Griffin National Real Estate
VerifiedABN: 95152323905128 reviews
We have had an exceptional experience with our property manager and the wonderful team at Griffin Real Estate. They have high standards which is of utmost importance when leasing a property. Communication is great and the team are always pleasant, helpful and professional. Highly recommend renting through Griffin Real Estate. Sabine and Carsten
Reviews with attachments
- +6
Extremely Disappointing Experience with Griffin National Real Estate I have had an incredibly frustrating and distressing experience with Griffin National over the past 8 months. When I moved into the property, my neighbors warned me about existing damage that the previous tenants were too scared to report, likely due to the rent crisis and fear… Read more
of becoming homeless. Unfortunately, my time there confirmed their concerns.
Within just a month, I noticed significant issues in the house, including mould and water damage, holes in the walls, and carpets becoming drenched after showers, The water in the shower would change between hot and cold temp every shower. The carpets were even lifting due to water damage, and the roof started bubbling from the same issue. On top of that, there were vermin problems.
I raised these concerns with the Property Manager several times, but they were either ignored or dismissed. Despite these serious issues, I continued to pay rent, but the conditions only worsened. My housemate and I, along with our children, missed a significant amount of work/school due to health problems caused by mould exposure. We suffered from bronchitis, asthma flare-ups, and even an ear infection (otomycosis) that was linked to the mould.
After three months of trying to address these issues, we stopped paying rent and filed a Remedy Breach notice with Griffin National. In response, they sent us a Notice to Leave on the grounds of non-payment, despite the fact that we had the money and offered to pay upfront. They refused our offer. To make matters worse, we would get abusive calls at work, demanding that we pay the rent, even though we had already paid it—there was just a delay in processing. Our house was also advertised before receiving a Notice to Leave and a 'For Rent' sign was put in our yard the next day. We had the assistance of QSTARS to help us maintain our rental - however Griffin national "wanted us gone".
As our situation worsened, my housemate was diagnosed with a severe autoimmune disease, and she lost her job. We took the matter to QCAT, at QCAT the Property Manager and owner of Griffin national were very rude in the court room, the matter was almost dismissed due to their disrespect. However, the mental toll on our family was too much. Eventually, we reached an agreement to vacate the property in four weeks.
The lack of accountability from Griffin National is shocking, and they clearly do not care about their tenants. I’ve applied for over 40 properties in the last month and haven’t received a single response, which I’ve been told is due to the poor reference Griffin National provided.
Additionally, the property was advertised incorrectly, with permanent fixtures edited out of the photos, which is illegal. When we moved in, there were numerous issues: beeping smoke alarms that we had to fix ourselves, downlights without covers (exposing the attic), and an oven with no labels that caused everything to burn. The carpets and blinds were also covered in mould upon arrival.
In summary, my experience with Griffin National has been extremely negative. They lack professionalism, accountability, and a basic concern for their tenants' well-being. I strongly advise anyone considering renting through them to proceed with caution.
Attached a photos of holes forming in walls due to water damage, wet wood chips excreting from one of the holes. The carpet, which had wet woodchips underneath it and no subflooring. Water damage marks on walls, Dates of last times the smoke alarms were tested
No integrity, Unprofessional, Unethical – We dealt with a senior staff member and had nothing but issues throughout our 15wk tenancy. No process in place for complaints to be dealt with, staff think they can deal with complaints about themselves and even tell you your complaint will go no further than them. Entry report with air-con units and other parts of the property missing.… Read more
Properties handed over that aren't even cleaned to their own vacate checklist with aircon units filthy and in need of a service (took 12 weeks to have this done) Told property is water compliant when it's not. Can't organise urgent or routine maintenance on time and lie about the condition of properties even when you have proof including photos and entry condition report. Put you, your family, your property and the landlords property at risk by not organising faulty smoke alarms to be replaced within 24hrs of being notified. Tell you you aren't being fair when you request reimbursement for not being able to use both air-con units for 12 weeks of your 15 week tenancy. We just vacated the property yesterday and we suspect they entered our property the day before we vacated. They denied this even after being told the neighbour heard someone enter the property through the side door and take the rubbish bin in, that someone also left dirt on the floor. The senior staff member calls today to say the vacate is fine, no issues at all and the new tenants want to move in early (tomorrow) even though we've paid 5 extra days rent. We asked for confirmation in writing of rent money to be reimbursed and bond being paid in full before allowing this to happen by COB and it wasn't done. They pick and choose what questions they respond to if any and ignore requests for proof of water compliance, smoke alarms servicing, urgent maintenance requests being sent etc. They think they can just do whatever they like with no concern for the legislation, law and tenants rights. We are homeowners and renters, have never missed a rent payment and keep our own property and landlords property in good clean condition. Keep everything in writing, take lots of photo's and be prepared to take them to QCAT. This Real Estate is a disgrace to the industry. We would not recommend this RE to anyone, tenants or landlords. Still haven't been reimbursed for the air-con units they say we're clean and tidy on the last tenants vacate and our entry... they weren't even listed on our entry! See photos of their condition.
Hi Gemma. We won't reply to your… Read more (+1 reply)
Positive reviews
Griffin realestate property managers are very easy to work and communicate with. Every thing is effortless and easy. They take care of all the hard work so you don’t have to stress about your property not being looked after. Great rates highly recommend !!
Working with my Property Manager has been a wonderful experience. She is professional, knowledgeable, and always responds in a timely manner. Her patience, clear communication, and meticulous attention to detail have given me complete confidence… Read more
that my property is in excellent hands. I truly appreciate her outstanding service and would highly recommend her to anyone seeking a trustworthy property manager.
Follow-up · Our Property Manager, Kristy Watt, recently secured new tenants and helped ensure a smooth transition into our property. She is an excellent communicator, highly attentive to detail, and always responsive and professional. We are extremely happy to have her as our Property Manager and greatly appreciate her support. We look forward to receiving the first inspection report in the near future.
Highly recommend Griffin first national. We are always kept up to date with inspections, reports, photos and emailed if anything is required to be fixed etc. and if I have any questions or concerns I can always email or call one of the team. Thank you for all your help through out the years.
Negative reviews
Do not recommend this real estate agency. We Rented property from Griffin and it was a nightmare for my family. Reading through their reviews I am glad we are not the only ones that experience the stress of renting through this company. Our repairs ignored then they claimed our bond when we moved out. They do no follow the law.
Another fake tenant review. … Read more
Shocking and the worst realestate and I cant believe they are still in business. Horrible to deal With from the start to finish of tenancy. 0 communication skills and the so called owner… rude and extremely unprofessional. Tenants are treated like criminals, put in repairs they send you invoice after invoice. They need to look up the meaning of… Read more
renting and what it means. On the phone to RTA non stop dealing with them, ended up breaking our lease early cause they are that unbearable to deal with. Please Griffin National Real estate learn some manners and common decency. DO NOT RENT THROUGH THIS REALESTATE
Another fake tenant review. … Read more
I tried to find a rental property with this agent but the lady does not reply to my enquiry that I send on her real estate website. I try many times to lodge enquiry for rental property but all my attempt to get in touch is ignored. Maybe a better idea to find different real estate because so many other bad reviews.
No you didn't. We respond to all… Read more
Recent reviews
⭐️⭐️⭐️⭐️⭐️ We honestly couldn’t recommend Josie highly enough! She went absolutely above and beyond to help us secure our new home. From the very beginning, she was so helpful, supportive and responsive, and made what can be such a stressful process feel so much easier. Josie genuinely cared about helping us and went the extra mile to make sure… Read more
everything came together. We are so grateful for all her hard work and couldn’t be happier with the outcome.
Thank you so much, Josie, for everything you did to help us get approved and into our new home! ❤️ We truly appreciate you!
This is a story of awesomeness. It starts with a terrible agent who didn't know how to manage or communicate professionally, nor understand her lawful obligations when it came to an Enduring Power of Attorney. THEN we found and engaged Alice and the team at Griffin National Real Estate to manage the two properties. Kristy manages the Narangba… Read more
property for which she and Alice recently secured a great tenant (new property). Josie manages the North Lakes Property and the existing tenant. We feel both are extremely professional and attentive to our tenants and our needs. I feel the NL property tenants were not treated well by the former horrible agent either and for that we regret not acting earlier. Fortunately, Alice and the team are amazing, and we've not be able to fault them from the day Alice answered my initial inquiry. The team are excellent communicators, highly attentive to detail, and always responsive and professional. We are extremely fortunate to have engaged them all for these two properties and greatly appreciate all that they’ve done for us to date which provides solid ground to build this relationship on moving forward. We highly recommend the Griffin National Team to anyone who asks.
For over 2 years I’ve been receiving unsolicited spam emails from Griffin National RE stating I’ve enquired on different properties. I have NEVER had any interaction with this business and despite sending over 100 emails to stop contacting me and remove my details from their CRM, I keep receiving emails about properties I’ve never enquired about.… Read more
It’s beyond a joke and it’s now harassment.
Stop contacting me. Remove any and all data linked to myself as I have never once had any interaction with this business and I have never provided any personal information or given consent to be contacted in any way.
Do NOT contact me again.
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Wish I could give 0 stars. Thank goodness we were only with Griffin National Real Estate for a couple of months after they took over our lease towards the end of our tenancy. They are, without question, the worst real estate agency I have ever dealt with as a renter. They were rude, blunt, unhelpful, unprofessional, and their communication was… Read more
terrible. The stress they caused us is still hard to comprehend.
We reported maintenance issues, and they sent us invoices for them—unbelievable. I spent countless hours on the phone with the RTA and QSTARS seeking advice about our rights because of the ongoing issues we experienced with them. It became clear to us that their priority was the owner rather than treating tenants fairly. Their manner and email communication showed little regard, respect, or common decency.
We lodged our bond claim first, as advised by the RTA. Griffin National Real Estate didn’t like that we claimed our bond back first and disputed our bond claim. They refused to tell us what they were claiming, so we were given no opportunity to fix anything—again, no common decency. They refused RTA conciliation and took the matter straight to QCAT. They even sent us an invoice for their QCAT application fee. The Tribunal did not order us to pay this, as they were responsible for their own application fee.
While our bond was being held by the RTA pending the hearing, they sent us over 30 invoices demanding payment and threatening breach action. We were advised to ignore these demands, as we were no longer their tenants and they could not breach us. We were also advised that this conduct was considered harassment and bullying tactics from unprofessional real estate agents.
At the QCAT hearing, the Tribunal found their evidence/claims to be insufficient and inconsistent, and they presented questionable invoices. We were awarded 90% of our bond back. The outcome speaks for itself.
And no, Griffin National Real Estate, this is not another fake review. It’s the truth.
Based on our short experience, I would not recommend this agency to any renter. Know your rights, keep every email, and don’t be intimidated or bullied by this real estate.
I am a landlord working with Kristy our current property manager highly recommend. Very responsive and hard working and very happy with the service we have received
We’ve had a fantastic experience with the Griffin National team managing our properties, particularly Kristy Watt as our Property Manager. When some recent issues arose, she handled them in a very proactive, efficient and supportive manner. Her communication has been consistently clear and timely, and she went above and beyond to support our… Read more
tenant and deliver excellent service. Overall, Kristy has been excellent to deal with - professional, responsive and genuinely invested in achieving good outcomes. It’s been very reassuring to have her and the broader team managing our properties.
Griffin manages our property and they do it best. Since we have handed them to look after our property we have been relaxed and very satisfied. Thankyou for making our lives stress free. Thanks, Milan and Manvi
Highly recommend Griffin National Real Estate. Alice McSweeney and her team took over our rental property which was being managed by another property manager. Alice was very personable and took charge of dealing with any issues we had with previous tenants to our satisfaction. Alice also personally managed the sale of our property which resulted in a very favorable outcome for us.
Disappointing in failure to have items fixed during our lease. Owner of the property was either not informed or didn't care. In Griffin Real Estates own advertising they state they make sure tenants don't get everything they ask for. This is true. Personally I would never use them to either sell my property or rent through them. Only concerned with how much money they can get off you.
Another fake & anonymous tenant… Read more (+3 replies)
Highly recommend griffin first national We are out of area owners and rely on their property management team 100% We are always kept up to date with inspections, reports, photos and emailed if anything is required to be fixed etc. and if I have any questions or concerns I can always email or call one of the team. Keep up the good work
Total lack of transparency and professional ethics from [Name Removed] and the team. They are attempting to claim bond money for carpets and an oven that were already professionally cleaned, with receipts provided. They refuse to provide itemised tax invoices for their "costs" and keep resending a vacate report as if it's an invoice. Avoid this… Read more
agency—they ignore evidence and fair tenancy laws. Taking them to RTA mediation just to get basic accountability.
Another fake tenant review. You… Read more (+2 replies)
Alice has been nothing short of amazing, she has gone above and beyond answering all my queries, fast replies and a great attitude to get results, can't ask for much more than that. I'm very appreciative to have Alice as my Property manager
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We have 3 properties with Griffin Real Estate, Alice and Sallie are outstanding, excellent communication, proactive, very fast and efficient dealing with tenant issues. I can't fault Alice and Sallie for their commitment to professionalism and above and beyond service.
Persistent failure to meet basic tenancy management standards! If it were possible to give zero stars I would. I have rented the same property through Griffin National for over five years, during which time there has been a consistent pattern of inadequate administration, poor communication, and sub-standard property management practices. … Read more
Correspondence frequently goes unanswered, matters require repeated follow-ups to progress, and information is often inconsistent or mishandled. Routine tenancy issues that should be straightforward are unnecessarily delayed, suggesting serious deficiencies in internal systems, record-keeping, and process oversight.
[Name Removed] and [Name Removed], in particular, have repeatedly demonstrated a lack of professional diligence and accountability. Issues are acknowledged without timely or effective resolution, commitments are not reliably actioned, and responsibility is routinely deflected rather than managed. There appears to be little evidence of meaningful supervision, continuity, or quality control.
Despite being a long-term tenant and making sustained efforts to resolve matters cooperatively and in writing, there has been no material improvement over time. The cumulative effect of these failures raises legitimate concerns about whether accepted industry standards, procedural obligations, and tenant service expectations are being consistently met.
Given the duration, consistency, and documentation of these issues, I would strongly encourage prospective tenants and landlords to carefully assess this agency’s compliance culture, administrative competence, and overall fitness to manage residential tenancies before engaging their services.
Dealing with this real estate has been incredibly frustrating. We have been consistently stuffed around with delays, poor communication, and a lack of accountability. Information is not provided clearly, responses are slow (if they come at all), and issues that should be simple are dragged out unnecessarily. This has caused avoidable stress and… Read more
inconvenience.
Be very careful if you do use them, they do not care about the entry report, only trying to take your money when you exit.
I would not recommend this agency to anyone who values clear communication, transparency, and being treated with respect
Another fake tenant review. You… Read more (+1 reply)
I highly recommend Griffin National for managing your property. After building a new property, I initially rented it out through Calypus Co Living but had to switch due to their poor management. The Calypus Co-Living tenant failed to pay rent and utilities, so I enlisted Griffin National’s help to issue a three-month notice. Ultimately, we won a… Read more
court conviction, and the tenant was vacated with police present. We then repaired all damages, submitted an insurance claim, found new tenants, and navigated a six-month battle with Terr Sheer.
Kirsty at Griffin National handled the entire process effortlessly. She kept me informed and advised me on decisions at each step. The new tenants are now signed for another 12 months, with renewed lease terms that reflect current market rates.
Alice and Kristy were fantastic in managing and then selling our investment property. They were proactive, professional, and always kept us well-informed with a personal touch. The sale process was smooth and the result exceeded our expectations. We truly appreciate their hard work and wouldn’t hesitate to recommend them to anyone looking for excellent property agents!
I am a landlord dealing with Alice for several years and Kristy for several months. Over that period their attention to property management has been pro active and professional. I had no hesitation in recommending them to another landlord when the opportunity arose.
Alice and her team have been absolutely fantastic to work with. As a first time landlord, the process was explained to me clearly, all bills are paid for on time on my behalf and all inspections are communicated to myself clearly. 11/10 couldn’t recommend enough. Thank you!
Kristy at Griffin is a lovely person. She always calls to update on any issues, before and after it is resolved. This gives me a peace of mind. I hope she continues her customer centric approach and doing a great job.
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Another fake tenant review full of… Read more (+1 reply)