AI reviews summary
Pros
Cons
Verdict
Feedback regarding Guzman Y Gomez is deeply divided. On one hand, many patrons praise individual locations for friendly customer service, great flavours, and efficient operations. On the other hand, a significant number of diners report frustrating issues with inconsistent portion sizes, missing or incorrect items, and receiving cold food. Overall sentiment varies heavily by branch and visit, pointing to a need for better quality control across stores.
The last time my family ever eats at guzman.. Chicken in the street corn. 15 chips tatal in the queso fries. No meat at all in the $3 taco. I'm not saying a small rip off amount of meat I literally mean zero. Watching the children staff making the food infront of you not caring at all about the pathetic portion of anything they are serving. I actually left the place fuming mad about being extremely ripped off. I'm done for life.
Went to GYG Fortitude Valley and ordered the Street Corn and Queso Fries. Unfortunately, both were way too salty and we couldn’t even finish them. We let the staff know, hoping they’d at least acknowledge it or offer some kind of solution, but there was no real response or support. It honestly felt like our feedback didn’t matter. Really… Read more
disappointing, especially because we were looking forward to the meal. Hopefully they pay more attention to food quality and customer service in the future.
What a joke. The app is completely pointless. Ordered tenders and fries on the app, which took about 4–6 minutes to complete. I waited another 10 minutes before heading down since the app said it was ready for pickup. Arrived only to stand around waiting for another 18 minutes. Absolutely ridiculous service and a complete waste of time.
Reviews with attachments
Severs didn’t listen to us, gave us small meals when we asked for 1 medium 2 large and people screaming in the restaurant. Drowning out everyone’s conversations like, ladies we don’t need to hear your whole life story. And sitting across the room swearing around kids and talking inappropriate
Friendly staff – Great service, friendly staff, asked how our days been, apologised for waiting even though it was fast timing. Offered my 7yr old daughter icecream ot no charge.
Crawling insect in food and worse customer service at seven hills guzman y Gomez – The food we have been served was awful. There was a crawling insect ( baby cockroach ) in my food. Straight away I bring attention to service staff and she saw and admitted. I have request her to as I want to see manager on duty and the guy without apologies or any conversation talk back you want refund or another meal!! He also said it’s just fruit flies. What you want?? Refund or meal ??In disrespectful manner twice without any apology.
You post photos of nice fresh produce on the products but give nothing like this Its always slop Im sticking to zambreros
Ordered burritos and bowls from greenacres ,SA store The chicken was roasted to dark black, food was very cold like taken from fridge, big big chicken pieces, mini burrito bowl no chicken at all and filled with sauce mostly
In store, Caboolture, puchased mini buretto chicken meal with Lemon Ice Tea. Charged $9.90 for mini burreto and $7.00 for dink & fries = $16.90. On the website says above is $12 meal with $1.30 extra for iced tea = $13.30. I spoke to the manager and she said the staff are trained this way. Cashiers put in burrito then meal which charges extra $3.60.
My chicken burrito had a small piece of chicken bone in it. Not something you`d expect to find. Luckily I didn't swallow it. It was my first time trying this place and I was hoping to find it nice. The taste was incredibly bland and you get a better product with Old El Paso which isn't saying much. As it was a take away and I didnt keep my receipt I dont expect much of a response from them. This was at the Punchbowl, NSW store.
I ordered large fries, Sautéed Vegetable Mini Nachos With Guacamole and enchiladas staff give me this large fries looks like small fries, in nachos there are some mini peaces of mashrooms and in enchiladas they don’t any kind off souse and they add too much capsicum ….
First time to try not very impressed with it at all was cold I live 4 minutes away from there shop not very impressed with the cold food at all big wast of money
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absolutely horrified when i opened my gyg nacho bowl to find a STRAND of hair in it. this is really unnaceptable and the workers haor shpuld be tied back enough to avoid this happening. we shouldnt have to tolerate this as customers who spent over 50 dollars on this meal. and i couldnt finish this as i was disgusted with the hair.
The location was extremely dirty in the Rhodes Burrito Shopping Centre.
I ordered my meal and I got 2 $3 tacos. I was very disappointed as there was no meat, cheese or lettuce. The tacos were also very stale, this disgraceful and outrageous and I would love a full replacement for the order we placed. If I could I would give 0 stars. Very upset and disappointed.
- +1
⭐ 1 Star I ordered from GYG Richlands on 3rd October 2025 and was extremely disappointed with the food quality. The quesadilla I received was burnt, with large pieces of charred black residue stuck on it (photos attached). The burnt taste made it almost inedible. This order shows a serious lack of care in food preparation and quality control. Very disappointing experience.
I ordered a taco, and it was the most ridiculous thing I’ve ever seen it came with a bunch of salad and hardly any meat. What a lack of respect for the customer. On top of that, the attendant, an Indian woman, was extremely rude.
The drive through at Robina GYG was impossible to hear. The Cali burritos had hardly any chicken on them and pretty much were just a burrito with soggy chips, that i paid $15 each for.
Latest follow-ups
Cold food again – I understand that gng doesn't deliver food, but I didn't buy it from uber.... the food arrived cold, its not hard to deliver food at a reasonable temperature. Anyway this is the 2nd time uber vs gng has ruined my meal. I'm not a big fan of incompetence. Guz and gom , how about asking drivers if they have adequate food handling equipment ?
Follow-up · My follow up. I never really enjoyed Mexican type food. Closest I came is Indian, Sri lankin food. Amazing flavours. Mild only. Lol. I won't eat gng again. Unless I buy a franchise. Lol
Awful meal – Burnt chicken in burrito Stone cold chips Terrible won’t be back
Follow-up · Never will eat that trash again
Wrong order, argument & poor quality ingredients – Taco was filled with one teaspoon of meat, a shred of lettuce and a cup of cheese, not edible. Wrong order given in drive-thru, the staff at the counter wouldn't give correct order. Finally they agreed to a refund after arguing then magnanimously… Read more
allowed me to ask for my original order. Guy serving couldn't speak proper English so gave burrito instead of salad bowl. NEVER AGAIN. Rude staff, substandard service, bad food.
Follow-up · I do not eat there at all now due to the poor rectification ( non existent)
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Positive reviews
Had lunch at Guzzies today. Worne Ponds Geelong. Great service. Food was delicious. Kids got ice cream for free. Place was clean and staff were very efficient at their tasks.
When GYG first opened in Darwin their tacos were the BEST as the company used Chipotle seasoning for their spicy tacos. I had their spicy tacos today and all taco shells and ingredients were drizzled with the liquid hot sauce. There is a difference and these tacos are just not as great as they once were. Probably won’t buy again
Had a burrito,fries and coffee today from GYG but the fries were left out of the bag. Popped round the drivethu and the girls were so lovely. Quick apology and replaced with a large fries. Want to call out nice service, they were really just so lovely. The burrito was super yummy too. Mistakes happen and how we go about rectifying them really makes all the difference in life. Melton store
Negative reviews
GYG has gone completely down hill. Many restaurants don’t follow basic food hygiene and staff are rude and disrespectful. What was once a great restaurant is slowly losing my respect. I have made multiple complaints about food safety, hygiene and safety at their GYG restaurant in Campbellfield Victoria to no avail. Will no longer even consider… Read more
this restaurant for my food cravings as it is gone below what I can accept regarding food health and safety
Salads are gross. Someone had told me they were okay, but they are just lettuce and a meat/mushroom option and then a sickly dressing. That is not a salad. Even a Caesar salad should at least have some tomato or at a “ Mexican restaurant” some pico. I would suggest ordering it without the dressing, but then it’s just lettuce and a fatty protein. And with no spice or spice option. At a “Mexican restaurant”.
Online order was placed via their IOS app. My daughter went inside and waited for her meal whilst I stayed in the car with my 2 younger children. After 10mins, I asked my daughter to check with staff. Staff advised her “…it shouldn't be far away.” TWENTY MINS LATER, my daughter texts me if I've checked in, so I check. It states order still in… Read more
progress. So I walk in, leaving my younger children temporarily unattended so my 12 year old can go wait in the car whilst I sort this out.
As soon as I walk in, I see my printed receipt with my name on it up on order shelf. I ask staff, “what's happening we've been waiting for 30mins.” (this was genuinely 30mins too, no over exaggeration). Staff state they're waiting on the Burrito. I then press, stating we've been waiting for ages. They look confused AF. So, I ask for a refund. No hesitation whatsoever, staff walks me straight to the counter.
As refund is being process (which ended up not working anyway, still waiting to hear back from them), I ask what happened. Staff member states they didn't know we were in the store waiting. I asked, what else was I supposed to do on the app? It stated order was being processed. She advised, they saw the receipt but weren't sure if we were in there yet. So I asked again, what else can I do so this doesn't happen again? She advised, go up to the counter to tell them we're there (my daughter did this after waiting for 10mins).
Why on earth do we need to "let them know we're there" when the app already states we're there? Just make my d#mn food & call out our number, isn't this how it usually works?
Recent reviews
Actually terrible… I normally buy burritos after 10 pm… it’s been fed as if it is served to a stray dog… never ever will I try another G&G products… not once… multiple times… got stomach upset couple of times after eating stuff from G&G…
Went in store at Rothwell with my grandchildren. We stood waiting to be served for between 5-10 minutes without anyone even acknowledging our presence. There were at least 5 employees present. Finally ordered. Kids nachos with chicken - the chicken was burnt and inedible. My nachos had a tiny dollop of avocado and tomato and a decent amount of… Read more
beans. Hardly any cheese visible. Burrito wax probably the best meal. Sorry but I won’t be attending this place again.
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