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GraysOnline
2.9 from 2,726 reviews

Reviews

Review distribution

5 star
766
4 star
448
3 star
295
2 star
225
1 star
992

Vivian

VivianGreater Melbourne (Outer), VIC

LIARS!

published

Poor Service and they refused to discuss problems.
False Descriptions on products.
Inaccurate information.
Order forms without relevant information.
I cancelled my order within minutes and called several times and still dispatched the order!
Of course offshore call center - so you never get results!

Product Quality

Daniel T.

Daniel T.Sydney, NSW

  • Verified customer

Poor customer service / warranty experience

published

Purchased a laptop which had issues with the touch screen within the warranty period. Have been trying to understand the process to make a claim under the warranty (and even understand the process for it to be inspected). Customer service appears to be intentionally delaying providing me with any information on how to do this. Will be flying overseas in a few weeks which now makes this near impractical, despite having tried to get information on this for over a month.

Return Claim MadeYes

Isaac K.

Isaac K.Greater Melbourne (Outer), VIC

NOT HAPPY JAN!!!!!

published

8 Screens. I was the highest bidder, I wanted 3 screens. The other bidder wanted 7 screens and he got them even thou he was the lowest bidder. I thought the highest bidder get what he wanted.
Very disappointed with Grays response.
This goes against their policy.

Return Claim MadeNo
Dave L.

Dave L.Sydney, NSW

  • 3 reviews
  • Verified customer

everything as described

published

I've bought wine and industrial goods. Wine is as described. Industrial goods were picked up as described. Got the wine in about 3 business days. i didnt have any issues. But i wouldn't buy a car from there.

Product Quality
Return Claim MadeNo

Selling faulty vehicles

published

Knowingly selling faulty vehicles. Staff are incompetent when it comes to honest assessment of vehicles. Engine is stuffed in a 5 year old car and sold it as working fine.

Product Quality
Shipping
Return Claim MadeNo

Jason W.

Jason W.Northern Region, NSW

Ute I bought stuffed - evidence of deliberate cover up to hide faults before auction.

published
Product Quality

Craigr

CraigrHunter Region, NSW

  • Verified customer

sold faulty vehicle that was described incorrectly - what can I do?

published

I bidded and purchased a vehicle today - the advertisement said it had full service. It had done 130k but the service log last service was 50k. It travelled 50km and stopped. It was clearly faulty and has oil and coolant leaks all through the engine. It cant be driven. GraysOnline have advertised the vehicle incorrectly and under consumer law, sold a faulty product. It has left me clearly stressed.

Product Quality
Return Claim MadeNo

Paco

PacoGreater Melbourne (Metropolitan), VIC

  • 11 reviews

Wine bargains

published

Good deals on auction wine.i have made multiple purchases and the quality, value and quick delivery was great. Okay, the lack of combined shipping fees and buyer premium is a bit disproportionate, but overall it's still a great price you cannot match offline.

Product Quality
Shipping
Return Claim MadeNo

Terrible customer service

published

Stay away from Graysonline! They have the most terrible customer service Ive EVER encountered! If something is wrong with your purchase, be prepared to go to court for your refund!

Product Quality
Return Claim MadeYes
Staci S.

Staci S.Sydney, NSW

Missing parts and poor service. Not a reputable company! wasted alot of money

published
Product Quality
Shipping
Return Claim MadeNo

Jack

JackGreater Melbourne (Outer), VIC

Garbage nothing more

published

Car runs fine!!... Oh except you can select gears all the fluids are gone and won't refund..never recommend been here for two hours nobody helped. When the car can't leave the place I should get my money back keep it

Product Quality
Shipping
Return Claim MadeNo
1 comment
GraysOnline
Amanda W.GraysOnline

danny2402

danny2402Hunter Region, NSW

Invoice 5039395-75

published
Return Claim MadeNo

Tom O.

Tom O.South East Queensland, QLD

False and misleading

published

Purchased a 191 build FPV F6 ute on the basis that it was a limited build car with matching numbers . Described in the advertisement of having a genuine fpv engine to match the cars VIN. Delivery to home and a inspection from a licensed mechanic found the engine was out of a substandard vehicle and was completely different to what they advertised it as . Have asked to return vehicle and for a full refund due to the misleading information provided by their establishment. I was declined an was not aloud to speak to anyone of higher authority other than employees from the overseas call centre. Matter is now in the hands of Fair Traiding

Product Quality
Shipping
Return Claim MadeYes
1 comment
GraysOnline
Amanda W.GraysOnline

As soon as I bought the car, it broke down!!!!!!!

published

It's really the worst. A few days ago, Hilux from buying a problem entering the cabin of exhaust fumes and an Engine warning lamp is open.
The delegates are to continue repair is asking only that none of the accident and with no problem. Toyota fixing before the full repair center in repair that traces of the rulings was to go to where a person.

To ask for a refund but not to continue. Don't just say, warranty that, but had the government, saying that if something happens, get a refund on only that a lie.
My daughter is having a hard time drinking exhaust gas. Nevertheless, keep it fixed and put it on. I'll get a refund by any means possible.
The graysonline has not informed you of any problems with the vehicle.

Product Quality
Shipping

AMM

AMMSydney, NSW

  • Verified customer

Dont buy from newcastle if you are from interstate. SCAM

published

Bought car online from newcastle, they hide damage on purpose, windscreen smashed not mentioned, pic taken at an angle can not see, interior in terrible condition written good. Grays simply refused to help saying its onto vendor they can mislead we cant and wont do anything and vendor said sometimes we miss things when viewing the car like smashed windscreen missing and broken things. Really disappointed.

Scam central!

published
Product Quality
Shipping
Return Claim MadeNo

ABDEL-FATTAH A.

ABDEL-FATTAH A.Greater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Shifty Cheaters

published

They sold me an expensive car with RWC and a perfect description, so I have paid a big money for it ( to use it for Uber ), they gave it to me with a warm engine smoking a little ( its diesel ) but when I started it next day with a cold engine it was smoking a lot and i found a lot of hidden rust and other things ! ( its worth nothing ) , Its look like the RW tester was working for them .
They refused to refund it .
Im just parking the car waiting for the court decision.

Product Quality

Ronny

RonnySydney, NSW

Damaged goods no reply

published

Purchased RTV which was a ex Coates and was damaged whilst forked.
Coates would not allow me to come on site and waited for pick up where to my horror I noticed they picked the machine up with a fork lift damaging the drive shaft.

Reported this to Grayonline received a first and second message that someone would contact me which never eventuated, few more emails sent with no response. Looks like a faitraiding case Graysonline!

Product Quality
Return Claim MadeNo

Carlos

CarlosPerth, WA

  • Verified customer

Wrong address

published

Would not use grays again!! Brought a couple of diamonds off them over two months ago THEY screwed up my address over a month went by and I started to wonder where they where.
After a couple of phone calls I tracked down that they had been sent back to the sender as the address was incorrect now they can't locate them and i can't get an answer out of anyone to where they are or when I will be seeing them. Cant ever get through to management. Custom service is terrible! Cant even get a refund as they cant find the diamonds. Wouldn't even think about going through them again.

Product Quality
Shipping
Return Claim MadeYes

Concerned citizen

Concerned citizenMetropolitan Adelaide, SA

Fake bidders, shill bidding, dodgy bros auctions stay away.

published

Page 1 of 137

Questions & Answers

tom

tomasked

why are marked as sold yet are relisted for sail the following week. I notice this happening often. if there is a reserve it should be stated

No answers

afzal l.

afzal l.asked

We should come together and close this scam auction. This shouldnt be happening in Australia I blame the consumer law for all this been happening . and consumer law Australia doesnt take any auction against this . GraysOnline shame on you .

1 answer
afzal l.
afzal l.

Every one that has been affected by these professional scammers should goto consumers law and report this unfair act , in order to stop this and to save others . the second option will be court hearing via a lawyer, they shouldnt be operating within Australia all their office should be closed under fair trading .


sydney w.

sydney w.asked

I purchased a vehicle with low kilometres on the speedo & the engine listed should be the original according to information on the ppsr, but when vehicle was inspected by mechanic after collection it was the wrong engine number & didnt even match the Graysonline invoice! its clear the engine which is identifiable Is the same one on the photos in the listing, this replacement engine has much higher kilometres but was not acknowledged in the listing, this is unlawful. I Have asked for refund, the advisor said bring the vehicle back, then the advisor said, no you own it you keep it. My patience is running out I have given them plenty of opportunities to rectify the problem but just getting the run around. This looks like another consumer law case in the making against Graysonline.

1 answer
sydney w.
sydney w.

I would contact consumer affairs & the local roads authorities.


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