Griffin National Real Estate
Verified120 reviews
I tried to find a rental property with this agent but the lady does not reply to my enquiry that I send on her real estate website. I try many times to lodge enquiry for rental property but all my attempt to get in touch is ignored. Maybe a better idea to find different real estate because so many other bad reviews.
For over 2 years I’ve been receiving unsolicited spam emails from Griffin National RE stating I’ve enquired on different properties. I have NEVER had any interaction with this business and despite sending over 100 emails to stop contacting me and remove my details from their CRM, I keep receiving emails about properties I’ve never enquired about.… Read more
It’s beyond a joke and it’s now harassment.
Stop contacting me. Remove any and all data linked to myself as I have never once had any interaction with this business and I have never provided any personal information or given consent to be contacted in any way.
Do NOT contact me again.
Wish I could give 0 stars. Thank goodness we were only with Griffin National Real Estate for a couple of months after they took over our lease towards the end of our tenancy. They are, without question, the worst real estate agency I have ever dealt with as a renter. They were rude, blunt, unhelpful, unprofessional, and their communication was… Read more
terrible. The stress they caused us is still hard to comprehend.
We reported maintenance issues, and they sent us invoices for them—unbelievable. I spent countless hours on the phone with the RTA and QSTARS seeking advice about our rights because of the ongoing issues we experienced with them. It became clear to us that their priority was the owner rather than treating tenants fairly. Their manner and email communication showed little regard, respect, or common decency.
We lodged our bond claim first, as advised by the RTA. Griffin National Real Estate didn’t like that we claimed our bond back first and disputed our bond claim. They refused to tell us what they were claiming, so we were given no opportunity to fix anything—again, no common decency. They refused RTA conciliation and took the matter straight to QCAT. They even sent us an invoice for their QCAT application fee. The Tribunal did not order us to pay this, as they were responsible for their own application fee.
While our bond was being held by the RTA pending the hearing, they sent us over 30 invoices demanding payment and threatening breach action. We were advised to ignore these demands, as we were no longer their tenants and they could not breach us. We were also advised that this conduct was considered harassment and bullying tactics from unprofessional real estate agents.
At the QCAT hearing, the Tribunal found their evidence/claims to be insufficient and inconsistent, and they presented questionable invoices. We were awarded 90% of our bond back. The outcome speaks for itself.
And no, Griffin National Real Estate, this is not another fake review. It’s the truth.
Based on our short experience, I would not recommend this agency to any renter. Know your rights, keep every email, and don’t be intimidated or bullied by this real estate.
Reviews with attachments
- +6
Extremely Disappointing Experience with Griffin National Real Estate I have had an incredibly frustrating and distressing experience with Griffin National over the past 8 months. When I moved into the property, my neighbors warned me about existing damage that the previous tenants were too scared to report, likely due to the rent crisis and fear… Read more
of becoming homeless. Unfortunately, my time there confirmed their concerns.
Within just a month, I noticed significant issues in the house, including mould and water damage, holes in the walls, and carpets becoming drenched after showers, The water in the shower would change between hot and cold temp every shower. The carpets were even lifting due to water damage, and the roof started bubbling from the same issue. On top of that, there were vermin problems.
I raised these concerns with the Property Manager several times, but they were either ignored or dismissed. Despite these serious issues, I continued to pay rent, but the conditions only worsened. My housemate and I, along with our children, missed a significant amount of work/school due to health problems caused by mould exposure. We suffered from bronchitis, asthma flare-ups, and even an ear infection (otomycosis) that was linked to the mould.
After three months of trying to address these issues, we stopped paying rent and filed a Remedy Breach notice with Griffin National. In response, they sent us a Notice to Leave on the grounds of non-payment, despite the fact that we had the money and offered to pay upfront. They refused our offer. To make matters worse, we would get abusive calls at work, demanding that we pay the rent, even though we had already paid it—there was just a delay in processing. Our house was also advertised before receiving a Notice to Leave and a 'For Rent' sign was put in our yard the next day. We had the assistance of QSTARS to help us maintain our rental - however Griffin national "wanted us gone".
As our situation worsened, my housemate was diagnosed with a severe autoimmune disease, and she lost her job. We took the matter to QCAT, at QCAT the Property Manager and owner of Griffin national were very rude in the court room, the matter was almost dismissed due to their disrespect. However, the mental toll on our family was too much. Eventually, we reached an agreement to vacate the property in four weeks.
The lack of accountability from Griffin National is shocking, and they clearly do not care about their tenants. I’ve applied for over 40 properties in the last month and haven’t received a single response, which I’ve been told is due to the poor reference Griffin National provided.
Additionally, the property was advertised incorrectly, with permanent fixtures edited out of the photos, which is illegal. When we moved in, there were numerous issues: beeping smoke alarms that we had to fix ourselves, downlights without covers (exposing the attic), and an oven with no labels that caused everything to burn. The carpets and blinds were also covered in mould upon arrival.
In summary, my experience with Griffin National has been extremely negative. They lack professionalism, accountability, and a basic concern for their tenants' well-being. I strongly advise anyone considering renting through them to proceed with caution.
Attached a photos of holes forming in walls due to water damage, wet wood chips excreting from one of the holes. The carpet, which had wet woodchips underneath it and no subflooring. Water damage marks on walls, Dates of last times the smoke alarms were tested
Another fake tenant review full of… Read more (+1 reply)
No integrity, Unprofessional, Unethical – We dealt with a senior staff member and had nothing but issues throughout our 15wk tenancy. No process in place for complaints to be dealt with, staff think they can deal with complaints about themselves and even tell you your complaint will go no further than them. Entry report with air-con units and other parts of the property missing.… Read more
Properties handed over that aren't even cleaned to their own vacate checklist with aircon units filthy and in need of a service (took 12 weeks to have this done) Told property is water compliant when it's not. Can't organise urgent or routine maintenance on time and lie about the condition of properties even when you have proof including photos and entry condition report. Put you, your family, your property and the landlords property at risk by not organising faulty smoke alarms to be replaced within 24hrs of being notified. Tell you you aren't being fair when you request reimbursement for not being able to use both air-con units for 12 weeks of your 15 week tenancy. We just vacated the property yesterday and we suspect they entered our property the day before we vacated. They denied this even after being told the neighbour heard someone enter the property through the side door and take the rubbish bin in, that someone also left dirt on the floor. The senior staff member calls today to say the vacate is fine, no issues at all and the new tenants want to move in early (tomorrow) even though we've paid 5 extra days rent. We asked for confirmation in writing of rent money to be reimbursed and bond being paid in full before allowing this to happen by COB and it wasn't done. They pick and choose what questions they respond to if any and ignore requests for proof of water compliance, smoke alarms servicing, urgent maintenance requests being sent etc. They think they can just do whatever they like with no concern for the legislation, law and tenants rights. We are homeowners and renters, have never missed a rent payment and keep our own property and landlords property in good clean condition. Keep everything in writing, take lots of photo's and be prepared to take them to QCAT. This Real Estate is a disgrace to the industry. We would not recommend this RE to anyone, tenants or landlords. Still haven't been reimbursed for the air-con units they say we're clean and tidy on the last tenants vacate and our entry... they weren't even listed on our entry! See photos of their condition.
Hi Gemma. We won't reply to your… Read more (+1 reply)
Positive reviews
Highly recommend Griffin first national. We are always kept up to date with inspections, reports, photos and emailed if anything is required to be fixed etc. and if I have any questions or concerns I can always email or call one of the team. Thank you for all your help through out the years.
I am a landlord working with Kristy our current property manager highly recommend. Very responsive and hard working and very happy with the service we have received
We’ve had a fantastic experience with the Griffin National team managing our properties, particularly Kristy Watt as our Property Manager. When some recent issues arose, she handled them in a very proactive, efficient and supportive manner. Her communication has been consistently clear and timely, and she went above and beyond to support our… Read more
tenant and deliver excellent service. Overall, Kristy has been excellent to deal with - professional, responsive and genuinely invested in achieving good outcomes. It’s been very reassuring to have her and the broader team managing our properties.
Negative reviews
Disappointing in failure to have items fixed during our lease. Owner of the property was either not informed or didn't care. In Griffin Real Estates own advertising they state they make sure tenants don't get everything they ask for. This is true. Personally I would never use them to either sell my property or rent through them. Only concerned with how much money they can get off you.
Another fake & anonymous tenant… Read more (+3 replies)
Total lack of transparency and professional ethics from [Name Removed] and the team. They are attempting to claim bond money for carpets and an oven that were already professionally cleaned, with receipts provided. They refuse to provide itemised tax invoices for their "costs" and keep resending a vacate report as if it's an invoice. Avoid this… Read more
agency—they ignore evidence and fair tenancy laws. Taking them to RTA mediation just to get basic accountability.
Another fake tenant review. You… Read more (+2 replies)
Persistent failure to meet basic tenancy management standards! If it were possible to give zero stars I would. I have rented the same property through Griffin National for over five years, during which time there has been a consistent pattern of inadequate administration, poor communication, and sub-standard property management practices. … Read more
Correspondence frequently goes unanswered, matters require repeated follow-ups to progress, and information is often inconsistent or mishandled. Routine tenancy issues that should be straightforward are unnecessarily delayed, suggesting serious deficiencies in internal systems, record-keeping, and process oversight.
[Name Removed] and [Name Removed], in particular, have repeatedly demonstrated a lack of professional diligence and accountability. Issues are acknowledged without timely or effective resolution, commitments are not reliably actioned, and responsibility is routinely deflected rather than managed. There appears to be little evidence of meaningful supervision, continuity, or quality control.
Despite being a long-term tenant and making sustained efforts to resolve matters cooperatively and in writing, there has been no material improvement over time. The cumulative effect of these failures raises legitimate concerns about whether accepted industry standards, procedural obligations, and tenant service expectations are being consistently met.
Given the duration, consistency, and documentation of these issues, I would strongly encourage prospective tenants and landlords to carefully assess this agency’s compliance culture, administrative competence, and overall fitness to manage residential tenancies before engaging their services.
Recent reviews
Griffin manages our property and they do it best. Since we have handed them to look after our property we have been relaxed and very satisfied. Thankyou for making our lives stress free. Thanks, Milan and Manvi
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Highly recommend Griffin National Real Estate. Alice McSweeney and her team took over our rental property which was being managed by another property manager. Alice was very personable and took charge of dealing with any issues we had with previous tenants to our satisfaction. Alice also personally managed the sale of our property which resulted in a very favorable outcome for us.
Highly recommend griffin first national We are out of area owners and rely on their property management team 100% We are always kept up to date with inspections, reports, photos and emailed if anything is required to be fixed etc. and if I have any questions or concerns I can always email or call one of the team. Keep up the good work
Alice has been nothing short of amazing, she has gone above and beyond answering all my queries, fast replies and a great attitude to get results, can't ask for much more than that. I'm very appreciative to have Alice as my Property manager
We have 3 properties with Griffin Real Estate, Alice and Sallie are outstanding, excellent communication, proactive, very fast and efficient dealing with tenant issues. I can't fault Alice and Sallie for their commitment to professionalism and above and beyond service.
Dealing with this real estate has been incredibly frustrating. We have been consistently stuffed around with delays, poor communication, and a lack of accountability. Information is not provided clearly, responses are slow (if they come at all), and issues that should be simple are dragged out unnecessarily. This has caused avoidable stress and… Read more
inconvenience.
Be very careful if you do use them, they do not care about the entry report, only trying to take your money when you exit.
I would not recommend this agency to anyone who values clear communication, transparency, and being treated with respect
Another fake tenant review. You… Read more (+1 reply)
I highly recommend Griffin National for managing your property. After building a new property, I initially rented it out through Calypus Co Living but had to switch due to their poor management. The Calypus Co-Living tenant failed to pay rent and utilities, so I enlisted Griffin National’s help to issue a three-month notice. Ultimately, we won a… Read more
court conviction, and the tenant was vacated with police present. We then repaired all damages, submitted an insurance claim, found new tenants, and navigated a six-month battle with Terr Sheer.
Kirsty at Griffin National handled the entire process effortlessly. She kept me informed and advised me on decisions at each step. The new tenants are now signed for another 12 months, with renewed lease terms that reflect current market rates.
Alice and Kristy were fantastic in managing and then selling our investment property. They were proactive, professional, and always kept us well-informed with a personal touch. The sale process was smooth and the result exceeded our expectations. We truly appreciate their hard work and wouldn’t hesitate to recommend them to anyone looking for excellent property agents!
I am a landlord dealing with Alice for several years and Kristy for several months. Over that period their attention to property management has been pro active and professional. I had no hesitation in recommending them to another landlord when the opportunity arose.
Alice and her team have been absolutely fantastic to work with. As a first time landlord, the process was explained to me clearly, all bills are paid for on time on my behalf and all inspections are communicated to myself clearly. 11/10 couldn’t recommend enough. Thank you!
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Kristy at Griffin is a lovely person. She always calls to update on any issues, before and after it is resolved. This gives me a peace of mind. I hope she continues her customer centric approach and doing a great job.
Alice was wonderful. Sold our house at first open for well over asking price. Great communication, even working after hours to make sure all went smoothly. Highly recommended.
The absolute worst real estate i’ve ever dealt with. I had lived in my own home for atleast 2 years, then they took over with no warning which was fine, I emailed them about the repairs that were needed (downstairs toilet, back screen door and the deadbolt on the front door) these were ignored, never fixed and end of lease they had put these on… Read more
our bond and we had to pay them out. I had sent them numerous emails asking why i’m being charged when I have sent multiple emails about these repairs. That’s not even the worst of it. We constantly got remedy to breaches, i’m talking 1 every 2 days to the point I called the RTA if it was even allowed as it was only due to being 2 days behind in rent every time as they changed the way we pay rent and the app the they ask us to use (which cost money) took a few days to process so it was on their end. I emailed them, told them what the RTA said and it was ignored and I was still send numerous emails per week. My partner was cooking one night and as he was stirring literal veggies (and yes HOT water bubbled over the pot and we took them off) it cracked, 1 long crack. I phoned and emailed straight away and they asked for a serial number?? There isn’t any numbers on a stovetop so I emailed again and was ignored. I then had a house inspection and reminded them of the stove (this inspection was after we had said we are leaving after our lease ends as these people are the most rudest i’ve ever dealt with) We moved out and left the house in very good condition, I got a bond cleaner, gardener everything to make sure it was as best can be. They did not care about wear and tear, they did not care about minor things, they will charge you on things you wouldn’t have even thought. They charged me over $1000 for a stovetop that I continuously emailed about plus all of the other repairs that were needed during the year. I didn’t agree to a lot of this obviously so I tried to come to an agreement, look for cheaper options etc and that just wasn’t in the works for them. They were rude, nasty and to be honest this really estate has no human empathy to most. Anybody reading these can clearly see their responses are the same to everybody that says something negative but we all can’t be fake??? I have proof I was a real tenant, The emails, phone calls, text messages everything i’d need to prove this entire message.
They then put my partner and I on warning for TICA for not paying over 2k (mind you our bond was already gone 1.3k) and this was whilst I was trying to reason with them, telling them I fully did not agree with this like we will have to take it to QCAT, no responses at all. My family and I needed a home and we were struggling to find one so we paid the 2k, there was no thank you, no sorry, nothing, they were all rude (once again), even paying in the office I heard staff talking about other residents that they must’ve had. They are just money hungry and it doesn’t matter what your family or self are going through they will not care. And again I was living here with absolutely nothing wrong for over 2 years, had a great record for myself and within the end my family and I were in over 3 thousand dollars worth of debt and it seems to be an ongoing pattern with this real estate. I’ve been living in another home for 2 years now and haven’t had 1 single issue, am re moving in 2 weeks with no issues. It was just this one single real estate that truely put us so behind for over a year of our lives.
Another fake tenant review. We… Read more (+2 replies)
Landlord here. Property management team has been exceptional to me over the past 4 years they have managed my investment. Would highly recommend them in all honesty.
I would highly recommend the staff at Griffin . They have gone above and beyond in helping me to look after my property that I have had for several years. Alice you have been terrific and so have the other girls and I couldn't of wished for anyone else. Keep up the good work and thanks for everything. Thanks from Wilhelmina
Stay Cautious RENTERS AND INVESTORS / HOME BUYERS BEWARE- Highly unprofessional, unethical and rude management company. We lost thousands of dollars because we had them as our real estate managers. So much inconvenience and hassle we have gone through. We lodged a case against them in QCAT but sadly they just discouraged the agents behavior and… Read more
didn't fine them or took any major action against them. We had to lodge a police complaint to get our keys back to switch to another agency. We lost the bond money in court despite having paid all bills as those services should not have been taken in first place as the tenant had invoices for cleaning and everything and the agent just misled us. Our property remained vacant for few weeks because of their sluggish approach. They engaged for services on our behalf without our approval and we had to bear huge cost as we were the property owners. They were not fair to us or the tenants causing lots of trouble for everyone involved in the process. [Name Removed] is an evil and rude person to deal with. I would certainly warn all property investors to stay away from this property management company. Their services are cheap in percentage of rent money you pay them but their morals and actual character is way cheaper.
We only managed your property for 2… Read more (+3 replies)
The team are always so responsive to all my queries and make my life so much easier . I trust all that the team does and know that they always are looking out for my needs . Love my property mangers and love working with team at Griffin . Have always maintained integrity and are so professional in everything that they do . Thankyou Show reply
I changed agents to Griffin national Real estate. I have found Alice and Brooke to be friendly and helpful and always keep us informed,regarding our tenants,any repairs if required and regular statements. Thanks.Murray. Show reply
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