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GraysOnline
2.9 from 2,767 reviews

Reviews

(770)
(448)
(296)
(226)
(1,027)
  • Product Quality
    1.5 (136)
  • Return Claim MadeYes (49) · No (110)
  • Shipping
    1.6 (60)

Reviewer Photos & Videos

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Prasun

PrasunGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Poor company. Full of misleading info. If you want garbage, buy from them.

published

Poor product quality and customer service(virtually none). In multiple cases, they sent me wrong product and when I raised the issue, they came up with all the rubbish logic. Once, they deducted almost 5K from my credit card without any invoice and I had to lodge complain through the card company. After details investigation, it was concluded in my favour and the money was recovered.

Other companies use them as the gateway to sell their quality failed products and garbage so buyers should keep their expectation low. To save time and money, I will recommend not to use them at all.

Product Quality
Shipping
Return Claim MadeYes

Highwayman

HighwaymanCentral Highlands and Goldfields, VIC

  • 2 reviews

Shonky corporate entity no regard for the law

published
Product Quality
Shipping
Return Claim MadeYes

Easy to use

published

Great people easy fast transaction from start to finish , it was very easy to sell my car the sales person was very helpful the money was paid to me fast

Product Quality
Return Claim MadeNo
Pmflav

PmflavHunter Region, NSW

Terrible

published

Purchased item. Booked a day/time to inspect/collect. The lady at the customer service desk was absolutely disgusting, no people skills at all. I asked if i could plug the the purchased item into the wall to test before accepting, and was told "NO".Dodgy. you may inspect as long as it doesn't involve seeing if it works before signing for it.
First and last time i will use them.

Product Quality
Return Claim MadeNo
1 comment
GraysOnline
Amanda W.GraysOnline

Hello, We are sorry to hear that you're disappointed with your Grays experience. If you could private message through your details, we'd love to investigate this matter further for you.


Mat

MatSouth East Queensland, QLD

Do not buy a car for grays

published

In the title it states service history....... no it has a incomplete service history. The photos are deceiving at best. The car had been sunken in a swamp, mud and water under the carpet and the chassis rail’s and sill are full of mud and rust. And in the description it states
Body good
Interior good
What a joke buyer beware

Product Quality
Return Claim MadeNo
1 comment
GraysOnline
Amanda W.GraysOnline

Tony

TonySydney, NSW

Buyer Beware!

published
Product Quality
Return Claim MadeNo
1 comment
GraysOnline
Amanda W.GraysOnline

Hello, We are sorry to hear that you're disappointed with your Grays experience. If you could private message through your details, we'd love to investigate this matter further for you.


wade

wadeMetropolitan Adelaide, SA

Buyer beware absolute scam and no customer service

published
Product Quality

Pathetic

published

Bought 4 things with moving parts of GraysOnline, all 4 needed major works to make the semi operational. Poor customer service, never buy from them again. Misleading information in description.

Product Quality

Not Happy

Not HappyGreater Melbourne (Outer), VIC

Terrible Apps, Terrible Customer Service

published

Have used their app a number for bidding on their online auction (at different times), app always buggy i.e. bids not updating, pages freezing etc. Furthermore; when you actually win an auction, there’s total disregard for your good purchased, example is buying items categorised as “collectables”, and they stick their adhesive lot number labels directly on original packaging, which then damages the packaging upon trying to remove label. Has happened to me a number of times now; sent emails to their customer service email to lodge complaint, no response, they’re only interested in turning a buck. Buyer beware, consider using other reputable auction houses.

Product Quality
Shipping
Return Claim MadeNo

Go for the cars, stay for the hilariously poor experience

published

"Do not approach the desk until you are called!"
"Do not lean on the desk!"
"Car!?"
Ah the sounds of nature in Grays Vic.
Not since I waited outside a headmasters office have I seen so many people standing in line, confused and terrified. These guys are hilarious. Bureaucratic bullies who drank the kool-aid at the Centrelink customer service training program. A masochists dream day out.
Made my day anyway!
So you want to bid on something? I did. Were the other bidders real? Who cares but the process was clunky as all hell. Managed to win!! I think
Waiting on my WINNERS email.
Still waiting 15 hours later.
On hold to their customer service department........60 minutes on hold so far. Centrelink again.
Love these guys. Go and spend the day

Return Claim MadeNo
1 comment
GraysOnline
Amanda W.GraysOnline

Hello, We are sorry to hear that you're disappointed with your Grays experience. If you could private message through your contact details, we'd love to investigate this matter further for you.


Dario

DarioSydney Surrounds, NSW

  • 2 reviews

Sold me a car with a blown head gasket

published

Before bidding I obviously looked at the photos of the car. They conveniently showed photos of pages of up to date log book service history. I drove out the door and was stuck on the side of the road with the car overheating. When I looked inside the log book there was a pice of paper from a local mechanic clearly diagnosing a blown head gasket. Pack of mugs...

Product Quality
Shipping
Return Claim MadeYes
2 comments
GraysOnline
Amanda W.GraysOnline
Dario
Dario

Carlo

Carlo

  • 2 reviews

Absolute worst Company to deal with

published

Can’t ring grays online anymore and speak with anyone in Australia to check about anything there support team is located in the Phillipines unbelievable how is someone in mother country ment to help when they have absolutely no idea what your talking about

Product Quality
6 comments
GraysOnline
Amanda W.GraysOnline

Hello, We are sorry to hear that you're disappointed with your Grays experience. If you could private message through your contact details, we'd love to investigate this matter further for you.

Carlo
Carlo
Carlo
Carlo

Are you located in the Phillipines?


Mick H.

Mick H.South East Queensland, QLD

Dodgy dealings

published

Brought product online only to be told next day it was a mistake. The only mistake made was even opening up grays online website. Steer clear very dodgy
Overpriced crap with a buyers premium whi h makes your eyez water

Product Quality
Return Claim MadeNo
1 comment
GraysOnline
Amanda W.GraysOnline

Hello, We are sorry to hear that you're disappointed with your Grays experience. If you could private message through your contact details, we'd love to investigate this matter further for you.


Disgusting illegal procedures!!!

published

Purchased a vehicle from this company. Vehicle was still registered upon purchase, which legally entitled me to warranty. Didn't drive 50 metres up the road without the car breaking down with a blown head. Did not receive any help or assistance with claim. And am no in legal proceedings. BE WARNED

Product Quality
Return Claim MadeYes
5 comments
GraysOnline
Amanda W.GraysOnline
Amey N.
Amey N.
Amey N.
Amey N.

Amanda can you please confirm that you received my email?


Mark

MarkGreater Melbourne (Metropolitan), VIC

Car bidding, payment and collection

published

Inspection at the classic car warehouse was easily carried out & car collection from same easy with very helpful staff.
Call centre(not in Australia) had 2 staff who couldn’t help & was frustrating !

1 comment
GraysOnline
Amanda W.GraysOnline

Hi, It's great to hear you've had such a positive experience with Grays. We hope you enjoy your purchase!

Delivery Address Wrong

published

Purchased an item as a present and notified Greys Online as soon as won auction they had wrong delivery address. Thought all was sorted but when notified when goods dispatched 4 day later still had. Wrong address. Called and they would not contact delivery company to change address. Called delivery company and address changed in 5 minutes. Also what about the large markup on each item.

Product Quality
Shipping

Angry

AngryPerth, WA

Should be no star but its a must

published

Absolutely disgusted just been ripped off 22k on a land cruiser 200 series went to take off and had nothing to give nearly got killed by a truck.Shame on you

Return Claim MadeYes
2 comments
GraysOnline
Amanda W.GraysOnline
Angry
Angry

Death trap

published

Bought a vehicle online looked the part, started fine look on dash engine light came on as we accelerated out of the yard went in limp mode drove with no power could even pull out it traffic. Were lucky we are alive. What heap of crap
$24.000 down the drain, parked up don't even want to look at it..
Stay away for these legal criminals.

Return Claim MadeNo
2 comments
GraysOnline
Amanda W.GraysOnline
Siman
Siman

Look at most of your reviews.!!!!
Perfect cop out.


Aidan

Aidan

  • 2 reviews

Best and cheapest auction site love it

published

Easy to bid . Amazing site no stuffing around easy transactions. Only downside not enough people selling all the time so gotta wait to purchase from this great website thanks for great work

Shipping
Return Claim MadeNo
1 comment
GraysOnline
Amanda W.GraysOnline

Hello, We are glad to know that your experience was positive. Did you know that we ranked 6th most loved online retail company! https://au.finance.yahoo.com/news/unveiled-australias-100-loved-online-retailers-2019-234503018.html


SMS

SMSSouth East Queensland, QLD

DO NOT BUY A CAR from GraysOnline

published

We bought an AudiS3 with less than 95 000 kms on the clock. Within 3 months (driven less than 1000 kms since delivery) the car is not working and requires over $12 000 worth of repairs! The car has been sitting at the Mechanics workshop for 2 months now as my son is saving up for the repairs. Warranty only covers $1500. Contacted GraysOnline and they don't care. Please don't buy from them.

Product Quality
Return Claim MadeYes

Page 1 of 139

Questions & Answers

jackson

jacksonasked

has anybody had legal action taken against them for not going through with a purchase
my child bid and won a auction i have tried to cancel it but have been notified by grays that i need to pay 30% of the invoice cancelation fee also the difference in any shortfall the item may incur due to relisting
on the terms and conditions i can only find a statement saying 10% will be charged
what will happen if i dont pay they are threatening legal action
thanks in advance

3 answers
Mick H.
Mick H.

That is illegal and disgusting though i am not suprised these lowlifes will try anything stand your ground report to ACCC if you think you have been unfairly dealt with. Good luck

jackson
jackson

Thanks mick for your response
I have yet to pay anything I argued that the site says 10 percent cancellation he quickly said to me that they just have changed the policy and would speak to somebody to clear it up What fee is owing
Still 10 percent is huge can you please. Inform me a lil more why it is illegal I really don’t want to pay them anything thanks for your help

Tamim
Tamim

Hi Jackson
Same thing Just happened to me. I called them but they wouldn't withdraw my bid and were of no help. Said if payment doesn't get taken out of credit card i can call to cancel it and pay 10% cancellation fee which I said I'm not going to do and i told them I'm going to cancel my credit card and I'm not gong to pay them a cent. They said if i do that they will cancel my account and ban me from registering again.
How did u go with your issue did it get resolved? I suggest u do not pay them anything.


Bluejedaku

Bluejedakuasked

Have purchased a registered vehicle but without a RWC. Can l drive it home

1 answer
Jerro.
Jerro.

Yes,as long as it is safe and above board to be on the public roads,good tyres,brakes etc with no visible damage that may cause an accident.Advisable to purchase Third Party Property Damage insrance policy before you travel.Hope this helps.


Bluejedaku

Bluejedakuasked

I have putchased a registered car without RWC can l still drive it home

1 answer
Char
Char

Yes you can drive it home and you have 30 days to provide a RWC and re-register. I recommend you get insurance before you pick up.


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