This manager Lauren at Mt Lawley club turned me away today when I turned up for my regular 2:45 pm class, only because I forget to bring my 24/7 swipe card. I said i never needed the swipe card to come in, and I'll remember to bring it next time, plus I arrived before the club shuts (usually at 3 pm). She told me to leave. This is a very disappointing experience and it ruined my day. I've been coming to the same lesson for 2 years and always enjoy it. I hope no one else has to go through what I went through today. I'm left with no choice but to cancel my membership.
Would not recommend - stay away and find a different gym
This gym is absolutely terrible in terms of cost. Services are decent, same with customer service but the prices are ridiculous. They harass you to join up over call and text and when you do you’re locked into paying for 12 months at a high cost. Then if you pause the account you still have to pay, you should not have to pay a cost to NOT use the gym aha. This is all omitted when you sign up as well. And finally when you can no longer afford it, they charge you to cancel! Would definitely recommend finding an alternative especially for students...and those who aren’t really wealthy because it’s all hidden costs and fees and it really isn’t worth it. Definitely an elaborate scam :) find somewhere that doesn’t charge you hundreds in fees for literally no reason.
It's all about the $, can't comprehend notion of customer satisfaction
Tried out the club and was very put off by the fakeness of the place.
I don't need you on me like a leach, pitching stuff and telling me what I need. I'm only here to focus on my training.
Went twice and decided to cancel membership. Was charged $350 for leaving.
No empathy shown, and when I brought up whether they felt this was the right thing to do in these circumstances I was accused of having a personal problem with the staff member (face palm).
Advice to others. Stick to gyms that are either privately owned so that their success can be traced back to customer service, or go for an unstaffed gym with less overheads like a Snap.
I paid $30 for 2 visits 11/02/20 in Cannington "Good life" branch. When I was in changing room one of the male gym instructor came into the room when I was naked & spent 5 min there and left . I reported this incident to the reception desk. I only used a pool for 20 mins and left due to I did not feel safe. I said to the receptionist I would never come back again. No refund offered.
I don’t recommend to anyone
My husband and I enrolled a few month ago in a weekly basis, after a couple of weeks we decided to make it yearly contract, We signed for that ,after a few weeks We decided to cancel due to not having enough time to exercise.
on November 2019 I went there and I asked for the cancellation, the guy told me I submitted your cancellation, as of today you will be charged for another 30 days and then automatically your membership would be canceled, after one month we noticed my husband is still getting charged, I went there they said our customer ...
Read the contract details carefully
Make sure you read the contract details carefully before the 7 day grace period is over. Even for monthly renewals 28 days notice must be given which means that if you join and decide for whatever reason that it is not for you then you must cancel your membership straight away otherwise you will be debited for another month. Ridiculous. In other words very expensive (for a membership that is already expensive + $AU99 joining fee)
I discussed my case with the manager but I received little sympathy. have stated my intent to cancel and also that I was very unhappy.
Worst service to members
Whenever I made phone calls, they never had professional service and when you come to the gym they will act like they do not care about you. They are not trained properly. I recommend you to try another gym and not Goodlife.
The worst gym place I've ever tried!!!
They charge me so much for every payment they had a pending payment from me. I do nothing. It's just because too much payment everyday. They the bank give me a pending payment. And Goodlife just want to charge you double when that payment didn't come Through their bank account.
Crazy gym place!!!
They charge me $36.72 a week plus another $10.
Such as rip me off!!!!
Not interested anymore!!!
Don't try this!!!
Withdrawal of evening pump class for Goodlife Health Club members at Floreat with 3 weeks notice
Evening pump classes at Goodlife Floreat cancelled from next week. The Club Manager and State Manager are both aware of complaints due to cancelling the class. No consideration has been given for working parents of young children.
No first aid kit and left alone in pool of blood after accident
I have spoke to Goodlife staff after being discharged from hospital and fed back I would never return to Goodlife. This would be three months ago. I canceled membership and direct debit I had been a member for several years. I have notified all concerned. They will not leave me alone, finally sending a recovery agency to charge me three months of membership. Constant abusive emails, phonecalls texts or letters. I payed for ambulance and medical care. No first aid was available at goodlife, ice and absorb ant guaze. Left in a room with no chair. Noone came to help until told by emergency service to stay with me.
DO NOT JOIN GOODLIFE! Bad is Overrated
Has been member of Fitness First WA long time before taken over by Goodlife.
Since then, customer service is terribly slumped down, machines old and every time I come there will be at least one treadmill's broken.
Suddenly there is another payment withdrawals quarterly with no notification. Said was a coaching fee, which I never being told and cannot be used to do anyway to book a coach/ PT. Sales person don't care once you've join up.
Cancelling membership is another nightmare, before with FF, only need 28 day notice, now 30 days. Ended up I...
Very bad experience
I joined around feb 2018. I just wanted basic gym activity as I am a Kidney transplant patient. But without realising I was made to sign for personal trainers service and found out only after I saw my bank account. I called them and also wrote to them. They refuse to take me off from the personal trainers session. And I attended two sessions only as I couldn’t cope with the training. I only went to the gym about less than 5 times. I became medically unwell and also my par time job contract came to an end. I request them to suspend my account t...ill I get a job. They extend till 2 Nov 2018 n start charging me. I told them to refund my money as I am not working and I ask them further to extend my suspension, they refused refund my money and said that it will be refunded only when I am back to the gym. But they did extend the suspension till 10 Jan 2019. Unfortunately I have Ganglion on both my feet. I had operation on 12 Jan 2019 on one foot. Now I call them to extend and if can’t terminate my membership. I spoke to few staff and they will say ok but they keep trying to deduct and sending me dishonoured payment notice. Now they are saying I have to pay a cancellation fees of $275. They are only concern in collecting money and fees. They are least concern about professional services to clients. Now I am seeking the service of ombudsman to solve the matter.
Questions & Answers
Just wondering how often the Gym gets cleaned? I have been going to the Cannington gym for over 10 years and It is starting to feel VERY unhygienic. Equipment especially the treadmills, steppers and bikes etc are very dirty and dusty with paper towels left on them etc. The floor is always filthy with peoples old drinkbottles, socks, gloves etc lieing around for days.
The equipment often does not work having to change to at least 3 different treadmills at times to get one that works. Trying to watch TV from them is always an issue too. They always say 'no signal' or you cant put your earphones in the port.
All this is really starting to bother me and am seriously looking at changing gyms. It is not cheap to attend a gym so we expect higher standards for the money we are paying.
I have spoke to Goodlife staff after being discharged from hospital and fed back I would never return to Goodlife. This would be three months ago. I canceled membership and direct debit I had been a member for several years. I have notified all concerned. Please leave me alone and no more emails, phonecalls texts or letters. I payed for ambulance and medical care. No first aid for available at goodlife, ice and absorb ant guaze. Allison Corbett .
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