Gregory Jewellers Online store

They were quite polite and friendly during the sales/shipping process, but as soon as I made an inquiry about a warranty repair or replacement about a faulty product they went radio silent and provided no support. Update - it took them over a month to reply, I assume that they only replied because I left this bad review here. I am pleased to say… Read more

that they did exchange my purchase and were polite and friendly during that process. I had originally rated them 1-star, I have updated that to 3-stars. If they had been more prompt in their reply then I would have said 5-stars but given the time it took to get a response, I couldn't go any higher than the 3-stars.

Great service! – Purchased a Tag Heuer watch online. Was 100% happy with the service and communication received from Donna. I requested that the watch be sent to their Chadstone store for collection. Arrived to pick up the watch, and adjustments to the length were carried out by the friendly Vincent I would highly recommend Gregory Jewellers to family and friends and would definitely shop from there again.

Awesome online purchase experience - highly recommended – Being nervous placing an online order of significant value, to be shipped half way across the country, is understandable. Donna from Gregory Jewellers, calmed my nerves when she personally followed up minutes after I placed my order to confirm item and shipping details. I took up her offer of giftwrapping. The item was received in good time, and could be presented as is, in the beautifully wrapped high quality jewelry box. Thanks Donna!

Tudor watch online purchase – I recently purchased a Tudor watch online and within a few hours I received confirmation from staff member Donna. The watch was gift wrapped and received the following day. The watch met my expectations and I was very satisfied with the customer service. Show details

Amazing experience – The team at the Castlereagh Street Sydney location were an absolute dream to deal with. From the time of order to time of arrival the follow up service was impeccable. Constant follow ups on delivery dates, tracking and then post delivery follow ups were events that I could not fault. A special call out to Cindy who remained in contact constantly during the process. I would would and will use them again for future purchases without hesitation. Show details

Faultless from selection to delivery – A stunning Gucci ring - ordered Monday, despatched Monday and delivered to Adelaide on Tuesday. Securely packaged and once opened, the personalised wrapping was perfect. The entire process was seamless and included a follow up SMS to confirm the piece had been safely received. Would recommend to anyone in the market for jewellery. Will certainly be back! Thank you. Show details

No exchange policy – Would not exchange or refund a bracelet for a larger size lost $348 to a bracelet 16cm that can only fit a child. Extremely disappointed is an understatement I can’t believe a company can be so unhelpful. Would not recommend this place to anyone. Show details

Professional and personal service – Bought a Garmin watch from them as the one I wanted wasn't in stock at Garmin Australia and Gregory Jewellers are authorised sellers. Besides absolutely loving the watch, the service from Gregory Jewellers was excellent. The watch was sent via express post and was packed well. A staff member kept me informed about the delivery and checked in with… Read more

me to make sure it had arrived safely. These things really make a difference when making a significant purchase online.

A beautiful bumblebee pendant – So impressed with the service and how quickly I received my purchase. I was Very impressed by the way the gift was wrapped and the texts I received from Gregories ! Show details

Excellent customer service – In the past week I bought myself a belated Christmas present from Gregory Jewellers. The website was easy to navigate, the watch had a great discount and the customer service was exceptional. Would highly recommend. Show details

Fantastic deal and exceptional service – Purchased a birthday gift for my husband during the Christmas period. And despite the busy time for all retailers, I received this within three days, with constant communication on preferences and wrapping. I was even followed up after the watch was delivered to ensure I received it. Special thanks to Sali from the online store. I’m definitely coming back to you guys. Show details

Exceptional Customer Service – I purchased a watch online for my husband for Christmas and like all stores online, i expected just a typical transactional purchase. From the moment I purchased, I've had direct text messages giving me updates, offering to gift wrap it, following up that I have received the watch and extremely friendly communication. I have no hesitation in purchasing again and recommending to family and friends. Well done team on outstanding customer service! Show details

Terrible service refused to dispatch the product even though received money – The process for this store to undertake online service is nothing short of fraudulent, I would advise to shop for your product elsewhere if you want to buy it online. After paying for my product and having my money already go through to the store from my account, they are feeding me lame story about having a process of verification where they… Read more

send me $1.00 and then I have to send it back before they can verify the sale - also had the cheek to tell me it was for my own benefit!. This process will take days and in the meantime they have my money and the product - I believe they may have falsified the fact that they had the goods in stock and are stalling to get time to order it from overseas - seeing as I specifically bought it from them because it the website said it was in stock and could be dispatched immediately I will be reporting them to the Ombudsmen for fraud unless I get either goods or money back immediately.