sheep while PT's were standing around doing nothing and it clearly is just a massive money spinner for honestly, NOTHING. Icing on the cake. Loyalty means nothing.
Thieves, Scammers and poor customer service.
I was keep getting calls asking to join Goodlife gym as there was a promotion going on. They mislead me and signed me up on 12.98$ and denied access to one of their gyms stating i don't have 24X7 access.
Later after few terrible customer service interactions i was asked to signup for 18$ week program (and told ,my 12$ program was cancelled) to get 24X7 gym access and was told i have to wait another 24hr to get my card activated what a crap Gym.
On top of that you will be harassed by the gym trainers to join their programs. Well the story didn...'t end there, after 15 days my account was direct debited for 94$ as per the old contract (which i was told cancelled) so rang the customer service few time no proper response, so i walked up to the store and asked them. Then they told me i will be refunded the 94$ in 7 business days. Ok Please be patient the story didn't end there, after 2 weeks i still didn't receive my refund so i wrote an email explaining the issue and call the gym. They now tell me a new story that my refund was denied because its less than 200$ (if so then why didn't they inform me before and made me to wait 2 week until i asked about it). Guys and Girls this a very very terrible gym please don't get fooled by seeing the people walking in and out the gym thinking its great gym. I did the same mistake and suffering now.
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