2GroupTogether

GroupTogether

 Verified
2GroupTogether
4.7

343 reviews

PositivevsNegative
93% · 31820 · 6%

Return Claim MadeYes · No
Rates and Fees
4.6
Product Quality
4.7
Shipping
4.8

Reviews

343 reviews
343 reviews
Dan
Dan
 

Retrieve lost giftcard link

I lost my access link which was received over a year and Chloe helped to retrieve the information. I understand it is not easy but she made it.
Confident on their service level. Show reply
IriShopper
IriShopperSydney, NSW2 posts
 

Practical solution but redeeming could be better

It’s a very practical solution for group cards/ presents and used it many times. It’s disappointing though I have to allocate all the funds at once especially for large amounts, as maybe it takes time to decide on the whole amount. Show details
Rates and Fees
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Peter W
Peter WMid North Coast, NSW
 

A business with integrity, skill, patience and kindness

A wonderful business who had to deal with a request concerning a transaction involving me. I was utterly convinced it wasn’t a transaction that I had nothing to do with….and I was wrong! The business responded to my concern with kindness, patience and a work ethic of integrity and respect. It was without a doubt my mistake and the business helped me enormously. I thank you most sincerely and apologise for my own idiocy! Show details ·  1
Sue Borowski
Sue Borowski
 

Don't use Group Together

This is so much more of a pain than it is worth. First you need a code sent to your phone, then you have to access it - then you see a picture of what you chose, BUT you can't access it - back and forth emails and still no resolve. Show details
Product Quality
Shipping
GroupTogether
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Hi Sue, I'm so sorry - that must have been frustrating. I've spoken to our customer service team and it sounds like it's been resolved now. If there's anything I can help with please reach out. Thanks, Ali Linz

Jessica P
Jessica P
 

Amazing website, easy service and friendly support staff - if needed, but it's so easy you won't!

GroupTogether is an AMAZING website! It's so easy to send e-card and e-gift vouchers to anyone in the company, specially in my case - I work in a national company with campuses all across Australia. GroupTogether is the ultimate gift and card experience, without the hassle of having to buy the gifts yourself, and the person can easily split the amount gathered if they'd like. The support team is extremely helpful as well - quick, friendly and knowledgable; cannot recommend it more!! Show reply
Gavin Jenkins
Gavin Jenkins
 

Excellent

Thank you so much for your help Chloe I found my card . Thank you so much again. Show reply
Alexis Garcia
Alexis Garcia
 

Highly recommended!

The flexibility to customize messages and contribute any amount makes grouptogether inclusive for everyone. Show reply
Debbie
Debbie
 

Excellent service

Chloe provided up to date information and made a stressful situation a great experience in the end. I could not recommend Chloe for all her effects high enough. Show details
Rates and Fees
Product Quality
Guy P.
Guy P.Sydney, NSW6 posts
 

Responsive and helpful after sale service

I am so happy with the service I got when trying to work out how to retrieve my voucher. I used web chat plus email to enquire. The next morning I got responses that were easy to understand and answered my questions. Show reply
Lynne R
Lynne R
 

Easy, no fuss process

Great experience! - Straightforward and swift process from start to finish! Show details ·  1
Rathy
RathyGreater Melbourne (Outer), VIC2 posts
 

Thoroughly humbled & pleased by the service offered by this extraordinary, person called Chloe

Excellent service- above & beyond what's required to assist a senior citizen.The young lady who assisted me,, Chloe has been wonderful- giving me so much of her time,kindness & patience since she started assisting me with my queries last week.Nothing was too much for her.She is such a shining example of excellent customer service. Show details ·  3
Karin
KarinSydney, NSW
 

Gift card print out issue

No easy way to print the gift card prior to sending the email to the recipient.
Product Quality
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Kristina
Kristina2 posts
 

Not getting answers

I am trying to get the code for the recipient and they are making me jump through hoops, I am not able to access the screen they say the information is on, it's a blank page Show details
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Vicki P
Vicki P
 

Fantastic service for global communities

Working for a global organisation where people are rarely together in person this is such a great way to send a personal greeting. The ability to add photos to comments adds a lovely touch. This is so easy to use for both the organiser and those signing the card. Everyone has commented on what a great idea it is! Show details ·  1
Rob R.
Rob R.
 

A very good place

Really good platform. Simple and easy to use. One very minor glitch at the end but I’m sure they will fix it. Thanks heaps Show reply

Questions & Answers

Elen
Elen

Is there any way to reverse transfer if wrong account number is provided? Noticed that status of transfer is still pending and from afca, it says that we have 10 days for the bank to reverse the amount back to sender?

“ If the money is still in the other person's bank account and it is a genuine mistake (because the account name and number do not match), then the process for recovering the money depends on how quickly you have reported the mistake to your bank. If you report the mistake:
Within 10 business days: the funds will be returned to you.”

Will appreciate if group together can provide some sort of resolution? Thanks

GroupTogether
GroupTogether   DM   

Hi Elen! You are correct. If the money has gone into someone's account we have to work with the bank to try retrieve it! Let's get in touch and start the process. What email was your account under?

robin may
robin may

why is my spend page still under review for more than 3 hours?

GroupTogether
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Ali K
Ali K

Are GroupTogether contributions anonymous? Some people feel judged if they are not contributing enough. Thank you!

GroupTogether
GroupTogether   DM   

Hi Ali, only the organiser can see the contribution amounts. Other people chipping in won't be able to see how much each other have contributed. Hope this helps! Thanks, Ali

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