Gourmetific

I really like these pans. I had some trouble my local carrier but gourmetific customer service help to me directly. Thank you so much Gourmetific team! Show reply

Perfect customer service and I really like these pans. Stackable set is very helpful to me Show reply

I just recieved my gourmetific set today and have just used it for the first time..and i am extremely disappointed. The pants has discolouration after one use and I just noticed my saucepan is completely warped! Not a happy customer I would have been better off shopping at kmart False advertising also DO NOT BUY ZERO REVIEW

So much wear on a set that is 8 months old, expect much higher quality for the price. Only ever washed by hand with non scratch or in dishwasher, very disappointed

After placing my order, I noticed some inconsistencies in the information provided on the website. One section states that customers can request a refund within 30 days if they are not satisfied, while another indicates that refunds are only accepted if the product is returned in its original, unopened packaging. As these policies differ, I… Read more

contacted customer service to confirm the details, as shown in the screenshots. After deciding not to use the product, I returned it in unused condition. During this process, customer service repeatedly offered discounts in an attempt to encourage me to keep the product instead of proceeding with the return, which extended the communication process. Eventually, after I clearly requested to proceed with the return, I was provided with the return address. I then noted that the return address was in China, whereas the website states that the company is in the UK. I am sharing this experience so that potential customers can make an informed decision by reviewing the return policy and company information carefully before purchasing. Also I've seen several compliants that deliver took long time. I ordered 11/12 and received 5/1.

I too was very excited about this cookware set, until it arrived. Even on unpacking it I noticed there were no instructions or paperwork to go along with it explaining the lifetime warranty or anything they advertised on their ad. It's all very lightweight and cheaply made, like kids play stuff. The 1st time I used the egg pan to make mini… Read more

pancakes and eggs it burned the clip-on handle and a spot on the pan so I contacted customer service and they had me send pictures of how the handle actually makes contact with the glass stovetop, and told me they would send replacement pieces. They never did! While dealing with that I had used the grill pan, only to have the paint come off the bottom of the pan all over the burner of my stovetop making a gooie mess. So I contacted them again since only having the set for a week and a half, I requested the 30DAY MONEY BACK GUARANTEE. They told me they would not accept any used cookware back. It plainly states on their ad that you TRY IT RISK FREE! How can you Try something without using it? They will not replace anything and they will not refund your money. They will completely ghost you! Im not sure if Gourmetific is a knockoff of the real brand and I got Scammed or what.....But Beware Of Gourmetific their products are trash! And you will not get your money back!

Shocking customer service. With handles cracked, never used in oven only on vook top. Pans discoloured immediately then started to chip. Customer service don't want to know if damage occurs after 90 day. My set now unsafe to use and pans look years old.

Wish I had read the reviews before purchasing these pans as I have had the same experience with the discolouration, these pans can only be used on a low heat setting. Tried to contact the manufacturer and arrange my No Hassle return 30 day money back guarantee, but nope it appears it’s not that hassle free!!

Very disappointed. First use of one pan ruined my induction cooktop and burnt through the bottom on the inside too.

Horrible quality cookwear set! Mine started to deteriorate quickly. It started to peel after only 4 months and the pan itself looks so burnt after only a few uses! Their customer service was absolutely awful when I contacted them, trying to blame me for their absolute poor quality cookware. I do not recommend anyone buys from them. The product is shipped directly from China. Such a disappointing experience.

I bought the ceramic set before we moved in to an apartment with smaller kitchen storage, with the detachable handles being a key motivation. However after using them for only 2 months, a hole developed in a pan revealing some black substance, which… Read more

appears to be the what the internal layer of the pans are made from. It wasn’t solid, and causes me health concerns. I contacted the company and was told that they’d get back to me after they find out what that product is, but that hasn’t eventuated. I explained that both my husband and myself are cancer survivors, and this matter concerns us and was then offered a 30% discount, which I obviously would not accept. Overall, the detachable handles are a fabulous concept, but buyer beware, look after your health and don’t buy this product

We ordered the five pot set with lids and two handles. Within a week or two, one of the pots turned discoloured and looked like someone had started a fire in it - and we also realised one of the handles was doing the same. We tried working with… Read more

their support but were denied a replacement, then offered a ‘good will gesture’ small refund. We asked about their lifetime guarantee but suddenly they claimed we had ‘misused’ the product and therefore it wasn’t valid - despite this being patently untrue and never being suggested.

Finally, giving up on fighting it, we said we’d accept the small refund. But at this point they simply stopped responding to our emails and haven’t been heard from since.

I would strongly recommend nobody buy from this company. The quality of the goods is average at best, with the handles and lids not fitting as well as expected - which I could live with, if they at least lasted more than a few weeks or months.

Gourmetific seem to have a bait and switch approach - they offer a lifetime guarantee and a 30 day money back policy, and present themselves as a high-quality, safe space to shop with strong customer focus. In reality the experience we had with them was one of being misunderstood, blamed, treated with disdain and then completely ignored.

Strongest recommendation to anyone considering these guys is to steer as clear as you can.

Terrible used the Pan once and it changed. Colour reached out too the customer service they said it was user error ? How by cooking good in it!!!

Gourmetific is a scam with horrible customer service! If you are willing to spend that much money to buy things that broken within 30 days from them, go for it! Because after 30 days, there will be no warranty and they won't take any responsibility for their bad products! Plus you will receive your order in a smelly box shipping from China, no instruction using, nothing!

Update: Despite a Lifetime Guarantee on their website, I was only given $8 back. I bought the Utensil Essential set for $64 (half price), direct from Gourmetific. The wooden handles are a good size, but the silicon heads are tiny, like they are meant to be a child's play set. The materials are very poor quality and there is a crack in one handle. The heads of the tongs are thin plastic, not silicone. The tub is cheap plastic. Not worth the money.

Ordered a couple of "titanium" Frypans. What arrived were stainless steel 304 frypans supposedly coated with Titanium? Absolute con . You buy a titanium frypan because they are lighter than aluminium and supposedly the best . Buyer beware- another [Content Removed] site.