Pathetic Customer Service- Buy Elsewhere
On Easter Saturday, I went in GYC to buy a Stihl FS45 brush cutter for my son. This machine is currently on special everywhere for $229. The reason why I wanted to buy the FS45 is that it I have had one for many years and found it to be a good reliable workhorse that I have never had any trouble with.
The sales person I was dealing with told me that the Honda UMS 425 brush cutter was a much better machine than the FS45 and then told me that it was on special at $279 (a $40 saving on the recommended retail price). I then told this person that a...
Forgot to fully service.
Put my chainsaw in for service after I gave up on repairing it myself.
Needed new fuel lines and a tune.
I stipulated that I had replaced the spark plug and I needed it tuned.
Got it home after repair and it wouldn’t run. It would start but continue to stall.
I was also billed for a new spark plug.
Took it back and they tuned it and refunded the cost of the spark plug. Happy with their rectification but why wasn’t the service request read and acted upon in the first instance?
I came in to the old store a few months ago to purchase a sparkplug for my mower. I bought the old plug with me for reference and I was asked so many irrelevant questions, eventually was given a plug from a different maker and I left as that took 20 mins. 6 months later I went in for another plug as previous wasn't working anymore and after waiting 10 minutes, again, was told they didn't have any and that I couldn't have bought the last plug from them as they never sold that brand. I walked out muttering something about incompetent staff and service in this country died in the 80s.
Only interested in selling new mowers
At gyc leppinton they are only interested in selling new garden products and charging extra for repairs if you need any parts you're be ignored because of not much profite will be made ordered a part for my chainsaw and after a week waiting for it I gone to the shop and was told that I have never ordered anything and treated me as a liar
Online Can't Replace This Kind Of Expertise ...
Ever bought something online, it arrives and it's not what you expected? Most of us have. Maybe it doesn't quite fit your needs or a detail was left out or the workmanship isn't as good in person as it looked on your glossy computer screen. This occurred to me when I was getting my Stihl Blower serviced and enquiring about a chainsaw the other day at GYC.
While chatting to the sales guy I was reminded that good old fashioned face to face expertise is worth a few extra dollars. The absolute detail of the product I was enquiring about, as ...well as other brands GYC didn't carry was refreshing. What also struck me was the fact they didn't discredit the products they didn't carry - possibly because they may also sell them as trade-ins, but regardless there was a real respect and knowledge for the equipment. Another customer, enquiring after a Honda Lawn Mower was also taken through the range in great detail and interestingly enough was recommended the lower price model based on their needs. Again, overhearing their conversation - yes I eavesdroped - the salesmen's understanding of the customers needs and the detail of the range of mowers and their specifications was impressive. Of course these guys aren't lawyers or CEO's but who wants to talk to a lawyer about a whipper snipper or chainsaw? (Unless your involved in an incident with a CEO and a Chainsaw - and some of us have.) The GYC guys at Castle Hill, where I service my gear, are down to earth blokes who know gardening equipment. What more can you ask for? Next time you think about buying a specialist item online think twice and checkout a local store - you might be surprised at how similar the prices really are and how good it is to speak to someone who knows what they're on about. Terrific Service And Excellent Product Knowledge Guys need a shave.
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