Rude Rude very Rude! Poor customer service you ever seen!
My local Goodlife gym in Glen iris is the worst ever staff you can never imagine. Rude and treated customer as rubbish. Never ever go there! Tried to write review on their google page but they blocked the entry! The manager said she is the owner and you can not imagine how rude she is! She accidentally canceled my membership and has to let me rejoin again and has to complete process before 3pm on the day she contacted me! I could not make it as I was at work. She said: do you want do it or not?! If you cant finish today then you go somewhere el...se! ......Who welcomed feeling! After negotiations They agreed I will come over second day to do rejoin process. Please note: They said this is the way to helped me out!..... ok, I admit that I agreed to cooperate to process rejoin again only because this Gym is close to me and 24 hours access. I suppose once joined then wont see staff often! If that is their meaning of the way to help me out!! I drove over second day to do the process to rejoin member. Did not know High street has road work after traffic jam took me 1.5 hours to get Glen iris good life from south Yarra. The receptionist let me fill form on there PC then the last page ask join fee $99. As I joined on the 25th of September the sells person offered me no join fee and no contact as student! I ask the receptionist why now ask join fee as your gym accidentally canceled my membership she said I didnt sign a form that is why been canceled. I told her that I signed all the form you give to me on the day to pick up the key and tag card. She said now rejoin again has to pay $99 join fee!! What a waste of my day and all the way drove there with horrible traffic! I said to her, I did not make any fault to join your club. Now you cancelled my membership and ask me come over rejoin again and changed the policy without telling me. I would not come over to follow your manager instructions to rejoin membership if she informed me there is a join fee $99 yesterday! She said normally cost $299 you get good deal for $99. Wow, that is not what I am talking about! I told her, thanks for offer I am not going to join this gym. Bye! P.S. thanks for this website give me the space to express what I have been though with this gym. After read all reviews that I am so happy did not join this Gym!
The fitness director was abruptly moved clubs about 3 weeks before the goodlife famous '12 week challenge' has ended. The FD was a lovely person, with a strong rapport for clients, very personal and knowledgeable and really just a kind person. Its devastating as the FD put on a fabulous challenge and really mobilized all participants. Its just cruel that they would take him away before it ended. In these circumstances we are reminded that money is the most important factor in these gyms NOT building rapport with clients, creating a positive atm...osphere etc. FD you will be sadly missed and the new FD you have huge shoes to fill. October 10th 2019 Update: Amazing creche I would like to say how amazing the creche the Wantirna Goodlife facility. Mini kids as is called is a fabulously run by the manager S who is the most kindest and approachable person. She helped me feel at ease with my son attending as he does not attend day care at all. Her patience and persistence with my son is admirable, I look up to S and she is just the most genuine person you will ever meet. Her and her team of ladies which I call my 'angels' are the best women. They are genuine, kind , and creative. They run 2 amazing sessions focusing on creative play, mat, reading and singing time, and general play . They engage with the kids on such a personal level. I adore these women, and I am so grateful for the affordable service they provide. Unfortunately though management cut down the amount of kids in each session. I believe they need to put back on the 4th and 5th staff member and therefore more kids can attend. When I call sometimes they are booked out. Management should see that this is such a beautiful, thriving service. The mini kids is definitely the ONLY motivating factor for us to attend the gym. If It wasn't for this service I would leave!
Terrible money grab!
Unfortunately while my gym experience was satisfactory, my dilemma is with the administration of this terrible organisation.
I have been charged for 4 consecutive weeks after I postponed my membership, and was yet to receive notification it was turned back on, despite receiving advice that I would be notified.
All in all, just another organisation that doesn't give a s*** about their members, only wanting to make money.
Won't be using them again!
most terrible gym ever
the sales girl i order to pushed me enter into the higher price membership without telling me about membership options, i asked for twice she said there is the only option, actually there were 2 options including One club and All access club. i also asked about cancellation fee during the contract period, for at least three times, because i know that i would had a big chance to calcel it before my.membership ends. the girl said it would only be around $100 exit fee. today i called to cancel it , the staff request of $249 of cancellation and was...very rude to me when i complaint about the sales girl fooled me. she was keep telling me that when you enter into a contract you agreed all the policies and conditons no.matter whatthe sales girl says.... absolutelly a discusting gym club, never come back, and will tell everyone.not going....
The reviewer stated that an incentive was offered for this review
Terrible and rude customer service
What kind of service would it be if the customer service manager is so rude? Gosh, I paid money and now I want to kill myself for that stupid decision. Once you paid the joining up fee, they were like pushing you to cancel your membership by saying stuff like 'do you want to cancel your membership?! No refund for anything you paid! I'm going to terminate the phone call!' God, I told Good life staff that I won't be able to use gym for the following two weeks, and they told me they'll arrange that and get someone to call me. Nearly two weeks pass...ed, they didn't do anything, when I asked I was told they didn't know and I have to pay for everything. I'm sorry it's my fault, I really really should use a recorder or contact them in writing only!!!!!
Why they can’t tell you that there is cancellations fees .
Staff is very unprofessional in terms of insisting you.
They just want to steal your hard earned money.
Very very disappointed.
They are not a gym but a personal loan lenders .
Zero Customer Service
Hoppers Crossing Goodlife - I’ve had at least 3 memberships with these guys over the years and have been looking to re-join. I’ve been trying to find one affordable as they use to have a no joining fee and 30 days free promotion which I was hoping to renegotiate with them. I also tried to offer to buy a 12 month membership outright at a discount but was also turned down. Which is fine... but then an ad pop up on Facebook came up where you could sign up for a free 5day pass which was immediately sent to my email.Renae the assistant branch manage...r is rude and obnoxious who I had dealt with previously regarding my enquires. (Was only polite when she knew I was keen on joining - didn’t want a bar of it after I implied I would look elsewhere) called me immediately after I signed up for the pass telling me I was ineligible. No resolution or alternative offered. Just blatant rude. I would’ve joined it again ages ago had it not been for her lack of customer service. No class at all!
Good life stole money from me
I spoke with Goodlife one month before the end of my contract to confirm it would not be renewed. Good life staff failed to record my notification in the system. They have a 1 month notice of cancellation policy however continued to take money out into the 2nd month after I notified them (as well as after my contract had ended). I took it to head office after being told they couldn't refund me the money that they were stealing from my account, and even head office had a very poor response. They kept failing to acknowledge that I had communicate...d 1 month prior (because they had failed to record it and can't seem to accept that this may be their fault). I felt like i was bashing my head against a brick wall, knowing they were unlawfully stealing from me due to their mistake, but at the same time since I had no proof of my telling them I wished to cancel (as I had done that in person verbally), i knew there was nothing I could legally do to hold them accountable. The communication was repetitive and terrible, completely skipping the actual issue, ignoring what I was explaining and simply reciting their terms and conditions.Treating me like a number instead if a person really. Disgusting. And I am still expecting them to steal 2 more payments before the month is out.
Circut class at Waverley park not enough equipment
Paid for membership and cancelled staff at Waverley park so rude and not will to help went to a class and got the pass there wasn’t enough equipment to go out for the class size of 30 the reception said it wasn’t his problem how can u hand out passes to a class when you don’t have enough equipment to go out don’t sign up to Waverley park never coming back here
Terrible Value, and Greedy company
A place looking to rip you off. I joined a months back to be charged a joining fee (which I am fine with), to only be told that the gym is shutting down 2 months later and that the joining fee is non-refundable because the cheapskates don't want to operate two gyms but want to combine the Port Melbourne and South Melbourne Gym into one.
It's not a goodlife if it is terribly inconvenient for me to drive to the other gym. What a horrible experience. I had to cancel my gym membership
Would never EVER go back
Extremely displeased with service. Pushy sales people who constantly call and text you until you sign up .. I'm talking multiple calls and texts a day until you respond... and then continue to pressure you into "additional extras" which you don't want when you agree to sign up. Ended up being charged an extra quarterly "coaching fee" and I was never offered these coaching sessions or being made aware of them. The gym refused to refund these payments to me and told me it was my responsibility to know about the sessions which I had never been tol...d about. I would never go back and would not recommend. I was on a casual membership as I didnt want a lock in contract and still had to pay for a month extra once I cancelled. Staff were not understanding and unwilling to rectify any issues faced.
Death by Phonecalls
I recently moved to the Prahran area from Sydney as there was no Fitness First to transfer to in the area I was looking for a new gym. I went online and signed up for the 5-day pass to trial the gym, the classes and the instructors.
I have not been able to attend the gym due to work commitments and I have been called up to twice a day. It's out of control.
If I was going to sign up, I'm not now. I'm going to find a gym that values the client, not the sales targets.
Goodlife Wantirna South(Knox), change your regional manager Philomena!
I am not the only one complain about this sh** manager Philomena!!
You should change your regional manager Philomena! For she gives very bad face to old members! I introduced my frind here and my friend got to bring a frind for free every Thursday Frinday and Sunday. So I bring my wife their on those days for a couple of weeks. The staffs said it's OK. Until today, The regional manager refused us to enter and I mentioned what my friend got. She said she cannot find my friend's name in the System at the beginning and then she said we have dif...
Poor cancellation system! Skip it for any cost or you will get ripped off all the way through
They have sent me several SMS and email stating that my direct debit has been failed. But it was not my fault that their direct debit system did not work. My card was in effect and you failed to withdraw that 39 dollars that extra 10 dollars. Please STOP sending me your disgusting SMS and email, though I have already blocked you everywhere.
Poor Account Service in terms of Cancellation - Fountain Gate
Complied to their cancellation terms of giving them 30 days notice.
It's been more than 30 days with no confirmation of the termination date.
Followed up with a call and found out that there were no notes stating that I requested a cancellation.
Still awaiting that call and termination date, hence they will still be taking money out.
Staff are all very friendly - that said, this gym is so filthy and disgusting it’s sickening! There is plaster falling off walls, machines are grotty, fixtures and walls are filthy and in poor repair! ... however, that all pales in comparison to the men’s change room .. OMG .. the stench alone is enough to make you dry reach. The ‘very very old’ sauna means the entire room is constantly moist - the floor actually has a layer of grot on top of it and the changing benches are completely rusty. It is actually unbelievable! This place is about 30 years overdue for the tight , disrespectful owners to refurbish the dump!!!!
Difficult to get a straight answer
I’ve had nothing but trouble with Goodlife since signup, I’ve had random charges to my account no one can explain, staff try to push different ways to get more money from you and are less than willing to listen to any concerns of patrons. The staff are either really nice yet unhelpful or really unpleasant and unprofessional. A few weeks ago my contract end date was coming up so I called to cancel the plan seen as I haven’t been in over 9 months and was still paying the weekly fee, was told on the day I called that it was all fine, they’d cancel...it for me and that because I called before the end date I didn’t have to wait the 30 day cooling off period, two weeks later I’m still being charged and when I called and asked why I was basically accused of being a liar saying that no one would’ve told me they could waive the waiting period and that there was nothing they could do to help me unless I pay the $245 cancellation fee. The staff member was completely unprofessional and rude the entire call. Will be talking to management on Monday and will never be coming back to Goodlife or recommend it as a gym to anyone ever.
Terrible, rude staff. Bad equipment, don’t waste your time or money.
- They false advertise, overcharge, very hard to quit membership.
- Crap, unmaintained equipment (half are out of order, and other half you could get infected from)
- their staff are rude and so far up their own butt it’s not even funny.
Don't waste your time or money at this gym, worst gym I've ever been to.
There is a reason why it has only 1.5 stars.
Here's how you get cheated at Goodlife
Did you ever consider getting personal training at Goodlife? Suggest you take into account these facts before making that decision, this of course is based on my personal experience.
After 3 years of being with Goodlife I decided to take personal training from one of their recommended trainers. Initially there was a whole lot of sales talk around why that is a good idea and would help me attain my fitness goals. However the reality was the trainer took $500 from me to provide 10 sessions of personal training, he showed up for the first 2 with a...
Incorrect account charges and cancelling memberships at Good life Hoppers Crossing
Started our memberships only to work out they were not charging us then to start charging wrong amounts after I brought it to their attention. Member for just under 6 months and only used gym 3-5 times max and requested to cancel memberships, they tried to claim I didn’t when I had emails stating this. Now they have ARMA a debt agency chasing for money that I supposedly owe them. It’s interesting how a few hundred dollar cancellation has gone up to almost $900! WHAT A JOKE OF A BUSINESS HARASSING ITS CUSTOMERS WHEN THEY DON'T GET WHAT THEY WANT...... What happen to looking after your customers. Will now take it to AFCA and will report them, I am sick and tired of Goodlife bullying us. They forgot that they broke their own contract with us when the screwed up our charges on my account almost every week which I chased up never once did good life take any action as long as they got there money from customers. DISGRACEFUL WILL NEVER RECOMMEND GOODLIFE TO ANYONE...
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Questions & Answers
Good life gym point cook central shopping centre.
Customer service is abismal, especially from the reception staff, gym condition is atrocious, and the equipment is generally in poor condition and lack enough equipment to service membership. Tried to sign my son up, but unfortunately nobody available to take his application.....complete waste of time
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