GYC

Brilliant customer service. They informed that they were out of stock for the spindles I needed and had to order from suppliers. They kept me informed of the status of the order. The delivery was very prompt after they had received the parts. Would highly recommend. PS. Their pricing is a bonus.

Bad service and warranty – Would give 0 stars if I could. Had my mower serviced at Narellan with a new pull cord and blades 3 months ago, the pull cord has now frayed and they said they cannot fix under warranty, I would need to pay again.

11 out of 10 for service and quality products – Highly recommend for all lawn mowing needs . Quality products at competitive prices . After service / maintenance excellent . Very big thank you to employee BIll for his assistance and knowledge whenever needed . Absolute gentleman.

Don't Bother – Rang Narellan twice no answer,left a message as to what i needed,still waiting for the return phone call and now i am a day older,got on their website and sent a text and got a reply straight away saying we will contact you shortly,that never happened,would never waist my time again,would rather put up with Bunnings .

Don't buy from GYC Thornleigh – I only gave GYC Thornleigh 1 star because there was no option to give zero stars. The old overweight bloke who needs a bath has a serious attitude problem. I'd rather sweep leaves than buy from GYC again. Took my blower in because it had a problem and paid $50. They called back and said its not worth repairing so I said I'd pick it up because I… Read more

can use it for spares on my other Stihl. Went to collect it and gave my phone number. The phone was registered to both my personal address and my company address. Too hard for him to work out which one. He stormed off and bought it back and slammed it on the bench. No, would you like to buy a new one, not even polite enough to say goodbye just silence.

Do not buy online if you wish to return an item – I inquired with GYC to confirm the battery charger I would need for my VICTA battery. They posted me an item that was incorrect and regardless that I acted on their advice, I was liable for all postage. It was suggested that I could drive from Canberra to Sydney and the refund would be made. My advice to shoppers is to look on line for their… Read more

store addresses otherwise do not buy online. A $49 dollar battery charger that I had to return has cost me about $30 in postage.

Don't order online!!! – Ordered Self Propelled mower online. They took order, with pickup date, time and store location. I called the CastleHill store next day for pickup, the order wasn't ready even though they acceped the order online for the store and time. The staff told me they don't know when it will arrive but whenever it will, they will give me a call!!! What… Read more

a nonsense, why would you take an order and let a customer select time and store location when you know, you wont be able to get the order ready for pickup.

Update- pickup was scheduled for Wednesday and today it's Saturday, the order isn't ready yet!

Don’t waste your time – Don’t go to GYC Peakhurst to get machinery fixed or serviced. They hold your equipment for weeks and don’t even look at it. Make sure you get a completion date not just an estimate. We have an account and still waited 2.5 weeks and the didn’t even look at our blower I picked it up and went to FARM CITY and they fixed it straight away. Absolutely… Read more

terrible from GYC. Some boss sent my work an email demanding I remove the review. Not going to happen. FARM CITY so much better.

Outstanding customer service – Searched, found and replaced mower wheel that I had been trying to find for weeks. Peter went over and above expectations. Outstanding service. Show details

Not a great first experience – I went here to review lawn mowers, the first guy I meet seamed nice he said someone will be with you, the second guy I got, asking him about lawn mowers people reviews on Product review, he said I should believe what people write, so all the good reviews GYC got I should not believe?. not a great first impression. If I was a lawn mower salesman, I would know about the lawn mowers i sell and my competitors. Show details

Best customer service in town – I was served by Peter today at the Kirrawee branch. He took the time to test out a piece of equipment I was enquiring about prior to purchasing. Despite what seemed like he might’ve been recovering from any injury, he quickly sourced all of the products I was after and I was on my way in no time. Would have to be the best customer service I’ve experienced in all my 5 years of coming to GYC. Cheers Show details

Service with a smile – Today we were in store at Kirrawee and Joel was so helpful. He was very helpful in the advice and information that he gave us in purchasing a Honda whipper snipper, he set it up for us & showed us how it all worked. The staff were very helpful. It was nice to find friendly service which these days is rare. Thank you Show details

What fantastic customer service! – Went looking for a part for a Stihl whippersnipper thinking that the item would need to be ordered. Had it in stocks much to my surprise. Demonstrated how to reload the line on the new replacement part as it loaded differently from the original. I'm over 70 years old and have NOT had customer service like this in at least 40 years. 100% professional. I'll be back! Show details ·  1

They forget part of order every time – Ok. So I’ve only been twice but never again, food is ok but each time they have left out part of order in drive through.

Waiting 8 months for new engine – I took my lawn mower in to have the engine replaced, in February. 8 months later, still waiting. Not happy jan.

Warranty not honoured - don’t buy here – I spent 9.5k buying zero turn mower after much researching etc into such a substantial investment and I thought going with a bigger company would be safer. Mower got dropped off on Thursday did 4/5 hrs mowing and put in shed next day went to use and blade belt broke. Great I thought. Here where fun starts, rang workshop and they where surprised… Read more

and send they will need to pick up and once in there put on new belt and check all pulleys etc are working ok, etc. got picked up week later on Friday.

I waited and rang up on Wednesday chasing mower, a office girl answered workshop phone and said I’ll just pull out ur paperwork and she read it and said mechanic looked at belt and says I have been mowing thick wet grass and belt not covered by warranty!, I said no I haven’t grass was dry and I had to mow it 3 times at high, medium and low setting to mow grass, but my version was totally disregarded as they made up there minds, I then was informed I had to pay transport costs, labour and new belt costs I said what, I then asked when mower will have a new belt and when I can have it back, she said they don’t have any belts at moment, fun begins. I then said so mechanic said they would fit new belt and ensure pulleys etc where aligned etc and not rubbing, but how can you have done this with no belts!! I said so how have you done all the checks etc to ensure belt didn’t break from this and won’t happen again when I get back. she said, I’m sure they did the checks etc, I said but you just told me you had no belts!! She told me she would check with mechanic and see what was done.

Return call and I get informed that as there was no belts no checks were done and they have up on lift now checking pulleys, and she spoke to manager and transport and labour will be removed but belt still not covered by warranty and I have to pay $73, I was thinking am I in wonderland, they just admitted they have not done proper checks with belt on but still my fault and I have to pay.

At this point I was getting annoyed at dealing with this girl who no matter what was right in every aspect even when I caught them out and she admitted it, please note I at not time swore etc, but was very annoyed, 10k, and one day into a mower, not only do I basically be told I’m lying about the wet/thick grass but they also didn’t and can’t do checks as no belt. I then basically hanged up before I totally lost my !!!

I then rang back after calming down, but surprise, surprise, same girl answered and she’s still right no matter what, I having had enough said when can I look at getting my mower back, and then got the current get out of jail card read to me, DUE TO COVID, we don’t have any spares, including belts for mower and there trying to find one, I said once belt replaced just return my mower which I have had out of my possession longer then in haha, not funny. And it will not be your problem any more as you won’t see it again I’ll get it serviced down road at local mower shop and she said oh who, where! I said don’t worry it won’t be your problem. So bottom line is I get told I am lying about how I used mower and proper checks etc not done on mower but it’s still all my fault. If anybody else can see the funny side in this please laugh, as I’m not so at moment I spent nearly 10k on one day mower that is not covered by warranty over a $73 belt that apparently the thick/wet grass I supposedly mowed melted and then wore away and snapped my belt!! heaven forbid if it was a major issue there’s no way it will be honoured!

My advice from this experience do not buy a mower from these people at all.

Excellent Customer Service I will go definitely back again for sure – I am very happy and really satisfied with my purchase from GYC Mower Depot as I have never bought anything from GYC so it is my first purchase from GYC Today this GYC is a massive mower shop and they have a lot of variety of Brushcutters Blowers Hedge Trimmers Lawn Mowers Ride on Mowers such as Zero Turns as well compared if I went to a small… Read more

mower shop to choose from like Camden Mowers for example that it is a smaller shop and they have less variety of Gardening Equipment to choose from but The Team in GYC Mower Depot in Narellan were fantastic and extremely polite and very helpful and I would highly recommend GYC Mower Depot in Narellan to other people as well and Stephanie from GYC Mower Depot in Narellan who served me she was really helpful

Brush-cutter was bad but noting compared to their Customer Service – Called GYC Kirrawee where i bought a brush cutter to order some parts, turns out they stopped selling that particular brand which is fair enough but the total lack of customer service was disgraceful, the guy didn't want to know anything about it.....i have bought a lot of products from them the last 8-10 year and i couldn't even get a referral of… Read more

where i might be able to get the help i needed.......Buyer beware, there are a lot of good shops out there that will appreciate the business these a-holes don't deserve it believe me..

Rover 855 - not fit for purpose – The mower is difficult restart (which you need to do each time you take your hand off the handle). Almost impossible to pull back because the skirt is so low at the back it catches in the grass. The rear wheels have almost no grip so the self propulsion only works on the slightest on inclines. And after less than an hours use it is worthless - GYC… Read more

says 'we don't do trade-ins'. But if you are looking for a mower that will give you more of a workout than any push mower you have ever used you should buy a "SELF PROPELLED" Rover 855. Oh and the red plastic cover on the engine is held on with two small plastic central clips, designed to break easily.

Good on sales bad on customer reviews – I bought a Briggs & Stratton Sprint 3200 pressure washer from CYC for delivery. The sales service was good and prompt and the product 'was okay but!' I wrote a balanced review on GYC's request but because I was truthful about the product's negatives it was never shown on their sales website. So don't rely on GYC's customer reviews as they only seem to publish the very positive reviews.

Rather pay more – Went to GYC Thornleigh to buy a honda trimmer,said to the salesman what I wanted,he got it down and as we walked to the counter he was asking others if they needed help disregarding me.He only had 1 word answers and could not even give me my receipt but told a younger member of staff to deal with it.Never again made the whole experience awful,would rather pay more then ever go there again,Steve. Show details

Excellent Customer Service – I bought a Honda HRU19M2PKU lawn mower online and couldn’t be happier with the service. I required further advice upon receiving my mower and they couldn’t have been more helpful. Couldn’t recommend them highly enough. Thank you Mitchell from the Kirrawee store for his useful advise. Show details

Pathetic Customer Service- Buy Elsewhere – On Easter Saturday, I went in GYC to buy a Stihl FS45 brush cutter for my son. This machine is currently on special everywhere for $229. The reason why I wanted to buy the FS45 is that it I have had one for many years and found it to be a good reliable workhorse that I have never had any trouble with. The sales person I was dealing with told me… Read more

that the Honda UMS 425 brush cutter was a much better machine than the FS45 and then told me that it was on special at $279 (a $40 saving on the recommended retail price). I then told this person that as it was my son who I was buying the machine for, I would first talk to him over the weekend and let him decide which machine to purchase. I then left the store and after talking to my son over the weekend, he decided to get the Honda brush cutter instead of the Stihl one. However, this morning (the Tuesday after the Easter long weekend) I went to purchase the Honda machine and was informed that the price had increased $10 to $289, as the $279 promotional price offer had lapsed over the Easter weekend. While the $10 increase in price is not significant, it would have been nice if I'd been told on Saturday that the price was going to be higher today than it was on Saturday, because if that was the case I would have contacted my son (who was on holiday up the coast) earlier and probably bought the Honda on the same day. As I said, the $10 price increase is not that much, but surely if there are promotional offers in place, customers should be made aware of their expiry dates by GYC staff because if, for example, the saving was much greater than, say, $10, it would be most annoying to miss out on a substantial discount simply because a GYC employee failed to inform a customer of the expiry date for promotional offers in place on the day a customer attended the store. Clearly, most people like to assess their purchase options before buying, as was the case with my son, so perhaps it would be prudent if GYC was to train all its salespersons to specifically inform customers exactly when promotional offers end, instead of having customers return to buy an item they thought was still discounted and then finding out that it was no longer discounted, thereby leaving them with a most unpleasant buying experience that will most likely dissuade them from ever dealing with GYC again. As it stands now, my son and I have, on principle, decided to go to another lawnmower outlet and purchase the Stihl S45 for the same price we could have bought it for at GYC. Great work GYC!! Instead of selling a more expensive brushcutter, you have now missed out on a sale altogether. Hopefully more potential customers will do the same instead of wasting their valuable time dealing with the very unhelpful and unprofessional staff at GYC.

Forgot to fully service – Put my chainsaw in for service after I gave up on repairing it myself. Needed new fuel lines and a tune. I stipulated that I had replaced the spark plug and I needed it tuned. Got it home after repair and it wouldn’t run. It would start but continue to stall. I was also billed for a new spark plug. Took it back and they tuned it… Read more

and refunded the cost of the spark plug. Happy with their rectification but why wasn’t the service request read and acted upon in the first instance?

A good experience – First time I have used these people. They serviced my Honda Water Pressure Machine, Wacker Neuson Compactor and Stihl Blower Vac. These people are helpful, prompt and knowledgeable. A very good experience thanks. I will be back.

This product perfect – It’s very light and battery operated and only weighs 3 kg And very easy to use perfect for around the garden . First time owning one best thing we did in buying it .

Professional services and advise – Excellent service and helpful advice. Promptly response. Can't ask any more. Keep up, GYC. Will be back again for services.

Good service – Came across Jason at Thornleigh The guy is a guru. Tool time and knows his stuff. You don't find good service like that anymore Keep it up GYC

Old fashioned service – Have recently bought a line trimmer and chainsaw from GYC Kirrawee. I can't wrap these guys enough about their service. Take the time to explain everything to you and answer any questions you may have. Will definitely be back.

Only interested in selling new mowers – At gyc leppinton they are only interested in selling new garden products and charging extra for repairs if you need any parts you're be ignored because of not much profite will be made ordered a part for my chainsaw and after a week waiting for it I gone to the shop and was told that I have never ordered anything and treated me as a liar Ray

Online Can't Replace This Kind Of Expertise – Ever bought something online, it arrives and it's not what you expected? Most of us have. Maybe it doesn't quite fit your needs or a detail was left out or the workmanship isn't as good in person as it looked on your glossy computer screen. This occurred to me when I was getting my Stihl Blower serviced and enquiring about a chainsaw the other… Read more

day at GYC.

While chatting to the sales guy I was reminded that good old fashioned face to face expertise is worth a few extra dollars. The absolute detail of the product I was enquiring about, as well as other brands GYC didn't carry was refreshing. What also struck me was the fact they didn't discredit the products they didn't carry - possibly because they may also sell them as trade-ins, but regardless there was a real respect and knowledge for the equipment.

Another customer, enquiring after a Honda Lawn Mower was also taken through the range in great detail and interestingly enough was recommended the lower price model based on their needs. Again, overhearing their conversation - yes I eavesdroped - the salesmen's understanding of the customers needs and the detail of the range of mowers and their specifications was impressive.

Of course these guys aren't lawyers or CEO's but who wants to talk to a lawyer about a whipper snipper or chainsaw? (Unless your involved in an incident with a CEO and a Chainsaw - and some of us have.) The GYC guys at Castle Hill, where I service my gear, are down to earth blokes who know gardening equipment. What more can you ask for?

Next time you think about buying a specialist item online think twice and checkout a local store - you might be surprised at how similar the prices really are and how good it is to speak to someone who knows what they're on about. Terrific Service And Excellent Product Knowledge Guys need a shave.