Grey Army
Verified241 reviews
NDIS, SUPPORT WORK – Rated ZERO if zero was an option. Appalling client management, Poor Rostering, Poor Communication, and most of all, does not assist with ANY of the client stated goals. Some of the workers would have been better if the "office" had given the workers the guidelines that had been set ...but the workers were in the dark about clients needs and were flying blind...Fail x 100% Show details
I would like to give a 5 Star Review for Andrew - my lawn care expert. I have found Andrew to be prompt, reliable and always ready to go the extra mile to ensure that my lawns are presented as the very best they can be. I highly recommend Andrew and thank him for his service. Show details
update on my previous submission on the experiences with THE GREY ARMY and their customer service. Had the meeting with 2?? management members [Name Removed] and francesen on load speaker. Long story short the Grey army representative [Name Removed] who took the job, and measured area went home and done his quateto forward to myself. I agreed. … Read more
Grey Army representative [Name Removed] requested 50% up front, i paid immediatley and 50% on completion. Far enough
Why then was i abusively baggered to the stage of being catatonic and going into a coma to pay a further 250.00 then paid over the 50% final payment another 50.00 because i was scared because the Grey Army representative [Name Removed] was standing over me to hurry up and processed $50 to much..still hasnt been returned, ID pay!
Single Pensioner goes for a loan/interest as quoted by Grey Army representative [Name Removed]
Grey Army continue to request more monies over 4 months. The Free standing pergola is still just standing there unsafe/unfinished/falling down as assessed by another Grey Army representative [Name Removed], [Name Removed] sent out with me paying another 566.0.
His report was poor workmanship or un finished, untreated pine/wood and definetly not Free-standing WITH PROPERTY DAMAGE TO THE UNIT BRICKWORK AND METAL EAVES APPROX 20 NAIL HOLES!.
Exstremely unsafe AND NOT COUNCIL APPROVED Now question why did i have to pay a further 566 AND THEN ANOTHER 173 when i have pif already and much more, and the mupet gets the wood from the pergola back takes it down and goes. then i have to pay Grey Army representative [Name Removed] another 3000 to build a simpe free standing pergola. WHERE DID [Name Removed] RUN AND HIDE.
ELDERLY ABUSE-63yrs 2 terminal cancers, provable and type 1 diabetic autoimmune disease NURMOUS OTHER MEDICAL CONDTIONS from the above. Extreme surgery procuders on both legs to come in a few weeks-proveable. I WANT MY :FREE STANDING PERGOLA 3X4 I PAID FOR IT, SIMPLE!
YES MANAGER [Name Removed] I KNOW YOU CARE AND WANT ME TO TAKE [Name Removed]'S OFFER LEAVING ME WITH NO PERGOLA AT ALL AND APPROX 3000 DOLLARS OUT OF POCKET AND IAM STILL PAYING IT OFFER WITH INTEREST AND PAYING A FURTHER 1000 TO HAVE IT TAKEN DOWN AND NO PERGOLA. DUE TO MY TERMINAL CONDTIONS AND TIME. THANK YOU I KNOW THE VCAT CAN TAKE YEARS AFTER TRADESMEN YOU VET AND SET ON CUSTOMERS TO RUIN CUSTOMER LIVES FINANCIALLY, MENTALLY AND PHYSICALLY DOES THIS MEAN GREY ARMY ARE HONOURING THEIR CONTACT WITH A PIF OR WILL THEY STEAL THE MONEY AND RUN HOPING I DIE FIRST. NICE [Name Removed] YEAH I RECOMMEND THEM IF YOU WANT YOU LIFE TAKEN APART I WILL POST COLLINS'S FOLLOWUP OFFER THAT [Name Removed] SUPPORTS ABOVE HER OTHER REP [Name Removed] IF ANY FOR YOUR ENTERTAINMENT PASS IT ON FEEL FREE, SINCERELY GUYS THANK YOU FOR SHARING YOUR STORIES AND READING MY ONGOING SAGAS OF TRYING TO GET MY FREESTANDING PERGOLA 3X4, ONE OF MY GOALS ON THE LIST THAT I PAID FOR AND MORE
ALWAYS HONOUR YOUR WORD AND CONTRACTUAL AGREEMENTS MOST OF ALL PAY YOUR BILLS MAKES LIFE THAT MUCH EASIER THAT IS IF GREY ARMY DONT PASSIVE AGRESSIVELY SNATCH YOUR MONEY FIRST
Reviews with attachments
A second rate job and partially finished house – I hired a painter to do basic repairs and a full paint of my 3 bedroom weatherboard house one year ago. The price was reasonable and the paintwork on the weatherboards is ok, but....the work on the windows is dreadful. The frames were not sanded and prepared properly. I was told there were 3 coats of paint. The paint is peeling away from the… Read more
frames and off the putty around the windows which have only one coat. Also, the baseboards were to be done after last christmas. He didn't call back to arrange the time so I rang him in April and we organised a new time, after I had already waited 6 months, for him to call again in another 6 months time. I never heard from him again, leaving me with a partially finished house. I have now found someone who is willing to complete the job and fix the mess that is the windows. Very ordinary behaviour on the part of the painter.
- +1
Warning....stay well clear of Grey Army! – Stay well clear of this organisation!! How long would you expect a timber fence to remain straight? Longer than 12 months? Well our fence built by Grey Army didn’t last this long before it began to bow. We initially took their word that it may have bowed as a result of some dead grass being piled up against the fence. But after further… Read more
investigation we discovered every post was loose and footings were cracking causing posts to become loose.
Spoke to the Grey Army General Manager who initially said the fencer would return to rectify the poor workmanship issues but has now reneged on that commitment. They won’t even come out and inspect the fence for themselves. Instead her solution is, “if you think there’s a problem take it up with VCAT.”
Thanks for nothing. I would not recommend this organisation. In my opinion they are dishonest and certainly do not live up to their pledge of “Old fashion values and integrity” and of “providing great customer service.”
Warning…. Stay well clear.
- +2
Terrible service, dodgy workmanship – Early this year we contacted Grey Army Bendigo to have a retaining wall built at the front of our new house. Grey Army sent a guy call Brendan, who claimed to be a bricklayer. The workmanship was atrocious, the walls are not close to being even or level as we requested. We tried tirelessly to try and get things fixed by the bricklayer, but are… Read more
left with workmanship that is uneven, not level, disgusting and an eyesore. We are now lodging an application to take the bricklayer to VCAT to try to get some money back to help fix his mess.
What is worse is that we approached Grey Army Bendigo to try and sort out a solution, only to be told that we had to sort it out with the bricklayer, as they only refer to a contractor. They did not come to look at the mess he made or make any attempt to have to rectified.
Grey Army have zero accountability and are happy to take a commission, but do not care or take any responsibility for the dodgy people they send to you.
- +1
House painting - great result! – In the past month (Dec 2019), I have had two houses painted by Sizar Hanna and his colleagues who I engaged through the Grey Army website. I have been very pleased with both the quality of the work and the level of service provided by Sizar. Sizar was always punctual, always communicated his progress, and always ready to discuss details of the… Read more
painting. The projects were made more difficult for me because one house belonged to my disabled nephew and the other belonged to my disabled brother and both houses were a two hour drive from my home. Sizar’s punctuality and quality of communication made this work worry-free for me. In the middle of the work, I had to travel interstate for the bushfires, but I knew I could still communicate with Sizar and was confident that the work being done was as we had discussed.
Both houses were 1940’s post-war weatherboard homes. There was a lot of rot and decayed woodwork. Sizar and his team spend a lot of time making repairs and preparing the houses so that the finished paintwork was sound and looked great. I own a weatherboard house myself, and feel that the quality of the preparation and painting done by Sizar will last for a good period of time. I really appreciated the extent of the repairs and preparation done by Sizar and his team.
At the end of the job, Sizar made sure I was happy with the result and tidied the area before leaving. Again, this was much appreciated.
I would not hesitate to recommend the Grey Army and Sizar to undertake painting of a weatherboard house as I was very pleased with the result. Whilst I initially thought that the quote to do the work seemed a bit high, I found that it was a very reasonable price for the amount of work done and the end result achieved.
- +8
Lesson learnt! – So bitterly disappointed with The Grey Army with the quality of work supplied by one of their contractors recently. Three walls and a ceiling in the garage, billed 18 hours and left with a mess to clean up. Please be aware that the Grey Army is essentially a Hiring or booking agency, once you accept the quote they accept no liability. I have… Read more
learnt my lesson and in future I will bypass such organisations and ensure I engage a tradesman who is qualified with the relevant endorsements and licenses.
Positive reviews
Garden maintenance well worth it! – recently had Seb from Grey Army for garden maintenance as our front garden needed pruning including our nature strip. Price very reasonable, he was prompt, careful, cleaned up everything! Thank you I really am so grateful for your service and help. Show details
Grey army electrician – Dale Edwards is a excellent electrician from grey army. Solved our problem with great efficiency. Fees very reasonable. We highly recommend this service. Show details
Perfect! – Needing a good reliable Garden Maintenance contractor I was linked with Tim and Tom of the Grey Army at Willow Grove. My property has never looked better after being in Tim's capable hands. He always ensures my yards and driveway are 'pristine' before leaving! I highly recommend this business. Show details
Negative reviews
Wish I had avoided this company – I requested a quote on an overgrown rental property garden - to weed, prune plants, and general tidy up. When I was quoted $400-500 I expected a thorough job from a professional gardener What we got was some whipper snipping, vine trimming and vertical electrical sawing of some plants. $110 an hour plus $165 tip fee and GST. Some of the climbing… Read more
plants were trimmed well but the one climbing on the shed roof was not cut back. What I am left with is a still weedy crowded garden. I should have done more research before going ahead with this gardener unsuited to what we needed.
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What a mess / treated poorly giving feedback!!!!! – A word of warning, based on my recent experience with Grey Army. The written quote does not necessarily mean that is what the Grey Army representative is going to do. In my case the written agreement was broken. Job left incomplete as quoted & agreed to, although no information given on the day as to why the mess was left. Offered by Grey Army… Read more
management for the job to be completed at an extra & exorbitant cost, in addition to what had already been paid on the day (including a tip). Left to feel at fault for situation.
Overcharged – My elderly friend wanted a small plumbing job done. Unfortunately didn't get a quote from Grey Army plumber. She was charged over $1200. The chap requested drinks and food and left all his mess. Absolutely disgusting. Show details
Recent reviews
Very expensive – We wanted a quote for a small tiling repair job in our kitchen. Grey Army came and quoted $750, we got it done elsewhere for $270. Presumably didn't want the job so significantly overquoted. Show details
Not what I asked for – Requested a plasterer to fill openings in walls. Ended up with poor work and a house full of a fine white powder in the air and on everything from sanding. Complained to GA stating I did not want the same person back for repairs and was told I would have to pay if I wanted someone else. It is only then I discovered that I was not sent a… Read more
professional plasterer, this person was in fact a handyman and I was not told.. no apology. Have lost all trust in the Grey Army.
Never heard from anyone – 2 internet inquiries and 1 phone call. Always said someone will be in touch. never heard a thing from anyone over a 3 week period. pretty poor service. if I could I would leave a zero star rating Show details
Gardener still a no show – My daughter called last week for gardener. No show. I called again he said he sent her a message no message received and said he would come yesterday. I called to say would not be home until after 1pm. No response and still no show. What a waste of my time. Really sad as Bunnings rep actually recommended the Grey Army. I will let Bunnings know they are unreliable Show details
Absolutely disgusting – My mother is 86 years old and had her windows “cleaned” by this company , the job is disgusting, they are dirtier than they started , I am absolutely furious I thought she was in good hand , never ever again and customer service for this to be fixed is non existent Show details
Rob, Grey Army franchise Frankston/Seaford/Carrum Downs – Had Rob do some mowing on a reasonable sized backyard (15 x 14meters). He came out a total of 3 times, never to be seen or return calls again. Initially he mowed the lawn but left the clippings behind. Didn't whipper snip edges (didn't bring trailer or w/s) next occasion he had trailer but again left clippings. no w/s again but this time he… Read more
left behind a fuel can .. contacted me soon after to retrieve can, said he'd be intouch for next time but didn't.
Failed to return voice messages/sms. That's it folks.
Very annoying to hear radio ads spruiking the grey army. Was a young guy, late 20s, early 30s & the work was straight forward. I apologise that 2 of my 3 contributions have been about poor service
Lost $900 in materials – DO NOT USE Jim tradie allocated to the Kew, Victoria area. Paid Jim in good faith for the materials $910.00 and he messaged via SMS to let me know he has decided to "discontinue my services". No call to discuss or anything. I have sent all paper work and copies of the messages from Jim to Grey Army head office on 2nd November waiting patiently for a resolution. Mary
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Preying on older people – My mom had a small job and got quoted an egregious amount based simply on the fact that she is elderly and presumably has money to waste. If you have elderly parents just be aware
Would never use these again – Waited weeks to get someone to come out and install a door from Bunnings. Gentleman turned up an hour late because " i had to sue up in chemist warehouse. Left mess in the house with saw dust, wood shavings after informing me he had left the hose to his vacuum at home. Left a mess in the garage as well. Complained to to a lady at grey army office… Read more
and was told " we will let him know. Complete waste of time and Bunnings would be well advised to use a different company.
Arranged a quote, refused to quote – I was extremely disappointed. I arranged for a quotation for a smaller size job. Unfortunately we purchased a new piece of furniture and the removalists arranged by the furniture store caused significant damage up our staircase including dints in the stairs and plaster work. The representative from the Grey Army arrived and I explained the… Read more
situation, at which point he refused to quote because he would not chase a third-party for payment. I tried to reassure him that it is quotations at this stage, however he promptly left. He told me there are plenty of painters out there who would do the job, however we are in the midst of a trades shortage and it hasn't been for a lack of trying to arrange with trades. Grey Army were my last resort and when I explained this to the Grey Army Contractor he said "Go and have a cup of tea". He was also only going to paint half the wall, which we all know is not professional.
Would not trust Grey Army with anymore work – Have used Grey Army over the years for various matters. Were always my first go to as their values resonated strongly with me. Have definitely gone down hill - terrible workmanship and lousy customer service to boot. Will never be using them again.
It’s a shame I can’t give them zero stars – Had their fencer [Name Removed] do a fence. Provided an initial inspection and quote. Once job accepted, said job was going to cost more. Trusted the Grey Army marketing spiel Re honesty and integrity so accepted the revised quote. Was bitterly disappointed with quality of service and customer service. Would not recommend. Show details
Great Work – We had Hasmet out yesterday, a really nice guy & did a great job, worked hard all day to finish the job, and helped out with a couple of minor things, will definetly use him & Grey Army again. Show details
Disappointed – Hired gentleman to hang door and was happy. Then had him come back and paint door plus front of two others in hall. Not happy with finish. Drips had to be fixed and some paint on wood floors. Will be careful what I hire for on future if at all Show details
Quality of Staff is Below Sub Par – Grey Army were subcontracted by Suncare to take care of my elderly Mother's gardening. First people they sent out only did half the job and it was a very rough job. 2nd lot they sent out he had not worked as a gardener before. He did not have the gear needed and what he did have broke down and he had to leave site to hunt for parts for which he… Read more
was unsuccessful. Left a terrible mess of rocks and grass all over Mum's driveway. I was told by Grey Army they would send someone better and more professional next time. 2 weeks later, however, when they wanted to send the same guy again stating that he was all and the best they had. Of course we declined.
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