Guess Online store

Dissatisfied! – I have spent way to much money on GUESS products and I was once a very happy customer until I purchased a watch, bracelet, necklace,shoes and was totally shocked with the jewelry as it was quite expensive. It was all gold jewelry,but did not look like gold more like a off dark yellow colour (ugly and cheap looking) the weight was there in the… Read more

jewelry, but I'm guessing that they use very cheap materials and the watch stopped working in 1 month, the battery died. IV replaced the battery several times IV only had the watch a yr. So yesterday I received my new sneakers ( Samara low rise) in off white I got them on sale for a very very good price, however women size (US 9) my size, are very tight for a size 9 and very, very stiff and way to tight, however all my other shoes are in a US Women's size 9, so I'm quite at a loss to why and they are rubbing on the sides of my foot and I literally can not walk in them without the rubbing, it hurts to walk in them and I shouldn't have to go up a size as I am a (US9)..The quality is there but, disappointed that they are so tight and very, very stiff....GUESS was once a very reputable company for their products, however over the yrs they have gotten cheap with their materials for the products! Sorry GUESS but I'm moving on and won't be buying anymore! I'm very disappointed in GUESS!

Nightmare Returns: A Jacket Purchase Gone Wrong – The return and exchange policy is horrendous. I recently purchased a new jacket and, due to not finding the tags it came with, I was unable to return it. The staff were arrogant and the products themselves are completely useless. Save yourself the trouble and avoid this place at all costs! Show details

Refund given without explanation – Ordered online and 3 days later I received a text from PayPal saying I will get a refund from Guess.Guess did not bother to tell me why they cancelled the order.

Horrible – I bought a Guess handbag online and the letter G started to peel after couple of months by itself. I contacted customer care but they didn't care. I am not going to buy anything from Guess anymore.

Horrible online experience – Did a online purchase on 7/4/23 checked on the 11/04/23 when will it be sent was advise it will leave the warehouse in a day or two (online support) Checked on the 14/4/23 called the support team they couldn't even allocate my order was told i would be called back whole day went no calls returned , phoned them again was told she it would leave the… Read more

warehouse on 14/4/23 and they would make sure this would be sent . Thanked . Checking status online no confirmation no nothing got sent. I told them i was traveling and needed the item by 17th if it could be fast tracked. Crap service by such a big company , think twice if you want to purchase online . Such a shame . Next time i would rather spend my money else where for sure

Dishonest company and pathetic service – I ordered around 11 items from Guess official website and paid for them, Guess sent me receipt and order confirmation email on the same day. After approx 7-8 days they without telling me or anything refunded the money and cancelled my order. Upon checking they said the put the price wrong on the website and now there management is not willing to… Read more

send the items even though I’ve paid in full and they still got stock on there website. When I called to get some explanation why my order was cancelled, their customer service lady on the phone was an absolute pathetic person to talk to, no sign of customer service skill anywhere around her just arrogance. What a dishonest company, when I’ve already paid they should send the order as it’s their mistake not mine. NOT HAPPY JEN HERE… “GUESS WHAT” NEVER GOING TO BUY ANYTHING FROM GUESS. Obviously pig of kind management of GUESS

Poor quality – Guess clothing is very poor quality for the price that you pay. I have returned a blouse that frayed under arm after wearing it twice. Also zips are poor quality, and the hook fastenings tend to fall off because they are badly sewn on. Show details

Very Disappointing – I bought a PU quilted jacket which WASN'T cheap to find that the leather is flaking at the top of the jacket. I have contacted Kailin in customer care service to be told that she has never seen this before which tells me the fabric is faulty. They have refused to replace or refund. I have also bought a white Guess bag a while ago to find the same… Read more

problem of flaking.

I would definitely keep away from guess products as the products fail to be durable, value for money and lack of customer service.

Horrible jeans horrible service – I bought a pair of jeans online when they were mailed out to me they didn’t look like the jeans on the photo even the colour was wrong I sent them back and waited a week and half for a refund . Customer service number no one picks up or bothers to call you back and the email response is another waste of time. I won’t shop with them again low… Read more

quality jeans made in China cheap material with a high price tag honestly I have bought target jeans with better quality.

Disappointed – I made a purchase in August 2020, with one of the items being short sleeve flowers tee. I was contacted by Guess online to advise this item was out of stock. I was disappointed, as at the time of the purchase, the system stated there was 1 item left in stock and I really loved the tee. I was provided with an apology and a 20% off on my next… Read more

full priced purchase.

In December 2020, I saw the same tee I tried purchasing in August and the system advised there was 1 left in stock. So, I purchased two so other items, to take up the offer of 20% discount I was offered in August. I must admit, I was hesitant to make this purchase, following what had happened, but thought I would give them another go.

The following day I called Guess, just to make sure all was ok with this purchase, especially after what had previously occurred. I was only able to leave a phone message and then received an email from customer care representative, Kailin to advise yet again this tee was out of stock. I was furious, and subsequently cancelled my entire order. I was very angry at the situation, not with her – and rightly so, in my opinion. How could they do this yet again? What is wrong with their system?

I have been purchasing Guess items for years and have spent so much money over this time. Where is the loyalty to consumers? I asked Kailin to have this escalated to a supervisor and this was ignored, in fact, she has completely ignored me and failed to reply to my last email asking this situation to be made right. I have been completely ignored and have heard nothing since the 18th of December. I am so upset and really feel they have let me down. Loyalty goes both ways and after service is extremely important. Very disappointed.

Sloppy service – Very rude unhelpful staff, Purchased items from store, system crashed , not the customers fault, now they are unsure if they can fullfill my order- which is a breech of ACL laws, - NSW Fair Trade have been notified, time to stop these rude girls and get Guess to pull it self together . Show details

Not worth 1 star under investigation by fair trading – Bag broke after 3 weeks and peeled. The female staff from online was rude and unhelpful Not worth the price, people Calvin Klein and Burberry have great stuff I definitely wont buy from them again.