[Content Removed] Company - Also Currently running NEW company as [Content Removed] – Made an order on 14th Jan 2021. Have only received Zen Auto Desk replies months later. Website is now down too. Has been exposed on [Name Removed] as [Content Removed] as well and is currently promoting their [Content Removed] brand which is likely also a [Content Removed].
This company is a scam – I placed an order on 21st of August 2020. I granted them a lengthy amount of time to provide the product as they are allegedly 'made to order'. After 12 months I asked for a refund, to which they've responded 'sure' on multiple occasions, but they have never refunded the money. This business is a fraud
World champions at excuses – Had two orders fulfilled and the product was good quality but I am still waiting for my third order six months down the track. If and when they make and deliver it is fine but the only thing that they are consistently good at is making excuses.
Reviews with attachments
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Thoroughly enjoyed - loved the tastes and textures! – From the package arriving in it's cooled box, to opening up and tasting, these products were fantastic. I shared them with my sister who's vegan and we both agreed that the desserts were very unique and could tell they were made with quality ingredients. Loved the chocolate and coconut cookie the best, and the lemon slice. Would be happy to order again :) product sent: vegan dessert box Show reply
Gluten free goodness! So so delish! – These gorgeous GF treats were absolutely delicious! I enjoyed the unique flavours and was so pleasantly surprised by how fresh and flavoursome each treat was. The perfect afternoon tea/snack for entertaining your favourite people. Recommend!!! Show reply
Treats I can feel good about eating – I enjoyed all the treats except maybe the lemon slice. My husband & I have been eating very healthy but wanted to have a treat now & then so we decided to try these guilt free treats & we were not disappointed . Show reply
Positive reviews
Amazing – Amazing guilt free treats. I tried a range of the desserts and there was nothing I could fault. Very delicious and long lasting. Helped all my sugar cravings without feeling guilty for eating them. Thank you so much Guilt Free! Show reply
No fuss refund – I missed out on the goodies as something went wrong but I was given a prompt refund by an obvious caring team. Thanks for the no fuss refund and follow up..
Perfect dessert! – Such a wonderful range of treats! I love that the are all individually packed! The walnut brownies are simple amazing! The cookies make a perfect dessert after dinner without feeling guilty! Thanks for your delicious treats! Show reply
Negative reviews
This is a scam you’ll lose money and time – I tried to order these for my daughters birthday and ordered them 2 months in advance to try and they still didn’t arrive. I ordered and waited months for no product - got multiple emails explaining delays (still receiving these creative excuses months later) the refund process was long, drawn out and took multiple demands and follow ups then they… Read more
tried to tell me I had actually received 1 box. I spent at least 15 hours of my time resolving these refunds which I don’t get reimbursed for. If this was genuine company the minute I raised the complaint the refund process would have been easy and apologetic. That did not happen. Don’t risk your money. They are preying on the fact that people have food intolerances! That is horrific! To top it all off they even pay a person to record a personal video message to you using your name. I didn’t want a video - I wanted a product.
Hello Dee, My name is Suzanne and I work for Guilt… Read more
This business is a scam – Ordered in July and products still not received. Asked for a refund and their accounting department mysteriously has a problem for almost two months so far. Say goodbye to your money
Hello there Jenny, Alex here from Guilt Free. We are… Read more
ITEMS ORDERED 2 MONTHS AGO NEVER DELIVERED- – I'm rather bemused at the reviews written recently- or even this year! I ordered items in October that never materialised. When pressed I received an email saying they had halted production - due to lack of staff. No refind materialsed despite many requests. I lodged a resolution claim with Paypal and after a week of again no response- I upgraded… Read more
to paypal claim and the next day was granted a refund. For those in the same boat- I'd suggest contacting Paypal - or even your financial institute to see if there's any chance of a refund. After checking their facbook page- peole back in March were in the same boat.
Hey Abaybev, I'm sorry to hear this feedback. We keep… Read more (+1 reply)
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Recent reviews
Still Waiting – Placed my pre order in about March and I'm still waiting for my delivery to arrive despite so many broken promises and insufficient progress updates
Hey Jenny, I'm sorry to hear this feedback. We keep… Read more
Delicious! – Such a great range of treats that are tasty, satisfying and nutritious! Highly recommend! My favourite was the walnut brownie, it’s so fudgey and decadent. Show reply
Perfect Keto treats – I ordered the four flavour keto chocolate selection. I liked them all especially the kit Kat style. Can recommend! Hope you can order personal choice packs soon! Show reply
good to have healthy choices – very nice, much more affordable than buying from cafe. Great having delivered to home. A little difficult to establish the different flavours Show 2 replies
Guilt free chocolates so good – Healthy chocolates never tasted so good.Snickers & Cherry ripe delicious. Chocolates came well packaged & perfect condition Nutritional informarion was also provided so I can still have my choc fix treat & balance my diet. Show reply
Healthy treats never tasted so good! – Received the Keto box (Paleo friendly) over the weekend and absolutely loved it! It had such a wide variety of treats and turned classic desserts... HEALTHY! My favourite treats had to be those walnut brownies and chocolate chip cookie! I can't wait to see their other options and order some more Show reply
The chocolate box – Received the chocolate desserts today. The box was cold when delivered by courier. The chocolates were in perfect condition. The flavour of the desserts lives up to the quality of all the products of tryguiltfree. Show reply
Awesome variety of healthy treats – Such a nice range of different treats in the mixed box, and definitely tasted guilt free! Love how they included the nutritional information of every product - makes counting calories and macros so much easier. Show reply
Getting even better – Guilt Free Cakes and Biscuits are simply amazing and seem to get better each time they deliver. I'm sure they are refining their recipes or maybe I'm just appreciating them more each time but they seem to taste more delightful with each delivery. They deliver on time and without hassle and never disappoint in quality or taste, they make up a very… Read more · 1
satisfying reward for a diet program that achieves results and these desserts form a very big part of those results and enjoyment of the diet regime. Well done Guilt Free I'm now a permanent customer!
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An amazing take on healthy treats – I was delighted to try the amazing Mix Box, and was not disappointed. Each item tasted phenomenal, and it was great to be ‘guilt free’. Would definitely recommend to others. Show reply
Awesome Treats – If you are currently doing keto/paleo,or, you just like to things that are good for you, YOU MUST try these sweet treats, they are amazing, you can’t pick a Favourite Show reply
Decadent – I'm still waiting for my chocolate treats but I'm sure once they arrive they will be as delicious as the desserts..looking forward to try them..I've been kept informed regularly by email how things are going Show reply
Delicious - served them for morning tea – I chopped these up and served them for morning tea, everyone gave great feedback and were surprised when I told them they were healthy too! Will be ordering more soon! Show reply
Healthy and Tasty – Loved the raspberry coconut slice and the Brownie was great. For a product that is sugar free , low carb and grain free it really is a tasty treat . Very tasty . Show reply
the treats are divine – Delicious and so fresh. Really enjoyed the flavours. great variety for different diets. If you need a treat and not sure what your feeling than it’s perfect to find what your looking for. Show reply
Love the brownies and cookies! – Love these guilt free delights! Definitely recommend the brownies and the choc chip cookies - those are my fave. Quite filling and decadent. Perfect for a health conscious vegan like me! Show reply
Great healthy options without losing out on taste – I really enjoyed the vegan treats from the tryguiltfree box. For me, the erythritol in the choc chip cookie and the brownie were a bit overpowering but I am quite sensitive to sugar replacements. Loved the pear and almond cookie and the chocolate sablé, and was happy to share them with my little kids without worrying about the sugar hit! Show reply
Excellent - perfect for someone on Keto or low carb – The treats are fresh, tasty and there is a great variety in one box. Its hard to believe they are low carb and healthier option, trumps supermarket products. Highly recommend. Show reply
Good Product – I took part in the pre-order and there was a significant wait but was always advised what was going on. The first order had a couple of products I didn't enjoy but the others were great. Second order came quickly and all the treats were lovely, well packaged fresh and appreciate the included ingredients lists which would help people with allergies… Read more · 1
or those eating these products for health reasons. Will definitely order again and I wish them well with future products
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Hello Geofrey, Alex from Guilt Free here. We are very… Read more (+1 reply)