GroupTogether

I would like to thank grouptogether for the wonderful job they did with Ross Gliddon's flowers and gift card. Ross's email address was block by his employer but there was an area to send another email address for Ross. Ross was finally able to open the gift and the flowers arrived on Friday. Thanks again.

These are great cards to have on the go, especially at work where teams work across different physical locations. And the support to help with user error is swift! Show reply

They’re terrible and their founder knows it. Left my job, was excited to go see our local hero driving race cars in America and bought a gift card to buy a ticket. No can’t use it. Tried to buy AFL membership. No can’t use it. Tried to buy a digital NBL no can’t use it. Complained and wrote a review - founder reaches out thinking they can… Read more

placate me and blame Ticketmaster. No you sell the cards you should vet them. Now i waited 12 months for RWC tickets to come up also on Ticketmaster, and this time a normal local ticket event. No still can’t use them. Group together has stolen my money as far as I’m concerned, Up until now every time a card goes aground at work I’m too embarrassed to tell my story and begrudgingly participate. No more from now on i tell everyone and anyone how bad they are.

I organized a group birthday card. It is easy to use, even for the first time user. I was able to upload messages for several elders using my email address. Great tool! Show reply

I am truly impressed with the customer service from GroupTogether! I requested to merge my 2 accounts. Within 3-4 hour, they resolved it without any hassle. My active collection was transferred from my old account to the new one. Thanks, Chloe! I wish all companies had such efficient case resolution! :) Show reply

Group Together was so, so easy to set up, have a card and collection with the one email link. I would definitely recommend using it for all occasions and was more than happy with the outcome and customer service when I had a question. Show reply

Charge you to donate and charge you you withdraw money. When i went to withdraw the funds was unable to access them due some unexplained reason. Had to purchase the gift with my own money only to find out that i would be out of pocket due to the withdrawal charge. Was unimpressed with the service.

Never EVER again. Do not use. Customer service is WOEFUL even when large amounts of money are collected. I just organised a large group wedding gift and used GT as I wanted a smooth experience for the givers (who live all over the world) and for the transfer to the bride and groom. The amount totalled over $10K and when I went to withdraw it 4… Read more

days before the wedding (FAQ says 2 days for transfer to happen but I wanted to be safe) BUT it just wouldn't let me - I kept landing on a static web page that had a wishy washy message telling me there was a problem and that I'd get an email? Huh?

I tried multiple times with no joy. Started to worry (as this is not my money) so I started a chat to get customer service involved. No response for over an hour, then I get someone who advises that because my collection is over $10K they need more details from me and that I had missed an email in late December from them asking for this. I totally get this - AML etc. etc. right, its a good thing. So within the same hour I supply everything requested. And nothing. 24 hours later I go back to the same chat because my transfer is STILL blocked. I frustatingly to and fro with the staff member for a few hours querying this service experience and chasing and update. Eventually (nearly 2 hours later of chasing action) the transfer becomes permissible. BUT now it has an estimate of arriving in my bank account in 5 days WHICH IS AFTER THE WEDDING. I am livid. And if I had not chased this A LOT it would be even later.

On the website there is no mention anywhere of extra steps being required if the collection hits a certain limit. Also the amount they are transferring to me after their fees is less than $10K anyway, so why that limit even applied in this situation is beyond me. Lastly the email I received asking for the information in December was not clearly marked for my attention you would think something like this might have a subject line like. "Urgent - Action Required" or "Important information needed for your Group Together". Instead it said "X and X Wedding Present REF 12345" so I thought someone had just contributed to the gift.

For a business that takes a 2% clip of every transaction (more of a clip when you buy their cards or gifts) you would think they may have a bit more respect for their gift organisers' responsibilities of handling significant amounts of money on behalf of others.

I have asked to speak to a stakeholder within the business (not their outsourced VA service desk) and am waiting to hear back.

It was the most horrid service they could have done. They specified in the email that we as in the ones who are collecting the gift cards can swap it out for cash. however, they then say that only the ones who gave them permission to give us the card can either give us card or cash, so we can’t swap it out. Therefore, to improve the service they… Read more

give us, they should be specific - even when they make the message longer. It is better to have a longer message with more specific details than a short email with little information.

I found their website very difficult to navigate, it's not intuitive at all, and information provided was often inaccurate or incomplete. Very confusing and frustrating process.

I would strongly not recommend using GroupTogether for collecting funds - my experience was deeply disappointing and unnecessarily stressful. I used GroupTogether for an important collection and was surprised to discover a 2% withdrawal fee. When I initially enquired about fees, I was told that contributors would cover the processing fees and… Read more

that these would not be deducted from the total - no mention was made of a separate withdrawal fee, which ultimately left me $686 out of pocket.

When I raised this, the company claimed the information was in their FAQs and terms, but at no point during our direct communication was the withdrawal fee mentioned. I asked clear questions and received an incomplete answer. Their response was dismissive, putting the burden on me for not disclosing my "intentions" - even though I had asked explicitly about fees. This felt not only unhelpful but borderline deceptive.

To make matters worse, their support was slow to respond despite the urgent nature of the issue. I had to chase multiple times and escalate the complaint just to get a clear answer.

A key selling point of GroupTogether used to be that contributors could absorb the total fees - meaning organizers weren't out of pocket. That’s no longer the case, and this wasn’t made clear. Instead of a positive experience, I was left scrambling, frustrated, and financially impacted.

If transparency, accountability, and good customer service are important to you - I suggest looking elsewhere.

what a scam. Charged processing fees and extra 10 cents for nothing. collected all the personal info just to spam your mailbox. Hard to find an ethical tech company.

Reviewing as a recipient of a gift: Honestly the most convoluted waste of time just to get the "gift card" to even use my gift. Having to try so hard to access the funds takes all the fun out of the gift. Finally worked out how to get it and you can't put it in an Apple wallet or anything had to email it to myself. Probably designed to be so difficult that you give up and don't use it.

Use this all the time for my work and it’s great! But for the first time I had to set up the card and gift and send it to my departing colleague. Jess from their customer support team was super responsive and helpful, going above and beyond to make sure everything went smoothly! ⭐️⭐️⭐️⭐️⭐️ Show reply

Ridiculous. I am now up to email number 5 to retrieve my gift voucher, purchased with my collection. For some unknown reason it seems to be impossible to actually obtain a gift that is available to you from a collection.

Great idea for a large team gift. Process to redeem was a bit tricky, especially if you purchase more than 1 voucher. l was worried l was not going to be able to use part of my gift. Great range of options & help process worked well. Card is great too! Overall very good process Show reply

Jess provided some of the best customer service I have had in a long time. I choses the chat option and although it took it while the chat feature never lost any of my history and Jess responded as they had information updates. Jess worked with one of the 3rd party visa providers to really go above and beyond and I am happy with the service. Show reply

When signing cards on their website the company includes a pop-up that requests money to gift to the person you are signing the card for. However, the company keeps the money for itself and trying to have the money refunded is exceptionally difficult. Also, their staff are particularly unhelpful.

Amazing customer service! – I had a few problems with my voucher which was totally my my fault l, they communicated and rectified so quickly super impressed. Big thank you for great service Show reply

Not the best gift to give – So confusing to try and use the card. I used majority of it and had a remainder of 87$ and can not log back in to use it. then it will block me from trying again for an hour or so

Unhappy – I transferred my funds to a giftcard yesterday and it has not arrived. There is has been no one on the chat function for the last 5 hours, and I have filled in a webform but heard nothing. There is no other way to contact them. Not holding my breath. I think my gift from work friends might be gone.

Great customer service – I had a gift card that expired as i miss the expiry date. I emailed the team and they were so quick in getting back to me and even reactivated it! Show reply

Unsolicited emails – If you have been asked to sign a corporate farewell card from this site, I would be wary of doing so. More than a year after signing a workplace card from this site, the site has started using my email for unsolicited newsletters and communications.

Lost egift card – I was gifted a card and voucher via email, and now that I am ready to use the voucher, I can't find the email. I had been doing a lot of cleaning out of my inbox, so it must have been caught up in that. I emailed an enquiry and in no time (on a Saturday afternoon) I was provided the email again. Thank you so much. Show reply

Difficult for multiple people – The system is easy to use if you want to give a card and eGift card to a single person. However, it is not possible to gather messages and distribute them amongst multiple cards. It is best to simply have one card and one gift amount for each individual person.

Absolutely blown away – I am blown away again by the fast help from the Group Together team. Being a busy parent, I made a mistake in a Teacher's class/group card and didn't know how to fix it. I got in touch by Live Chat with the Group Together team at 8 pm at night, and I couldn't believe how fast I got help. Everything was sorted. I am so grateful to this beautiful… Read more ·  1

team providing amazing customer service. And the cards created at Group Together platform are always unique and exciting. Our school teachers are always feeling overwhelmed and happy when we present these Thank You cards from the GroupTogether website.