Wanted to auction my car through Grey's online. Made 4 phone calls over 4 days + emails trying to get it done. Couldn't get past some call centre person who said they would call back. Never happened. Would not put me through to anyone just took details and said they would call back. No one did. Absolutely the most frustrating company I have ever tried to deal with. Terrible service, I can only imagine how bad they must be if you had an issue with them.
One of the worst customer service experiences ever
3 calls with left messages and no calls back. Days with no email replies except a threat to dispose of my devices. When I complained I got no compassion just someone on a high horse quoting terms and conditions I'd never read. Never again.
- Verified customer
The car was a counterfeit copy
Hi I purchased what I thought was a subaru impreza wrx sti for 15000 on graysonline yesterday.
Upon doing further due diligence I found it was not in fact a sti but a substandard wrx model, it was badged and sold as a sti though.
I contacted the customer service team and got the usual runabout then I managed to call the national manager for transport products Jeff mant.
He was exceptional, he took my complaint straight away and looked into it, after 9 mins it was sorted. No payment due, invoice cancelled and leaving me quite happy and satisfie...
waste of time
I have purchased items before with no problems, I now need to change card details and their system won't accept the new card, the card is the same as the other just from a different bank. The only response I get from them is that they can't change their system and they don't know why it wont accept the new card. It has taken 4 calls and 2 emails, still all I get is an email saying insufficient funds. there doesn't seem to be any help offered.
You get what you pay for
I have purchased at auction with Grays online a number of times. To date I cannot realistically say that the deals I have done where dodgy.
I bought a computer at auction that is fine, an iron that is superb. I have also bought a couple of cars, and yes the descriptions state that they where in good condition. Where they fit fit for purpose? From a first look they looked the part, but both times the cars needed significant work done. I do not accept that Grays would be entirely liable for the description, and they always stress that inspection ...
I won a car by bidding last night , everything listed in the description showed it was perfect no issues , went and picked it up today within 10 mins of driving it on a busy freeway the car stopped and had smoke coming out of the engine , mind you greys online mentioned NO ISSUES WITH ENGINE , being a female on a busy road with smoke coming out of ur car is a crazy thing , I had to get it towed to a mechanic who confirmed major fault with engine , would have I known this I would have never bidded on the car , this was never written down on the description, can I go to accc about this or how do I go returning this piece of crap that is useless
Only worth it if you have enough time!
I bought a washing machine. It was supposed to be brand new with minor modifications. It burnt out after 3 runs, but it was taken by Grays online and replaced with new. Then I bought a fridge for 1000 $ which also had modifications. It worked for 13 month and then the temp. regulator went of the scale stopping to work. But with the warranty Grays would not take it back. I believe if you have enough time to go forth and back returning the items it could be a risk worth taking, but if you want to be sure it is better to not use Grays.
I also bought a dryer which also stopped after 1 month. It was returned and replaced with a new one. Again a lot of time wasted.
STAY AWAY. Professional SCAMMERS ( Grays Auto). Don’t try to buy a car from them.
I bought a car from these guys, the first bid was over 8 thousands with service history. The car looks clean and shiny and they provide warranty. Saying that you should expect a good car. Now I went to get the car I turned on and drove it from Dandenong South to the Northern Suburbs ( around 50Kms) and until then there were no issues. Just parked the car and started hearing the engine ticking which was getting worse and louder. So the first next day I took it to the mechanic to change the oil as I thought it could be the reason but when he hear...d it he said this engine has blown and there is a crank damage and so needs replacement with estimated cost 2-3k. I took it to other two mechanics and both said the same and told me that the seller must added a noise silencer and that’s why I couldn’t hear the noise earlier. So I called Grays and told them the story. The answer is the vehicles is advertised on AS IS basis and that was already mentioned in the ad. So to confirm the misleading advertising, this AS IS clause was stated in the collection tab while in other cars it is stated clearly in the description page ( the main page). Ok, I said I have the warranty and needs this to be fixed. The answer was our warranty starts after 90 days and I cannot use it now. By the way the warranty was added automatically and I didn’t choose it while I was bidding. You have to untick the box if you don’t want to which I didn’t notice. One of the mechanics told me that this car was cleaned and some parts were changed and there was a clear intention to sell a faulty car.
Bought a car from greys did not match description!!!!!!! Biggest scam
I recently purchased a car from greys online as described the car had a spare key and made it sound like the car was amazing prior to the description they have provided,
When I picked the car up they didn’t give me a spare key they said they don’t have one id have to call customer service and the car was in the worst condition paint was very poor, when they have waited good, sunroof needed attention,
After ringing customer service they did not do anything about my spare key who every has a problem with greys please contact ACCC
Biggest scam artists. Please stay away from them. Should have seen the signs.
Purchased 4 cars. Went by their description thinking they were a reputable company and licensed dealers. SO WRONG. Vehicles did not match descriptions even in the slightest. Paint described as good was painted with paint brush in areas. Advertised with alloy wheels and air cond, had neither. Engine check light and noisey engine would have been evident but not reported. Don’t expect warranty but do expect honest descriptions. Photos strategically taken as not to show blemishes, from distance with bright lights. Purchased car advertised as matchi...ng number car, didn’t match, engine number not existent but hand stamped in wrong place. Biggest giveaway they are scam artists is every phone number diverts to Phillipines. You can’t talk to anyone in Australia. They have scripted replies. Finally spoke to someone apparently with authority here in Australia, after telling her my issues, she put me on hold and put me through to Phillipines. Would like to protect others from this heartache. Anyone interested in a group action please let me know. Post here and will make contact.
I buy with Grays all the time
I can not believe all theses negative reviews. I have brought numerous items off grays including fridges, beds, kids carousels, and even a 1972 450sl mercedes. I have always found staff helpful and items match the description. People must forget that this is an auction house and that Grays can not be totally responsible for the item you purchase.
Very unhappy - poor customer service, no reply to follow up emails
My first purchase from Grays, a range hood, oven & cook top through auction.
Items inspected on pick up and apart from some minor crushing on the cook top box everything seemed fine. However when I went to unpack I could hear glass noise within and that's when I noticed the damage.
Grays have refused to refund or replace saying that I broke it in transit. These may be their rules but don't agree that they are fair & just. Are you expected to unpack all the items for a full internal inspection?
Graysonline Advertised a car with a fake car service history and they do not want to responsible
I was the highest bidder for a car sold by graysonline because of they advertised the car with a full mercedes benz service history but in fact, the service history book advertised was a fake or fraudulent service history.
and graysonline does not want to responsible for the case. really not trustworthy.
False and misleading representations
Section 29 of the ACL prohibits, in connection with the supply or possible supply or promotion of goods or services:
false or misleading representations about the standard, quality, value, grade, composition, style, model, history, or use of goods (s 29(1)(a) ) or the standard, quality, value or grade of services (s 29(1)(b) );
where is your responsibility graysonline?
Great unless an item (een brand new) is faulty then your on your own
They state your can email or report online or contact their "friendly customer service team"
I reported online with no response
I can not find ANY customer service number on any pages of their website or the documentation with the sale. Will reset everything and try an email like i just wasted my time and see where that goes
This was Brand new stock from a reputable supplier
Fortunately it's only $35 lost (item failed after 4 days use) but from my perspective Greys is all about selling and you are in for a lot of wasted time through either the manufacturer or consumer affairs to get a refund if your brand new and never used product failed
I Have bided and won a 1982 Mitsubishi L300 Van, in their listing and specifications they stated it is A 4WD and upon having the hassle of picking it up and getting back home 3hrs away and got some friends to look at it, then realised it WASN'T A 4WD as im not a mechanic and I have no idea how it would look like it was a 4WD, then contacted this dodgy company and Customer Service Advisor [Name Removed], asked me to get a mechanic to prepare a report with a letter head to state it wasn't a 4WD and then asked him to organise a mobile mechanic to...come out and prepare the report for them and he refused and then I asked him if they will be paying the fees and he said no. It is just so inconvenient and costly process, they don't even take a responsibility for their own stuff up and mislead customers like that. Even though they knew the car is undriveable and it has a faulty engine but I am the one to blame for the engine as I didn't inspect the car first place (they also failed to mention that the engine is faulty btw) but im not concerned about that, I am just annoyed that they mention it WAS a 4WD when it wasn't! I will be attaching photos and you be the judge!!
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Questions & Answers
I ordered a television. So far customer service has read my facebook messages but has not responded to them. Upsetting to say the least. So far I have paid for an item and heard nothing at all. Just a little concerned. Is this normal and have other people experienced this and had their order arrive as planned and as described?
Out of 4 items I purchased none were as described
4 weeks later still no resolution.
Keep saying customer service team will get back to me. Customer service team is a Phillipines call centre who read off a script who very apologetic but do nothing
Suggest contacting consumer affairs in your state.
I’m currently talking to local mp at the moment.
My partner Just bought a caravan but the pictures and the actual caravan have noticeable difference, the main being the tow bar is completely different, and some covers are different colour and gas bottle missing , do they usually put false photos as part of desription
In my experience, they post misleading pictures of the goods they are selling and describe them as being in good condition when they clearly are not. I've been banned from bidding on their auctions as a result of challenging them about misleading photos and descriptions of a car that I bid on. Do yourself a favour and ban yourself before you're tempted to buy anything from them in future
They also place bids themselves if no one bids further the same item re appears again for auction though it shows sold.
I won a car as per photos it’s supposed to have a sunroof.
Upon arrival, the sunroof disappeared suddenly
I bought a Golf 2001 car for my wife from Grays auction with 1 month rego and 75000kms on clock (i believe someone reversed the oddo meter) they cheated the kilometers...
i paid around $3200
engine was polished with car shine oil.
with in 2 days car battery died, i changed it for $260
i noticed its was loosing cooling water, so i took to workshop. the mechanic said water pump is leaking we have to replace it... and its cost me $800.
gearbox stopped working, i called around for gearbox the auto mechanic quote me $1500, and same time central locking stopped working.
then i had enough from my car, and i sold it for $500 (I lost $5000 dollars).
Graysonline sale faulty cars, my advise is if you are not a auto mechanic don't go to Grays auction. all happened with in 2 months.
I have young kids and im broke.
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