Goodlife Health Clubs VIC

Im very disappointed that Goodlife has changed their soap in their shower premises. They fill their dispensers with a Foam like soap. Its a fake soap and it doesn’t wash properly. Goodlife Boxhills response was that they have changed suppliers and thats it. Come on people lets band together and get Goodlife to replace this fake soap. Show details

Was a member for 3 years but the billing system is really disappointing. Got charged wrongly before and now denied entry due to their billing issue, then asked to pay extra fees. Hard to get help and no responsibility taken. Would not recommend based on my experience. Even try to charge back money that I disputed and supported by my bank and threat me with debt collection agency.

I went to my Balwyn Good life at 6.25pm today, Friday and the front door was locked with people still in the gym. The closing time for Friday is 7pm. The hours that the gym opens has been reducing.

BEWARE: If you sign their dreaded contract, even if you never go to the gym, they keep direct debiting the money, plus penalties and overdraft fees. Had a friend on a disability pension who I tried to get out of his membership as he’s never been and doesn’t even live near there now Manager Josh refuses to help and won’t give his surname. !!! DO NOT SIGN !!! ps it’s also VERY expensive Vs Derimut gym and others at a quarter the cost

I do not recommend this company to anyone, I requested to pause my membership for a month, which I am entitled to do in their contract, although I received a confirmation email the money continued to be deducted from my account. I then requested to cancel my membership, also receiving confirmation of this, yet the money continued to be deducted… Read more

from my account. I then cancelled the auto payments via my bank, and although I have written evidence of this, Goodlife still sent the debt collectors onto me. This company has terrible facilities and even worse customer service, all they want is your money.

Absolutely disgraceful practices. Easily the worst gym I've ever signed up for, out of dozens. I tell you in good faith, please, never sign up for this borderline criminal company. I tried to cancel by sending messages and calling multiple times. They didn't acknowledge the messages or answer/respond to the calls. I hadn't used the gym for… Read more

months, yet they charged me a considerable amount of money, despite me giving written confirmation of cancellation. I didn't pay immediately, so they sent the debt collectors on me.

Please do not put yourself through this stress. Just go to a better/any other gym. There are plenty.

Signed up on the proviso that my 13 yo son could use the boxing part of the gym with me. Bag; pads etc. Signed him up as a guest member (is this affecting his credit rating at 13???) However his Mum said he wasn't to do it - afraid her cotton wool boy will get hurt - so I reluctantly cancelled the membership (I have a gym in my building in… Read more

Docklands Melb CBD - but no boxing facilities) They have charged me over $500 cancellation / membership etc and have sent the debt collectors onto me. Yes. TECHNICALLY I signed a written contract. But the verbal part was that it was for my son which now can't be used. i have been in at least 3 times to discuss this - but keep getting fobbed off the the debt collectors who's response is simply 'you signed a contract'

Absolutely disgusting treatment. Shame. Staff were great Management need to be sacked.

Not Great – South Melbourne Gym was hotter inside than what it was outside. Only 1/2 of the fans were on and no staff on site to get them turned on (was 4.50pm Saturday) Aircon is not working at its best ! Plus Leg Press has been “out of service” for over 2 weeks

Goodlife? Good rip off… – I can clearly see a pattern here, I’ve tried cancelling my 2 memberships and no one could give a toss, they just continue to steal my money, it’s a disgrace, I’ve had to remove money from my account to stop these people from taking it, yet they continue to send threats. Further to this, the gym itself doesn’t have enough machines or free weights,… Read more

it’s always crowded and you can never get to use what you want. The cardio area is full of machines but is always virtually empty. It’s a joke.

Undignified improper practice and policy poor atmosphere and no future hope it burns down – Double standards, insincere management ,rules broken by some that get away with it, No idea stupid people

After 30+ years at another club, I'm glad I made the change – Very friendly professional instructors who are engaged and helpful. Easy to park and access classes with no need to book.

Worse the a car loan save your money go else where – Signed up for 12 months had a serious injury paid the remainding 10 months spoke many times to cancle it we agreed at the 12 month mark just realised its been over 12 months no notice or confirmation i want to continue my member ship spoke to them and now they are saying they need 30 days notice to cancle? Never again worse contract in the world i… Read more

gave months notice through text , email and phone calls have been no help at all . Also for first 3 months was getting double charged and extra fees took them 3 months to figure out why i was getting charged intrest was there fault no refund or anything cost me a extra 250 over the 3 months because they have some company doing there payments so when you call the gym they say call the debit company when you call the debit company they say call the gym. Its like having a morgage loan once you sighn up good luck they will do everything to keep ur payments

Completely incompetent finance team – My partner suffered stomach cancer and also shoulder surgery so cancelled her membership. Despite several visits and phone calls we are being chased by their credit team for ongoing subscriptions. They have lost the medical forms that were handed to them in person and are now requesting them again for the 3rd time. Go somewhere else by Show details

Good gym - like the classes – great club - good facilities- amazing class instructors. Yes, you have to sign a contract. people just need to read before they sign. there are terms and conditions like any other contract you sign.

Avoid this place – I have never left a bad review in my life but avoid this place at all costs. They have not let me cancel my membership and have still been charging me even though I’m not in the country. My contract stated one month notice which I gave in advance and they just decided they weren’t going to do this, have gone and spoken to three different staff… Read more

members and all of them said they would sort it and they haven’t.

Gym itself is in terrible condition, gym changing room smells like a dead possum due to them using carpet in wet areas, if equipment gets damaged they take three weeks to fix it. No one is ever at the front desk so groups of teenagers come in herds and sit on their phones talking around machines.

bad customer service – when we enter tap our zym card we need to face receptionist,most of them are so rude they will never return your greets.Before joining and after joining it is totally different ,behaviour

Should be called Bad Life Health Clubs – This gym is by far the worst gym I have ever joined. They have the worst customer service and even continued taking payments after I had cancelled my membership - confirmed via email - and was told that this would take effect immediately. Definitely avoid this gym!

Goodlife gyms - Awful – Guys, please kindly THINK before signing up to Goodlife. It’s just a gym which comes with additional scans and has lots of cons. - they’re EXPENSIVE - they have a lock-in contract system for 1 year - you MUST give one month’s notice (Not three weeks) and in that time frame they’ll deduct two payments including cancellation fee if you terminate… Read more

contract one month before your one year ends. - the STAFF who work there are brainwashed and corrupt. It’s like they don’t see the negativity of how the company runs. - Goodlife works with DEBIT SUCCESS - a direct devoting company which will deduct funds from your account (additional funds) anyhow they want for example they may deduct $20 extra per month and name the transaction as “additional incurring” if you ask goodlife staff what means, they’ll beat about the bush and confuse you. So no point. - this whole thing is a SCAM

DON’T GO for franchises, there are much better gyms out there, with no contracts and cheaper!

Avoid at all costs – Horribly run gym, staff have no idea what there doing when it comes to admin/payment side. I FROZE my account due to being pregnant and didnt have the money sitting in my account as wasnt advised of the date to pay quartely service fee so was charged a further $9.99. I paid it and contacted them to confirm i had no other upcoming payments to which… Read more

they advised “no”. 2 days later was charged again, this continued to happen 5 times they kept deducting money from my account when it is frozen. On 15/6/24 i have in writing “ we contacted debitsuccess and have fixed the issue” on 17/6/24 i was charged again. I asked for contact details for manager as everytime i called they said manager happened to be in meeting, they advised me they dont know contact details of director and ignored me when i said i wanted to cancel my account. They also will not tell you the date of your next quartely service fee so they can continue to gain money from late fees in email they wrote “ next quartely fee due XXXX”. Now costly of $245 to cancel my contract as i give up on trying to communicate with them, it just goes around in circles. Do not recommend at all.

Heaven for low end users – The following review is after 12 months of miserable lock in contract experience. 1. Receptionist team, too young inexperienced concerning safety abd choice of music. Too loud, hideous techno and sensual songs list blasting throughout the gym and steams, sauna and locker rooms. 1.1 No emergency stop button inside steam or sauna, use at your own… Read more

risk as no supervision at all times. Need to put up with loud speaking members as concrete walls bounds in the entire gym room along with the hideous loud speaker blasting hideous pop and techno song list into the locker room, no peace of mind or relaxing environment. 2. Hygiene, poor and badly maintain. Found out only 1 male cleaner for entire place to clean on occasional Mondays. The dust that was on door and windows panels remained unchanged and unclean. Air vents in lockers room and shower have dust so thick it looks like an insulation felt. 3. Gym equipments, sweaty with stains smells and cracks on most threadmills machines that up and down buttons are mostly jammed and so forth Use with extreme caution to prevent falls. Most equipments on weights lack of space for water bottles and phone, ended up not able to do counter check for doing reps without having neck and back pain 4. Not safe for any workcover, tac or ndis participants. Environment is minimally supervised for safety use consider own risk when attending here, lack of ramps to gym are arena where bikes and treadmills are. The ladies gym is badly maintain and blasted by big fans and damaged equipments. 5. Shower rooms water pressure are only decent for first 4 cubicles the rest is just wasting water to shower. Steams builds up quickly as poor air vents clogged with dust and dirt. Members usually have poor hygiene and left behind used paper towers or shaving materials to masks on shower room counter. Is a common sight thing. 6. Pool area is either full of dust and hairs on ground that failed to "vacuum" entered into pool along with some used band aids and sands. Do not dive head into it, had viral and gastro infections along with skins irrations each time used. Toilets in pool area constantly smell like ammonia supply room. Swimming pool temperature and chlorine use not consistent. 7. Water fountain is a disaster for slip and fall, no proper water drainage. 8. Fees are not compatible seeing of poor choices maintain above. Council gym and swim centre still the safest. 9. Too many school children attending after 230pm weekdays. Too noisy and lack of staff supervisionas kids turned pool into a play pool trying to drown each other as fun exercise in the lap pool. 10. Only clean area is studio and plates but need to pay extras. 11. Basket ball court netting is almost falling apart need mending 12. Boxing or punching bag areas needs to consider more sanitising. Gloves used is marinated with stains and sweats. Feel free to visit and verified yourself. Goodlife need to take the above seriously as your young team of receptionist not really listening nor actioning when concerns were raised. My friends finds it very very hard to join membership because of these issues remained unchanged.

Will never become a member again – While the gym and all the staff are great it is really hard to cancel out of this gym. My mum got cancer and they still made her pay the remainder of her year. They will tell you it’s easy to get out but it’s not. I was messed around when I sent a simple email saying I want to cancel. 6 months of payments later they finally stopped debiting my account. Just go casual if you want to join here.

Rude customer service – Customers are not free to cancel their membership without receiving humiliation from staff members and apparently so called 'managers'. Disgusting attitude and poor mannerisms are just a few of the degrading customer service qualities you will encounter from this gym. You should not join this gym or you will be part of the deteriorating customer service, that affects Australia widely.

EXPOSED - Dubious Practices by Goodlife Health Clubs Australia – I am writing to bring to your attention a matter of utmost importance concerning Goodlife Health Clubs Australia. Recent developments have raised serious concerns that require immediate action. Specifically, the decision to increase membership rates without commensurate enhancements to facilities or the resolution of ongoing Occupational Health &… Read more

Safety (OH&S) issues constitutes a breach of trust and contractual obligations.

Outlined below are the key points that demand urgent attention:

1. Unjustified Rate Hike: Goodlife Gym has unilaterally raised membership fees without providing any corresponding improvements to the gym's infrastructure or services. This action is not only unfair but also violates the trust members have placed in the organization.

2. Safety Risks: Despite nearly a decade of patronage, the gym's facilities remain unchanged, even as safety concerns escalate. Inadequate equipment spacing and maintenance pose significant risks to members' physical well-being. Goodlife Gym's failure to address these issues is unacceptable.

3. Contractual Violation: The increased financial burden on members has not been reflected in the existing contract. This breach of agreed-upon terms undermines the foundation of our membership agreement.

4. Lack of Transparency: Goodlife Gym's decision-making process lacks transparency. Members were not adequately informed about the rate increase or the reasons behind it. This lack of openness erodes trust and confidence.

5. Ethical Concerns**: The rate hikes, implemented without due process or consideration, do not align with ethical business conduct. As a long-standing patron, I expected fair treatment and respect.

6. Unethical Billing: Despite canceling the membership as per agreed terms, they continued charging fees.

7. Bullying Tactics: They threatened debt collectors over a minor fee.

8. Unprofessional Behaviour: Their communication was childish and patronizing.

9. Deceptive Contract Terms: The gym deliberately concealed crucial information about their membership contract. Only when I attempted to terminate my membership did they reveal a 30-day notice period, which was never adequately communicated during sign-up.

10. Financial Exploitation: Their primary focus seems to be extracting money from members rather than providing quality service. Despite adhering to the cancellation process, they continued charging fees, leaving me feeling exploited.

11. Unprofessional Trainers: The trainers at Clubs lack integrity. Their behavior borders on cheating, undermining the trust members place in their expertise.

In light of the above, I encourage fellow members to join me in advocating for our rights and well-being. Let us explore alternative fitness centers that prioritize customer satisfaction and safety. Remember to consult legal advice specific to your situation before taking any further action.

Thank you for your attention to this matter. Together, we can ensure that Goodlife Health Clubs Australia can be held accountable for its commitment to its many paying members.

Sincerely, Ills