2GroupTogether

GroupTogether

 Verified
2GroupTogether
4.7

336 reviews

PositivevsNegative
93% · 31319 · 6%

Return Claim MadeYes · No
Rates and Fees
4.6
Product Quality
4.7
Shipping
4.8

Reviews

336 reviews
Debbie
Debbie
 

Excellent service

Chloe provided up to date information and made a stressful situation a great experience in the end. I could not recommend Chloe for all her effects high enough. Show details
Rates and Fees
Product Quality
Guy P.
Guy P.Sydney, NSW6 posts
 

Responsive and helpful after sale service

I am so happy with the service I got when trying to work out how to retrieve my voucher. I used web chat plus email to enquire. The next morning I got responses that were easy to understand and answered my questions. Show reply
Lynne R
Lynne R
 

Easy, no fuss process

Great experience! - Straightforward and swift process from start to finish! Show details ·  1
Rathy
RathyGreater Melbourne (Outer), VIC2 posts
 

Thoroughly humbled & pleased by the service offered by this extraordinary, person called Chloe

Excellent service- above & beyond what's required to assist a senior citizen.The young lady who assisted me,, Chloe has been wonderful- giving me so much of her time,kindness & patience since she started assisting me with my queries last week.Nothing was too much for her.She is such a shining example of excellent customer service. Show details ·  3
Karin
KarinSydney, NSW
 

Gift card print out issue

No easy way to print the gift card prior to sending the email to the recipient.
Rates and Fees
Product Quality
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Kristina
Kristina2 posts
 

Not getting answers

I am trying to get the code for the recipient and they are making me jump through hoops, I am not able to access the screen they say the information is on, it's a blank page Show details
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Vicki P
Vicki P
 

Fantastic service for global communities

Working for a global organisation where people are rarely together in person this is such a great way to send a personal greeting. The ability to add photos to comments adds a lovely touch. This is so easy to use for both the organiser and those signing the card. Everyone has commented on what a great idea it is! Show details ·  1
Rob R.
Rob R.
 

A very good place

Really good platform. Simple and easy to use. One very minor glitch at the end but I’m sure they will fix it. Thanks heaps Show reply
Miriam Owen
Miriam OwenSydney Surrounds, NSW2 posts
 

Excellent customer service

Customer service is 11/10. Love it and can highly recommend this product, website & team! Show details ·  1
Sunshine H.
Sunshine H.
 

Group together is AWSOME!

Do you work remote or far away from your coworkers? Are you constantly traveling and not in a place that you can get everyone to sign the office Birthday card or Work Anniversary? No need to worry anymore because GroupTogether offers the cutest and most thoughtful eGreeting Card. Personalize the card for the occasion, and easily send it to your colleagues for their own opportunity to sign. GroupTogether makes designing, signing and delivery of the the card easy and fun! Definitely head to the site and give them a try! Show details ·  1
Gill.G
Gill.G
 

Lost Gift Card Reissued

I couldn’t find the email for my gift card after several months, so Chloe contacted the store and they have sent me a new card. I can buy myself some new shoes. Thank you Chloe!! Show reply
Abe K.
Abe K.
 

Top notch service!

Very prompt, helpful assistance even after hour. Give Chloe a raise!!! Show details ·  1
Kim T
Kim TWestern Australia
 

Happy results - happy spending!

Chloe was brilliant! Sorted out my vouchers promptly! Really appreciated it! Show reply
Simon
Simon
 

Can’t fault it

Easy to use, interface was simple and self-explanatory and like the currency conversion Show reply
Robert
RobertSydney, NSW
 

Unable to open

After multiple attempts at trying to open my gift voucher I still couldn’t do it. I contacted the helpline 3 times. They contacted me in reasonable timing but I still could not open it. I am emailing them again. I’ve never experienced this with other vouchers. I will not be recommending grouptogether.com to anyone unfortunately. Show details
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Questions & Answers

Elen
Elen

Is there any way to reverse transfer if wrong account number is provided? Noticed that status of transfer is still pending and from afca, it says that we have 10 days for the bank to reverse the amount back to sender?

“ If the money is still in the other person's bank account and it is a genuine mistake (because the account name and number do not match), then the process for recovering the money depends on how quickly you have reported the mistake to your bank. If you report the mistake:
Within 10 business days: the funds will be returned to you.”

Will appreciate if group together can provide some sort of resolution? Thanks

GroupTogether
GroupTogether   DM   

Hi Elen! You are correct. If the money has gone into someone's account we have to work with the bank to try retrieve it! Let's get in touch and start the process. What email was your account under?

robin may
robin may

why is my spend page still under review for more than 3 hours?

GroupTogether
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Ali K
Ali K

Are GroupTogether contributions anonymous? Some people feel judged if they are not contributing enough. Thank you!

GroupTogether
GroupTogether   DM   

Hi Ali, only the organiser can see the contribution amounts. Other people chipping in won't be able to see how much each other have contributed. Hope this helps! Thanks, Ali

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