GraysOnline

I purchased what turned out to be a $450 bag of garbage 6 watches every single one was broken and as i said$450 for the privilege and then they charge you for the opportunity to purchase that big of cr#p . If you have bags of rubbish laying around… Read more

your house Send it to Greys so they can roll someone for you it’s a ponzi scam and all you’ll end up with is a bag of trash. Keep your eyes open though surely a bag of magic beans should come up for sale soon . I was lucky enough to by 5 watches obviously they obviously didn’t like air as after I opened the box every watch literally fell apart I'm curious as to whether one of the employees or owners travels to Bali to buy heap knockoff watches the try’s to flog them off as real. If I tried to do something like this i would have the full extent of the law thrown at me yet these people get away with it Do not purchase anything from this company if you are after what looks expensive but is a cheap knock off watch go to Bali at least they Will actually work and absolute scam

Wouldnt even give them a star if i could. I purchased an item and was given 5 working days to pick it up. I supplied everything required — paid invoice, ID, all the correct paperwork — yet when the courier went to collect it and when tried they… Read more

wouldnt give it to him.

I then tried to arrange another time, made the effort again, and was once more refused collection even with all the paperwork needed. . I explained the situation clearly, but instead of resolving it, I was told I had “abandoned” the item — which is completely false. I even provided proof showing I had not abandoned anything including courier emails, etc.

To make matters worse, I pointed out that Monday was Labour Day in Victoria, meaning the collection window should have extended to the 16th. They initially acknowledged this, then later changed their story and said the deadline was the 14th.

Every time I raised inconsistencies, they claimed there was “nothing on the system.” They provided no proof though!! They refused to escalate the issue to management when I requested it. This is the issue when you are using ChatGPT to reply to customers. You cant keep track of dates, etc.

Despite providing multiple pieces of evidence, they said no and yet couldnt offer me any evidence on the contrary.

Don’t buy through them. Don’t use them. Save yourself the headache. They are really S**T!!

You think I’d learned my lesson but no again I ordered a carton of wine from Grays online According to their web site the Grays advantage is the product will be processed the next day , 10 days later nothing After lodging a complaint to Grays I… Read more

received tracking advice from Aust post that my product was delivered , but not to me This is a product that required ID and a signature , so who signed for it I complained again to grays but was told they are investigating it and they hung up No customer service and no product I didn’t think they could get any worse but they have In future I’ll just drive to the winery

Most of the equipment is either broken, poorly maintained or parts inside have been taken out. They allow you to inspect but you can't test the equipment. Facebook Marketplace is way more reliable

De registration of vehicles by Grays in order for you to get the registration in your name is a real pain the in a** with these guys . Bought a vehicle a few years ago from grays before they went into administration; the staff at that stage were horrendous & deregistration took a couple of weeks & loads of excuses. I’ve just bought another vehicle… Read more

with them due to Slattery Auctions have now taken them over. online , over the phone and yard staff are good ; but same issue with the over the counter collection staff and deregistration of vehicles; I’m currently a week on since collection , no deregistration has occurred and no resolution despite numerous calls and email . Happy to take the cash and provide the same nonsense excuses. They’ll tell you that the vehicle needs to be out of their yard within 6 days or they’ll be charging storage fees ; I’d suggest you don’t collect your vehicle until they’ve cleared registration

The wine auctions were very good but now the prices are way too high ! Is there any wonder why no one bids for wine any more ? Equally why they went broke ! Hopefully Slatterys go back to the way it used to be .

Grays just tryed to steal money from my bank account. Lucky I don't keep money in that account. They are saying I have bidded a item and didn't pay for it. And I show them my win page on the app the item isn't there. I am warning everyone, STAY AWAY FROM GRAYS ONLINE. THEY ARE SCAMMERS

ACCC Findings (July 2025): The Federal Court found Grays Online had misrepresented at least 750 vehicles and omitted faults, leading to a $10 million fine and compensation orders. In addition to that they hold the item and resell again if you were late more than a week of collecting the item(stealing your money) We regret to inform you that your… Read more

goods under invoice 5060754-121 have been deemed as abandoned as your items have remained uncollected and we haven't received any response from you. That was what they said Unfortunately, this means your goods will be disposed of at our discretion and we will be unable to offer you a refund. The funds from this invoice will used to cover the costs for storage, disposal and admin costs incurred

Win against deceptive traders, dont allow Greys to play you around ,from my experience if you are unhappy with your Automobile purchase or other & you have paid by means of a Bank Visa card or a PayPal linked Visa card then you are entitled to dispute the payment by making a Bank chargeback, this will if successful enable you to get the transaction amount returned to your bank balance.Chargebacks are invisible to companies in administration.

Item won was damaged not just a minor flaw but something that couldn’t be used whatsoever, nor was the damage mentioned in description. Deceitful. Refused refund what a horrible way to run a business.

Complete;y rip-off. Lost 70% of car market value due to very complicated documentation, very high fees, they charge crazy fees both buyers and sellers, Very slow processes. Will not do it again with grays. Not recommended.

I recently purchased a vehicle from Gray’s (Grays) for my daughter. The listing showed a clean description with no mention of any transmission issues or engine warning lights. Within about 20 minutes of leaving the lot, the car broke down. When I contacted the seller to request a refund, they refused.

Really good products but it’s just a pity about the service. The lady that greeted me was very arrogant and rude and the young guy that was trying to serve me was very unhelpful. I will never use them at all. I’d rather go to another auction yard to sell or to buy.

Sold Without Owner’s Consent — Failure to Verify I entrusted my vehicle to Grays via an agent (a friend) under the clear understanding that the vehicle would only be sold if I, the legal owner, accepted the final price. Grays listed and proceeded with a no-reserve auction starting at $9, which I never authorised. After the auction closed I… Read more

immediately emailed Grays requesting the sale be stopped and the car returned — Grays refused.

This is not a petty complaint. Grays accepted possession of my vehicle and did not verify ownership or obtain written consent from me, the legal owner, before completing the sale. That failure to verify basic ownership is negligent and puts owners at risk. It appears to be a breach of the duty of care expected of a professional auction house and may potentially be inconsistent with consumer protection obligations. I have documented all communications and will pursue formal complaints if this is not corrected.

I was nervous while waiting for delivery of my most recent wine order due to GraysOnline's recent business developments, plus the delivery was late, but once again they came through for me. I've been buying wine from Grays Online for years, via auctions and Buy Now, and I've always had satisfying outcomes. The latest was the best; a $75 bottle of wine (x 12) for $15 per bottle.

Dear Muhammad Ali, We write to you about your complaint to NSW Fair Trading. We assessed your complaint about an odometer discrepancy in your vehicle: 2010 Audi Q5 with registration: CGC58F and vin: WAUZZZ8R9AA076613. We found you purchased the vehicle via an auction, from Grays Online. We have also identified that the odometer has been altered by… Read more

77,714 kilometres between 06/08/2018 and 07/08/2019 by unknown persons. What does this mean for you? Under the Motor Dealers and Repairers Act 2013, proceedings about alleged odometer tampering must be commenced within 3 years of the alleged offence being committed. This means NSW Fair Trading cannot assist you further. What are your next steps? Please read the included fact sheet for more information about odometer reading discrepancies. Thank you for contacting NSW Fair Trading. Regards, Steve Fulko – Automotive Inspector Automotive Issues Resolution Team NSW Fair Trading 13 October 2025

I would give 0 stars if possible. I purchased a diamond from Grays Online that was advertised as Argyle certified. After copious back-and-forth and repeated requests, they failed to provide any legitimate documentation to prove Argyle certified- as outlined in the ad description. To make matters worse, the valuer they went through later clarified… Read more

that the diamond is not Argyle certified and even stated he didn’t know why it was advertised as such. This is misleading at best, and dishonest at worst.

Grays Online hides behind being “just the middleman” and takes no accountability when sellers misrepresent what they are selling. In reality, they facilitate these sales and should be responsible for ensuring items are accurately described and the seller BN3 Coins in NSW didn't respond to emails.

Between the misrepresentation, refusal to provide proper certification, and lack of accountability, I can only describe this as a rip-off. BUYER BEWARE do not trust the descriptions on their auctions, especially with high-value items like diamonds. https://www.grays.com/lot/0008-2567917/fine-jewellery/0-30-carat-fancy-deep-brown-pink-argyle-certified

advertisements that state : "general wear and tear" - are most likely not general wear and tear. Its most potentially heavy rusted, painted over lipstick on a pig like i was lucky to buy.(a trailer) its not even hidden in a lot of spots.. they also didn't list the year and because the pictures make it look newer then it actually is - i am pretty… Read more

sure this item is about 15+ years old. not the 4 or 5 it looked and sounded like here is their desc "Damage: The right side toolbox door doesn`t stay open, missing a Gas Strut. General wear and tear. Dents, marks and scratches." here is what it actually should've been "rust all over, lights don't work - toolbox locked ( you will need to pry it open with a screw driver), no keys for anything, gas strut snapped on tool box, and 1 missing on main trailer, repainted to hide rust"

Absolute fraudulent behavior. I bid on a vehicle that did not reach reserve. They cancel my account and send me a nasty email saying that I have refused to pay for an item I purchased. No invoice was sent. They have stolen $559 from my bank account. Avoid these people like the plague, nothing more than pick pockets.