Reviewer Photos & Videos
- Verified customer
Bought a few cars and now they wont help
We have bought many cars from greys online as a car yard and each has had little issues which we were willing to deal with but you would think with the number of cars we have purchased online would show some form of report an respect for a return customer. We bought a 2001 Mazda tribute with the report showing all sorts of positives. We purchased the car, transported it and get it here to then note that's the transmission light is on, there is grinding in the back and the car also doesn't turn left. Now, I know what you are thinking, yes, This ...car does not turn left, it turns sharp right but not left. How the staff who drove the car from the holding yard to the photo booth is beyond a joke hey. This is a load of rubbish. The staff were claiming to not have a photo of it turning left which is not possible to do. She also didn't understand what a car not turning left means. Now, all I asked for is if I transported the car back to the Adelaide branch if we would get a refund on the purchase price of the car and we would cover the cost of shipping however they have had no interest at all. never again will we buy a car from grays online.
Be very careful of buying from Grays Online
Grays have misrepresented and not told the truth about a car that my son has bought. After numerous calls to Grays (without them returning one of my calls or emails) and getting legal advice, Grays have again sold something that is not what it was advertised as. Their disclaimer is that you can start the car but cannot drive it if you do an online inspection, how do you know if it drives if they do not disclose that in their ad????
My 19 year old son out of pocket $4,000.
Be very cautious of buying from Grays Online.
I will not buy from Grays again.
Worst shopping experience ever.
Purchased a laptop and 10 inch tablet at the same time.
After 6 months the Tablet failed. GraysOnline examined it, confirmed the faults and issued a refund.
After 11 months the Laptop started splitting open whenever I open the screen.
When I complained to GraysOnline they told me it was my fault and not covered under the warrantee, even though they hadn't examined the Laptop.
After three months of arguing they finally agreed to look at the machine and fix it.
It came back worse than before. The case was still split open but now the battery wa...
Always Good deals
I have found Grays to cover everything i need. I found them about 15 years ago when i was renovating my first house and have since bought Cars and all sorts of building material, tools really anything i have needed.
Everything i have got has been exactly as stated and i've been very happy with all my purchase's.
Regards James Wallace
Another good car from grays
So far we have purchased 7 cars through Greysonline and we have had a good run out of them , we have picked a few of them up but now preferred to get them delivered. Be prepared to spend some money on them to get them on the road , because that is why they are they are at the auctions. We are very happy with all of the cars we have got and recommend Graysonline because the are easy to use and value for money.
GraysOnline are a company, companies are about making money.
Remember GraysOnline make more money if the car sells. With GraysOnline you have to make sure you see the vehicle before you decide to bid, GraysOnline will say on the ad the paint, panels and trim is good but it may not be the case. Make sure you turn the car on and see for smoke as that is also commonly seen. it is well known that you may not see the car and go off face value... then you are the loser.
With covid going on and Victoria under lockdown it is almost impossible to detect if the car has marks or dents as FaceTime doesn’t pick it up all the time.
I have dealt with Grays since 2015 beginning in Victoria. This was my first purchase in Queensland and I have always been delighted with the process. The only small thing, I waited for 10 minutes to see if I had won the bid and it seemed like 10 hours. 5 minutes would be a good compromise I feel.
Otherwise I think Grays are excellent to deal with and with total integrity
Vehicle Buyer Beware
Bought a 2005 Subaru (sight unseen). Collected and notice lots of leaking oil underneath. Head gasket issues ($2400 to repair). Seller can show photos of a tear in seat but can't photograph under car showing heaps of leaking oil. Will Never Buy from again.
Non-existent customer service from the ground up! Especially from their National Heads of Department’s!
It seems Graysonline doesn’t change with their non-existent and rubbish customer service!
It has been encountered numerous times over the years, whether it is buying their poorly non-climate controlled wine, their inconsistent and falsified advertising, or their sheer desire to avoid all and any responsibility to ensure their customers are looked after in the minimal possible way!
Don’t bother contacting their senior management, it seems the incompetence starts ‘from the head down’ (way to go Robert Mater and Michael Bray, your attention to det...
Don’t do it
Bought a car online that looked in tip top shape, with very low Klm’s. Got it home....Gearbox was destroyed, Alternator shot, abs and computer needed to be replaced. I spent a lot more on repairs than I paid for the car. I couldn’t even imagine what previous owners did to the car. Don’t think Auctions are a cheap option. Cars been at mechanic’s for 5 weeks now and around $5000 in repairs outstanding.....LEMON
- Verified customer
I paid for an auction via PayPal and GraysOnline failed to recognise or process the said payment. After a long process I finally got a refund however my account remains suspended indefinitely and the “customer service” representative Has finally stated:
Please be advised that your matter and request to reinstate your account has been escalated to our supervisor and the same outcome has been provided.
I know this isn't the outcome that you were hoping but we can only rely on the information that is provided directly from the source.
I apolog...ise that I am not able to offer any further assistance to you in this instance. No information has been provided on who this supervisor is and why my account cannot simply be reinstated. The service at Grays Online is utterly disgusting and disconnected from its customers.
It’s too good to be real ❤️❤️❤️
so glad and satisfied with the Auction services
I recommend everyone to get registered with this auction
Try it once and you will never be sorry...
Always on time and high-quality items and they so cooperative and so helpful
Do not buy a car from Graysonline
My son purchased a vehicle a month ago still trying to get a refund. When we went to pick up the vehicle had hail damage on the roof when I should the worker told him this wasn't mentioned on the sale description he had a look and agreed told us leave the car thier so we did i said cant we just resolve here to get the refund he said no you have to call this number . Since that day we have been calling thus number firstly the said it will take 2-5 days to get the refund its been a month same ridiculous answers it has been ESCALATING, cannot get any manager or supervisor to talk too please stay away from them horrible service . Can anyone help what can we do ...
Lemon of a car
Bought toyota camry with full service history at Grays Adelaide site 2 days ago. Looked over car before purchasing, no visible signs of mechanical problems with engine. On the way home car overheated had taken to mechanic who diagnosed Coolant Leaking From The Back Of The Engine Behind The Intake Manifold. Suspect The Head Bolts Have Stripped Out Of The Block Allowing Coolant To Leak. 3000 to fix and i paid that for it, so now have to sell to the junk heap. I was really annoyed and contacted grays who said nothing they can do. I feel ripped off...and that i may as well of burnt my hard earned cash. As a low income earner this has really hurt me financially. Please don't buy cars from these people and save your money. Chances are if you buy a car from this company it will have serious issues.
Questions & Answers
I would like to know why a vehicle that I have been interested in keeps coming back for re auction week after week (three times now) I asked this question to Grays staff and they said that most likely they did not receive payment, After researching the bidders & bidding actions over these three auctions I find this hard to believe. My thoughts may be that in house shill bidding happening here, which in the FAQ this is fraudulent and something that they definitely frown upon!!! The other question in one of these three auctions shows this outcome:
Bidding Details Bid Time Bid Price Bid Qty Win Qty
xx - xxxxxxxxxxxxxxxxxxxxxxx 09/09/2020 7.49.37 PM AEST AU $4,909 1 1
xx - xxxxxxxxxxxxxxxxxxxxxx 09/09/2020 8.07.57 PM AEST AU $4,909 1 0
(I have removed the bidders names for obvious reasons)
The time that these bids were made and realising the bid price is the same one would think that the bid made at 8.07.57 would be the winner , I believe that you cant bid the same amount. Am I missing something here??? Would appreciate your thoughts on this.
I have/had been buying wine from Grays for years, but their pricing (start prices) are now ridiculous and it is a waste of time. I notice that most wine never gets sold now - so Grays you have priced yourself out of the market. By the time you add the auction sale price and freight it is better to go to Uncle Dan and buy seeing the wine in your hands. Perhaps it is a good opportunity for another wine auction site, as Grays is no longer viable to the average wine buyer. Good Bye Grays!
Is anyone starting a class action against grays online? I have paid more than $7,000 to fix the car I brought...I drove it out and with in the first 15ks I knew something was wrong! I had to put in a new transmission....it still needs an alternator the tyres were all bald and not roadworthy it has taken me more than 6 months to get it on the road and I still can’t drive on the freeway because it needs new suspension and bushes and it’s not safe to have my kids in the car! I’m a single mum on a pension....I have reached out to grays several times with no reply. I have heard of so many horror stories with their cars surely someone out there has started a class action or lawsuit they would like to turn into a class action? It is so easy to find so many more victims of this evil company!
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