2Grey Army

Grey Army

 Verified
2Grey Army
2.7

236 reviews

PositivevsNegative
40% · 95137 · 58%
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Customer Service
2.6
Timeliness
2.9
Job Satisfaction
2.7
Rates and Fees
2.7

Reviews

236 reviews
Jen S
Jen S
 

Overcharged

My elderly friend wanted a small plumbing job done. Unfortunately didn't get a quote from Grey Army plumber. She was charged over $1200. The chap requested drinks and food and left all his mess. Absolutely disgusting. Show details
Timeliness
Catherine
CatherineGreater Melbourne (Outer), VIC
 

Very expensive

We wanted a quote for a small tiling repair job in our kitchen. Grey Army came and quoted $750, we got it done elsewhere for $270. Presumably didn't want the job so significantly overquoted. Show details
Customer Service
Timeliness
Rates and Fees
valdakem
valdakemGreater Melbourne (Metropolitan), VIC2 posts
 

Not what I asked for

Requested a plasterer to fill openings in walls. Ended up with poor work and a house full of a fine white powder in the air and on everything from sanding. Complained to GA stating I did not want the same person back for repairs and was told I would have to pay if I wanted someone else. It is only then I discovered that I was not sent a professional plasterer, this person was in fact a handyman and I was not told.. no apology. Have lost all trust in the Grey Army.
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Brett S.
Brett S.Greater Melbourne (Outer), VIC4 posts
 

Tried to overquote a senior woman. Like we're all stupid?

1200 dollars to paint one normal size bedroom???
Normal price 2 coats is $500. Show details
Susan
SusanCentral Highlands and Goldfields, VIC
 

Required a builder to replace 9 damaged boards on the side of my house

Builder arrived on time to view the requested job. He instantly decided the whole side of the house required recladding when only 9 boards required replacement. The quote was for $14,000.00 when I could have had the whole house repaired and painted for that amount of money. I am retired but not stupid I was very angry with his attitude. Show details
Timeliness
Barry5624
Barry5624Central Highlands and Goldfields, VIC
 

Grey Army

Terrible just don't bother.Unproffessional bunch of losers.Look elsewhere and will find real tradesman Show details
Tony
TonySouth East Queensland, QLD
 

Never heard from anyone

2 internet inquiries and 1 phone call. Always said someone will be in touch. never heard a thing from anyone over a 3 week period. pretty poor service. if I could I would leave a zero star rating Show details
MamaT
MamaTSouth East Queensland, QLD7 posts
 

Gardener still a no show

My daughter called last week for gardener. No show. I called again he said he sent her a message no message received and said he would come yesterday. I called to say would not be home until after 1pm. No response and still no show. What a waste of my time. Really sad as Bunnings rep actually recommended the Grey Army. I will let Bunnings know they are unreliable Show details
Judith yau
Judith yau
 

Grey army electrician

Dale Edwards is a excellent electrician from grey army. Solved our problem with great efficiency. Fees very reasonable. We highly recommend this service. Show details
Elaine
ElaineGreater Melbourne (Outer), VIC
 

Absolutely disgusting

My mother is 86 years old and had her windows “cleaned” by this company , the job is disgusting, they are dirtier than they started , I am absolutely furious I thought she was in good hand , never ever again and customer service for this to be fixed is non existent Show details
Steve A
Steve AAU3 posts
 

Rob, Grey Army franchise Frankston/Seaford/Carrum Downs

Had Rob do some mowing on a reasonable sized backyard (15 x 14meters). He came out a total of 3 times, never to be seen or return calls again.

Initially he mowed the lawn but left the clippings behind. Didn't whipper snip edges (didn't bring trailer or w/s)

next occasion he had trailer but again left clippings. no w/s again but this time he left behind a fuel can .. contacted me soon after to retrieve can, said he'd be intouch for next time but didn't.

Failed to return voice messages/sms. That's it folks.

Very annoying to hear radio ads spruiking the grey army.
Was a young guy, late 20s, early 30s & the work was straight forward. I apologise that 2 of my 3 contributions have been about poor service

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Mary
Mary
 

Lost $900 in materials

DO NOT USE Jim tradie allocated to the Kew, Victoria area. Paid Jim in good faith for the materials $910.00 and he messaged via SMS to let me know he has decided to "discontinue my services". No call to discuss or anything. I have sent all paper work and copies of the messages from Jim to Grey Army head office on 2nd November waiting patiently for a resolution. Mary
Oakover
Oakover
 

Quote

Jim said he would be out to give a quote 3 wks ago cancelled on day said he would ring ....still waiting
Joseph27
Joseph27Central Highlands and Goldfields, VIC2 posts
 

Preying on older people

My mom had a small job and got quoted an egregious amount based simply on the fact that she is elderly and presumably has money to waste. If you have elderly parents just be aware
Raff
Raff2 posts
 

dedicated and professional

we recently had our front garden and nature strip pruned including removal of green rubbish. Russell was prompt, professional, respectful and cleaned up all the bushes and prunings - very impressed. So glad we went with grey army. Will be using them again, Also cost very reasonable.

Questions & Answers

Anne
Anne

Hello,
I am in Rosebud and would like a quote for a front fence with gates please. I like the wooden fence with exposed beams but am open to suggestions that fall within my budget. I have been told the length is approximately 14 metres, including driveway. Many thanks

Lee
Lee

I am looking to receive a quote for a retaining wall. I don't mind which materials are used (eg sleepers or blocks). The wall would be 16 metres long and tapers to a maximum height of 2 metres. If I could get some assistance that would be great.

missy Y
missy Y

Im a bit uncertain about painter. Ive taken for an idiot a couple of times recently, so Im beginning to doubt my competency in organising this job. Its quite a big painting job. The quotes okay, but he I had the quote and the next day revived 2 phone calls and an sms.
How do I know this guy is as competent as he tells me he is

Grey Army
Grey Army   DM   

All Grey Army members are inducted with us make sure that your quote is detailed and that you both sign this before he commences. Call our office during business hours and we will be able to answer your questions in more detail. Thank you

See all Grey Army questions

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