Hampers Galore

I used this site to send a gift to my brother in Melbourne for his birthday. I paid the shipping cost and the day after his birthday I get a email from Australia Post saying it is ready for pick up. I am supper disappointed.

I wish there was a zero star rating. My friend organised a hamper for me for my birthday. We have a high gate out front because of our large dog. The delivery driver somehow got the hamper over the gate and left it on the dirt ground (mind you there's food in this hamper). So my dog had a field day when he found it and ended up consuming various… Read more

chocolate and biscuit items (most of which are poisonous for dogs). I phoned their number and was told to send an online enquiry with photos which I did after I collected all the rubbish from said hamper around my yard. I received a response some days later with an apology and a guarantee that I would be advised when a new hamper was sent out (mind you they didn't ask for an alternative address which was highly suspicious). Then no contact for many days. I emailed them again to ask for a status update and have had no response again. Absolute scam company. Do not use under any circumstance!

Paid for same-day delivery, but it wasn’t delivered that day. When I contacted Customer Service to check on delivery statis and request a refund of the delivery fee, I was hungup on. Very disappointed with both the delivery service and how my complaint was handled.

Just adding my voice to the long list of disappointed customers—this company’s service is beyond unacceptable. 1. False advertising on delivery. Their website loudly promises “next day delivery nationwide.” I ordered a Father’s Day hamper, paid for… Read more

express shipping, and yet a full week later there were still no tracking updates. Completely misleading.

2. Customer support that doesn’t support. When I called, the representative couldn’t answer a simple query and brushed me off by telling me to “just send an email” if I wanted to complain. The whole interaction felt rushed, like they were just trying to get me off the line.

At this point, I can’t even comment on the quality of the hamper—I still don’t have it. What I can say is that for the price I paid, this level of service is unacceptable, especially when the gift completely missed the occasion it was meant for.

Bottom line: I do not recommend this company and will never purchase from them again. Save yourself the stress.

EDIT: I received an automated reply to my review on another website, which just adds to the hilarity of the situation.

“Thank you for your feedback. Blah… blah… blah…

As soon as the issue was reported, we offered either a refund or a replacement, as per your preference. In this case, a refund was processed in line with your request.” —> FALSE. Your support person brushed me off and asked me to send an email for my complaint. No offer of refund or replacement.

My mistake for not looking at the reviews before buying. Hampers Galore, DO BETTER.

THe birthday gift – the hamper was sent from melbourne to perth and arrived the next day for his birthday. He was over joyed with it . The packing was beautiful and inside was even better. all his favourites . So this is the way to go

Fantastic!! Easy, affordable and fast delivery – I highly recommend using Hampers Galore, from ordering to delivery, it was easy, very affordable and I couldn't believe how fast the hamper was delivered. I will definitely use them again. Great service!!!

Very smooth experience from start to finish – From ordering to delivery, I couldn’t fault Hampers Galore, the family were delighted with the beautiful Hamper and look forward to enjoying the Easter Goods! Thank you!

I ordered a “Get Well Soon” hamper on 10/2 at 3 pm and paid for express next business day delivery. On 11/2, tracking showed it was on delivery, yet by 10 pm it was still “In Transit.” When I contacted customer service on 12/2, I was told it would be delivered “by tomorrow” and that $3 had been refunded. That does not address the issue. If next… Read more

business day delivery cannot be honoured, it should not be advertised. I have also noticed from other reviews that this is not a rare occurrence, which is concerning.

Hampers Galore have very bad customer service. I purchased a hamper for my elderly father's birthday on a Tuesday morning, because his birthday was on the Thursday. I paid for next day delivery but left that buffer, just in case. Dad didn't get the hamper until Friday, a day after his birthday. I had to call them on Thursday afternoon, and they… Read more

said it would be delivered later that day, but it wasn't. When I called them on Friday morning to find out when the hamper would arrive, they really didn't care. They just said, "it will be delivered today". I wasn't even notified of the delay, wasn't notified when it had actually been delivered. I had to call Dad multiple times to make him go outside and look for it... nothing. I left specific instructions to please knock loudly when they deliver, because my parents are elderly. They didn't and just left the parcel in the 40º heat. My poor Dad went out to the front gate, to the back of the house, multiple times over three days, until he finally found it on Friday afternoon in the sun on a 40ºC day. Never again will I order from Hampers Galore. There is nowhere on their website that allows for special instructions, so I sent them an e-mail and they never got back to me.

I will never use them again. They took $1500 as payment for 7 Christmas Hampers across Australia and one to NZ, to be delivered before Christmas. I received an email 12 January asking for more money for postage to NZ, even though they had quoted and invoiced me numerous times over the month. I spent hours on the phones trying to get through, so… Read more

many emails and no reply. It is so disheartening to be told it will be next day delivery and in fact, they didn't send any Hampers until the 12th January 2026!

Very disappointed with the customer service of Hampers Galore. I've ordered from them several times and no issues. This time the order came with a free gift and my friend received just the free gift and not the hamper I actually ordered with the card and sleeve I paid extra for. Despite an email and multiple calls to customer service, still not… Read more

resolved. Everytime I talk to someone they say they'll escalate the issue and get back to me the same day and nothing happens. Ruined a good surprise and my friend now knows what she's supposed to get and here I am chasing hampers Galore to fix their mistake!

Absolutely crap !!! LOOK ELSEWHERE FOR INTERSTATE HAMPER DELIVERIES. Will never use this company again. Customer service rubbish, social media contact pathetic. 100s of emails questioning delivery, HUGELY disappointed as missed significant birthday milestone more than 2 weeks late. Angry, frustrated is understatement. Time wasteful constantly… Read more

following up. No compensation or refund for inconveinence either. Did I mention, once delivered, missing birthday card and hamper !!

*****DO NOT ORDER FROM THIS COMPANY**** I would give this company a minus score if I could. I received an expensive hamper as a gift from my partner. Three of the gourmet blocks of chocolate were discoloured and chalky to taste. My partner contact Hampers Galore and received a terse response saying nothing could be done as he had made contact 1.5… Read more

weeks after the hamper was delivered (I was sick when the hamper arrived and wasn't up to opening it for 1.5 weeks). He then explained how sick I'd been and how unhappy he was with their terse response. We heard nothing for 10 days. I then called Hampers Galore and was offered a full refund by the person I spoke with. I then received an email from the same person who had responded to our first email saying they wouldn't offer a full refund but they would replace the products. By that stage I was feeling very frustrated because we'd spent so much time following this up and I said I didn't want replacement chocolates - I just wanted the refund for the hamper. I also rang Hampers Galore again and asked to speak to the CEO. The person who answered the phone said they were the phone operator and didn't have any numbers to give me to speak with anyone else. He said he would speak to the service team and get back to me within 10 minutes. This was 10 days ago and I haven't received any further contact from Hampers Galore (and no replacement products).

Incredibly disappointing and embarrassing experience – I purchased a $176 graduation gift box for a dear friend who had achieved a very special milestone, graduating from an MBA under challenging circumstances (gifthampersmelbourn.com.au and hampersgalore.com.au seem to be the same company). I was left feeling embarrassed and mortified sending this product to my friend on such a special occasion. -… Read more

The advertised graduation hamper on the website contained a very cute graduation bear with a cap and gown. What was received was a bright blue bear, nothing related to graduation, and looked more like a 'birth of a baby boy' bear - The advertised product contained a champagne flute to accompany the expensive bottle of champagne. Instead my friend received a wine glass - I'd carefully calculated the shipping dates, using the postcode delivery checker on the website, to coincide with the graduation date. Despite chasing up, and not been given any updated delivery information, it arrived 4 or 5 days later - The chocolates were a melted mess - The box appeared cheap and ugly, like something you might receive from eBay. Hampers I've had delivered for friends and work associates in the past have always been in a beautiful box with attractive packing such as straw or ribbons

I requested a refund and this was ignored. Instead I was offered a store credit (amount unspecified). I would never use this service again

Terrible – Several items missing from hamper, when I asked for a partial refund I was refused and offered a store credit instead. Extremely stressful experience as this was a gift. Never will bother with this company again.

NOT close to next day delivery – The hamper was ordered on 6 November expecting delivery on 7th or 8th, but it was not delivered until 12 November. Very disappointing! After 4 days I attempted to cancel and get a refund however that was refused. Poor customer service. Apparently the hamper was lovely, though 5 days late!

Birthday gift, good selection at good value – Good selection, good value and ease of collection. Fun gift

Buying a gift for a birthday – I am very happy with my experience to buy a gift for my Daughter’s birthday. My questions and reservations were attended to very quickly and the whole experience worked like a dream.

Great company – Excellent service and great products, delivered in estimated time. Very happy

Anniversary wine and food hamper – The hamper was well packed but was delivered the next day after ordering. Excellent service but unfortunately I had actually requested a nominated date 2 weeks later. However, luckily my daughter heard the delivery otherwise it would have melted in the heat. Their anniversary is not for another week so they have not yet used the contents.

Perfect hamper ! – The hamper which I ordered for my son was perfect , great products , amazing customer service and promt delivery !

Great service – They were super helpful in changing the address and the hamper choices were great!

Was very much enjoyed by the recipients in Australia – Personally I did not see or taste the goods as I live in the UK

Zero star - no hamper, no customer service – I am unable to give a zero so it has to be a one star. Absolutely terrible experience. The hamper hasn't been delivered, the tracking number isn't connected to a link so I am unable to track but the worst thing is that no one in customer service is trying to assist. I've sent 8 emails/messages, one was replied to asking for the order number so I… Read more

know they are getting my communications but no responses and no hamper which was supposedly dispatched 10 days ago. I've gone to my bank to dispute the charge and try and get a refund.

Great gift – I got this gift for my mentor. He loved it and said the items were high quality. Thanks!

Fantastic service, great hampers – I could not believe how fast and efficient the service is. The products are quality and there is a good selection of hampers and products to choose from (I chose "build my own" hampers, with personalized mugs). I live in the middle of Australia and had my order in days. I also think the hampers were reasonably priced. Brilliant present for any occasion. Highly recommend. The only negative is they will not send to post boxes.