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Half Price Shutters WA
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- 2 reviews
Beware
I never write reviews but from my experience with Half Price Shutters today - I need to share it with others!
I pre booked my quote appointment weeks in advanced as I was excited to do renovations.
While the person I spoke to was polite and friendly on the phone confirming he was on his way - soon became a nightmare in my home!
[Name removed] who apparently is a Technician but doubles as a Sales Consultant, was the worst person I have ever met to provide a quote.
Not only was his price double of competitors for the same service, he argu...
Read moreed with me in front of my young children that I was full of bull$hit (HIS WORDS!) when I tried to negotiate a price and explain my reasoning. He then proceeded to say stick the quote and don’t call Half Price Shutters again! Like I was the problem? It was so bizarre how he snapped!- Incentivised Review No
Don't bother doing business with this company!
I see a lot of positive feedback here but my experience with this company says otherwise. First of all, this company doesn’t have their own product and only relying to 3rd party supplier. I ordered a shutter and outdoor screens from them. The quote and pricing was made on the same day, however the actual measurement was taken 1-2 weeks after. The shutters were installed first about 4 weeks after measurement with full of frustrations regarding unorganized timeframes, unprofessional installation, and lengthy phone conversations. Although it was u...
Read moreltimately resolved, I was generally unhappy on how it went through so, I just let it go. The outdoor blinds was supposed to be installed after another 4 weeks from the shutters. To my surprise, they called me on the same day an hour before my installation schedule with a lame excuse and offered other dates the following week. It was very infuriating specially that I took a personal leave from work just to accommodate them and frustrations just keep on escalating. To my dismay, I had 3 other companies ready to install my order before half price shutters shows up in my doorstep. I was enticed by the sweet talks their sales representative had delivered and signed up with them straight away. This is very unfortunate that I will only experience nothing but frustrations with these guys. If you are shopping for shutters, blinds, and screens, go somewhere else and skip this company. Update: 11:57 17-11-2021 This is a reply from the owner's response as shown on the attached screenshot as they turned off the responses on this thread. I can't believe how these guys became perennial liars and/or slanting the truth for their advantage. Firstly, why is it that the people who called me to cancel the installation today are from Westral and speaking on behalf of Half Price Shutters? This only concludes that you are using 3rd party suppliers and not entirely from your own company as you say so. Second, if you consider raising a voice over the phone due to extreme frustrations was an abusive act, well I am just returning the favor on how you deal with your customers specially that I am talking to no more less than the manager. Third, it was understood that your guy called in sick today but it is not my problem why you guys only have 1 installer to do all the jobs for you. It is your responsibility to make sure that you can deliver what had been agreed specially that this whole thing took almost 2 months to its conclusion. With this, you had provided several lame excuses why you can't do it tomorrow and offer next week instead. You keep telling me you are fully booked but it doesn't make sense why other jobs can go ahead and not mine if your mere argument is you only have 1 person to do all these jobs. You are right that I am no longer willing to work with you because you guys did nothing but deliver frustrations and lame excuses to which I decided to cancel the order ultimately. I do advise all other people reading this review to consider going somewhere else rather than Half Price Shutters. The $50.00 price difference these guys offer compared to other shutter companies are not worth. Not worth at all.
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Shane, if you and your staff are respectful enough and actually sympathetic to your clients, you will not be treated the same way. You asked me to understand your circumstances and yet you don't even ...
Read morelisten to what I am saying? You were extremely rude when you and your staff keep cutting me off when I'm trying to explain up to the point where you laugh at the phone on me being extremely disappointed?!! You guys have the audacity to play the victim here where in fact it's your incompetence and unprofessionalism had lead everything onto this! What am I going to do with your apologies? Would I be able to recover my day's pay for not being able to work just to accommodate your schedule? As I've stated in my post, if you are a reputable and professional company, why would you allow to only have just one person to do all your installation jobs? This happened twice with the first one when you guys where also unorganized and unprofessional regarding schedules and use of materials in installing my shutters. You guys are just full of frustrations on my part. The thread that I am referring about is the google review that I made where you guys turned off the response option. I was not able to respond from your reply, that's why I just updated my initial post and put a time stamp on it. Saying that you did not turned it off is a blatant lie because if it is true, I will be able to reply on your response like on this thread. My google review post is still there and I don't intend to remove nor retract it as I am just telling exactly what I experience from you guys. For you blocking me off from Facebook and deleted my posts against your account only shows that you guys are hiding what kind of company you are - incompetent and unprofessional.
Amazing!
We recently had our Roller shutters installed and my wife and I now wish we had installed them years ago. Half Price Shutters were great from Greg the rep through to Kane who installed them. The office staff were also very accommodating through out the process.
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reps and installers don't know about their product
Ordered Plantation shutters and told rep that fly screens yet to be installed. The rep also measured up and could plainly see that the flyscreens had yet to be installed. He said nothing indicating no problem. Installers came and installed the shutters. But then when fly screens were to be installed couldn't do it as the shutter frame didn't allow much room. Rang Half Price Shutters and [Name Removed] confirmed that awning windows needed the flyscreens installed prior to the shutters. She referred me to [Name Removed] who basically said "not my...
Read more problem". I suggested that his reps and his installers should have told us that flyscreens needed to be installed first before the shutters. I said surely they are the experts on the product and surely they had a responsibility to tell us. But he said that he uses contractors to install - not his employees. And the rep wouldn't know. Also on closer inspection of the installed shutters, there are fixing holes that have no screws and the caps on the screw holes were hastily stuck on. They also initially neglected to include plastic stoppers on the base of pvc shutters installed in the bathroom. They did fix this. But again this was before the flyscreens were to be installed - they said nothing. My suggestion is not to use this company. If you have a problem they will not work with you. Suggest you find a company that does not use contractors.- Customer Service
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Hi Graham, I am sorry you feel that way. There is no mention of fly screens on your quotation/order what so ever. When the shutters were ready the office contacted you to see if you were ready for ins...
Read moretallation and a date was booked in. At that time here was no mention of anything regarding fly screens. We came and installed, you were happy and paid for the order as per the quotation. 3-4 weeks later you have made contact wanting us to remove the shutters for you to install fly screens and then re install them at our cost which we advise we were not willing to do and if you would like it done we could quote you. I acknowledge to did advice us of the installation issue which we come out and rectified.
You sold us a product that is not fit for purpose. I made it clear to your consultant that fly screens needed to be installed. Even if the fly screens had been installed before the shutters they then ...
Read morecould not be removed (eg for cleaning). Your consultant NEVER told us that the flyscreens could not be installed or removed once the shutters were in place. You need to acknowledge that. It seemed to me that even your admin office lady knew the limitations of the product this when i queried it. So if she knew how come your consultant didn't? Surely you can see my point. What is most disappointing and unreasonable is your attitude "not my problem". It is going to cost me over $1200 to fix the problem. Hence my recommendation to others to definitely not use your company as your consultant and installers don't even know about your product.
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Regret giving them business
Regret giving them a business...they did terrible Job . They are now playing cat and mouse game since one year. The boss is same hopefully he reads this review. Beware. I had enough of this guys. Worst ever.
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Hi Manish, I am not sure what you are referring to in regards to us playing a cat and mouse game? We have had the service department out on several occasions to investigate your concern but they have ...
Read morebeen unable to find a fault with the roller shutters. You requested management to come out and a time was made with your wife to attend. This time was cancelled by yourself as you wanted to be there but you are only available out of working hours. We were eventually able to make a time out of work hours but unfortunately this didn't happen as we all went into lock down! Management are happy to make another time to come out to look at your concern but availability is limited when its out of working hours.
Are you sure..do you want me to put everything here on what's happening past one year???
Did you even called to say you can't make it due to lockdown and can arrange another day...???
Look great work great great service
The installer was on time and very professional. Very happy with the shutters. Personal service was great. The shutters look amazing. Very happy with them, I chose wireless remote electric ones. Much better than manual shutters.
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- 15 reviews
- 5 likes
First Class Service
I went with Half Price Shutters WA mainly because of the reviews here and also because the bad experience we had with Oz Shut Roller Shutters Perth the last time (with their hard sell tactics). Marco from Half Price Shutters was honest in his quote and gave a very reasonable price compared with other quotes I had so I said yes and so glad I did. Although the installers took two weeks or so to come and measure the job for our lounge window it was only five days after that and the job was completed, along with the electricians to install the controller the job took a little over an hour from start to finish and they had to remove a 50 year old metal awning as well. Very happy to recommend Half Price Shutters WA.
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- 3 reviews
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Good job, excellent product
Very pleased with the shutters. Great company to deal with, quick to quote by a polite straight Salesman, with a very competitive price. Installed two weeks later by a very efficient team. I wanted wall controls, but there was no mess at all. They look great, I can't fault Half Price Shutters, and absolutely recommend them.
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True to their word
We had previously used this company for shutters on our home, approximately six years ago, and were recently looking to install shutters on our rental property. The sales rep, Greg, came to our rental, he was punctual, friendly and actually remembered us and our home from his previous dealings with us. His pricing was competitive, but the clincher was that he was able to get the install done within a week before I flew back to work. the installation team arrived at the given time, were courteous, tidy and professional.
Thanks guys, great job, great product.
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- 3 reviews
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Half Price Shutters
One again, the team did a brilliant job installing four new shutters at our home this week. This makes a total of eleven roller shutters that Half Price Shutters have installed around the front and side windows of our house over the past 10 years. Their people are professional, fast and tidy and the shutters are great quality at a very competitive price. Our house is now very secure and the shutters significantly reduce outside noise, sunlight and heat. Really happy and wouldn't consider any other shutter company!
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Half Price Shutters
Awesome team, fast and efficient service. Right from initial phone call to installation, especially during this challenging times. Remote control option a good idea too as less mess and cost.Highly recommend.
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Great product, professional and prompt service
The turn around from quote to installation was fast and were installed exactly when they said they would be. The whole team where friendly and professional and kept me in the loop every step of the way. The tradesmen were on time if not early and installed them with minimal fuss. Very happy with the quality of the product and would definitely recommend them. I also love that they are a WA company.
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- 2 reviews
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Warranty not enough
I was happy until one of the shutters stopped working, I was under the impression I had a 10 year warranty, but apparently every other company does just not Half Price Shutters, go with someone how offers 10 years on the motor.
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Hi Sue,
I am sorry you are unhappy with our warranties. We offer a 7 year replacement warranty on our motors which comes directly from the manufacturer. This is the longest roller shutter motor manufa...
Hi Sue, can you send me your details and invoice number to sales@hpswa.com.au and I will look into this for you.
Great price, product and personnel
Half Price Shutters have been easy to deal with throughout the process. The very competitive quote was provided without (like other companies) any communication with upper managers offering further discounts based on an order being placed on the day!
There was a bit of a wait for the shutters to be made up but on the day of installation the process was quick and clean. One manual handle position was close to a returning wall so a shorter handle (to save scuffed knuckles) was provided at no extra cost.
I am extremely satisfied with Half Price and my shutters.
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- 5 reviews
So perfect
My house has been transformed beyond belief to a stylish chic home thanks to Half Price Shutters. Utter professionalism and great customer service add to my choice of this expert courteous company. The installation by Wayne added to the ease and efficiency. Thank you I am so pleased withe result!
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Questions & Answers
Do you have a contact for the East side- Ie in Sydney?
Hi Angela, sorry we dont have any contacts for any companies on the east coast.
Could you tell me is there any display i could look at as i am concerned about the darkness. i am thinking of getting my three large windows across the front of my house regards sandra probert
No sure about a display but the shutters have little slits to let the light in when not quite fully closed, you can see right through them and lets plenty of light in.
Hi Sandra, yes we have a couple of shutters set up that your more than welcome to come look at. We are open Monday to Thursday 8:30am-5pm and Friday 8:30am to 4pm.
Do you do plantation blinds?
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Excellent product
Love my new blinds! So happy with the service and product from DIY blinds!
Amazing customer service from Zhen and great quality of blinds!
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Hi Kent, you have been extremely abusive to several of our staff. We can accept a customer raising their voice as we appreciate the frustration when a job doesn't get installed but when the customer i...
Read mores screaming down the phone its unacceptable. As mentioned in the previous reply we apologies for the inconvenience of the installer calling in sick but as most people understand we are told that if we are unwell please stay home. In regards to us turning of responses to this thread that is completely false as we have no way of doing that. We did block you from our facebook page as you posted over 40 comments and you have either deleted you google review after we replied or it was taken down by google.