26 reviews

50% · 1311 · 42%

Return Claim MadeYes · No
Product Quality
Customer Service


26 reviews
Aaron Jenson
Aaron Jenson

Don’t waste your time

Don’t go to GYC Peakhurst to get machinery fixed or serviced. They hold your equipment for weeks and don’t even look at it. Make sure you get a completion date not just an estimate. We have an account and still waited 2.5 weeks and the didn’t even look at our blower I picked it up and went to FARM CITY and they fixed it straight away. Absolutely terrible from GYC.
Some boss sent my work an email demanding I remove the review. Not going to happen.
FARM CITY so much better. Show details
Product Quality
Customer Service
Charles J
Charles JSydney, NSW

Outstanding customer service

Searched, found and replaced mower wheel that I had been trying to find for weeks. Peter went over and above expectations. Outstanding service. Show details
Mark F.
Mark F.

Disappointed service

Sent a 2 week old Stihl 131r new snipper in fire warranty 8 weeks later returned back broken.
Returned again tried to charge us $140 of called for a service (not asked for or callled on)
Try to return and still is broken had video evidence .

Wasted $600 on staff wages sending back same under 4 week old new snipper back and forth to now be told call Stihl yourself and lodge a complaint. Show details

AlfioSydney, NSW21 posts

Not a great first experience

I went here to review lawn mowers, the first guy I meet seamed nice he said someone will be with you, the second guy I got, asking him about lawn mowers people reviews on Product review, he said I should believe what people write, so all the good reviews GYC got I should not believe?. not a great first impression. If I was a lawn mower salesman, I would know about the lawn mowers i sell and my competitors. Show details
Carlo Trovato
Carlo TrovatoSydney, NSW

Best customer service in town

I was served by Peter today at the Kirrawee branch. He took the time to test out a piece of equipment I was enquiring about prior to purchasing. Despite what seemed like he might’ve been recovering from any injury, he quickly sourced all of the products I was after and I was on my way in no time.
Would have to be the best customer service I’ve experienced in all my 5 years of coming to GYC.
Cheers Show details
FraserSydney, NSW
  Fair Incentive

Service with a smile

Today we were in store at Kirrawee and Joel was so helpful. He was very helpful in the advice and information that he gave us in purchasing a Honda whipper snipper, he set it up for us & showed us how it all worked. The staff were very helpful. It was nice to find friendly service which these days is rare. Thank you Show details
Duncan McPherson.
Duncan McPherson.2 posts

What fantastic customer service!

Went looking for a part for a Stihl whippersnipper thinking that the item would need to be ordered. Had it in stocks much to my surprise. Demonstrated how to reload the line on the new replacement part as it loaded differently from the original. I'm over 70 years old and have NOT had customer service like this in at least 40 years. 100% professional. I'll be back! Show details ·  1

They forget part of order every time

Ok. So I’ve only been twice but never again, food is ok but each time they have left out part of order in drive through.
Sam k.
Sam k.

Excellent product and salesman

Purchase the time cutter mx4275 and other Stihl products and I was very satisfied with the product. I was served by Liam in nerallen Gyc he was so helpful, friendly and knowledgeable about the products that was reason I decided to buy everything there. But also they would beat any price out there. And the toro timecutter mx4275 ride on mower Is a fantastic machine great investment for my small acre land. Show details
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Roslyn Maddox
Roslyn MaddoxSydney, NSW2 posts

Waiting 8 months for new engine

I took my lawn mower in to have the engine replaced, in February. 8 months later, still waiting. Not happy jan.
Craig Wild
Craig WildSydney, NSW2 posts
Juan G.
Juan G.Sydney Surrounds, NSW15 posts

Brush-cutter was bad but noting compared to their Customer Service

Called GYC Kirrawee where i bought a brush cutter to order some parts, turns out they stopped selling that particular brand which is fair enough but the total lack of customer service was disgraceful, the guy didn't want to know anything about it.....i have bought a lot of products from them the last 8-10 year and i couldn't even get a referral of where i might be able to get the help i needed.......Buyer beware, there are a lot of good shops out there that will appreciate the business these a-holes don't deserve it believe me.. Show details
Jonathan T.
Jonathan T.Sydney, NSW3 posts

Rover 855 - not fit for purpose

The mower is difficult restart (which you need to do each time you take your hand off the handle). Almost impossible to pull back because the skirt is so low at the back it catches in the grass. The rear wheels have almost no grip so the self propulsion only works on the slightest on inclines. And after less than an hours use it is worthless - GYC says 'we don't do trade-ins'. But if you are looking for a mower that will give you more of a workout than any push mower you have ever used you should buy a "SELF PROPELLED" Rover 855. Oh and the red plastic cover on the engine is held on with two small plastic central clips, designed to break easily.
Hunter26 posts

Good on sales bad on customer reviews

I bought a Briggs & Stratton Sprint 3200 pressure washer from CYC for delivery. The sales service was good and prompt and the product 'was okay but!' I wrote a balanced review on GYC's request but because I was truthful about the product's negatives it was never shown on their sales website. So don't rely on GYC's customer reviews as they only seem to publish the very positive reviews. Show details
Product Quality
Customer Service

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