Goodlife Health Clubs VIC

My local Goodlife gym in Glen iris is the worst ever staff you can never imagine. Rude and treated customer as rubbish. Never ever go there! Tried to write review on their google page but they blocked the entry! The manager said she is the owner and you can not imagine how rude she is! She accidentally canceled my membership and has to let me rejoin again and has to complete process before 3pm on the day she contacted me! I could not make it as I was at work. She said: do you want do it or not?! If you cant finish today then you go somewhere el...Read more

The fitness director was abruptly moved clubs about 3 weeks before the goodlife famous '12 week challenge' has ended. The FD was a lovely person, with a strong rapport for clients, very personal and knowledgeable and really just a kind person. Its devastating as the FD put on a fabulous challenge and really mobilized all participants. Its just cruel that they would take him away before it ended. In these circumstances we are reminded that money is the most important factor in these gyms NOT building rapport with clients, creating a positive atm...Read more

the sales girl i order to pushed me enter into the higher price membership without telling me about membership options, i asked for twice she said there is the only option, actually there were 2 options including One club and All access club. i also asked about cancellation fee during the contract period, for at least three times, because i know that i would had a big chance to calcel it before my.membership ends. the girl said it would only be around $100 exit fee. today i called to cancel it , the staff request of $249 of cancellation and was...Read more

What kind of service would it be if the customer service manager is so rude? Gosh, I paid money and now I want to kill myself for that stupid decision. Once you paid the joining up fee, they were like pushing you to cancel your membership by saying stuff like 'do you want to cancel your membership?! No refund for anything you paid! I'm going to terminate the phone call!' God, I told Good life staff that I won't be able to use gym for the following two weeks, and they told me they'll arrange that and get someone to call me. Nearly two weeks pass...Read more

Hoppers Crossing Goodlife - I’ve had at least 3 memberships with these guys over the years and have been looking to re-join. I’ve been trying to find one affordable as they use to have a no joining fee and 30 days free promotion which I was hoping to renegotiate with them. I also tried to offer to buy a 12 month membership outright at a discount but was also turned down. Which is fine... but then an ad pop up on Facebook came up where you could sign up for a free 5day pass which was immediately sent to my email.Renae the assistant branch manage...Read more

I spoke with Goodlife one month before the end of my contract to confirm it would not be renewed. Good life staff failed to record my notification in the system. They have a 1 month notice of cancellation policy however continued to take money out into the 2nd month after I notified them (as well as after my contract had ended). I took it to head office after being told they couldn't refund me the money that they were stealing from my account, and even head office had a very poor response. They kept failing to acknowledge that I had communicate...Read more

Extremely displeased with service. Pushy sales people who constantly call and text you until you sign up .. I'm talking multiple calls and texts a day until you respond... and then continue to pressure you into "additional extras" which you don't want when you agree to sign up. Ended up being charged an extra quarterly "coaching fee" and I was never offered these coaching sessions or being made aware of them. The gym refused to refund these payments to me and told me it was my responsibility to know about the sessions which I had never been tol...Read more

I am not the only one complain about this sh** manager Philomena!!
You should change your regional manager Philomena! For she gives very bad face to old members! I introduced my frind here and my friend got to bring a frind for free every Thursday Frinday and Sunday. So I bring my wife their on those days for a couple of weeks. The staffs said it's OK. Until today, The regional manager refused us to enter and I mentioned what my friend got. She said she cannot find my friend's name in the System at the beginning and then she said we have dif...Read more

I’ve had nothing but trouble with Goodlife since signup, I’ve had random charges to my account no one can explain, staff try to push different ways to get more money from you and are less than willing to listen to any concerns of patrons. The staff are either really nice yet unhelpful or really unpleasant and unprofessional. A few weeks ago my contract end date was coming up so I called to cancel the plan seen as I haven’t been in over 9 months and was still paying the weekly fee, was told on the day I called that it was all fine, they’d cancel...Read more

Did you ever consider getting personal training at Goodlife? Suggest you take into account these facts before making that decision, this of course is based on my personal experience.
After 3 years of being with Goodlife I decided to take personal training from one of their recommended trainers. Initially there was a whole lot of sales talk around why that is a good idea and would help me attain my fitness goals. However the reality was the trainer took $500 from me to provide 10 sessions of personal training, he showed up for the first 2 with a...Read more

Started our memberships only to work out they were not charging us then to start charging wrong amounts after I brought it to their attention. Member for just under 6 months and only used gym 3-5 times max and requested to cancel memberships, they tried to claim I didn’t when I had emails stating this. Now they have ARMA a debt agency chasing for money that I supposedly owe them. It’s interesting how a few hundred dollar cancellation has gone up to almost $900! WHAT A JOKE OF A BUSINESS HARASSING ITS CUSTOMERS WHEN THEY DON'T GET WHAT THEY WANT...Read more