Goodlife Health Clubs WA

Unfortunately process of cancelling membership was complex and problematic. Under WA law you can cancel by letter or email and you do not need to ring/use online form which Goodlife directs you towards and for which you have no record/proof of cancellation.

DON’T JOIN THIS GYM. Their ratings are this bad for a reason. They are predatory in their practices. DO NOT SIGN UP FOR A FREE TRIAL! This is a scam. You will find that you actually signed up for an 18 month contract and you will have no luck trying to get out of it or negotiate with them. If you are stupid enough to have signed on you may as well… Read more

go figure out now how the Consumer protection Agency works because you will need them. Seriously team, if your life has ANY chance of changing join literally ANY company but this one. You have been warned…

First time at the new brookfield=place gymnasium. Was a comp. Pass to use.the facility, rate it 8/10 like it! – Allowed a complimentary visit. Well booked,went at a reasonable hour and great location. Nothing fancy., ok for serious session or go with a buddy.

Thanks for this mornings spin class Cris – Chris was amazing in cycle this morning!!! Pls give her a regular spot ⭐️⭐️⭐️ Everyone said how good class was and I usually give up in cycle but she was so motivational.

Great Service..Great teachers – Everyone is always having a winge...the booking system works perfectly..first in best dressed does not work at all..get YOUR act together if you want to do a class and book early..the world doesn't stop because you want to do something..

Joined Goodlife Melville . Seemed like a good gym on face value but soon realised the gym is run poorly. Equipment left all over the place, hardly anyone uses a towel. The steam room is constantly out of order & probably the worst thing is that 50% of the people who use the sauna do so in their underwear. The stench on opening the door is… Read more

disgusting. Have approached the staff on a number of occasions about this particular issue however they would rather just ignore it. Won’t be renewing!

Conned my Asian partner into signing a 18 month contract. The confusion about one month free and cancelling. Consumer Protection needs to protect people with English as second language.

I have been a member of Goodlife Butler for a few years. Haven't been able to get much use out as I have been coming back from an injury. The times I have gone have been later at night to miss the crowds, but equipment is torn and needs replacing, the members sit on phones without working out and last time I went, one member left equipment covered… Read more

in sweat and walked off laughing. I went to cancel my membership and was told they will cancel in 30 days. They constantly keep putting the fees up with no justification. I joined as a foundation member and Goodlife has not stepped up to what I would expect from a health club

DO NOT PAY FOR GOODLIFE – Expensive. Extremely busy constantly waiting for machines. People standing around on their phones constantly. When going to cancel Membership after 2 years of being a member, still had to pay a month of fees post cancelation. Do not recommend, the gym is all about money.

Terrible customer service – I just went to Goodlife Myaree with my wife , As they told her on sign up her membership, she can take a guest with her on Saturdays and Sundays for free. unfortunately the lady at front desk on Sunday 23/02/2025 @9am refused .

They are a scam. Read this before joining – Goodlife use a debt collection agency for all of their billing. They often take extra money out of customer’s accounts for made up expenses. So of course when you ask Goodlife about these extra charges, they take no responsibility and tell you to contact the debt collection company. They have taken hundreds of dollars out of my account and when I… Read more

have asked to speak to someone they tell me to call the debt collection agency, however when you call them they don’t answer the phone. I have asked for contact information for the club manager but according to them that information is ‘private’. The Cannington club is in a shocking state. The bathrooms have water all over the floor, the locks on the lockers broke six months ago and were never replaced. There is hair all over the showers. Half of the showers are broken. The toilets are blocked and they stink. There is black mould in the bathrooms. There are no paper towels to wipe down equipment and there are signs threatening to charge members for leaving equipment out (however I have never seen any equipment left out)

Do not enter a direct debit agreement with Goodlife – Try to cancel a membership with these guys!! Once they have your card or bank details, they ignore requests to cancel the membership and continue to deduct from you card. I've requested to cancel my daughter's membership using the portal twice, starting over a month ago. I've tried to call them and you just sit on hold, and I've even been to the… Read more

gym and spoke to staff, I've been assured the cancelation will be progressed, and I would receive a call from management. Nothing happened and they continue to charge my card. I've had to put a block on my card, which will impact other direct debit arrnagements. Disgraceful.

Appalling gym and pathetic customer service, avoid at all costs – I started my gym membership with Fitness First who were very good however they were bought out in WA by Goodlife so my membership continued with them. I have found Goodlife to be a horrendously run club. Their motto seems to be to cheat people as much as they can. Customer service is abysmal. They often don’t reply to emails, or respond to phone… Read more

calls and when I tried to speak to the manager about my membership cancellation she avoided me like the plague. I found their toilets were always dirty. One of them had marks up the toilet wall which looked like the remains of vomit and out if interest I used to check to see how long it would take someone to clean it. I literally waited months and it was still there on my final visit. When you try to leave they make it as difficult as possible and charge you after you have left no matter how long you have been with them. I left due to having a baby and not being able to get there (Goodlife closed all their creches) and they continued to charge me after I left the gym even though I had been a member for eight years. I would never be a member again, interestingly every single person I know personally who has been at Goodlife says the same.

Sort yourselves out Goodlife! – After not using my gym membership I emailed Goodlife via their website to inform them of notice to cancel, 4 weeks is required. This is absolutely unreasonable! Anyhow weeks later they denied I d given any notice and continued to take out money from my account. I had to cancel my card and dispute transactions in order to stop them from further… Read more

deducting money from my account. I was disgusted with their attitude towards me accusing me of lying. Anyhow after many phone calls and emails it was cancelled and a feeble apology given. Beware if you do weekly direct debit make sure you document everything. Also an account keeping fee is charged. You probably won’t be told about this!

Most foul uncaring gym in Australia – Do not EVER go here. They have MALE members of staff come into the ladies change rooms UNANNOUNCED to “close the steam room” and when I voiced my concern and how unsafe that makes me feel they essentially told me to deal with it and they didn’t give a crap about me or my safety. Instead of valuing me as a member and my safety as a woman, they… Read more

claimed the staff member didn’t nothing wrong and announced himself which he certainly didn’t not and they refused to let me out of my membership without an insane fee. Went through consumer affairs and they wouldn’t even let them talk to the manager! Do not train here they will take your money and treat you like dirt. And don’t even get me started on the uncleanliness of the gym and the change rooms and how more than half the lockers don’t work and more than 3 showers don’t have shower heads and are completely broken. Would give them -10 stars if possible.

Clearly DONT WANT NEW MEMBERS – I walked into the Mt Lawley branch and enquired about their packages …. Sit down sit down….. man in coat will give all the details Note: FB ad says free trial free trial …. And cheap weekly rates…. Man in coat says let me take your details and I’ll send you the details in -10 min. Mentioned vaguely that ‘free trail’ comes off of membership !!!!!… Read more

That’s NOT a free trial! I asked him about the week free and he said no it will be a day / when do you want to come; I repeatedly said I’m finishing off another membership, going on a trip and when coming back, want to pursue the best option/ gym so I am collecting information 24 hours and 10 minutes later, no email or text

So I wrote to the gym via their webpage contact on Sat; it’s now Monday, and still no reply….

Really really ridiculous considering I was after their platinum+ membership; but looking at these reviews Plus my first impressions, this will NOT BE my next stop…

Terrible Manager – Terrible manager at the new club. New management just as bad as the old. He is rude and ignores customer needs. Am cancelling my membership at this club!

APPALLING – If Zero (0) stars were available then that's what I would have rated them, but sadly it's not. An incident happened on Goodlife Subiaco premises on the 7th January 2024 that I was extremely unhappy about and made a formal complaint. It is now 21 March and still Ella the Manager of the gym at the time of the incident has not resolved the issue … Read more

and has no intention of resolving it I assume.

I had finished my exercises and walked into the reception area to sit down at the table to wait for my husband who had gone to collect his gym bag. There was a woman standing at the front door who was wanting me to let her in. I went and sat down and this woman kept on banging, banging, banging, banging on the front glass doors. She then moved to the other side of the glass sliding doors so that she could see me and was harassing me from outside.

Let me be very clear, we are living in a crazy world. I have no idea who this woman is, or if she has a vendetta against someone inside the gym. Also, according to the gyms rules you are not allowed any 'TAILGATING'.

Anyway, i continued to sit and wait for my husband.

The woman then piggybacked her way in with another woman.

She then thought that it was appropriate to approach me at the table where i was sitting and gave me a mouthful. She told me that she was a member of the gym and how dare I not let her in!

I advised her that I had no idea who she was and it wasn't up to me to allow her access. She told told me that 'karma' would get me and she continued to carry on.

FYI, it is a dangerous practice not to have a accurate head count in any establishment in case of an emergency. Something I am sure Gooddlife Subiaco would be aware of.

I made a formal complaint in writing, and asked Ella if she could check CCTV checked for Sunday 7 October between 9:15 and 9:30. The woman was doing a 9:30 class and she would be easy to identify. I then asked Ella if she could have a word to her - not an unreasonable request.

It was on their premises and I don't pay a gym membership to be abused. It is unacceptable for me or anyone to be harassed when I inside their gym, following your rules.

I have followed up with Ella three times. To date, still no response.

Not happy at all – An absolute disgrace having to pay for a cancellation!!! If people are not using the gym and they cancel why keep charging them money. Do not recommend it’s a joke

Inconsiderate members – Needs to be signage at the gyms. I've been happy with the Goodlife gym I've been going to for many years, however members are becoming increasingly rude and arrogant and Goodlife policies do not address this behaviour. Many people hog and hold machines for long periods of time, others misuse and damage the machines. Staff have agreed it's a… Read more

problem but say they cannot do anything or put signs up anymore because management does not allow it. One weak I was told off by a large bloke for loading a machine he had left for some time, apparently I did not see his black water bottle sitting on the black seat against the black machine. The next week I see a woman stacking the hip abduction machine with free weights, pulling and bending it to get the weights in and out. When I asked her, "don't you think that would damage the machine" she agreed then told me off for being rude. What about her inconsiderate bevaviour? I pay my membership to use machines that are working and to not sit around waiting for a machine that is not being used for 20 minutes. A few signs is all thats needed. It's not good enough Goodlife.

Customer service abysmal – Club manager has refused to answer any my emails re cancellation over the last 3 weeks because I’m told she only works Mon- Thursday and is very busy with membership enquiries.

Avoid at any cost!! they are just after your money – No transparency! I was given false information at the time of joining, I asked the lady few times about any cancellation fee or lock-in contract, but I was told to just give them enough notice and didn't mention any thing about fees included. Once my payment didn't go through and they charged $10 more FOR LATE FEE PAYMENT without informing me!!… Read more

When I wanted to cancel, I was required to pay cancellation fee and they keep saying everything is in contract but very smart of them contract was sent to me only after I paid my first joining fee and gave them my card details. Impossible to talk to them over phone and email response is late, but fees keeps getting deducted. Would never recommend this gym to anyone, there are better gyms.

Not happy membership price rise – Was not advised of a large membership price rise. Loyal paying member since 2008. Have tried to get a copy of this letter allegedly sent which is not on the app or with the home club or from the debiting company whom increased the charge. Shouldn't the contract stand and be assessable to all parties at all times.

Rip off merchants - avoid at all costs – I cancelled my membership as I was tired of the broken or poorly maintained equipment, dirty showers, and generally decrepit surroundings. Broken machines never seem to get fixed. But the main issue is their abusive, aggressive sales and debt collection tactics. After cancelling I was told I had to pay another 30 days anyway even though I had no… Read more

intention of ever using the gym again. After doing this I was told there were "late fees" from a declined payment sometime in the past so my membership hadnt been cancelled and I had to pay another $80 to cancel. I refused and they threatened debt collectors. I have refused on principle. There are far better gyms around that act ethically and provide clean, well maintained equipment. Stay away.

very disappointing, wasted my time and money – waste of money for what it is, equipment Brocken for months, hygiene and cleanliness is way below average, gym full of good life employees who can't and won't help you, sur charge you thru the nose to cancel membership. have made countless calls and send them emails just to cancel. my mebership - weels later nobody gets back to me or call me back… Read more

. absolute waste of my time and money , do your self a favour people - go elsewhere , there are so many other better gyms and way cheaper too.

BEWARE – Be careful with their contract it is a roll over, if you don't cancel they continue to bill you! Very nice when you sign up, then nothing. They don't advise you your contract has ended. Bibra Lake. I would suggest a more reputable operator.

Threatening Debt Collectors - Don't fall for the threats – Having left this outfit 3 years ago and after multiple harrassing threats of debt collection, despite owing nothing more in fees, these so-called collectors have yet to show up on my doorstep. Don't believe them, they use this tactic to scare you but never ever carry it through. Terrible business. Liars. Avoid like the plague.

Dishonest and Horrible Club – I joined the club on a promotional 7 days "free trial". After 5 days of trial I decided not to continue and cancelled the membership. Payment was taken as soon as I signed up for the free trial, which is not the concern. The issue is even after cancelling the membership under 7 days, it took around 8 phone calls and every time their response was,… Read more

the refund is being processed. It took nearly 3 months for partial refund as they did not disclose admin and coaching fees were applicable until after signing up (this amount was not refunded) I would never recommend Good Life Health Club if you're looking for decent honest gym. Avoid them at all costs.