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Gregory Jewellers

Gregory Jewellers

Physical store, Online store
3.2 from 56 reviews

Reviews

(29)
(2)
(0)
(3)
(22)
  • Product Quality
    4.5 (8)
  • Return Claim MadeYes (1) · No (10)
  • Shipping
    1.0 (1)
  • Warranty Claim MadeYes (1) · No (11)
  • Customer Service
    5.0 (6)
Clara O.

Clara O.

  • 2 reviews

Terrible service refused to dispatch the product even though received money

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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  • Verified customer

Customer Service

published

The customer service I received from Zoran from the time I entered the Miranda store was impeccable. Zoran was extremely welcoming and could not be more helpful. I really like the way he took the time to explain the quality of the diamonds in the ring. At no time did I feel rushed or pressured. The ring itself is just perfect. I would recommend this store to anyone. Thank you Zoran.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Gregory Jewellers
Helen G.Gregory Jewellers
Iman

ImanNew South Wales

  • 4 reviews

Top notch customer service!

published

Sue at Gregory Jewellers Burwood provided me with the best quality service and products available to suit my needs and budget. She was very accommodating and delivered exceptional customer service. She identified my method of communication and aimed to match it to the best of her ability.
Thank you for all your assistance. Highly recommend!!

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBurwood
1 comment
Gregory Jewellers
Helen G.Gregory Jewellers
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Mick

MickNew South Wales

  • 4 reviews

Gregory's Jewellers Penrith outstanding service

published

Outstanding service! Jo and the team are true professionals and really take the time and effort to go the extra mile for the customer. I cannot recommend Penrith Gregory Jewellers highly enough.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith
See all answers
1 comment
Gregory Jewellers
Helen G.Gregory Jewellers

Do Not Shop Here!!

published

We purchased an expensive engagement ring & had it resized.
Gregory destroyed the bottom of my dream ring.
You could see the weld marks & scratches on the bottom of the ring.
We wanted a refund but Gregorys wanted to fix it.
No way if this is the quality of your work!!!
How many people looked at this ring & say the damage & thought it was ok??
Disgraceful!!
You destroyed my proposal!!!

Warranty Claim MadeNo
Store LocationBlacktown
1 comment
Gregory Jewellers
Helen G.Gregory Jewellers
B and K

B and KSydney, NSW

Impeccable Service

published

29/8/2019 My wife and I were attended to by Maria & Lahdo at the Gregory Jewellers Parramatta Store.
We were having restoration work done on three individual Diamond Rings. The process took three weeks and the results were way above our expectations. The warmth & care that was given to us by all the staff in particular Maria & Lahdo was very very professional and personal. The end result bought my wife to tears of happiness, the Rings are perfect.
We highly recommend Gregory Jewellers at Parramatta and we will happily return in the future.
Thank you again!
Bradley & Kay

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationParramatta
See all answers
1 comment
B and K
B and K

all ok !

Outstanding service and professionalism!

published

Today my partner and I wandered into the Chatswood store to look at engagement rings (no intention of buying today)I cannot commend Aqsa and Andrew enough for their professionalism and service, they both went above and beyond to help us. So much so that after a couple of hours we left with an amazing engagement ring and beautiful watch. We also had the pleasure of meeting Chris Gregory who was instrumental in finding the perfect ring! Thankyou Chris for sharing your journey with us, it’s truly remarkable where you’ve come from and what you’ve achieved and it was clear how much you care about what you do.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationChatswood Gregory Jeweller
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Jalen P.

Jalen P.Sydney, NSW

Engagement ring perfection!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMiranda
See all answers
1 comment
Gregory Jewellers
Helen G.Gregory Jewellers
SuperAvenger

SuperAvenger

  • 2 reviews

Miranda - Excellent after sales customer service

published

Zoran greeted me at the door. He was well dressed, well mannered and happy to help me with resizing my watch bracelets on the weekend. He had excellent knowledge of the product. Will definitely do business with him again. It was a pleasure. Regards John

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMiranda
See all answers
1 comment
Gregory Jewellers
Helen G.Gregory Jewellers
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Excellent service and attention to detail

published

5 years after purchasing my wifes engagment ring and wedding band from Gregory I decided to suprise my wife by purchasing an eternity ring that matched the wedding band while visiting Sydney from overseas.

Even without the original receipt Gregory's were able to locate the original order and match exactly the special order wedding band without physically viewing the wedding band to make a lovely suprise for my wife.

With only 10 days notice Gregory were able to produce the beautiful diamond piece before I left Sydney back to Europe. I highly recommend Gregory, they understand genuine customer service backed up by quality jewellery. That is why they got my repeat business.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBondi Junction
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1 comment
Gregory Jewellers
Helen G.Gregory Jewellers
Celestine

CelestineSydney, NSW

After sales customer service impressive

published

Great customer service. Managing after sales service can often be difficult but I was impressed with the efforts and time taken to resolve my issue. Thank you very much. Very happy.

Return Claim MadeYes
Warranty Claim MadeYes
Store LocationLiverpool
1 comment
Gregory Jewellers
Helen G.Gregory Jewellers
Sydney Rooster

Sydney RoosterSydney, NSW

  • 5 reviews
  • 1 like

Faultless

published

After my fourth purchase in 10 years from Gregory Jewellers Bondi Junction, I'm pretty qualified to provide an accurate review. I can always rely on Helen Gregory to recommend a piece to suit my own individual style and to do so at a price point which matches my budget at the time. Helen and her team are always available between purchases and will do whatever is required to retain my loyalty. I hear Dennis Moraitis has been on the GJ team for 10 years and I can understand why. His passion and knowledge of the industry is top shelf and his client relationship management is first class.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Al G

Al GSydney

  • 2 reviews
  • 4 likes
  • Verified customer

Tremendous quality and service

published
  • Verified customer

OUTSTANDING SERVICE AND SHOPPING EXPERIENCE

published

As a man I don't like shopping in general, however the experience I had at Gregory in Chadstone was by far the best shopping experience I've ever had, I was treating myself to a watch for my 40th birthday. The Staff Sabrina & Wendy were extremely informative, welcoming with a totally unrushed, unpressured and enjoyable shopping experience! I would highly recommend this store to anyone. I have been to nice jewellery shops before but the standard of service comes no where near to that of Gregory at Chadstone! Thank you very much Sabrina and Wendy! First class!

Tara

TaraMelbourne

  • 2 reviews
  • 9 likes
  • Verified customer

Very happy and content

published

Initially I was unhappy with the customer service at Gregory Jewellers and provided my feedback and disappointment. Area manager at Gregory Jewellers Danielle heard my feedback and immediately acted on it. I am very happy with the way she handled my feedback. Danielle made me feel that I was a valued customer. I will definitely go back to them for future purchases.

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Rookie

RookieWYEE POINT on the NSW Central Coast

  • 2 reviews
  • Verified customer

Simply the Best!

published

I've been a client of Gregory's for over 25 years. The reason I keep going back is their outstanding level of client service coupled with an incomparable product selection. Whether looking for amazing high end jewellery or top Swiss watches, Gregory Bondi is hard to go past. Which is why I don't go past them and keep returning time after time.

Drew Live

Drew LiveSydney

Great products & service!

published

They have amazing products, all the watch brands you could ask for, and great knowledge. Thanks Bondi, you were amazing throughout my search for the perfect watch.

Elizabeth76

Elizabeth76Adelaide

  • 8 reviews
  • 3 likes
  • Verified customer

Excellent customer service

published

I purchased a Gucci icon ring and received an email saying that they would have to get it from Gucci. I was happy to wait as it is a gorgeous ring. I hadn't heard anything from a few weeks and sent another email. I got a reply saying it would be followed up asap. The next day a got a phone call apologising for the delay but they had to get the ring from overseas. I was very happy that I was keep up to date and even more pleased that Gregory Jewellers had gone out of their way to get the product I ordered. I will definitely buy from them again!

1 comment
Gregory Jewellers
Andrew P.Gregory Jewellers

Hi Elizabeth, Thanks for your comments, we're so pleased you love your ring, it's a great piece! Look forward to assisting you again in the future.

Steve

SteveSydney

  • Verified customer

Couldn't fault the service!

published

Popped in to Gregory's Castle Hill and was seriously impressed by their five star service! Was looked after by a really professional team who couldn't have been more helpful and bent over backwards to get the TAG Heuer watches I was after into the store for me to inspect. Thanks to Mandy and Lavena especially - my wife loves her Cara Delevingne and I'm smitten with my Carrera 1887 - looking forward to seeing you in a few weeks once her exquisite ring is ready. Cheers for everything!

1 comment
Gregory Jewellers
Andrew P.Gregory Jewellers

Dear Steve, Thank you for taking the time to write such a lovely review, we're so pleased to hear you & your wife adore your new TAG Heuer watches.

  • Verified customer

Parramatta Store.

published
4 comments
Gregory Jewellers
Andrew P.Gregory Jewellers
Stay away
Stay away

are you going to fix my wedding band this time without blaming it on me this time and giving me a hard time?

Gregory Jewellers
Andrew P.Gregory Jewellers

We're more than happy to discuss, our direct line is (02) 9224 7112

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Questions & Answers

Tracey

Traceyasked

Want to know how I can speak to someone about my belcher bracelet besides the smug store manager at Blacktown?

1 answer
Rodney DOYLE
Rodney DOYLE

Hi Tracey,
Unfortunately I had to contact the department of Fair Trading and then attended a mediation session with the jewellers. Thankfully the outcome was in my favour.
Try them and good luck.
Rod.

Get an answer from our members and Gregory Jewellers representatives

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