Half Price Shutters

Worst experience and low grade Venetian blinds – We contacted Seven Hills branch for our Venetian blinds and plantation shutters, we paid in advance half the amount and were promised 6-8 weeks on installation however it took three months to install Venetian blinds, edges were not painted and installed cracked slates. They were not answering my calls initially and after calling the bank to… Read more

reverse the payment then they started to answer my call. I was able to recover plantation shutter payment and agreed with them for the Venetian blind installation. The quality was absolutely appalling such as cracked slates, edges aren't painted, waste of money.

Terrible service, would not recommend – Had all shutters except one installed in January, was told 1 was incorrect and on back order. Have been ringing / emailing weekly for an update or to get money back, no response just get completely ignored. Rip off merchant would not recommend. Show details

EXCELLENT – I ordered a plantation shutter for my kitchen window, which was installed yesterday. When I came home from work, I was delighted, very happy with the service and finished job. Would definitely use Half Price Shutters again, thank you. Show details ·  1

Half Price shutters Canberra – Just had 2 electric roller shutters installed by Half price shutters. They were excellent the installers done a good job and was easy to get along with likewise were the electricians. Girls in the office good to get along with also so was mark when he came to give a quote From my dealings with half-price shutter, I would recommend them. Show details

Half Price Shutters - Good operators from start to finish – What a great experience from dealing with Marco, who was punctual and very informative when providing a quote for a roller shutter, to the installation being a well-orgainised and precise exercise literally to the minute! As the installer had completed his work on the roller shutter installation, so the electrician arrived to connect the electrical component. Very pleased with this company's ethics and operation.

Don't leave a deposit with them – Be careful!!! after our Sydney friend put down their deposit they never heard from Half price shutters again. When they ring their 136121 number no one answers, when they email the sales no one replies. The company is going through some kind of transition, no one is running the office. They even closed the Sydney showroom so you won't find them.… Read more

Our friend is talking to Fair Trading hoping to recover some of the loss, be careful not to fall into a victim.

After Sales Service – Had shutters installed 8/8 contacted them the day after with some concerns have sent several emails left three messages to call me and 3 weeks later nothing. Show details

0 stars – Ordered 1 shutter,they said 4vweeks. It's close to 7 weeks now and 0 communication. Spoke to the sales rep who they have handling customer complaints now,due to most employees resigning and company has relocated online. He keeps on stuffing me around with no legit answers. Has no idea what's going on (lying through his teeth) have cancelled order… Read more

as I don't want to lose more money. Manager refuses to speak to all the people who are waiting. Stay away from this company,no communication whatsoever and job not done. O stars for them.

I wish I had a 0 star option! – We ordered the shutters and it took 3 months for them to be installed. It turns out they ordered and installed the wrong product and we called to get this checked. They sent out a rep to investigate and he acknowledged the wrong product had been installed. Then silence for the next 3 months....nothing...no communication. So then we start to call… Read more

and we get the old "its on its way" fob off each time. No one can tell us when they will be replaced. Trust me avoid this company and buy anywhere else. Literally anywhere else. In fact we found a great company who manufacture in Sydney and install within 2 weeks. We will be recommending and using them instead.

$4000 worth of shutters that don't work – Got 5 shutters installed. They didn't close the first night after installer left. Called the next day. The installer said he knew what was wrong.....so why would he have left the previous day if he knew they weren't working?? Came back a few days later to 'fix' them. They worked for 2 or 3 days, then got stuck, wouldn't come down at all or started… Read more

to come down then slammed down. Called and spoke to the general manager who said he would come out and fix them. Told us not to wind them all the way up- WTH!! And supposedly 'fixed' them again. Now about a month later, one will not come down at all. Emailed the office- haven't heard a thing. The thing is, we have had two other shutters installed years ago with no problem but now have been stuck with the crappiest shutters that don't work as they are meant to. Not happy. Avoid this company

Incompetent employees – I fitted 2 blinds on my unit 16 years ago and the fitter put the roller the strap runs across in incorrectly. The result of this is that the straps constantly rubbed on the edge of the fittings. I have replaced straps on several occasions. The last time just recently. I was quoted $340 to replace the strap, almost double the last time I had this… Read more

done. So I asked how much to put motors in, they quoted $870 per shutter. I thought that was reasonable, and placed an order and paid a deposit. The fitter arrived when stated and fitted the motors, and said you must pay me the balance and the electrician will be along soon after I leave. The electrician arrived late in the afternoon, and as soon as he arrived he said one of the motors was fitted on the wrong side. It needed to be on the side nearest to the cavity of the external brick wall of my unit not the solid internal wall. He rang the guy that fitted the motors and he didn't care. The sparky handed me his phone and I spoke to him and offered him extra money to return and rectify his error, and he agreed. Then the sparky was going to leave without doing either shutter and I implored him to the one that had fitted correctly, and he did so. That was 3 weeks ago and neither of them have returned to honour their commitment. My son in law is a sparky and has agreed to come and finish their stuff up. He doesn't work for free.

CHEAPEST IS NOT ALWAYS THE BEST!

Very disappointed – I put my order on the 4 th January the website said 10 to 15 work days today 14th February still waiting and haven't heard back for an update. Definitely last time I deal with this company Show details

terrible service – weve had this roller shutter installed nearly 12 months now it works but looks terrible we complained that it was still letting light in the installer came back and just shoved expander foam in the sides of it its everywhere and looks dreadful rang them again and they said we would be the first customer after christmass to see its now november and emails and calls later nothing still Show details

Slow. All promise no action – I was quoted a good price for 1 x roller blind so went ahead with deposit on November 2020. I was assured it would take 2-3 weeks for installation, possibly only 1 week as it was only 1 standard size blind. Well of course once Half Price Shutters had my 50% deposit, things slowed down considerably. It took over 8 weeks for the roller blind to be… Read more

ready & installed. What a joke. I ordered it 6 weeks before Christmas and got it 2 weeks after Christmas. I only had one blind so it didn’t really ruin any renovations etc but if you are after a quick turnaround or any order bigger than 1 blind, do yourself a favour and buy elsewhere. I also received a quote for plantation shutters for another room in my house but chose to wait before going ahead. Thank god I did as they were big on promises and pathetic on delivery. I will never use Half Price Shutters again.

Worst Quality Service & Dishonesty – Ordered and paid for shutters to be delivered and installed in 6 weeks. Were told the shutters were Australian made but now after waiting 15weeks have been advised the shutters are made in China. After several delays, installation was booked for yesterday and at the end of another day off work on my part, I was advised late in the day that… Read more

installation could not occur. So another day off today for installation and the two men arrived to complete the job but were unable to do any work as a key piece of the order was missing. The company’s solution is to order the missing part from China and hope it arrives in about 6 weeks. There is no evidence of helpful customer service or attempt to deliver on their contract once they have your money. Be prepared to engage Fair Trading to get what you paid for or your money refunded.

Customer service sucks big time – Highly disappointed with this service. Got 5 shutters installed only 3 months ago, and one broke in the morning, as I attempt to open them. Called them and the lady already stated that was our mistake, without having anyone to come and see it. I’m now stuck inside, no being able to walk in the patio for 3 weeks!! As they don’t have anyone available earlier! Look somewhere else for shutters! Customer service sucks big time.  Show details

Very disappointed – Already have their shutters on the front half of house. Quote for 6 more windows. Mentioned the original shutters have faded and are now a different colour to frame: answer if that happens it would be in the first 2 years, we now have a different manufacturer. It happened later than that. Original warranty 5 years now it is 3 years, I think that speaks for itself! Show details

Should have installed these sooner – We had outdoor window shutters installed end of last year. From start to finish we found the service excellent. Product excellent too. Our quality of life is so much better! Show details

Love my new shutters! – I absolutely love my new shutters. They were delivered within the time frame quoted, girls on the phone were extremely helpful and the installers arrived on time! Friends and family have all commented on how much they have transformed my home.

Very Bad Service – Only half a job done and no want to finish job or answer any requests O out of 10 ,bad service no follow up job not finished ,had to cancel balance And go to opposition to finish job Show details

Issue resolved – Half price shutters ( Enterprises ) has made every attempt to resolve some issues including reordering the Shutters. Half Price Enterprises and myself have now reached an agreement with a satisfactory outcome.

Broken promises – Paid 50% deposit for shutters that were promised in 2-3 weeks. More than 6 weeks later, and countless phone calls, I am still waiting! Calls not returned! Will update this review when/if installed. So far not at all happy.

Disappointed with every aspect of our deal with them – We used this company not he recommendation of a friend. Our experience was completely appalling. First, they lied about installation time. It took 3 weeks longer than they promised before they turned up. Secondly, the guy who installed it made a terrible mess all over the place, which took a lot of work to clean up both at the site he did his… Read more

modifications and at the installation site. For example, aluminium metal filings (a lot) were just thrown into the garden beds and needed to be removed and new much replaced. The motor on one of the rollers didn't work and it took a month before it was fixed. That is, a roller shutter in the down position for a month! The standard of install was appalling and I was told that if I wanted a blackout blind then I would need to seal the edges myself. Not their problem. In the end, I cancelled my final credit card payment that I was required to pay 48 hours before the so called completion of the job. That really did make the blinds "half price" and they are so disorganised they can't even manage to attempt to collect the rest.

I'd like to see them try.

Roller Shutter stopped working - still under warranty but they will not honour it – Claim they went into licquidation and they are not responsible for any warranty from the motor manufacturer (which wouldn't cost them) and want sky high fees to come out to check it. How can they keep the same company name, same address, same website and play dumb....hope the tax dept gets onto these crooks

Not happy Jan! – I bought some Venetians from this company 15 months ago and already 2 cords have frayed and broken. It never really went up and down very well anyway! I have been told that the company I bought it from went into liquidation however funnily enough the 'new' company has the same web address and the same logo!?! And they are still in Seven… Read more

Hills?!? And everyone in the old company has been sacked?!? So sorry they can't do anything for me - they can't even repair it! And how come if it is a NEW company according to their website they have been serving the community for 15 years?!?

Will Not Honour Warranty Be Careful – In response to the telephone conversation I had with your office Half Price .com.au at 1:14pm 08/05/2018 We're it was explained to me that the warranty on my plantation shutters that I purchased from your company Half Price .com.au would NOT be Honoured. Because you have changed owners I have been in contact with the Office of Fair Trading they… Read more

have advised me to ask you for a formal respond in writing. And to explain the reasons why the warranty Will not be Honoured. Under Australian Consumer law

I have again been in contact with your office today 08/05/2018 at 2:46 pm and asked for this information to be sent to me in writing ASAP so we can have this matter resolved.

Thank You

Brian Moores 08/05/2018

Angry – After paying a deposit in January, we are still waiting for the shutters. Giving reassurance in early April that they would be ready by the end of the month. Now I can't contact them, feel like I have lost hundreds of dollars, after reading similar posts.

No refund - Voluntary administration – After changing our mind 3 days post paying our deposit, we contacted the company and were told we would be refunded within 3 days. Almost two weeks later we found out they had gone into liquidation. There was a full weeks time between our phone call and the notice of voluntary administration, which I came across on the website after trying to call non stop for days... very disapponting. $2500 out of pocket and nothing to show for it!