Grey Army

My family has recently used the services of Robert Fallace from the Grey Army in Melbourne for carpentry, electrical and painting work. We were so impressed with Robert's advice, punctuality and management of our mini renovation that we actually ended up using his for a number of smaller jobs around the house. He was an absolute pleasure to work with and the sub contractors he used were all very friendly and professional.

1. In canberra, I was stood up by the handyman without even bothering to call or text to tell me where he was. DO NOT rely on Reno or Linzie to turn up. Hopeless.

I have just used te professional skills of Michael and Robert Fallace from the Grey Army. They have completed jobs at my home ranging from plastering, painting, building shelves and cupboards as well as carpentry repairs. They were professional, did their work well and on time as per their quote and I would be happy to recommend them to others, including my friends and relatives.

I have in the past used Grey Army on a number of occasions and whilst the service wasn't great it wasn't that bad either. This time however I booked a roof painter to quote on some work, he never turned up and never called to explain why. When mentioning this to head office they stated that this would never happen and that I was making the story up, I was obviously bemused about this and proceeded to the escalate the call to the operations manager where things got a whole lot worse. This person just continued to lie and make up stories. Call was escalated to General Manager where it became evident that the reason for the staff's deplorable behaviour resonates from him. His tone and approach was incredibly unprofessional. The reason why i used Grey Army was if anything ever went wrong I had a head office and managers to call on.....It could not have been any further from that. I tried a number of times to call and have a calm, normal and professional conversation to work through the matter however management were not interested. Never again.

Never use Grey Army again. I'm left with a mess after getting painter back 3 times to fix mistakes. Short changed nearly $2,000 worth of work. Totally unprofessional contemptable lazy attitude.

We were amazed how fast we got a reply, then inspection and quote. A week later the job was done by Carpentex. George & Michael were great, very quick and cleaned up everything even though we told them we would do it. Great job and would thoroughly recommend them and we thought their quote was very reasonable.

Had my fence extended by Reno in Canberra. Fantastic job, no issues, would recommend him to anyone. Site cleaned after work completed. Very happy. 10/10 on every aspect of the job.

The first time frank came, he did a great job of my front yard, I was extremely happy with the work (although I did feel it was over priced). The second time he was over an hour late, the work on the backyard was ok for the time spent but lots of rubbish left behind. I then reached out for him to come and finish the job and didn’t hear back. So I tried a 2nd time a few days later and again didn’t hear back, tried a 3rd time a week later and still nothing. Extremely frustrating and disappointing after a string of unreliable gardeners.

Sam is an excellent painter. He fixed a problem with the ceiling, now it looks beautiful. He knows his vocation well. Painted ceilings and walls professionally. He was polite and works quickly with ease.
I recommend him highly.
Nikki G

Made a time with a guy to come out and quote on fixing noisy ceiling fans. I made arrangements to leave work early for this and he didn’t show up. When I called back he said he had forgotten, and we re-scheduled the day.
When he did come out he said he’d email a quote that night but I never received one. Then someone else from Grey Army contacted me a week or so later to ask how it went and I told them I never got a quote. They said they’d reallocate the job to someone else but I never heard back from anyone.
That was several weeks ago. What a waste of time!

We needed work done on our timber porch. Left a quote request on Grey Army's website and Paul phoned back soon after. He dropped around within the hour and we discussed the situation. We agreed the faulty and dangerous steps should be removed and the porch fence extended to close the gap. Paul's quote was less than I'd expected. He did the job while we were away and the result was exactly what we'd hoped for.

Needed the doggie door hole covered in the screen door. Called Grey Army and Danny phoned me not long after I had submitted a request for a handy man. He came out a few days later and did the job. He was polite and efficient and did an excellent job.

He was late by a couple of hours to provide quote. Had to chase quote. When I got my price quoted over the phone it was twice the price of a tradie off gumtree. Very disappointing!

Called Grey Army (middle of Jan)for a quote to put a shade sail up. The guy couldn't even come to look for 2 weeks and then it was 7.30pm. It took another 10 days before I got a quote via email. $3300 !!! That's more than any of the professional company's dealing in this business - for supply and fit! Couldn't do the job until end of March! Summers over then - I won't need the shade sail! I thought the Grey Army was for older guys who still wanted/needed to work? These guys don't need the work. They only fit you in when they don't have any else to do. Total waste of time!

Mark Delaney, electrician, came to put up Lights, Heat Lamps and Fans, His work was excellent and he even tidied up after himself. Great tradesman. Very easy to work with.

Was told there was no one in my area (north east) had to come from Hallet cove, only to be told a travel fee would apply ($45.00) no thanks.

I needed lawns done temporarily. I was contacted and told the person would do it one afternoon next week. Anyway, that was 5 weeks ago. I was having 50 people over for my father's 90th birthday so my almost 90 year old father ended up coming over and doing the lawns!

work done ok fast service and job done.Garden,plants done seed sown garden now growing. Happy service guy and friendly man

I had used Grey Army a few years ago but don't think I'll bother using this company again - obviously it depends on who you're referred to a bit of "lucky dip" on customer service. I recently called to see if I could get someone out to put a gutter on an already built pergola, was given a persons name and sent a text with details saying "they'll be in touch shortly" and then nothing. Around a week later I finally get a call from the person but told them I had already been in touch with someone and had the job sorted. They didn't seem very interested, would have been nice to just get a call initially to give me an idea of when they would be available for the job and if they were actually even interested (I got the impression they weren't). Didn't think it would take a week for a company to get in touch about a quote or job, certainly didn't take the other person I contacted that long - he already had the job done by the time Grey Army got around to calling me!

Requested a quote for handyman jobs on the Central Coast of NSW. Michael arrived at the time we agreed on, quoted a fair price and completed various jobs such as adjusting and fitting cabinets and bench, fixing shower doors and assembling flat packs. He had all the necessary tools and materials on hand and completed the work promptly and to a high standard. I was so pleased with the results that I have booked Michael for additional work.