Guess

Fantastic customer service – The staff at the DFO Brisbane were fantastic. They were all extremely helpful and had great customer service. The products are fantastic as well .We were treated with respect and courtesy. They helped find a suitable present for us.

Really easy to use and fantastic! – Super fast shipping, beautiful products, great customer service. I ordered a bracelet, it was beautifully packaged and as advertised. Shipping is very inexpensive or free and very safe. Definitely recommend

A long lasting and well worth the money item – I always buy my handbags from guess as they last around 2-3 years for every day use. While they may be more expensive, the quality and style is well worth the money. This goes for their clothing items as well. The material feels high quality and lasts a long time. I recommend guess to everyone.

Guess handbags poor quality – Don't waste your time and money with these over rated handbags. You will pay through the nose for simply the Guess name, not quality. I have had better bags from Kmart. My first and lass Guess bag I only 2 years old and the leather has come off. Rang and emailed Guess Australia only to be told it is my fault as I have mistreated the bag. Unbelievable. No repair or refund offered. Plan to take this further.

Dissatisfied! – I have spent way to much money on GUESS products and I was once a very happy customer until I purchased a watch, bracelet, necklace,shoes and was totally shocked with the jewelry as it was quite expensive. It was all gold jewelry,but did not look like gold more like a off dark yellow colour (ugly and cheap looking) the weight was there in the… Read more

jewelry, but I'm guessing that they use very cheap materials and the watch stopped working in 1 month, the battery died. IV replaced the battery several times IV only had the watch a yr. So yesterday I received my new sneakers ( Samara low rise) in off white I got them on sale for a very very good price, however women size (US 9) my size, are very tight for a size 9 and very, very stiff and way to tight, however all my other shoes are in a US Women's size 9, so I'm quite at a loss to why and they are rubbing on the sides of my foot and I literally can not walk in them without the rubbing, it hurts to walk in them and I shouldn't have to go up a size as I am a (US9)..The quality is there but, disappointed that they are so tight and very, very stiff....GUESS was once a very reputable company for their products, however over the yrs they have gotten cheap with their materials for the products! Sorry GUESS but I'm moving on and won't be buying anymore! I'm very disappointed in GUESS!

Shoes of poor quality, didn’t last 10 months and then told it was “wear and tear” – Shoes are poor quality, didn’t last 10 months. Received as a gift. 3 months into casual wear, the front of the shoes become loose. 9 months into casual wear of the shoes, the guess logo broke and the s fell off. Sent photos to guess and they advised after seeing the soles of the shoes (which are fully intact with no evidence of hard use) told it… Read more

was fair wear and tear. The logo falling off has nothing to do with wear and tear, and is only poor craftsmenship. Terrible customer service, awfully cheap product. Will not purchase from guess again.

Dont go here often but always feel welcome when visiting! The clothing range is very decent and has bigger sizes for me which is always a relief. While everyone loves the bag and wallet range, I quite like the everyday clothing myself, super comfortable and feels a good quality. The accesory range is decent and usually the range is very general, lots of crystal etc. Show details

I have purchased many Guess bags, all great quality. I have used the black guess back pack daily for two years (it’s also my work bag) and am only just looking to replace it. Great value for money

Purchased Guess white lace up shoes with a black logo on the side. I have worn them every weekend for three years and they still look and feel great. The sole is a little worn now but still plenty of wear left. I love them Show details

Nightmare Returns: A Jacket Purchase Gone Wrong – The return and exchange policy is horrendous. I recently purchased a new jacket and, due to not finding the tags it came with, I was unable to return it. The staff were arrogant and the products themselves are completely useless. Save yourself the trouble and avoid this place at all costs! Show details

Guess bags are expensive and not at all good quality. Doesn't worth the price – And there customer service do not do any action only apologies. I expected more professionalism in handling the issue. Show details

Refund given without explanation – Ordered online and 3 days later I received a text from PayPal saying I will get a refund from Guess.Guess did not bother to tell me why they cancelled the order.

Horrible – I bought a Guess handbag online and the letter G started to peel after couple of months by itself. I contacted customer care but they didn't care. I am not going to buy anything from Guess anymore.

Horrible online experience – Did a online purchase on 7/4/23 checked on the 11/04/23 when will it be sent was advise it will leave the warehouse in a day or two (online support) Checked on the 14/4/23 called the support team they couldn't even allocate my order was told i would be called back whole day went no calls returned , phoned them again was told she it would leave the… Read more

warehouse on 14/4/23 and they would make sure this would be sent . Thanked . Checking status online no confirmation no nothing got sent. I told them i was traveling and needed the item by 17th if it could be fast tracked. Crap service by such a big company , think twice if you want to purchase online . Such a shame . Next time i would rather spend my money else where for sure

Disappointing material but good concept – I recently purchased a Guess cross over phone bag in black from Strandbags online. It retails for approximately $70 but the low quality of the material makes it look cheap. It also puckers in the bottom 2 corners.The handle, zipper and lining is of typical good quality that I expect from Guess. A good concept of a crossover phone bag which is… Read more

lightweight and practical. However, check the quality in store, rather than ordering online. This is the first Guess handbag from Strandbags online that I have received of which I have been disappointed with. I rang their customer service and they informed me I could return it to a store.

Guess Handbag Disappointment – I’ve been a loyal Guess Bag Purchaser for many years…. Some would say I have more than 10 women need ! This weekend I went through my collection to lend a friend a specific coloured bag. Upon opening multiple cloth storage bags supplied with the handbags on purchase, I discovered multiple bags that seem to have fallen apart. Some still have… Read more

purchase tags attached. Needless to say I’m bitterly disappointed at the waste of hundreds and hundreds of dollars. Goodbye Guess I will never purchase again and rest assured I’ve sent photos to all my friends.

Buyers Beware of Guess dodgy handbag – I bought a largish red Guess handbag from Strandbags in Perth on Boxing Day sale in 2021. I had put it away in its protective bag and only took it out to use on my overseas trip last month. Unfortunately, not even 2 weeks into my holiday the soft quilted ''leather'' started to peel. My family and friends overseas thought I’d bought a fake Guess… Read more

handbag - how embarrassing! I contacted Guess customer care (not even close to caring!) explaining my concern. I received a email from Guess asking me to contact Strandbags with my concern and so I did, that was almost 2 weeks ago and nothing, not even an acknowledgment, needless to say I am now left $180 out of pocket for a Guess handbag that I hardly used! Certainly won’t be buying any more Guess products and I certainly won’t be shopping at Strandbags either!

Dishonest company and pathetic service – I ordered around 11 items from Guess official website and paid for them, Guess sent me receipt and order confirmation email on the same day. After approx 7-8 days they without telling me or anything refunded the money and cancelled my order. Upon checking they said the put the price wrong on the website and now there management is not willing to… Read more

send the items even though I’ve paid in full and they still got stock on there website. When I called to get some explanation why my order was cancelled, their customer service lady on the phone was an absolute pathetic person to talk to, no sign of customer service skill anywhere around her just arrogance. What a dishonest company, when I’ve already paid they should send the order as it’s their mistake not mine. NOT HAPPY JEN HERE… “GUESS WHAT” NEVER GOING TO BUY ANYTHING FROM GUESS. Obviously pig of kind management of GUESS

Disappointed – My Daughter has purchased two handbags for me and both of them have have white marks on the leather or whatever it's made of. The first bag was covered in marks and the store was not very helpful. We will not be purchasing anymore Guess bags. Show details

Poor quality – Guess clothing is very poor quality for the price that you pay. I have returned a blouse that frayed under arm after wearing it twice. Also zips are poor quality, and the hook fastenings tend to fall off because they are badly sewn on. Show details

Cheap purse – I bought a guess purse at t.j. Maxx. Within two weeks the lining was torn out. Of course I did not have the tags so that I could return it to t.j. Maxx because I had thrown them away because I expected the purse to last longer than 2 weeks! So I contacted Guess customer service. They seemed like they were trying to help me at first they ask for… Read more

pictures they claimed they were escalating my case. But in the end they could not care less. They said it was t.j. Maxx his fault. I said it's a guess problem because guess is written all over the purse. So I wasted money on a purse and time with their customer service. I would never buy another guess purse as it was cheaply made

Guess poor after purchase customer service – Bought a expensive guess handbag ($400-$500)for Christmas 2019 . In July 2021 the metal attachment from the strap to the bag broke. I went back to the Guess shop at Miranda after Covid restriction had finished but it was no longer there so went to strand bags and they told me to contact the company. This I did and was told 12 months warranty and… Read more

that they do not carry spare parts for bags so after 18months we might as well throw the bag away. Will never buy another bag from them.

Poor quality fake leather and trim – I bought a largish black Guess handbag from an overseas duty free store and put it away in its protective bag for 12 months before using it. I don't know the model name but it had a quilted leather exterior,3 large compartments, a side zip pocket and an attached key ring and gold handle which could be … Read more

used as a shoulder strap. Quite elaborate. I brought it into use around 4 months ago and it gets used around 4 hours 3 times a week. I kept losing things in it and eventually discovered one of the seams in an inside pocket was not complete and small objects such as coins and keys were escaping through this to between the lining and the outside bag. Then I noticed the piping edging was becoming shiny. It was plastic, sprayed with a matt finish of some sort which had worn off. Then the same happened with the lovely soft quilted ''leather'', which was microscopically thin and somehow attached to cloth underneath which now shows. I am totally disappointed with the poor quality of this bag. Never again will I buy Guess.

Very Disappointing – I bought a PU quilted jacket which WASN'T cheap to find that the leather is flaking at the top of the jacket. I have contacted Kailin in customer care service to be told that she has never seen this before which tells me the fabric is faulty. They have refused to replace or refund. I have also bought a white Guess bag a while ago to find the same… Read more

problem of flaking.

I would definitely keep away from guess products as the products fail to be durable, value for money and lack of customer service.

Horrible jeans horrible service – I bought a pair of jeans online when they were mailed out to me they didn’t look like the jeans on the photo even the colour was wrong I sent them back and waited a week and half for a refund . Customer service number no one picks up or bothers to call you back and the email response is another waste of time. I won’t shop with them again low… Read more

quality jeans made in China cheap material with a high price tag honestly I have bought target jeans with better quality.

Disappointed – I made a purchase in August 2020, with one of the items being short sleeve flowers tee. I was contacted by Guess online to advise this item was out of stock. I was disappointed, as at the time of the purchase, the system stated there was 1 item left in stock and I really loved the tee. I was provided with an apology and a 20% off on my next… Read more

full priced purchase.

In December 2020, I saw the same tee I tried purchasing in August and the system advised there was 1 left in stock. So, I purchased two so other items, to take up the offer of 20% discount I was offered in August. I must admit, I was hesitant to make this purchase, following what had happened, but thought I would give them another go.

The following day I called Guess, just to make sure all was ok with this purchase, especially after what had previously occurred. I was only able to leave a phone message and then received an email from customer care representative, Kailin to advise yet again this tee was out of stock. I was furious, and subsequently cancelled my entire order. I was very angry at the situation, not with her – and rightly so, in my opinion. How could they do this yet again? What is wrong with their system?

I have been purchasing Guess items for years and have spent so much money over this time. Where is the loyalty to consumers? I asked Kailin to have this escalated to a supervisor and this was ignored, in fact, she has completely ignored me and failed to reply to my last email asking this situation to be made right. I have been completely ignored and have heard nothing since the 18th of December. I am so upset and really feel they have let me down. Loyalty goes both ways and after service is extremely important. Very disappointed.